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Remote It Support Jobs in Worcester, MA (NOW HIRING)

FoodTec Solutions

Service & Support Technician

Needham, MA · Remote

$22 - $30.25/hr

... leading-edge technology, while continuing to work in the hospitality business. CORE ... and remote maintenance projects tasks for customers' information systems * Assist with new ...

thg

Senior Information Security Engineer (REMOTE)

Worcester, MA · On-site +1

$106K - $144K/yr

This role ensures that these critical security technologies remain highly available, strategically ... Ensure SIEM availability, performance, and scalability to support enterprise security monitoring ...

thg

Senior Information Security Engineer (REMOTE)

Worcester, MA · On-site +1

$106K - $144K/yr

This role ensures that these critical security technologies remain highly available, strategically ... Ensure SIEM availability, performance, and scalability to support enterprise security monitoring ...

E Logic

Accountant Manager

Wellesley Hills, MA · Remote

$65K/yr

... ; align operations with college-wide policies and strategic goals. * Ensure successful execution of 24x7 multi-channel tech support (phone, email, chat, SMS) and college operator inbound routing.

Devoted Health

Support Engineer

Waltham, MA · On-site +1

$55K - $64K/yr

Help streamline IT operations and solutions and maintain knowledge base articles. * Cross ... Prior experience in a helpdesk setting supporting both in-person and remote employees across ...

Varsity Tutors

CompTIA A+ Tutor

Newton, MA · Remote

$25 - $40/hr

Ability to explain hardware components, networking protocols, and troubleshooting steps while preparing candidates for CompTIA A+ certification and IT support careers. * Strategic Test-Taking ...

Varsity Tutors

CompTIA A+ Tutor

Waltham, MA · Remote

$25 - $40/hr

Ability to explain hardware components, networking protocols, and troubleshooting steps while preparing candidates for CompTIA A+ certification and IT support careers. * Strategic Test-Taking ...

Alloy Therapeutics

Information Security Lead

Waltham, MA · Remote

$150K - $200K/yr

Remote The Company We are Alloy Therapeutics--a biotechnology ecosystem company empowering the ... Through a community of partners, we democratize access to pre-competitive tools, technologies ...

Alloy Therapeutics

Information Security Lead

Waltham, MA · On-site +1

$150K - $200K/yr

Remote The Company We are Alloy Therapeutics-a biotechnology ecosystem company empowering the ... Through a community of partners, we democratize access to pre-competitive tools, technologies ...

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All JobsIt Support JobsRemote It Support JobsRemote It Support Jobs in Worcester, MA

Remote It Support information

See Worcester, MA salary details

$14

$25

$36

How much do remote it support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote it support in Worcester, MA is $25.01, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $28.32 per hour, depending on experience, location, and employer.

What is a remote IT support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What are the key skills and qualifications needed to thrive as a remote IT support professional?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.

What are some common challenges faced by remote IT support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

Can I work remotely as a remote IT support?

Yes, remote IT support roles are common and often involve troubleshooting, remote desktop tools, and communication skills. Many companies offer remote positions that require technical knowledge, certifications, and the ability to work independently from home.

How much does remote IT support pay?

Remote IT support technicians typically earn between $40,000 and $70,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level roles may start around $35,000, while experienced professionals with certifications like CompTIA A+ or Network+ can earn higher salaries. Compensation can also vary based on the employer and geographic location of the company or client base, even for remote positions.

What is the best remote IT support job to work remotely?

Remote IT support jobs typically include roles such as help desk technician, technical support specialist, or remote support analyst. These positions often require strong troubleshooting skills, knowledge of remote management tools, and certifications like CompTIA A+ or Network+; they usually offer flexible schedules and can be performed from home with minimal on-site requirements.

What are the most commonly searched types of It Support jobs in Worcester, MA?

The most popular types of It Support jobs in Worcester, MA are:

What are popular job titles related to Remote It Support jobs in Worcester, MA?

For Remote It Support jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Remote It Support jobs in Worcester, MA look for?

The top searched job categories for Remote It Support jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Remote It Support jobs?

Cities near Worcester, MA with the most Remote It Support job openings:

Remote It Support jobs near you
Infographic showing various Remote It Support job openings in Worcester, MA as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% Remote job distribution, with an average salary of $52,029 per year, or $25 per hour.

Service & Support Technician

FoodTec Solutions

Needham, MA • Remote

$22 - $30.25/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 17 days ago

Job description

Service & Support Technician


Department: Professional Services                  

Classification: Non-Exempt

Reports to: Professional Services Manager

Job Posting Date: 11/08/2024


OVERVIEW:

FoodTec Solutions is a premier point-of-sale solution provider in the restaurant and food chain industry. FoodTec Solutions offers a comprehensive transaction-based system that enables restaurant operators to manage all aspects of their business from customer, ordering and delivery management, marketing, and sales management reporting.

FoodTec Solutions is growing and looking for a talented and motivated individual to join our Professional Services Department as a full time Service Analyst.  This position is ideal for an organized individual who can work independently and develop within a rapidly growing, fast-paced company. If you are considering a career change from restaurant operations, this is an excellent opportunity to apply your skills, work with leading-edge technology, while continuing to work in the hospitality business.

CORE RESPONSIBILITIES:

The Professional Services team supports new and existing FoodTec customers with on-boarding new customers, continuous training of application functions, and assists customers with managing other key features of FoodTec’s point-of-sale system. As a member of the Professional Services Team, you will be responsible for:


  • Day-to-day contact with new and existing FoodTec customers

  • Communicate with customers through phone calls and e-mails

  • Act as a deployment specialist: plan and execute software and hardware updates, migration and remote maintenance projects tasks for customers’ information systems

  • Assist with new customers go-live support

  • Work with new customers on the initial and continuous training of new and existing features and functions of the FoodTec system

  • Work with customers who inquire about upgrades, new features, and or wanting to leverage email marketing, web ordering, and other key system enhancements to maximize operational efficiencies

  • Manage the discovery process for implementing the menu, and menu user interface

  • Work closely with the department manager and other team members to schedule, and manage work in a timely manner

  • Work with new and existing customers to set proper expectations for project scope and deliverables

  • Work on special projects as assigned by manager from time to time



REQUIREMENTS:


  • 1-3 years in restaurant management or operations (POS Experience)

  • Experience developing and implementing a restaurant menu

  • Project management experience (1 year)

  • HTML knowledge

  • Photoshop experience (preferred)

  • Bachelor’s degree in hospitality or technology (preferred)

  • Experience in training restaurant staff (a plus)

  • Proficient in Microsoft Excel, Word and PowerPoint

COMPREHENSIVE BENEFITS PACKAGE:

Competitive Pay

Excellent Medical & Dental Insurance

Paid Vacation/Holidays

401k plan, with Company contributions through Profit Sharing Plan

Short Term Disability

Tuition Reimbursement

JOB TYPE:

Full-time

Monday to Friday (9am – 6pm)

In person (Needham, MA)

Remote 

Please submit your resume and cover letter highlighting your qualifications for this position.