ZipRecruiter

Log In

2

Entry Level It Support Jobs in Worcester, MA (NOW HIRING)

U.S. Navy

IT Support Specialist

Fiskdale, MA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Littleton, MA · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

South Lancaster, MA · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Woodstock, CT · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Chepachet, RI · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Quinebaug, CT · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

East Pepperell, MA · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Woonsocket, RI · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Gardner, MA · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Harrisville, RI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Pascoag, RI · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Harmony, RI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

South Ashburnham, MA · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Fitchburg, MA · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Marlborough, MA · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

West Concord, MA · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Whitinsville, MA · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

next page

Showing results 1-20

All JobsIt Support JobsEntry Level It Support JobsEntry Level It Support Jobs in Worcester, MA

Entry Level It Support information

See Worcester, MA salary details

$11

$18

$26

How much do entry level it support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for entry level it support in Worcester, MA is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.38 per hour, depending on experience, location, and employer.

What is an entry level IT support?

Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.

What do entry level IT support professionals do?

Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.

What are the key skills and qualifications needed for entry level IT support?

To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.

What is the difference between Entry Level IT Support vs Help Desk Technician?

AspectEntry Level IT SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+Similar certifications, often including CompTIA A+
Work EnvironmentCorporate, small business, or IT service providersHelp desk or call center environments, remote support
Job ResponsibilitiesBasic troubleshooting, hardware/software support, network issuesResponding to user tickets, remote troubleshooting, customer communication
Industry UsageCommon entry point in IT departmentsFrequent role in customer support and IT service companies

Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.

What are the most commonly searched types of It Support jobs in Worcester, MA?

The most popular types of It Support jobs in Worcester, MA are:

What are popular job titles related to Entry Level It Support jobs in Worcester, MA?

For Entry Level It Support jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Entry Level It Support jobs in Worcester, MA look for?

The top searched job categories for Entry Level It Support jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Entry Level It Support jobs?

Cities near Worcester, MA with the most Entry Level It Support job openings:

Entry Level It Support jobs near you
Infographic showing various Entry Level It Support job openings in Worcester, MA as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $38,587 per year, or $18.6 per hour.

Information Technology Support Specialist

Vinebrook Technology

Waltham, MA • On-site

$20 - $35/hr

Other

Medical, Dental, Retirement

Posted 7 days ago

Key responsibilities

  • Field issues and requests escalated by customer IT personnel, end-users, and monitoring tools.

  • Support and troubleshoot end-user devices, enterprise AV infrastructure, and corporate applications.

  • Use ticket systems to provide status updates, prioritize tasks, and ensure resolution in accordance with SLAs.

Job description

Overview:

One of our customers is hiring a full-time IT Support Specialist who will work onsite in Waltham, MA five days per week with a team of IT specialists to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices, enterprise audio-visual (AV) infrastructure, and corporate applications. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service.


Rate:

  • Experience based: $20.00 - $35.00 per hour


Shift Schedule:

  • 8:30 am - 5:00 pm EST
  • Monday to Friday
  • On-site five days per week in Waltham, MA (required)


Qualifications, Education and Training:

  • MS Intune: 2 years (Required)
  • MS Entra / Active Directory: 2 years (Required)
  • Windows & macOS: 2 years + (Required)
  • Slack / Teams / Collaboration Tools: 2 years (Required)
  • Microsoft 365: 2 years (Required)
  • Hands-on AV / Meeting Room Support: 2 years (Required)
  • Zoom: 2 years (Required)
  • CompTIA A+, Network+, Security+ (Preferred)
  • Kanji / JAMF: 2 years + (Preferred)
  • Microsoft MTA (Preferred)
  • Google IT Support Professional (Preferred)
  • Associate’s degree (Preferred)


Experience:

  • 2-3 years in a technical support role
  • Hands-on experience deploying, maintaining, and troubleshooting corporate AV systems and conference room environments
  • Experience providing customer support
  • Experience in 24x7x365 Managed Services preferred
  • On-site IT Service Experience preferred
  • Experience using ITSM and Monitoring toolsets


Operations:

  • Triage tickets per specified severity levels.
  • Refer / escalate customer issues to the appropriate level of support, as needed.
  • Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required.
  • Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs).
  • Perform account management services – User Account creates/disables/terminations/name changes, etc.
  • Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs.
  • Supporting end-users by diagnosing and resolving computer hardware, network, application, and conference room AV / collaboration hardware issues.
  • Assist with cross-training of other team members, as needed.
  • Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations.
  • Perform other tasks as assigned by management.


Skills:

Technical IT Skills:

  • Operating Systems: Windows, macOS, and Linux setup and troubleshooting.
  • Networking: TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
  • Helpdesk Tools: Jira, ServiceNow, or Zendesk for ticket management.
  • Access Control: Active Directory or Azure AD for user accounts, user creation, and password resets.


Audio-Visual (AV) Skills:

  • Hardware: Projectors, smart displays, microphones, speakers, and displays.
  • Control Systems: Crestron, Extron, or Q-Sys configuration.
  • Video Conferencing: Zoom Rooms, Microsoft Teams Rooms, and Webex.
  • Signal Flow: HDMI, SDI, Dante audio, and XLR cabling.
  • Highly analytical thinker and troubleshooter.
  • Detail oriented with excellent documentation and communication skills.
  • Self-motivated, passionate about technology, with the desire to learn new things.
  • Foundational understanding of operating systems and servers, both physical and virtual.


Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance

Apply