ZipRecruiter

Log In

1

Technical Support Associate Jobs in Worcester, MA

Fresenius Medical Care

Associate Support Specialist

Waltham, MA · On-site +1

$18.25 - $23.75/hr

The incumbent communicates knowledge-based operational and technical support to diverse audiences. In this capacity, the Associate Support Specialist provides outstanding customer service through ...

Granite Group

HVAC, Trainer & Technical Support

Waltham, MA

$35.50 - $47.25/hr

Responds in a timely manner to customers and TGG associates seeking technical support. * When necessary, visit job sites with customers and vendors. * Maintains records of HVAC training activities ...

Granite Group

HVAC, Trainer & Technical Support

Natick, MA

$33.50 - $44.75/hr

Responds in a timely manner to customers and TGG associates seeking technical support. * When necessary, visit job sites with customers and vendors. * Maintains records of HVAC training activities ...

Granite Group

HVAC, Trainer & Technical Support

Milford, MA

$35.75 - $47.50/hr

Responds in a timely manner to customers and TGG associates seeking technical support. * When necessary, visit job sites with customers and vendors. * Maintains records of HVAC training activities ...

Granite Group

HVAC, Trainer & Technical Support

Milford, MA · On-site

$35.75 - $47.50/hr

Responds in a timely manner to customers and TGG associates seeking technical support. * When necessary, visit job sites with customers and vendors. * Maintains records of HVAC training activities ...

next page

Showing results 1-20

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Worcester, MA

Technical Support Associate information

See Worcester, MA salary details

$11

$24

$57

How much do technical support associate jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for technical support associate in Worcester, MA is $24.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $26.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Worcester, MA? The most popular types of Technical Support jobs in Worcester, MA are:
What are popular job titles related to Technical Support Associate jobs in Worcester, MA? For Technical Support Associate jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Worcester, MA look for? The top searched job categories for Technical Support Associate jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Technical Support Associate jobs? Cities near Worcester, MA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Technical Support Representative

Technical Support Representative

Apex Systems

North Smithfield, RI • On-site

Other

Re-posted 24 days ago

Job description

Company Description

Apex Systems LLC, a division of On Assignment, is an IT staffing and services firm specializing in providing IT professionals for contract, contract-to-hire, and direct placements. Apex also offers recruitment solutions for other select professional skills and workforce needs

Job Description

Position Summary: This entry level position requires the prompt technical responses to questions from  store and pharmacy employees regarding troubleshooting, diagnosing, and resolving problems for store and Point of Sale systems, hardware, Repairs and Maintenance and Minute Clinic. This position requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system. The primary role of this position is to take live trouble-shooting calls daily 100% of the time. This position must deliver outstanding customer service in a timely and efficient manner and with a demonstrated commitment to 1st call resolution and overall customer satisfaction

Duties: Responsible for resolving customer inquiries by using the tools provided to services the customer quickly, efficiently and thoroughly. Prompt response to questions from CVS store employees by troubleshooting, diagnosing, resolving problems and overall store support and installations. Document problems accurately and succinctly in the appropriate support tools provided. Maintain knowledge with accurate and up to date information relating to current policies, procedures and troubleshooting techniques.


Qualifications

Experience: A minimum of 6 months related work experience required, ideally in a call center, technical or customer service related role 1 to 2 years experience working in a service oriented call center, preferred Associate or Technical degree preferred, High School Diploma or GED required Must demonstrate analytical, problem solving and interpersonal skills Must have excellent Customer Service skills Must have competent PC skills, Particularly in Excel and Access Must have excellent verbal and listening communication skills Must have excellent writing skills Able to work in a flexible 24/7 work environment, preferred

Additional Information

Apply Now! 

All your information will be kept confidential according to EEO guidelines.

Apply