ZipRecruiter

Log In

1

Technical Support Coordinator Jobs (NOW HIRING)

STULZ USA

Customer Support Coordinator

Frederick, MD · On-site

$21 - $23/hr

Central point of contact for incoming phone calls for Technical Support. This position provides ... Essential Duties and Responsibilities Technical Support Coordination: * Support incoming calls and ...

STULZ USA

Customer Support Coordinator

Frederick, MD · On-site

$21 - $23/hr

Central point of contact for incoming phone calls for Technical Support. This position provides ... Essential Duties and Responsibilities Technical Support Coordination: * Support incoming calls and ...

next page

Showing results 1-20

All JobsTechnical Support Coordinator Jobs

Technical Support Coordinator information

See salary details

$9

$23

$37

How much do technical support coordinator jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for technical support coordinator in the United States is $23.91, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $29.81 per hour, depending on experience, location, and employer.

What are some common challenges faced by Technical Support Coordinators, and how can they be managed effectively?

Technical Support Coordinators often face the challenge of juggling multiple priorities, such as managing support tickets, coordinating with technical teams, and ensuring timely responses to customer inquiries. Balancing urgent requests with ongoing projects requires strong organizational skills and effective communication. Proactive time management, utilizing help desk software, and maintaining clear documentation can help manage these challenges. Additionally, building strong relationships with both customers and internal teams fosters smoother collaboration and faster issue resolution.

What does a Technical Support Coordinator do?

A Technical Support Coordinator oversees and manages the support process for customers or internal users experiencing technical issues with a product or service. They are responsible for coordinating support teams, prioritizing and tracking issues, ensuring timely resolution, and communicating with stakeholders. Additionally, they may help develop support documentation, implement support tools, and analyze support metrics to improve processes. Their role bridges the gap between technical teams and end users to ensure a smooth and efficient support experience.

What is the difference between Technical Support Coordinator vs Technical Support Specialist?

AspectTechnical Support CoordinatorTechnical Support Specialist
CredentialsTypically requires an associate's or bachelor's degree in IT or related fieldSimilar educational requirements, often with certifications like CompTIA A+ or Network+
Work EnvironmentOffice and remote support, coordinating support activitiesCustomer-facing support, troubleshooting technical issues
Employer & Industry UsageUsed in IT departments across various industriesCommon in tech companies, service providers, and IT support firms
Search & Comparison IntentOften compared for coordination and administrative roles in supportCompared for direct technical troubleshooting roles

The main difference is that a Technical Support Coordinator focuses on organizing and managing support processes, while a Technical Support Specialist primarily handles direct technical troubleshooting. Both roles require similar credentials and work environments, but their core responsibilities differ in scope and focus.

Is coordinator an entry-level position?

A Technical Support Coordinator role is not typically considered entry-level; it usually requires some prior experience in technical support, customer service, or related fields. The position often involves coordinating support activities, troubleshooting, and communication skills, and may require relevant certifications or technical knowledge. Entry-level roles in technical support are generally titled Support Specialist or Help Desk Technician, with coordination roles often requiring more experience.

What are the key skills and qualifications needed to thrive as a Technical Support Coordinator, and why are they important?

To thrive as a Technical Support Coordinator, you need strong troubleshooting abilities, a solid understanding of IT systems, and typically a degree in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or ITIL are often required. Excellent communication, patience, and multitasking skills help in effectively assisting users and coordinating support teams. These competencies are crucial to ensure timely problem resolution, high user satisfaction, and efficient support operations.
More about Technical Support Coordinator jobs
What cities are hiring for Technical Support Coordinator jobs? Cities with the most Technical Support Coordinator job openings:
What are the most commonly searched types of Technical Support jobs? The most popular types of Technical Support jobs are:
What states have the most Technical Support Coordinator jobs? States with the most job openings for Technical Support Coordinator jobs include:
What job categories do people searching Technical Support Coordinator jobs look for? The top searched job categories for Technical Support Coordinator jobs are:
Technical Support Coordinator jobs near you
Infographic showing various Technical Support Coordinator job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 55% Full Time, and 44% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $49,727 per year, or $23.9 per hour.
Coordinator - Technical Support

Coordinator - Technical Support

Matthews International

Apopka, FL • On-site

Other

Medical, Dental, Vision, Retirement

Posted 5 days ago

Matthews International rating

6.4

Company rating: 6.4 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

459th of 516 rated manufacturers

Job description

POSITION SUMMARY

Matthews International is the acknowledged global leader in Cremation Equipment, with more than 5,000 cremators installed worldwide!

The Technical Support Representative is responsible for supporting funeral homes and crematories that are subscribed to our M-Pyre system.  The M-Pyre system is our most advanced system and allows the Matthews support team to log in to crematory machines from anywhere in the world.  We are looking for individuals who have operated cremators, worked in the deathcare industry or have keen interest in beginning their careers in this industry.

Perks

  • Clear career advancement for continued growth and development!
  • Medical, Dental & Vision: Enjoy peace of mind with our comprehensive benefits package effective day 1, including an employer HSA (Health Savings Account) contribution.
  • Earned Time Off: Recharge and rejuvenate with earned time off to spend on your terms.
  • Paid Holidays: Celebrate special moments and create lasting memories with paid holidays.
  • Financial Perks: 401(k) program with company match as well as an Employee Stock Purchase Program.
  • Education Perks: We believe in your continued growth and offer educational assistance to support your professional development.
  • Dependent Scholarship Opportunities: We care about your family's future, which is why we provide opportunities for your dependents to pursue their educational dreams.


 

JOB RESPONSIBILITIES
  • Offers technical support to customers, sales, distributors, field service and operations via telephone, internet and/or field environment.
  • Solves complex problems regarding technical support.
  • Sets up online customers using web interface.
  • Route incoming calls to appropriate department.
  • Documents all support provided in Team Viewer and Salesforce, and other websites.
  • Creates inventory lists for needed parts and/or equipment.
  • Estimates repair and/or product costs.
  • Participates in problem solving and root cause analysis with the customer.
  • Provides training for internal/external employees on technical support.
  • Additional duties as assigned.
     
ADDITIONAL RESPONSIBILITIES
ADDITIONAL QUALIFICATIONS
QUALIFICATIONS / REQUIREMENTS
  • Associate's degree or equivalent from two-year college or technical school in Information Technology or related field.
  • 2+ years of previous technical support experience; or equivalent combination of education and experience.
  • Occasional travel either locally, nationally, and/or internationally may be required.
  • High degree of proficiency MS Office Suite, Outlook & Internet applications.
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
  • Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
  • Solid understanding and application of mathematical concepts.
  • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients.
  • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
  • Ability to work with and influence peers and senior management.
  • Self-motivated with critical attention to detail, deadlines and reporting.
  • Cremation/Deathcare Industry experience is a plus.
  • Possessing a mechanical and/or electrical aptitude is a plus for the ability to instruct other people on how to use hand tools for electrical parts installation and calibration over the phone.
  • Ability to work overtime as necessary
PHYSICAL ASPECTS / WORK ENVIRONMENT

    Regularly required to stand; walk; sit; and talk, hear and see.  
    Occasionally lift and/or move up to 10 pounds. 

* Reasonable accommodations may be made to enable individuals to perform the essential functions.
 

The Matthews Environmental Solutions division of Matthews Memorialization is a worldwide leader in the design and manufacture of technologically advanced crematoria equipment, as well as cremation-related products and services. It is a total solutions provider for combustion products and services with a passion for the environment and success for our clients. We are a global leader in cremation equipment, waste incinerator systems, environmental solutions, service, parts, supplies, crematory management and memorial products. We have a passion for innovation and are committed to continually finding new solutions for a varied customer base. 
 

Matthews Environmental Solutions and Matthews Memorialization are (MATW) Matthews International companies. 
 

https://matthewsenvironmentalsolutions.com/us/  
 

At Matthews International, what makes us different is what makes us great.  We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.
Matthews International affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.

#IND123

What Matthews International employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply