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Technical Support Coordinator Jobs (NOW HIRING)

SC Autosports

Technical Support Coordinator

Dallas, TX · On-site

Technical Support Coordinator Compensation:$24-28 per hour Job Type:Full-time (onsite) Working Hours:MondayFriday, 8:30 AM to 5:30 PM (12:30 PM to 1:30 PM unpaid lunch break) Location: Dallas Office ...

SC Autosports

Technical Support Coordinator

Dallas, TX · On-site

$24 - $28/hr

Technical Support Coordinator Compensation: $24-28 per hour Job Type: Full-time (onsite) Working Hours: Monday-Friday, 8:30 AM to 5:30 PM (12:30 PM to 1:30 PM unpaid lunch break) Location: Dallas ...

Aquent

Technical Support Coordinator

Austin, TX · On-site

$16.86 - $18.73/hr

As a key contributor, your dedication to providing essential technical support and fulfillment services will directly impact the productivity and efficiency of thousands of employees, contributing ...

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How much do technical support coordinator jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support coordinator in the United States is $23.91, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $29.81 per hour, depending on experience, location, and employer.

What are some common challenges faced by technical support coordinators, and how can they be managed effectively?

Technical Support Coordinators often face the challenge of juggling multiple priorities, such as managing support tickets, coordinating with technical teams, and ensuring timely responses to customer inquiries. Balancing urgent requests with ongoing projects requires strong organizational skills and effective communication. Proactive time management, utilizing help desk software, and maintaining clear documentation can help manage these challenges. Additionally, building strong relationships with both customers and internal teams fosters smoother collaboration and faster issue resolution.

What does a technical support coordinator do?

A technical support coordinator manages and oversees technical support teams, ensuring customer issues are resolved efficiently. They coordinate troubleshooting efforts, communicate with clients, and may use tools like ticketing systems to track and prioritize support requests.

What is the difference between Technical Support Coordinator vs Technical Support Specialist?

AspectTechnical Support CoordinatorTechnical Support Specialist
CredentialsTypically requires an associate's or bachelor's degree in IT or related fieldSimilar educational requirements, often with certifications like CompTIA A+ or Network+
Work EnvironmentOffice and remote support, coordinating support activitiesCustomer-facing support, troubleshooting technical issues
Employer & Industry UsageUsed in IT departments across various industriesCommon in tech companies, service providers, and IT support firms
Search & Comparison IntentOften compared for coordination and administrative roles in supportCompared for direct technical troubleshooting roles

The main difference is that a Technical Support Coordinator focuses on organizing and managing support processes, while a Technical Support Specialist primarily handles direct technical troubleshooting. Both roles require similar credentials and work environments, but their core responsibilities differ in scope and focus.

What are the key skills and qualifications needed to thrive as a technical support coordinator?

To thrive as a Technical Support Coordinator, you need strong troubleshooting abilities, a solid understanding of IT systems, and typically a degree in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or ITIL are often required. Excellent communication, patience, and multitasking skills help in effectively assisting users and coordinating support teams. These competencies are crucial to ensure timely problem resolution, high user satisfaction, and efficient support operations.
More about Technical Support Coordinator jobs
What cities are hiring for Technical Support Coordinator jobs? Cities with the most Technical Support Coordinator job openings:
What are the most commonly searched types of Technical Support jobs? The most popular types of Technical Support jobs are:
What states have the most Technical Support Coordinator jobs? States with the most job openings for Technical Support Coordinator jobs include:
Technical Support Coordinator jobs near you
Infographic showing various Technical Support Coordinator job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 14% Full Time, 68% Part Time, 15% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,727 per year, or $23.9 per hour.

Technical Support Coordinator

SC Autosports

Dallas, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Salary: $24-$28/hour

Job Title: Technical Support Coordinator

Compensation:$24-28 per hour

Job Type:Full-time (onsite)

Working Hours:MondayFriday, 8:30 AM to 5:30 PM
(12:30 PM to 1:30 PM unpaid lunch break)

Location: Dallas Office, TX 75243


Benefits
FREE Health/Dental/Vision Insurance (from the 1st of the following month)
Paid Time Off: 80 hour/year after 90 days probation period
401K after 90 days probation period
10 paid holidays per year (from day 1)


About the Role
The Technical Support Coordinator serves as the primary technical liaison between the U.S. operations and overseas engineering and technical support teams. This role is responsible for coordinating technical support cases, communicating with Oversea suppliers and engineers, translating technical solutions into actionable repair procedures, and ensuring timely resolution of vehicle technical issues.


Key Responsibilities
Serve as the primary technical liaison between U.S. operations and overseas suppliers/engineering teams in China.
Coordinate technical support cases from initial review through resolution.
Communicate with suppliers to clarify diagnostics, repair procedures, and technical recommendations.
Translate and communicate technical information between Chinese engineering teams and U.S. technicians.
Maintain accurate case documentation, troubleshooting guides, and technical knowledge base.
Collaborate with Parts, Warranty, Customer Service, and Warehouse teams to support timely case resolution.
Analyze recurring technical issues and recommend process and product improvements.
Monitor technical case progress and ensure timely follow-up with suppliers and internal stakeholders.


Qualifications
Required
Bachelor's degree or equivalent experience.
Fluent in both English and Mandarin Chinese (written and spoken).
Strong organizational and documentation skills.
Ability to manage multiple technical cases simultaneously.
Preferred
Experience in automotive, powersports, EV, or mechanical products.
Experience communicating with overseas suppliers.
Experience reading service manuals and wiring diagrams.