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Technical Support Associate Jobs in Worcester, MA

Ardent Staffing Solutions

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Manufacturing Engineering Supervisor - Laser Systems Repair

Oxford, MA · On-site

$70K - $97K/yr

Associate degree, technical degree or certificate, or equivalent technical experience * Three to ... Previous leadership, technical support, or customer support management experience * Strong ...

Danaher

Bioprocess Applications Scientist

Marlborough, MA · On-site

$100K - $120K/yr

The Bioprocess Applications Scientist is responsible for providing training, troubleshooting, and technical support to Cytiva customers and associates around the use of Cytiva's industry-leading ...

City of Worcester

DATA ANALYST

Worcester, MA · On-site

$71K - $93K/yr

Associate's degree in computer science, information systems, information technology, data analytics, or related field AND; * Two (2) years of experience in technical support, systems administration ...

Aequor

Manufacturing Associate I

Northborough, MA

... Technical Support groups. In addition, Packaging interacts with outside contractors, vendors, internal auditors and representatives of various Regulatory agencies. Position Overview with Key ...

thg

Marine Technician

Worcester, MA · On-site

... technical support functions including processing of New Business and Renewal policies as well as subsequent transactions. The role allows Underwriter Associates to focus on underwriting of routine ...

VulcanForms

Manufacturing Engineering Technician

Devens, MA · On-site

$20.84 - $28.66/hr

... hands-on technical support for the Production teams. You will be responsible for supporting ... Support product cost reduction projects. * Ensure the safety of all associates by identifying ...

Emerson Hospital

IT Support Specialist

Concord, MA

$20 - $22/hr

Provides end user support and technical issue resolution * Troubleshoots/repairs personal computer ... Education and Experience * Associates degree in Computer Science, Health Care, Electrical ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Worcester, MA

Technical Support Associate information

See Worcester, MA salary details

$11

$24

$57

How much do technical support associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for technical support associate in Worcester, MA is $24.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $26.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Worcester, MA? The most popular types of Technical Support jobs in Worcester, MA are:
What are popular job titles related to Technical Support Associate jobs in Worcester, MA? For Technical Support Associate jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Worcester, MA look for? The top searched job categories for Technical Support Associate jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Technical Support Associate jobs? Cities near Worcester, MA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,251 per year, or $24.6 per hour.

Manufacturing Engineering Supervisor - Laser Systems Repair

Ardent Staffing Solutions

Oxford, MA • On-site

$70K - $97K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

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Job description

Now Hiring: Manufacturing Engineering Supervisor – Laser Systems Repair
Oxford, MA | 100% On-Site

Ardent Staffing Solutions is recruiting an experienced Manufacturing Engineering Supervisor to lead a team responsible for the repair and service of advanced laser systems.

This position is ideal for a hands-on technical leader with experience in lasers, photonics, field service, or other sophisticated capital equipment. The supervisor will oversee daily repair center operations, support complex troubleshooting, monitor team performance, manage customer escalations, and drive continuous improvement.

Key responsibilities include:

  • Leading and developing a team of repair technicians
  • Overseeing equipment diagnostics, repairs, quality control, and spare-parts inventory
  • Collaborating with Engineering, Product Development, and Quality teams
  • Communicating directly with customers and resolving escalated service concerns
  • Tracking performance metrics and implementing corrective actions
  • Managing warranty claims, replacements, service contracts, and technical documentation
  • Improving service efficiency, product reliability, cost control, and customer satisfaction

Qualifications:

  • Associate degree, technical degree or certificate, or equivalent technical experience
  • Three to five years of laser, photonics, field service, or sophisticated capital-equipment experience
  • Previous leadership, technical support, or customer support management experience
  • Strong troubleshooting, organizational, communication, and conflict-resolution skills
  • Ability to manage multiple priorities and meet deadlines
  • Proficiency with Microsoft Office
  • Ability to travel domestically as needed

This is a 100% on-site opportunity in Oxford, Massachusetts.

Interested candidates may send their résumé to:

Vilmarie Nieves

#NowHiring #ManufacturingJobs #EngineeringJobs #OxfordMA #LaserTechnology #Photonics #TechnicalLeadership #FieldService #ManufacturingSupervisor #ArdentStaffing

Company Description

Ardent Staffing Solutions is a Massachusetts based temporary and permanent placement staffing agency specialized in skilled manufacturing, engineering, and administrative placements. We are relentlessly focused on our candidates with meaningful employment. Our friendly and helpful recruiters pride themselves on their ability to offer valuable support, advice and insight to give our candidates the best shot at landing the job! Check us out www.ardent-staffing.com