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Technical Support Coordinator Jobs (NOW HIRING)

STULZ USA

Customer Support Coordinator

Frederick, MD · On-site

$21 - $23/hr

Essential Duties and Responsibilities Technical Support Coordination: Support incoming calls and emails for Technical Support Create and Manage Service Notifications within SAP and assign to the ...

STULZ USA

Customer Support Coordinator

Frederick, MD · On-site

$21 - $23/hr

Central point of contact for incoming phone calls for Technical Support. This position provides ... Essential Duties and Responsibilities Technical Support Coordination: * Support incoming calls and ...

STULZ USA

Customer Support Coordinator

Frederick, MD · On-site

$21 - $23/hr

Central point of contact for incoming phone calls for Technical Support. This position provides ... Essential Duties and Responsibilities Technical Support Coordination: * Support incoming calls and ...

Platinum Protection Systems LLC

Be Seen First

Service Coordinator / Technical Support Specialist

Methuen, MA · On-site

$25 - $35/hr

Service Coordinator / Remote Technical Support Specialist Company: Platinum Protection Systems Location: Methuen, MA / Office-Based with Remote Support Responsibilities Job Type: Full-Time About the ...

Platinum Protection Systems LLC

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Service Coordinator / Technical Support Specialist

Methuen, MA · On-site

$25 - $35/hr

Service Coordinator / Remote Technical Support Specialist Company: Platinum Protection Systems Location: Methuen, MA / Office-Based with Remote Support Responsibilities Job Type: Full-Time About the ...

Esker

Support Coordinator

Middleton, WI · On-site +1

$19.19 - $24/hr

The Role The Support Coordinator plays a pivotal role in ensuring a smooth transition between customers and technical teams when an issue may arise. Acting as the frontline support, this role manages ...

NABCO

Customer Support Coordinator

Burbank, CA · On-site

$24/hr

Partner with sales, operations, and technical support teams to resolve order and product issues ... or warehouse coordination * Familiarity with returns processing (RMA), shipping claims, or ...

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Technical Support Coordinator information

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How much do technical support coordinator jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for technical support coordinator in the United States is $23.91, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $29.81 per hour, depending on experience, location, and employer.

What are some common challenges faced by Technical Support Coordinators, and how can they be managed effectively?

Technical Support Coordinators often face the challenge of juggling multiple priorities, such as managing support tickets, coordinating with technical teams, and ensuring timely responses to customer inquiries. Balancing urgent requests with ongoing projects requires strong organizational skills and effective communication. Proactive time management, utilizing help desk software, and maintaining clear documentation can help manage these challenges. Additionally, building strong relationships with both customers and internal teams fosters smoother collaboration and faster issue resolution.

What does a technical support coordinator do?

A technical support coordinator manages and resolves technical issues for users, often coordinating between clients and technical teams. They troubleshoot hardware and software problems, document solutions, and may use tools like ticketing systems to track support requests. Strong communication skills and technical knowledge are essential for this role.

Is AI replacing tech support?

AI is increasingly used in technical support to handle routine inquiries and troubleshoot common issues, allowing support coordinators to focus on more complex problems. However, human support remains essential for personalized assistance, complex diagnostics, and customer relationship management. Tech support roles are evolving to include oversight of AI tools and advanced technical skills.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level consulting, specialized medical professionals, senior corporate executives, and certain freelance or contract roles in technology, finance, or law. These positions often require advanced skills, extensive experience, or professional certifications, and may involve long hours or high responsibility levels.

How much does a technical support coordinator make?

The average salary for a technical support coordinator typically ranges from $45,000 to $65,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced coordinators with certifications or specialized skills can earn higher salaries.

What is the difference between Technical Support Coordinator vs Technical Support Specialist?

AspectTechnical Support CoordinatorTechnical Support Specialist
CredentialsTypically requires an associate's or bachelor's degree in IT or related fieldSimilar educational requirements, often with certifications like CompTIA A+ or Network+
Work EnvironmentOffice and remote support, coordinating support activitiesCustomer-facing support, troubleshooting technical issues
Employer & Industry UsageUsed in IT departments across various industriesCommon in tech companies, service providers, and IT support firms
Search & Comparison IntentOften compared for coordination and administrative roles in supportCompared for direct technical troubleshooting roles

The main difference is that a Technical Support Coordinator focuses on organizing and managing support processes, while a Technical Support Specialist primarily handles direct technical troubleshooting. Both roles require similar credentials and work environments, but their core responsibilities differ in scope and focus.

What are the key skills and qualifications needed to thrive as a Technical Support Coordinator, and why are they important?

To thrive as a Technical Support Coordinator, you need strong troubleshooting abilities, a solid understanding of IT systems, and typically a degree in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or ITIL are often required. Excellent communication, patience, and multitasking skills help in effectively assisting users and coordinating support teams. These competencies are crucial to ensure timely problem resolution, high user satisfaction, and efficient support operations.
More about Technical Support Coordinator jobs
What cities are hiring for Technical Support Coordinator jobs? Cities with the most Technical Support Coordinator job openings:
What are the most commonly searched types of Technical Support jobs? The most popular types of Technical Support jobs are:
What states have the most Technical Support Coordinator jobs? States with the most job openings for Technical Support Coordinator jobs include:
Technical Support Coordinator jobs near you

Corporate Standards - Technical Support Coordinator

efcoforms

Des Moines, IA • On-site

Other

Posted 2 days ago

Job description

Purpose

The Technical Support Coordinator supports the daily operations of the Engineering Technical Support (ETS) Team and serves as an integral partner to the ETS Team Leader. This role provides technical support to EFCO’s worldwide users, maintains and improves the ETS Request System, and assists in the development and enhancement of ETS processes. The position is also responsible for the digitization and delivery of digital content—including Warehouse Manuals—and ensures the delivery of high-quality service to internal and external customers. The role must exemplify EFCO’s core ideology, values, and purpose.

Key Responsibilities

  • ETS System Coordination & Frontline Support (30%)
    Coordinate and provide frontline support to EFCO users worldwide through the ETS Request System and related tools. Maintain these systems and identify opportunities for expanded utilization. Recommend and implement process improvements.
  • CAD Database & Standard Work Updates (30%)
    Coordinate CAD Database changes related to Standard Work Order (SWOD) updates, New Product Development, and ETS Requests. Collaborate with ETS team members, Product Engineers, and others to execute required changes.
  • Warehouse Drawings & Digital Content Delivery (25%)
    Create, maintain, and deliver EFCO’s worldwide Standard Product Warehouse Drawings. Assist in developing, organizing, and delivering digital content in alignment with corporate guidelines. Explore and implement alternative digital delivery methods.
  • Communications & Special Projects (15%)
    Assist with ETS Updates, proofreading documents and training materials, presenting content, and supporting additional projects as assigned.

Additional duties may be assigned to meet organizational goals and priorities. Duties and responsibilities, as required by business necessity, may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing, to meet organizational goals and priorities.

 

 

Core Competencies

  • Technical Skills: Proficiently uses job-specific tools, systems, and procedures to perform tasks effectively.
  • Analysis: Able to evaluate technical data, identify issues, and contribute to process improvement.
  • Communication: Communicates clearly and professionally in both written and verbal formats.
  • Collaboration: Works effectively with ETS team members, Product Engineers, and global users.
  • Adaptability: Adjusts quickly to changing workflows, technologies, and business priorities.

 

 

Qualifications

  • Education: Associate’s degree required. Drafting coursework preferred.
  • Experience: Minimum of 2–5 years of EFCO experience or drafting experience.
  • Computer Skills: In-depth knowledge of Autodesk or related CAD software; strong PC skills required.
  • Other Requirements: Mechanical aptitude, mathematical ability, strong communication, problem-solving, and organizational skills. Must work well under pressure, exercise good judgment, and maintain confidentiality. Limited travel may be required.

 

 

Working Arrangement

  • This role will work 100% onsite at our Des Moines, IA office.

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