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Technical Support Coordinator Jobs in Iowa (NOW HIRING)

Ziegler CAT

Services Support Representative

Altoona, IA · On-site

$23.29 - $27.91/hr

Resolve basic technical support requests from internal and external customers regarding Ziegler equipment. * Research, evaluate, and solve more complicated issues through training from senior staff ...

nLeague

Field Services Support

Cedar Rapids, IA · On-site

Regional Technical Support & Coordination (35%) * Provide timely, day-to-day technical support for site-specific IT systems and processes. * Travel within the CRSA region to deliver on-site ...

NCMIC

Technical Service Specialist I

Clive, IA

Provides frontline technical support to users through multiple channels: phone, email, online chat ... disposal coordination. Perform other duties as assigned. Requirements: Education: High school ...

NCMIC

Technical Service Specialist I

Clive, IA · On-site

Provides frontline technical support to users through multiple channels: phone, email, online chat ... disposal coordination. Perform other duties as assigned. Requirements: Education: High school ...

DISHER

Onsite Technical Coordinator

Dyersville, IA · On-site

Onsite Technical Coordinator - Dyersville, IA or Greater Minneapolis, MN DISHER is currently ... You will coordinate by gathering requirements, supporting design and manufacturing activities ...

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Technical Support Coordinator information

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$8

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How much do technical support coordinator jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for technical support coordinator in Iowa is $22.46, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $27.98 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support coordinator?

To thrive as a Technical Support Coordinator, you need strong troubleshooting abilities, a solid understanding of IT systems, and typically a degree in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or ITIL are often required. Excellent communication, patience, and multitasking skills help in effectively assisting users and coordinating support teams. These competencies are crucial to ensure timely problem resolution, high user satisfaction, and efficient support operations.

What are some common challenges faced by technical support coordinators, and how can they be managed effectively?

Technical Support Coordinators often face the challenge of juggling multiple priorities, such as managing support tickets, coordinating with technical teams, and ensuring timely responses to customer inquiries. Balancing urgent requests with ongoing projects requires strong organizational skills and effective communication. Proactive time management, utilizing help desk software, and maintaining clear documentation can help manage these challenges. Additionally, building strong relationships with both customers and internal teams fosters smoother collaboration and faster issue resolution.

What is the difference between Technical Support Coordinator vs Technical Support Specialist?

AspectTechnical Support CoordinatorTechnical Support Specialist
CredentialsTypically requires an associate's or bachelor's degree in IT or related fieldSimilar educational requirements, often with certifications like CompTIA A+ or Network+
Work EnvironmentOffice and remote support, coordinating support activitiesCustomer-facing support, troubleshooting technical issues
Employer & Industry UsageUsed in IT departments across various industriesCommon in tech companies, service providers, and IT support firms
Search & Comparison IntentOften compared for coordination and administrative roles in supportCompared for direct technical troubleshooting roles

The main difference is that a Technical Support Coordinator focuses on organizing and managing support processes, while a Technical Support Specialist primarily handles direct technical troubleshooting. Both roles require similar credentials and work environments, but their core responsibilities differ in scope and focus.

What does a technical support coordinator do?

A technical support coordinator manages and oversees technical support teams, ensuring customer issues are resolved efficiently. They coordinate troubleshooting, communicate with clients, and may use tools like ticketing systems or remote support software to facilitate service delivery.

What are the most commonly searched types of Technical Support jobs in Iowa?

The most popular types of Technical Support jobs in Iowa are:

What cities in Iowa are hiring for Technical Support Coordinator jobs?

Cities in Iowa with the most Technical Support Coordinator job openings:

Technical Support Coordinator jobs near you

Classroom and Event Support Coordinator

Buena Vista University

Storm Lake, IA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Buena Vista University is seeking candidates passionate about technology, customer service, and creating exceptional experiences for others to serve as the Classroom and Event Support Coordinator. The Classroom and Events Support Coordinator will play a vital role in supporting teaching, learning, collaboration, and campus engagement through innovative technology solutions.

In this highly visible role, you will serve as the University's primary technical resource for classrooms, meetings, events, audiovisual systems, and broadcast technologies. If you enjoy solving problems, working with people, and supporting exciting campus events, we encourage you to apply.

Primary Responsibilities:

  • Provide outstanding technical support to faculty, staff, students, guests, and community partners.
  • Coordinate and support classroom technology, meetings, special events, and broadcast activities.
  • Install, configure, maintain, and troubleshoot audio, video, presentation, lighting, and instructional technology systems.
  • Deliver hands-on technical support before, during, and after events to ensure seamless operations.
  • Train users on classroom, presentation, and event technologies.
  • Mentor and supervise student assistants while fostering valuable hands-on learning experiences.
  • Develop documentation, training materials, and best practices to enhance user success.
  • Research and evaluate emerging technologies to improve campus services and operations.
  • Collaborate with campus stakeholders, vendors, and external partners on technology initiatives and projects.
  • Support technology planning, standards development, cybersecurity awareness, and continuous improvement efforts.

Knowledge, Skills and Abilities:

  • Exceptional customer service and communication skills.
  • Strong troubleshooting, analytical, and problem-solving abilities.
  • The ability to manage multiple priorities and work independently.
  • Experience supporting users in technology-rich environments.
  • Knowledge of audio, video, classroom, and presentation technologies.
  • Experience operating live sound systems and event technology.
  • Familiarity with broadcast, recording, and production systems is preferred.
  • A commitment to helping others succeed through technology.

Required Qualifications:

  • Associate degree in a related field or an equivalent combination of education and experience.
  • Experience providing technology and user support, preferably in higher education.
  • Experience with audio and video production technologies.

This position offers the opportunity to make a meaningful impact across campus by helping deliver exceptional classroom experiences, successful events, and innovative technology solutions. You'll work with a dedicated team, engage with a diverse campus community, and contribute to the success of students, faculty, staff, and guests every day.

Buena Vista University is an EOE/ADA/Smoke-Free Employer. A background check will be conducted on the final candidate.

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