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Technical Support Coordinator Jobs (NOW HIRING)

Kiongroup

Technical Support Associate

Wauwatosa, WI · On-site

$65K - $80K/yr

Customer Support Coordination * Provide status updates to customers on non-critical issues when required. * Support communication between technical teams and customers for data-driven insights.

Kiongroup

Technical Support Associate

Plano, TX

$65K - $80K/yr

Customer Support Coordination * Provide status updates to customers on non-critical issues when required. * Support communication between technical teams and customers for data-driven insights.

Kiongroup

Technical Support Associate

Grand Rapids, MI · On-site

$65K - $80K/yr

Customer Support Coordination * Provide status updates to customers on non-critical issues when required. * Support communication between technical teams and customers for data-driven insights.

GSK Solutions

Technical Support

Detroit, MI · On-site

Collaborate with other teams to ensure coordination and timely completion of projects/tasks, assist ... Provide technical support for district events such as board meetings, community workshops or expos ...

Leidos

Support Coordinator

Atlanta, GA · On-site

$69K - $125K/yr

Leidos is seeking a Support Coordinator to provide operational, administrative, and technical assistance coordination support for CDC Division of HIV Prevention (DHP) programs and data management ...

AllSTEM Connections

Technical Support

Dallas, TX · On-site

$160K/yr

Technical proficiency in .NET / C#, SQL Server, and IIS/WCF/Windows-based application environments ... Prior experience managing offshore support teams and coordinating global operations. Excellent ...

Collabera

Technical Support

Mason, OH · On-site

Technical Support Duration: (3-6) Months (possible extension) Hours: 12 AM to 8:30 PM Roles and ... Responsible for coordinating the installation of new software releases from the Beta Test phase ...

Computech Corporation

Technical Support

Saline, MI · On-site

$33K - $42K/yr

... coordination & support of video conferences and special events/meetings. Also responsible for on ... In-depth knowledge of Windows 7/Windows XP support & technical troubleshooting skills Working ...

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How much do technical support coordinator jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for technical support coordinator in the United States is $23.91, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $29.81 per hour, depending on experience, location, and employer.

What are some common challenges faced by Technical Support Coordinators, and how can they be managed effectively?

Technical Support Coordinators often face the challenge of juggling multiple priorities, such as managing support tickets, coordinating with technical teams, and ensuring timely responses to customer inquiries. Balancing urgent requests with ongoing projects requires strong organizational skills and effective communication. Proactive time management, utilizing help desk software, and maintaining clear documentation can help manage these challenges. Additionally, building strong relationships with both customers and internal teams fosters smoother collaboration and faster issue resolution.

What does a technical support coordinator do?

A technical support coordinator manages and oversees technical support teams, ensuring customer issues are resolved efficiently. They coordinate troubleshooting efforts, communicate with clients, and may use tools like ticketing systems to track and prioritize support requests.

Is AI replacing tech support?

AI is increasingly used in technical support to handle routine inquiries and provide quick responses, but it does not fully replace human support specialists. Technical Support Coordinators often work alongside AI tools to troubleshoot complex issues and deliver personalized assistance, requiring strong communication and problem-solving skills. AI enhances efficiency but still relies on human oversight for nuanced or escalated problems.

How much does a technical support coordinator make?

The average salary for a technical support coordinator typically ranges from $45,000 to $65,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced coordinators with certifications or specialized skills can earn higher salaries.

What is the difference between Technical Support Coordinator vs Technical Support Specialist?

AspectTechnical Support CoordinatorTechnical Support Specialist
CredentialsTypically requires an associate's or bachelor's degree in IT or related fieldSimilar educational requirements, often with certifications like CompTIA A+ or Network+
Work EnvironmentOffice and remote support, coordinating support activitiesCustomer-facing support, troubleshooting technical issues
Employer & Industry UsageUsed in IT departments across various industriesCommon in tech companies, service providers, and IT support firms
Search & Comparison IntentOften compared for coordination and administrative roles in supportCompared for direct technical troubleshooting roles

The main difference is that a Technical Support Coordinator focuses on organizing and managing support processes, while a Technical Support Specialist primarily handles direct technical troubleshooting. Both roles require similar credentials and work environments, but their core responsibilities differ in scope and focus.

What are the key skills and qualifications needed to thrive as a Technical Support Coordinator, and why are they important?

To thrive as a Technical Support Coordinator, you need strong troubleshooting abilities, a solid understanding of IT systems, and typically a degree in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or ITIL are often required. Excellent communication, patience, and multitasking skills help in effectively assisting users and coordinating support teams. These competencies are crucial to ensure timely problem resolution, high user satisfaction, and efficient support operations.

What does a technical coordinator do?

A technical support coordinator manages and oversees technical support teams, ensuring timely resolution of technical issues for clients or internal users. They coordinate communication between technical staff and customers, often using tools like ticketing systems, and may assist with training, documentation, and process improvements to enhance support efficiency.
More about Technical Support Coordinator jobs
What cities are hiring for Technical Support Coordinator jobs? Cities with the most Technical Support Coordinator job openings:
What are the most commonly searched types of Technical Support jobs? The most popular types of Technical Support jobs are:
What states have the most Technical Support Coordinator jobs? States with the most job openings for Technical Support Coordinator jobs include:
Technical Support Coordinator jobs near you
Infographic showing various Technical Support Coordinator job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 14% Full Time, 68% Part Time, 15% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,727 per year, or $23.9 per hour.

Technical Support Associate

Kiongroup

Grand Rapids, MI

$65K - $80K/yr

Full-time

Posted 9 days ago

Job description

The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution. This role ensures accurate documentation, trend analysis, and process improvement to enhance customer experience and team efficiency.
Strategic impact: Uses knowledge-based discretion and influences others at a moderate level / performs a range of tactical, operational, and some strategic assignments related to jobdiscipline.
Knowhow: Requires working knowledge and experience in own job discipline and broadens capabilities.
Schedule: Working a 12 hour rotating 4 days on and 4 days off work week with a scheduled on-call rotation
Work:
Receives a moderate level of guidance and direction.
Continuously analyzes and optimizes the utilization of methods, tools or systems.
Problems faced are difficult but typically not complex.
Plans recurring processes and solves immediate issues or problems.
Accountability: Is accountable for the efficiency and effectiveness of a process.We offer:
What We Offer:

  • Career Development

  • Competitive Compensation and Benefits

  • Pay Transparency

  • Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $65,000 - $80,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

Technical Support Assistance

  • Support frontline teams by researching and documenting solutions for common issues.
  • Assist in troubleshooting basic technical problems under guidance from Professionals or Experts.
  • Ensure accurate and timely updates in ERP and ticketing systems (SAP, Oracle, Jira).


Documentation & Knowledge Management

  • Create and maintain knowledge base articles and troubleshooting guides.
  • Ensure all service activities are properly logged and documented for compliance.
  • Assist in developing training materials for new processes and tools.


Customer Support Coordination

  • Provide status updates to customers on non-critical issues when required.
  • Support communication between technical teams and customers for data-driven insights.
  • Help ensure customer satisfaction through accurate and timely information.


Continuous Improvement

  • Participate in process improvement initiatives using Lean or Six Sigma principles.
  • Suggest automation opportunities for reporting and ticket management.
  • Contribute to system reliability and performance improvement projects.


Qualifications:

  • Associate degree in Engineering, IT, or related field (Bachelor's preferred).
  • 1-3 years of experience in technical support or data analysis.
  • Strong proficiency in Excel and familiarity with BI tools (Power BI, Tableau).
  • Basic understanding of automated systems and ERP platforms.
  • Excellent analytical, organizational, and communication skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.

Apply