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Technical Support Associate Jobs in Worcester, MA

Naveris

IT Support Specialist

Waltham, MA · On-site

$75K - $90K/yr

Requirements * 2-3 years of experience in IT support, help desk, desktop support, or a related technical role; internships and co-op experience considered. * Associate's or Bachelor's degree in ...

Batteries Plus

Retail Sales Associate

Marlborough, MA · On-site

$18 - $19/hr

As a Store Associate , you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

Marlborough, MA · On-site

$18 - $19/hr

As a Store Associate , you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

Marlborough, MA · On-site

$18 - $19/hr

As a Store Associate , you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

TEKsystems

Associate Application Analyst

Waltham, MA

$35 - $40/hr

The Associate Application Analyst will escalate incidents to specialized support if needed. The position calls for superior technical, and presentation skills to thrive in a fast-paced growing ...

Feuji Inc

Sr. Onsite Support Engineer

Needham, MA · On-site

Position Summary The Senior Onsite Support Engineer provides high-level technical support for end ... Modern Desktop Administrator Associate, or ITIL Foundation. * Experience with Intune, SCCM, JAMF ...

Adecco

Clinical Research Associate

Waltham, MA

$30 - $32/hr

Equipment & Technical Support * Operate laboratory instrumentation and support routine equipment ... In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Worcester, MA

Technical Support Associate information

See Worcester, MA salary details

$11

$24

$57

How much do technical support associate jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for technical support associate in Worcester, MA is $24.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $26.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Worcester, MA? The most popular types of Technical Support jobs in Worcester, MA are:
What are popular job titles related to Technical Support Associate jobs in Worcester, MA? For Technical Support Associate jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Worcester, MA look for? The top searched job categories for Technical Support Associate jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Technical Support Associate jobs? Cities near Worcester, MA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Worcester, MA as of July 2026, with employment types broken down into 1% As Needed, 66% Full Time, 30% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $51,251 per year, or $24.6 per hour.

Technology Support Technician

Easter Seals of Massachusetts Inc

Worcester, MA • On-site

$25 - $27/hr

Full-time

Posted 4 days ago

Job description

Technology Support Technician

Full Time / 35 Hours

Hourly Pay: $25.00 - $27.00


At Easterseals Massachusetts, we believe technology has the power to increase independence, opportunity, and inclusion. We're seeking a Technology Support Technician to provide technical support and technology services to children and adults with and without disabilities across Massachusetts. In this role, you'll help clients successfully access and use technology through troubleshooting, equipment setup, training, and ongoing support.

If you're a customer-focused technology professional who enjoys solving problems and making a meaningful impact in people's lives, we'd love to hear from you.

Key Responsibilities:

  • Serve as the primary point of contact for clients seeking technical assistance via phone, email, and other communication channels.
  • Troubleshoot and resolve hardware, software, connectivity, operating system, and mobile device issues.
  • Conduct technology assessments and support individuals in building technology skills.
  • Set up, configure, maintain, troubleshoot, and repair technology equipment and software.
  • Provide community-based technology support in homes, schools, workplaces, and other community settings.
  • Deliver basic technology training and support successful implementation of equipment and software.
  • Prepare, package, ship, and track technology equipment for clients and partner organizations.
  • Maintain equipment inventory records and assist with inventory audits and procurement activities.
  • Complete timely and accurate documentation, reports, and billing records in accordance with agency and funding requirements.
  • Participate in special projects and contribute to a collaborative team environment.

What We’re Looking For:

  • Associate degree in Information Technology, Computer Science, a related field, or an equivalent combination of education and experience.
  • Experience providing technical support and troubleshooting hardware and software issues.
  • Proficiency with Microsoft Office applications, including Excel.
  • Strong customer service, communication, organizational, and problem solving skills.
  • Ability to work independently and manage multiple priorities.
  • Valid driver’s license and reliable transportation.
  • Experience with help desk or ticket management systems (preferred).
  • Experience using Salesforce or similar CRM platforms (preferred).
  • Experience working with individuals with disabilities (preferred).
  • Experience supporting assistive technology, education technology, or community-based technology programs (preferred).

Physical Requirements:

  • Must be willing and able to travel to/between various work locations including private homes and community settings
  • Ability to frequently lift and carry equipment weighing up to 25 lbs. and occasionally lift and carry equipment weighing up to 50 lbs.


At Easterseals MA, we champion an environment where every employee feels valued and respected. We welcome everyone’s unique perspectives and strive to dismantle barriers that hinder individuals from reaching their full potential.

We actively engage with our staff, volunteers, partners, and the broader community to promote understanding, empathy, and collaboration. Collectively, we are changing the way the world defines and views disability, making profound and positive differences in people’s lives every day. By beginning with our own workforce, we demonstrate our commitment throughout the commonwealth.

Together, we can create a workplace where everyone thrives by ensuring all feel empowered and valued.

Easterseals Massachusetts is an Equal Employment Opportunity employer and welcomes all qualified applicants. We base all employment decisions on each individual’s capabilities and qualifications without regard to race, color, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, genetics, or any other legally protected characteristic.