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Technical Support Associate Jobs in Pembroke, MA

MIT Human Resources

Technical Associate I

Cambridge, MA · On-site

TECHNICAL ASSOCIATE I , Computer Science and Artificial Intelligence Lab , will work closely with ... supporting the research team through all phases of the project; and support research activities ...

MIT Human Resources

Technical Associate I

Cambridge, MA · On-site

TECHNICAL ASSOCIATE I , Computer Science and Artificial Intelligence Lab , will work closely with ... supporting the research team through all phases of the project; and support research activities ...

J.Jill

Associate Technical Designer

Quincy, MA · On-site

$55 - $75/hr

We support the advancement of our associates by harnessing their unique contributions to grow and ... Overview Supports the technical development of assigned product categories from design concept and ...

TEKsystems

Support Engineer II

Boston, MA

$30 - $33/hr

... technical support service requests. Our IT Support Associate II spends their day fielding incoming chats, calls, and online requests from Amazon Corporate and its subsidiary employees worldwide. The ...

Harvard University

IT Support Associate II

Boston, MA · On-site

$55/hr

The IT Support Associate II provides in-depth technical support to HMS research community members and affiliates in the Longwood MA area by researching and answering questions and troubleshooting ...

Harvard University

IT Support Associate II

Boston, MA · On-site

$24 - $28/hr

The IT Support Associate II provides in-depth technical support to HMS research community members and affiliates in the Longwood MA area by researching and answering questions and troubleshooting ...

TEKsystems

Support Engineer II

Boston, MA · On-site

$30 - $33/hr

... technical support service requests. Our IT Support Associate II spends their day fielding incoming chats, calls, and online requests from Amazon Corporate and its subsidiary employees worldwide. The ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Pembroke, MA

Technical Support Associate information

See Pembroke, MA salary details

$11

$25

$59

How much do technical support associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for technical support associate in Pembroke, MA is $25.65, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $27.45 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What cities near Pembroke, MA are hiring for Technical Support Associate jobs?

Cities near Pembroke, MA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Pembroke, MA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $53,360 per year, or $25.7 per hour.

Technical Associate I

MIT Human Resources

Cambridge, MA • On-site

Full-time

Re-posted 2 days ago

Job description

TECHNICAL ASSOCIATE I, Computer Science and Artificial Intelligence Lab, works closely with Principal Investigators, Research Scientists, Post-Doctoral Associates, Graduate Students, and external collaborators on ongoing research studies involving the scientific study of machine learning models and the development of new machine learning methods; will be responsible for a variety of technical, training and administrative assistance activities supporting the research team through all phases of the project; and support research activities related to language model interpretability.

The full job description is available here: https://www.dropbox.com/scl/fi/oczm4zmu5vi8kdzkgak5g/Technical-Associate-1-JD.pdf?rlkey=anwayzum7woha18l7wuzro1f3&st=h8eineeq&dl=0

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About MIT Human Resources

Sourced by ZipRecruiter

Our mission is to advance a vibrant and diverse work community where individuals and groups thrive and contribute to MIT's excellence. We offer Support, Services, and Programs to enhance your work life. We're here to help. MIT is committed to helping employees achieve a healthy balance between their careers and the full lives they lead off-campus. Explore all of MIT's Work & Life resources, including MyLife Services, which provides 24/7 access to a network of experts available to help with life’s challenges.

Industry

Human resource programs administration

Company size

1 - 10 Employees

Headquarters location

Cambridge, MA, US

Year founded

2014

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