IT Support Specialist
Marlborough, MA · On-site
The IT Support Tier 1/2 employee responds to and resolves customer tickets that include questions, requests for services and technical troubleshooting. * Work as part of a team of skilled ...
IT Support Specialist
Marlborough, MA · On-site
The IT Support Tier 1/2 employee responds to and resolves customer tickets that include questions, requests for services and technical troubleshooting. * Work as part of a team of skilled ...
IT Support Technician
Worcester, MA · On-site
$20.50 - $32.12/hr
Division: Technology Department: IT-Service Mgmt & Ops Reports to: VP, IT Manager Status: Non ... Prepares and maintains Support Desk documentation and procedures. 15% * Configures and manages PC ...
IT Support Technician
Worcester, MA · On-site
$20.50 - $32.12/hr
Division: Technology Department: IT-Service Mgmt & Ops Reports to: VP, IT Manager Status: Non ... Prepares and maintains Support Desk documentation and procedures. 15% * Configures and manages PC ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Entry Level It Support information
See Webster, MA salary details
$12.20 - $13.55
1% of jobs
$13.55 - $14.91
4% of jobs
$15.97 is the 25th percentile. Wages below this are outliers.
$14.91 - $16.27
25% of jobs
$16.27 - $17.63
14% of jobs
The median wage is $18.15 / hr.
$17.63 - $18.98
14% of jobs
$18.98 - $20.34
10% of jobs
$21.02 is the 75th percentile. Wages above this are outliers.
$20.34 - $21.70
13% of jobs
$21.70 - $23.06
4% of jobs
$23.06 - $24.42
8% of jobs
$24.42 - $25.77
3% of jobs
$25.77 - $27.13
3% of jobs
$12
$19
$27
How much do entry level it support jobs pay per hour?
As of Aug 25, 2026, the average hourly pay for entry level it support in Webster, MA is $19.25, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.15 per hour, depending on experience, location, and employer.
What is an entry level IT support?
Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.
What do entry level IT support professionals do?
Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.
What are the key skills and qualifications needed for entry level IT support?
To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.
What is the difference between Entry Level IT Support vs Help Desk Technician?
| Aspect | Entry Level IT Support | Help Desk Technician |
|---|---|---|
| Certifications | Basic certifications like CompTIA A+ | Similar certifications, often including CompTIA A+ |
| Work Environment | Corporate, small business, or IT service providers | Help desk or call center environments, remote support |
| Job Responsibilities | Basic troubleshooting, hardware/software support, network issues | Responding to user tickets, remote troubleshooting, customer communication |
| Industry Usage | Common entry point in IT departments | Frequent role in customer support and IT service companies |
Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.
What are the most commonly searched types of It Support jobs in Webster, MA?
The most popular types of It Support jobs in Webster, MA are:
What job categories do people searching Entry Level It Support jobs in Webster, MA look for?
The top searched job categories for Entry Level It Support jobs in Webster, MA are:
What cities near Webster, MA are hiring for Entry Level It Support jobs?
Cities near Webster, MA with the most Entry Level It Support job openings:
IT Support Specialist
Marlborough, MA • On-site
Motion Recruitment Partners, LLC •
Recruiting and Staffing Services • 1 - 5K employees1,001 - 5,000 employees
Other
Posted 23 days ago
Job description
Our client, a leading biotechnology company, is urgently looking for an IT Support Specialist to join their team in Marlborough, Massachusetts!
***This role is beginning as a 12-month contract, paid weekly with potential to extend/convert. Candidates must be able to come onsite in Marlborough, MA***
Responsibilities
Qualifications
Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
***This role is beginning as a 12-month contract, paid weekly with potential to extend/convert. Candidates must be able to come onsite in Marlborough, MA***
Responsibilities
- The IT Support Tier 1/2 employee responds to and resolves customer tickets that include questions, requests for services and technical troubleshooting.
- Work as part of a team of skilled professionals that together deliver an excellent customer experience.
- Identify and resolve technical issues. Be willing to investigate, learn, and ask questions
- Provides on-site support to end-users on a variety of issues.
- Managing and troubleshooting Windows OS / Server environments
- Managing, troubleshooting, and deploying printers
- Identifying and troubleshooting networking issues
- Using ticketing software and IT support tools
Qualifications
- Demonstrated proficiency with operating systems, business applications, and computer hardware platforms.
- Ability to detect, diagnose, and resolve desktop and portable computer software and hardware failures.
- Ability to analyze and assess customers' service request and provide prompt technical solutions.
- Knowledge in firewalls and networking (Switches/Routers) - will have access to get additional support if needed
- Good working knowledge in Microsoft Office 365, Microsoft Exchange, Azure AD and SSO
- Customer service skills and trouble-shooting skills.
- Need experience with all equipment attached to the desktop; printers; some experience with switches and routers - can call for additional support
- Printers - Xerox
- Microsoft Suite; initial troubleshooting and can escalate.
- MAC support - would be a plus
Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
About Motion Recruitment Partners
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
1,001 - 5,000 Employees
Headquarters location
Boston, MA, US
Year founded
1989