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Director Technical Support Jobs in Worcester, MA

SeaGlass IT

IT Technical Support II

Marlborough, MA · On-site

$38K - $48K/yr

Permanent Direct Hire (W2 w/ Full-Time benefits) Location : Marlborough, MA - first 2+ weeks onsite training M-F then hybrid Schedule: No on-call rotation or off hours work Description: Join a ...

Owens Corning

Field Technical Specialist

Worcester, MA · Remote

Remote (National Role; supporting East or West Region) Travel: Up to or greater than 75%, including ... Direct experience with asphalt shingle installation, roofing applications, and industry best ...

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All JobsTechnical Support JobsDirector Technical Support JobsDirector Technical Support Jobs in Worcester, MA

Director Technical Support information

See Worcester, MA salary details

$37.9K

$123.1K

$273.4K

How much do director technical support jobs pay per year?

As of Sep 6, 2026, the average yearly pay for director technical support in Worcester, MA is $123,117.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,800.00 and $183,100.00 per year, depending on experience, location, and employer.

What does a director of technical support do?

A Director of Technical Support oversees the technical support department, setting strategies and goals to ensure customers receive timely and effective assistance. They manage support teams, develop processes to improve customer satisfaction, and collaborate with other departments to resolve complex technical issues. This role also involves analyzing support metrics, implementing new technologies, and ensuring the team is well-trained to address evolving customer needs.

What are the main challenges a director of technical support faces in managing a distributed support team?

A Director of Technical Support often manages teams spread across different locations and time zones, which can create challenges in communication, knowledge sharing, and maintaining consistent service quality. Balancing workload distribution, ensuring all team members receive proper training, and fostering a cohesive team culture are also key concerns. Success in this role requires implementing effective communication tools, creating clear escalation processes, and promoting a collaborative environment despite physical distances.

What are the key skills and qualifications needed to thrive as a director of technical support, and why are they important?

To thrive as a Director of Technical Support, you need deep expertise in technical troubleshooting, customer service leadership, and team management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms, ticketing systems, ITIL frameworks, and relevant certifications like HDI or ITIL are typically important. Strong communication, strategic thinking, and problem-solving abilities set outstanding directors apart, as does the capacity to motivate cross-functional teams. These skills are vital for ensuring customer satisfaction, operational efficiency, and the alignment of support initiatives with business objectives.

What is the difference between Director Technical Support vs Technical Support Manager?

AspectDirector Technical SupportTechnical Support Manager
ResponsibilitiesOversees multiple support teams, develops strategic initiatives, manages high-level client relationshipsManages daily support operations, supervises support staff, ensures customer satisfaction
Required CredentialsBachelor's degree, extensive experience in technical support, leadership skillsBachelor's degree, experience in technical support, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, executive meetingsSupport centers, customer service teams, direct client interactions

The main difference is that the Director Technical Support focuses on strategic leadership and high-level management, while the Technical Support Manager handles daily operations and team supervision. Both roles require technical expertise and leadership skills, but the director role involves broader organizational responsibilities.

What are the most commonly searched types of Technical Support jobs in Worcester, MA?

The most popular types of Technical Support jobs in Worcester, MA are:

What job categories do people searching Director Technical Support jobs in Worcester, MA look for?

The top searched job categories for Director Technical Support jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Director Technical Support jobs?

Cities near Worcester, MA with the most Director Technical Support job openings:

Director Technical Support jobs near you
Infographic showing various Director Technical Support job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $123,117 per year, or $59.2 per hour.

Technical Support Specialist

Princeton Instruments

Acton, MA • On-site

Full-time

Re-posted yesterday

Job description

Technical Support Specialist is a hands-on position, driving customer success though effective problem resolution and strong customer relationship management. He/she provides direct support of Princeton Instruments customers to ensure that applications are successful and works with various departments within the company to implement product improvements. This is a global role with direct responsibility to increase customer satisfaction. The position requires constant interaction with the current and potential customers as well as PI's sales, marketing, engineering and global support teams.
KEY RESPONSIBILITIES
  • Providing pre- and post-sale technical and applications support for Princeton Instruments customers
  • Analyzing and resolving complex system issues and implementing corrective actions
  • Maintaining knowledge base, application documentation and procedures
  • Field installation and training of imaging and spectroscopy systems
  • Developing and assisting in internal technical training programs
  • Managing customer support section of the website

EDUCATION / EXPERIENCE
  • BS, MS or PhD in Physics, Physical Chemistry or Engineering; other degrees with relevant experience will be considered
  • Excellent interpersonal, written/oral communication skills.
  • Technical aptitude with understanding of a solution, not just the product.
  • Software skills: CRM tools, MS Office; Programing experience in C#, Matlab, Python and LabView is preferred
  • Experience with scientific research and analytical instruments
  • Knowledge of optics, imaging and spectroscopy is a plus
  • Travel required ~25%

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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