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Remote It Support Jobs in Worcester, MA (NOW HIRING)

SMART TECH SKILLS LLC

IT Project Manager

Marlborough, MA · Remote

$100K - $119K/yr

Competitive salary Location Remote Experience Level Senior Level (10 or more years of experience) Role Overview The Senior IT Project Manager leads the delivery of 2 to 4 concurrent enterprise Data ...

New

FoodTec Solutions

Service & Support Technician

Needham, MA · Remote

$22 - $30.25/hr

... leading-edge technology, while continuing to work in the hospitality business. CORE ... and remote maintenance projects tasks for customers' information systems * Assist with new ...

thg

Senior Information Security Engineer (REMOTE)

Worcester, MA · On-site +1

$106K - $144K/yr

This role ensures that these critical security technologies remain highly available, strategically ... Ensure SIEM availability, performance, and scalability to support enterprise security monitoring ...

thg

Senior Information Security Engineer (REMOTE)

Worcester, MA · On-site +1

$106K - $144K/yr

This role ensures that these critical security technologies remain highly available, strategically ... Ensure SIEM availability, performance, and scalability to support enterprise security monitoring ...

E Logic

Accountant Manager

Wellesley, MA · Remote

... ; align operations with college-wide policies and strategic goals. * Ensure successful execution of 24x7 multi-channel tech support (phone, email, chat, SMS) and college operator inbound routing.

Devoted Health

Support Engineer

Waltham, MA · On-site +1

$55K - $64K/yr

Help streamline IT operations and solutions and maintain knowledge base articles. * Cross ... Prior experience in a helpdesk setting supporting both in-person and remote employees across ...

Varsity Tutors

CompTIA A+ Tutor

Newton, MA · Remote

$25 - $40/hr

Ability to explain hardware components, networking protocols, and troubleshooting steps while preparing candidates for CompTIA A+ certification and IT support careers. * Strategic Test-Taking ...

Varsity Tutors

CompTIA A+ Tutor

Waltham, MA · Remote

$25 - $40/hr

Ability to explain hardware components, networking protocols, and troubleshooting steps while preparing candidates for CompTIA A+ certification and IT support careers. * Strategic Test-Taking ...

Alloy Therapeutics

Information Security Lead

Waltham, MA · On-site +1

$150K - $200K/yr

Remote The Company We are Alloy Therapeutics-a biotechnology ecosystem company empowering the ... Through a community of partners, we democratize access to pre-competitive tools, technologies ...

thg

Senior Data Protection Engineer (REMOTE)

Worcester, MA · Remote

$114K - $156K/yr

We are seeking a highly skilled Senior Data Protection Engineer to join our IT Security ... Support and influence change management and security initiatives across assigned areas. * Integrate ...

thg

Senior Data Protection Engineer (REMOTE)

Worcester, MA · Remote

$114K - $156K/yr

We are seeking a highly skilled Senior Data Protection Engineer to join our IT Security ... Support and influence change management and security initiatives across assigned areas. * Integrate ...

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All JobsIt Support JobsRemote It Support JobsRemote It Support Jobs in Worcester, MA

Remote It Support information

See Worcester, MA salary details

$14

$25

$36

How much do remote it support jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote it support in Worcester, MA is $25.01, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $28.32 per hour, depending on experience, location, and employer.

What is a remote IT support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What are the key skills and qualifications needed to thrive as a remote IT support professional?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.

What are some common challenges faced by remote IT support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

Can I work remotely as a remote IT support?

Yes, remote IT support roles are common and often involve troubleshooting, remote desktop tools, and communication skills. Many companies offer remote positions that require technical knowledge, certifications, and the ability to work independently from home.

How much does remote IT support pay?

Remote IT support technicians typically earn between $40,000 and $70,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level roles may start around $35,000, while experienced professionals with certifications like CompTIA A+ or Network+ can earn higher salaries. Compensation can also vary based on the employer and geographic location of the company or client base, even for remote positions.

What is the best remote IT support job to work remotely?

Remote IT support jobs typically include roles such as help desk technician, technical support specialist, or remote support analyst. These positions often require strong troubleshooting skills, knowledge of remote management tools, and certifications like CompTIA A+ or Network+; they usually offer flexible schedules and can be performed from home with minimal on-site requirements.

What are the most commonly searched types of It Support jobs in Worcester, MA?

The most popular types of It Support jobs in Worcester, MA are:

What are popular job titles related to Remote It Support jobs in Worcester, MA?

For Remote It Support jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Remote It Support jobs in Worcester, MA look for?

The top searched job categories for Remote It Support jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Remote It Support jobs?

Cities near Worcester, MA with the most Remote It Support job openings:

Remote It Support jobs near you
Infographic showing various Remote It Support job openings in Worcester, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $52,029 per year, or $25 per hour.

IT Project Manager

SMART TECH SKILLS LLC

Marlborough, MA • Remote

$100K - $119K/yr

Full-time

Posted 3 days ago

New

Job description

Benefits:
  • Competitive salary

Location
Remote
Experience Level
Senior Level (10 or more years of experience)
Role Overview
The Senior IT Project Manager leads the delivery of 2 to 4 concurrent enterprise Data & Analytics projects. This is a hands-on technical project leadership role—not a generic coordinator or Scrum Master position—requiring deep familiarity with modern data architectures, cloud data lakes, ETL pipelines, and BI platforms. The project manager partners closely with data engineers, architects, and business stakeholders to drive project schedules, oversee financials, enforce data governance, mitigate technical risks, and maintain team accountability across the full Software Development Life Cycle (SDLC).
Key Responsibilities

Project Delivery & Schedule Management
• Lead the end-to-end delivery of 2 to 4 concurrent Data & Analytics projects across both Agile and Waterfall methodologies.
• Build, baseline, and maintain comprehensive project plans, detailed Gantt charts, milestone schedules, dependency maps, and critical paths.
• Establish and actively manage RAID (Risks, Assumptions, Issues, Dependencies) logs, identifying technical bottlenecks and driving mitigation strategies.
• Oversee project financial management, tracking project budgets, resource allocations, actuals, and forecasts.
Data & Analytics Governance & SDLC Leadership
• Guide technical delivery teams through the full SDLC, ensuring adherence to data architecture, pipeline engineering, and reporting milestones.
• Enforce enterprise data governance, data privacy, compliance, security protocols, and data leakage prevention standards across data ingestion pipelines.
• Collaborate with technical teams working in Azure Data Lake, Databricks, and business intelligence environments (Power BI / Tableau).
Stakeholder Management & Team Accountability
• Serve as the central communication bridge between executive sponsors, business stakeholders, data engineering teams, and analytics leads.
• Challenge technical teams and vendors when necessary, holding delivery teams accountable to milestones, deliverables, and quality standards.
• Facilitate structured status meetings, executive steering committee reporting, and transparent progress updates.
Required Qualifications
• 10 or more years of hands-on IT Project Management experience managing complex software and technology initiatives.
• Demonstrated recent experience leading enterprise-level Data & Analytics projects.
• Strong familiarity with Azure data environments, including Azure Data Lake and modern data lakehouse architectures.
• Working knowledge of Databricks and cloud-based data ingestion/pipeline concepts.
• Proven experience managing BI and reporting projects utilizing Power BI or Tableau.
• Deep understanding of enterprise data governance, privacy, security regulations, and data loss prevention risks.
• In-depth expertise in the full Software Development Life Cycle (SDLC) across both Agile and Waterfall delivery models.
• Advanced project scheduling and controls capabilities (Gantt charts, critical path management, milestones, RAID logs, and financial budgeting).
• Demonstrated track record of successfully managing multiple complex projects simultaneously.
Preferred Qualifications
• Project management certifications such as PMP (Project Management Professional) or Agile certifications (PMI-ACP, CSM).
• Experience with enterprise data modernization, cloud data warehouse migrations, or master data management (MDM) initiatives.
• Familiarity with modern data integration and orchestration tools.
Core Skills & Attributes
• Strong technical acumen with the confidence to challenge engineering assumptions, question estimates, and push back constructively.
• Exceptional executive communication, stakeholder management, and conflict resolution skills.
• High accountability and drive to keep complex, multi-threaded projects on schedule and within budget.
• Proactive risk management mindset with strong critical-thinking and problem-solving abilities.

This is a remote position.