ZipRecruiter

Log In

1

Technical Support Coordinator Jobs (NOW HIRING)

Aunalytics

Technical Support Specialist

South Bend, IN · On-site

Client Support & Coordination: * Serve as the first point of contact for clients seeking technical support via phone, email, and web platform * Assess client needs quickly and efficiently, providing ...

IQ Machines

Be Seen First

Technical Support Specialist

Sewickley, PA · On-site

$50K - $65K/yr

Escalation & Onsite Support Coordination * Identify issues that exceed defined scope, impact thresholds, or resolution timelines and escalate appropriately. * Provide clear technical context when ...

New

GSK Solutions

Technical Support

Detroit, MI · On-site

Collaborate with other teams to ensure coordination and timely completion of projects/tasks, assist ... Provide technical support for district events such as board meetings, community workshops or expos ...

AllSTEM Connections

Technical Support

Dallas, TX · On-site

$160K/yr

Technical proficiency in .NET / C#, SQL Server, and IIS/WCF/Windows-based application environments ... Prior experience managing offshore support teams and coordinating global operations. Excellent ...

Collabera

Technical Support

Mason, OH · On-site

Technical Support Duration: (3-6) Months (possible extension) Hours: 12 AM to 8:30 PM Roles and ... Responsible for coordinating the installation of new software releases from the Beta Test phase ...

FastTek

Technical Support

Detroit, MI

$37K - $46K/yr

Technical Support #1057937 Position Summary: As a key member of the Technology Division's Field ... provides coordination and support with all phases of the asset lifecycle of technology devices ...

NOV

Customer Support Coordinator

Houston, TX

$18 - $22.75/hr

Customer Support Coordinator NOV is a leading provider of technology, equipment, and services to ... Alerting Service, Spare Parts or Technical Support departments to Rig Down / Urgent requests ...

Computech Corporation

Technical Support

Saline, MI · On-site

$33K - $42K/yr

... coordination & support of video conferences and special events/meetings. Also responsible for on ... In-depth knowledge of Windows 7/Windows XP support & technical troubleshooting skills Working ...

next page

Showing results 1-20

All JobsTechnical Support Coordinator Jobs

Technical Support Coordinator information

See salary details

$9

$23

$37

How much do technical support coordinator jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for technical support coordinator in the United States is $23.91, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $29.81 per hour, depending on experience, location, and employer.

What are some common challenges faced by Technical Support Coordinators, and how can they be managed effectively?

Technical Support Coordinators often face the challenge of juggling multiple priorities, such as managing support tickets, coordinating with technical teams, and ensuring timely responses to customer inquiries. Balancing urgent requests with ongoing projects requires strong organizational skills and effective communication. Proactive time management, utilizing help desk software, and maintaining clear documentation can help manage these challenges. Additionally, building strong relationships with both customers and internal teams fosters smoother collaboration and faster issue resolution.

What does a Technical Support Coordinator do?

A Technical Support Coordinator oversees and manages the support process for customers or internal users experiencing technical issues with a product or service. They are responsible for coordinating support teams, prioritizing and tracking issues, ensuring timely resolution, and communicating with stakeholders. Additionally, they may help develop support documentation, implement support tools, and analyze support metrics to improve processes. Their role bridges the gap between technical teams and end users to ensure a smooth and efficient support experience.

What is the difference between Technical Support Coordinator vs Technical Support Specialist?

AspectTechnical Support CoordinatorTechnical Support Specialist
CredentialsTypically requires an associate's or bachelor's degree in IT or related fieldSimilar educational requirements, often with certifications like CompTIA A+ or Network+
Work EnvironmentOffice and remote support, coordinating support activitiesCustomer-facing support, troubleshooting technical issues
Employer & Industry UsageUsed in IT departments across various industriesCommon in tech companies, service providers, and IT support firms
Search & Comparison IntentOften compared for coordination and administrative roles in supportCompared for direct technical troubleshooting roles

The main difference is that a Technical Support Coordinator focuses on organizing and managing support processes, while a Technical Support Specialist primarily handles direct technical troubleshooting. Both roles require similar credentials and work environments, but their core responsibilities differ in scope and focus.

Is coordinator an entry-level position?

A Technical Support Coordinator role is not typically considered entry-level; it usually requires some prior experience in technical support, customer service, or related fields. The position often involves coordinating support activities, troubleshooting, and communication skills, and may require relevant certifications or technical knowledge. Entry-level roles in technical support are generally titled Support Specialist or Help Desk Technician, with coordination roles often requiring more experience.

What are the key skills and qualifications needed to thrive as a Technical Support Coordinator, and why are they important?

To thrive as a Technical Support Coordinator, you need strong troubleshooting abilities, a solid understanding of IT systems, and typically a degree in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or ITIL are often required. Excellent communication, patience, and multitasking skills help in effectively assisting users and coordinating support teams. These competencies are crucial to ensure timely problem resolution, high user satisfaction, and efficient support operations.
More about Technical Support Coordinator jobs
What cities are hiring for Technical Support Coordinator jobs? Cities with the most Technical Support Coordinator job openings:
What are the most commonly searched types of Technical Support jobs? The most popular types of Technical Support jobs are:
What states have the most Technical Support Coordinator jobs? States with the most job openings for Technical Support Coordinator jobs include:
What job categories do people searching Technical Support Coordinator jobs look for? The top searched job categories for Technical Support Coordinator jobs are:
Technical Support Coordinator jobs near you
Infographic showing various Technical Support Coordinator job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 55% Full Time, and 44% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $49,727 per year, or $23.9 per hour.
Technical Support Specialist

Technical Support Specialist

Aunalytics

South Bend, IN • On-site

Other

Medical, Dental, Vision, Life

Posted 7 days ago

Job description

Position Overview

As a Technical Support Specialist I, you will play a vital role in delivering exceptional technical support to our clients. Acting as both the first point of contact and a problem solver, you will assess and address client inquiries efficiently, providing technical assistance, troubleshooting issues, and escalating complex cases when necessary. Your responsibilities will include remote troubleshooting, incident management, proactive maintenance, and ensuring effective communication between clients and our company.

Essential Duties & Responsibilities:

Client Support & Coordination:

  • Serve as the first point of contact for clients seeking technical support via phone, email, and web platform
  • Assess client needs quickly and efficiently, providing immediate resolutions when possible or routing to the appropriate technician
  • Create, track, and manage service tickets using a service desk ticketing system
  • Maintain service level agreements (SLAs) by tracking engagement and ensuring timely responses
  • Follow up with clients to confirm issue resolution and track service delivery success

Technical Support & Troubleshooting:

  • Deliver technical support across multiple clients, understanding diverse IT environments
  • Utilize remote desktop tools and troubleshooting techniques to diagnose and resolve issues efficiently
  • Perform quick service tasks (e.g., password resets, filtering rule changes) with appropriate training
  • Install, configure, and upgrade software and hardware components
  • Provide proactive maintenance, monitoring systems to prevent potential issues
  • Maintain and support client technology assets, including servers, clients, printers, wireless hardware, and network infrastructure

Incident & Service Management:

  • Log, categorize, prioritize, and diagnose incidents while providing workarounds when necessary
  • Escalate complex technical issues to higher-tier support teams
  • Track progress between service teams to ensure quality and timely follow-ups
  • Process service and change requests for new users, terminated users, and organizational changes

Training & Communication:

  • Maintain accurate documentation of incidents, problems, and resolutions
  • Assist in developing technical standards and workflows
  • Train end-users and prepare training materials on hardware and software usage
  • Provide guidance to clients on new systems, software, and IT best practices
Preferred Skills:
  • Experience in a help desk, service desk, or technical support role; MSP experience preferred
  • Strong knowledge of systems, software, and hardware troubleshooting
  • Familiarity with Active Directory and ticketing systems
  • IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus
  • Strong customer service and troubleshooting skills
  • Ability to communicate effectively, both verbal and written, with diverse individuals at all levels
  • Resourceful, self-starter, and productive in a fast-paced, entrepreneurial environment
  • Inquisitive mindset with a passion for learning and applying new technologies
Additional Requirements:
  • Must possess a valid driver’s license and have reliable transportation, as travel to client sites may be required
  • Must be able to lift up to 50 lbs. as needed for hardware installations
What's in it for You?
  • Opportunity to work with a rapidly expanding tech company in the booming fields of IT and Analytics / AI, alongside some of the brightest in the industry
  • Opportunity to work with cutting-edge technology in an engaging, fun environment
  • Opportunity to be a part of a local company committed to making a difference in our community
  • Free snacks and an unlimited supply of coffee
  • Social events such as happy hours, game nights, holiday parties, ice cream sundae bars, fancy coffee carts, company softball team, company bowling team, etc. 
  • Competitive salary and benefits package including health, vision, dental, and life insurance

Apply