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Technical Support Coordinator Jobs (NOW HIRING)

TEKsystems

Technical Support Coordinator

Middleton, WI · On-site

$20/hr

Overview Our client is seeking a Technical Support Coordinator to support nationwide technology installation projects for major retail environments. This role serves as a key point of contact for ...

TEKsystems

Technical Support Coordinator

Middleton, WI · On-site

$20/hr

Overview Our client is seeking a Technical Support Coordinator to support nationwide technology installation projects for major retail environments. This role serves as a key point of contact for ...

NEOGOV

IT Technical Support - Coordinator 1

Jackson, LA · On-site

NEOGOV is seeking an IT Technical Support Coordinator to provide statewide onsite installation, configuration, repair, maintenance, and support for various state-owned devices and systems. The role ...

STULZ USA

Customer Support Coordinator

Frederick, MD · On-site

$21 - $23/hr

Essential Duties and Responsibilities Technical Support Coordination: Support incoming calls and emails for Technical Support Create and Manage Service Notifications within SAP and assign to the ...

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How much do technical support coordinator jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for technical support coordinator in the United States is $23.91, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $29.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support coordinator?

To thrive as a Technical Support Coordinator, you need strong troubleshooting abilities, a solid understanding of IT systems, and typically a degree in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or ITIL are often required. Excellent communication, patience, and multitasking skills help in effectively assisting users and coordinating support teams. These competencies are crucial to ensure timely problem resolution, high user satisfaction, and efficient support operations.

What are some common challenges faced by technical support coordinators, and how can they be managed effectively?

Technical Support Coordinators often face the challenge of juggling multiple priorities, such as managing support tickets, coordinating with technical teams, and ensuring timely responses to customer inquiries. Balancing urgent requests with ongoing projects requires strong organizational skills and effective communication. Proactive time management, utilizing help desk software, and maintaining clear documentation can help manage these challenges. Additionally, building strong relationships with both customers and internal teams fosters smoother collaboration and faster issue resolution.

What is the difference between Technical Support Coordinator vs Technical Support Specialist?

AspectTechnical Support CoordinatorTechnical Support Specialist
CredentialsTypically requires an associate's or bachelor's degree in IT or related fieldSimilar educational requirements, often with certifications like CompTIA A+ or Network+
Work EnvironmentOffice and remote support, coordinating support activitiesCustomer-facing support, troubleshooting technical issues
Employer & Industry UsageUsed in IT departments across various industriesCommon in tech companies, service providers, and IT support firms
Search & Comparison IntentOften compared for coordination and administrative roles in supportCompared for direct technical troubleshooting roles

The main difference is that a Technical Support Coordinator focuses on organizing and managing support processes, while a Technical Support Specialist primarily handles direct technical troubleshooting. Both roles require similar credentials and work environments, but their core responsibilities differ in scope and focus.

What does a technical support coordinator do?

A technical support coordinator manages and oversees technical support teams, ensuring customer issues are resolved efficiently. They coordinate troubleshooting, communicate with clients, and may use tools like ticketing systems or remote support software to facilitate service delivery.
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What are the most commonly searched types of Technical Support jobs?

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What states have the most Technical Support Coordinator jobs?

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Technical Support Coordinator jobs near you
Infographic showing various Technical Support Coordinator job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 14% Full Time, 68% Part Time, 15% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,727 per year, or $23.9 per hour.

Technical Support Coordinator

APT MANUFACTURING SOLUTIONS

Hicksville, OH • On-site

Full-time

Posted 14 days ago

Job description

Description
Position Title: Technical Support Coordinator
Department: Operations Support
Last Revised: 8/2026
Reports To: Plant Manager
Position Purpose
The Technical Support Coordinator is responsible for overseeing the day-to-day technical support process for customers, distributors, and internal teams. This role serves as the primary point of coordination for all support activities, ensuring customer issues are addressed promptly, assigned to the appropriate technical resources, documented accurately, and resolved efficiently.
The Technical Support Coordinator does not directly supervise technicians or engineers but is responsible for coordinating support efforts, managing support workflows, and ensuring consistent customer experience. The position works closely with technical staff, distributors, parts personnel, and customers to facilitate effective problem resolution and support continuous improvement initiatives.
Job Functions and Responsibilities
Customer Support Coordination
  • Serve as the primary contact for incoming technical support requests.
  • Assess customer issues and determine the appropriate support path.
  • Route support requests to the appropriate technician, engineer, distributor, or department.
  • Monitor open support cases to ensure timely follow-up and resolution.
  • Maintain professional and effective communication with customers and distributors throughout the support process.

Support Process Ownership
  • Determine whether support requests should be handled by company personnel, distributors, or other support resources.
  • Evaluate support requests for warranty eligibility, billable service status, and distributor responsibilities.
  • Coordinate support priorities and resource allocation to maximize response effectiveness.
  • Ensure all support interactions are documented accurately and completely within company systems.

Documentation and Knowledge Management
  • Develop and maintain troubleshooting guides, service procedures, and technical support documentation.
  • Create customer-facing and distributor-facing "how-to" instructions for machine maintenance, repairs, and component replacement.
  • Maintain a knowledge base of common service issues and solutions.
  • Identify recurring support issues and recommend corrective actions.

Distributor Training and Development
  • Develop training materials and programs for distributor service technicians.
  • Coordinate and conduct technical training sessions as needed.
  • Work with engineering and service personnel to ensure distributor training materials remain current and effective.
  • Promote consistent support practices across the distributor network.

Parts and Service Administration
  • Prepare quotations for spare parts and support-related services.
  • Process spare parts orders and coordinate order fulfillment activities.
  • Assist with warranty claims and service billing documentation.
  • Ensure support-related records, quotes, and transactions are maintained accurately.

Continuous Improvement
  • Track support metrics and identify opportunities to improve response times, documentation quality, and customer satisfaction.
  • Recommend process improvements to enhance the effectiveness of the technical support function.
  • Assist in developing support standards and best practices.

Education and Experience
  • Associate or bachelor's degree in technical, engineering, business, or equivalent industry experience.
  • Experience in technical support, customer service, industrial equipment, manufacturing, service operations, or a related field.
  • Strong organizational and coordination skills.
  • Excellent written and verbal communication abilities.
  • Ability to manage multiple priorities and follow issues through to resolution.
  • Experience in creating technical documentation and training materials preferred.
  • Understanding of industrial machinery, manufacturing equipment, or technical systems preferred.
  • Proficiency with Microsoft Office and ERP/CRM systems preferred.

Supervisory Responsibilities
• None
Physical Requirements
? Alternating long periods of sitting, standing, walking, or talking
? Travel may be required
Tools and Technology
? Comfortable and efficient with office-related products (PC, email, calendar, virtual meeting software)
? Familiarity with ERP tools like quoting, processing orders, service calls
? Understanding of robots, industrial technology

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