ZipRecruiter

Log In

2

Remote It Support Jobs in Webster, MA (NOW HIRING)

thg

Senior Information Security Engineer (REMOTE)

Worcester, MA · On-site +1

$106K - $144K/yr

This role ensures that these critical security technologies remain highly available, strategically ... Ensure SIEM availability, performance, and scalability to support enterprise security monitoring ...

thg

Senior Information Security Engineer (REMOTE)

Worcester, MA · On-site +1

$106K - $144K/yr

This role ensures that these critical security technologies remain highly available, strategically ... Ensure SIEM availability, performance, and scalability to support enterprise security monitoring ...

thg

Senior Data Protection Engineer (REMOTE)

Worcester, MA · Remote

$114K - $156K/yr

We are seeking a highly skilled Senior Data Protection Engineer to join our IT Security ... Support and influence change management and security initiatives across assigned areas. * Integrate ...

thg

Senior Data Protection Engineer (REMOTE)

Worcester, MA · Remote

$114K - $156K/yr

We are seeking a highly skilled Senior Data Protection Engineer to join our IT Security ... Support and influence change management and security initiatives across assigned areas. * Integrate ...

thg

Senior Mainframe Engineer (REMOTE)

Worcester, MA · On-site +1

Our Information Technology team is seeking a Senior Infrastructure Mainframe Engineer to join our ... Lead and support audit, compliance, and risk management activities related to the mainframe ...

thg

Senior Mainframe Engineer (REMOTE)

Worcester, MA · On-site +1

Our Information Technology team is seeking a Senior Infrastructure Mainframe Engineer to join our ... Lead and support audit, compliance, and risk management activities related to the mainframe ...

next page

Showing results 1-20

All JobsIt Support JobsRemote It Support JobsRemote It Support Jobs in Webster, MA

Remote It Support information

See Webster, MA salary details

$14

$25

$38

How much do remote it support jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for remote it support in Webster, MA is $25.96, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $29.38 per hour, depending on experience, location, and employer.

What is a remote IT support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What are the key skills and qualifications needed to thrive as a remote IT support professional?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.

What are some common challenges faced by remote IT support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

Can I work remotely as a remote IT support?

Yes, remote IT support roles are common and often involve troubleshooting, remote desktop tools, and communication skills. Many companies offer remote positions that require technical knowledge, certifications, and the ability to work independently from home.

How much does remote IT support pay?

Remote IT support technicians typically earn between $40,000 and $70,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level roles may start around $35,000, while experienced professionals with certifications like CompTIA A+ or Network+ can earn higher salaries. Compensation can also vary based on the employer and geographic location of the company or client base, even for remote positions.

What is the best remote IT support job to work remotely?

Remote IT support jobs typically include roles such as help desk technician, technical support specialist, or remote support analyst. These positions often require strong troubleshooting skills, knowledge of remote management tools, and certifications like CompTIA A+ or Network+; they usually offer flexible schedules and can be performed from home with minimal on-site requirements.

What are the most commonly searched types of It Support jobs in Webster, MA?

The most popular types of It Support jobs in Webster, MA are:

What job categories do people searching Remote It Support jobs in Webster, MA look for?

The top searched job categories for Remote It Support jobs in Webster, MA are:

What cities near Webster, MA are hiring for Remote It Support jobs?

Cities near Webster, MA with the most Remote It Support job openings:

Remote It Support jobs near you
Infographic showing various Remote It Support job openings in Webster, MA as of August 2026, with employment types broken down into 78% Full Time, 10% Part Time, and 12% Contract. Highlights an 100% Remote job distribution, with an average salary of $53,990 per year, or $26 per hour.

Senior Information Security Engineer (REMOTE)

Worcester, MA • On-site, Remote

The Hanover Insurance Group, Inc.
Insurance Services • 5 - 10K employees

8.0

Company rating: 8.0 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

167th of 311 rated insurance

People enjoy working here

Good employer

Recommended by parents

Learn more about The Hanover Insurance Group, Inc.external

$111K - $139K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.
We are seeking a highly experienced and skilled Senior Information Security Engineer to join our IT Security organization in our Worcester, MA office or remote work arrangement.
POSITION OVERVIEW:
The Senior Information Security Engineer (SIEM & IDS/IPS Administrator) is responsible for the end-to-end administration, maintenance, and optimization of the organization's on-premise Security Information and Event Management (SIEM) platform and Intrusion Detection/Prevention Systems (IDS/IPS). This role ensures that these critical security technologies remain highly available, strategically aligned with enterprise security objectives, governed according to policy, and operating at peak effectiveness.
The engineer will work closely with cybersecurity, infrastructure, and governance teams to ensure that threat detection, alerting, and response capabilities are robust, reliable, and continuously improving.
This is a full time, exempt position.
IN THIS ROLE, YOU WILL:
SIEM Administration & Engineering
  • Manage, maintain, and optimize the on-premise SIEM platform, including log ingestion, parsing, correlation rules, dashboards, and alerting.
  • Ensure SIEM availability, performance, and scalability to support enterprise security monitoring needs.
  • Develop and tune detection rules, correlation logic, and use cases aligned with threat intelligence and organizational risk.
  • Oversee log source onboarding, configuration, and validation across servers, applications, network devices, and security tools.
  • Conduct regular SIEM health checks, capacity planning, and lifecycle management.

IDS/IPS Administration & Engineering
  • Administer and maintain on-premise IDS/IPS platforms, ensuring accurate detection and prevention of malicious activity.
  • Tune signatures, policies, and rulesets to reduce false positives while maintaining strong detection coverage.
  • Monitor IDS/IPS performance, availability, and event trends to identify anomalies or operational issues.
  • Coordinate with network and security teams to implement policy updates, rule changes, and architectural improvements.

Operational Excellence & Governance
  • Ensure both SIEM and IDS/IPS solutions are aligned with security governance frameworks, compliance requirements, and organizational policies.
  • Maintain documentation for system configurations, processes, runbooks, and governance controls.
  • Support audit activities by providing evidence, reports, and system configuration details.
  • Participate in incident response activities by providing SIEM/IDS/IPS insights, event analysis, and technical expertise.

Strategic Alignment & Continuous Improvement
  • Evaluate emerging threats and recommend enhancements to detection logic and monitoring capabilities.
  • Collaborate with architecture and leadership teams to align SIEM and IDS/IPS strategies with long-term security objectives.
  • Identify opportunities to automate processes, improve detection fidelity, and enhance operational efficiency.

WHAT YOU NEED TO APPLY:
  • Minimum 5 years of hands-on experience administering, managing, and maintaining:
    • An on-premise SIEM security solution, and
    • An on-premise IDS/IPS security solution
  • Demonstrated experience ensuring high availability, governance alignment, and operational effectiveness of security monitoring technologies.
  • Strong understanding of SIEM architecture, log ingestion pipelines, correlation logic, and event normalization.
  • Expertise with IDS/IPS technologies, signature tuning, network traffic analysis, and threat detection methodologies.
  • Proficiency with security log formats (syslog, JSON, CEF, LEEF, etc.).
  • Familiarity with network protocols, firewall rules, and enterprise network architecture.
  • Experience with Linux/Windows server administration as it relates to security tooling.
  • Ability to analyze security events, identify patterns, and support incident response.
  • Strong analytical and problem-solving abilities.
  • Excellent communication skills for cross-team collaboration.
  • Ability to work independently in a remote environment while managing multiple priorities.
  • Detail-oriented mindset with a commitment to governance, documentation, and operational discipline.
  • Preferred Qualifications (Optional Enhancements)
    • Industry certifications such as:
      • GIAC (GCIA, GCDA, GCED, GMON)
      • CompTIA Security+ / CySA+
      • CISSP or equivalent
    • Experience with automation (Python, PowerShell, or similar).
    • Familiarity with threat intelligence platforms and frameworks (MITRE ATT&CK, NIST CSF).

CAREER DEVELOPMENT:
It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.
BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.
Benefits include:
  • Medical, dental, vision, life, and disability insurance
  • 401K with a company match
  • Tuition reimbursement
  • PTO
  • Company paid holidays
  • Flexible work arrangements
  • Cultural Awareness Day in support of IDE
  • On-site medical/wellness center (Worcester only)
  • Click here for the full list of Benefits

EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested.
Privacy Policy:
To view our privacy policy and online privacy statement, click here.
Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here
Compensation:
The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.

What Hanover Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply