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Technical Support Coordinator Jobs in Iowa (NOW HIRING)

nLeague

Field Services Support

Cedar Rapids, IA · On-site

Regional Technical Support & Coordination (35%) * Provide timely, day-to-day technical support for site-specific IT systems and processes. * Travel within the CRSA region to deliver on-site ...

Ll Oefentherapie

Associate Support Engineer

Des Moines, IA · On-site

$44 - $94/hr

Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of ...

New

NCMIC

Technical Service Specialist I

Clive, IA · On-site

Provides frontline technical support to users through multiple channels: phone, email, online chat ... disposal coordination. Perform other duties as assigned. Requirements: Education: High school ...

NCMIC

Technical Service Specialist I

Clive, IA · On-site

Provides frontline technical support to users through multiple channels: phone, email, online chat ... disposal coordination. Perform other duties as assigned. Requirements: Education: High school ...

DISHER

Onsite Technical Coordinator

Dyersville, IA · On-site

Onsite Technical Coordinator - Dyersville, IA or Greater Minneapolis, MN DISHER is currently ... You will coordinate by gathering requirements, supporting design and manufacturing activities ...

DISHER

Onsite Technical Coordinator

Dyersville, IA · On-site

Onsite Technical Coordinator - Dyersville, IA or Greater Minneapolis, MN DISHER is currently ... You will coordinate by gathering requirements, supporting design and manufacturing activities ...

Lynn University

The Coordinator, Financial Aid Technical Operations provides technical support and coordinates training sessions, creates and maintains documentation, troubleshoots a variety of computer hardware and ...

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Technical Support Coordinator information

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$8

$22

$34

How much do technical support coordinator jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for technical support coordinator in Iowa is $22.46, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $27.98 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support coordinator?

To thrive as a Technical Support Coordinator, you need strong troubleshooting abilities, a solid understanding of IT systems, and typically a degree in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or ITIL are often required. Excellent communication, patience, and multitasking skills help in effectively assisting users and coordinating support teams. These competencies are crucial to ensure timely problem resolution, high user satisfaction, and efficient support operations.

What are some common challenges faced by technical support coordinators, and how can they be managed effectively?

Technical Support Coordinators often face the challenge of juggling multiple priorities, such as managing support tickets, coordinating with technical teams, and ensuring timely responses to customer inquiries. Balancing urgent requests with ongoing projects requires strong organizational skills and effective communication. Proactive time management, utilizing help desk software, and maintaining clear documentation can help manage these challenges. Additionally, building strong relationships with both customers and internal teams fosters smoother collaboration and faster issue resolution.

What is the difference between Technical Support Coordinator vs Technical Support Specialist?

AspectTechnical Support CoordinatorTechnical Support Specialist
CredentialsTypically requires an associate's or bachelor's degree in IT or related fieldSimilar educational requirements, often with certifications like CompTIA A+ or Network+
Work EnvironmentOffice and remote support, coordinating support activitiesCustomer-facing support, troubleshooting technical issues
Employer & Industry UsageUsed in IT departments across various industriesCommon in tech companies, service providers, and IT support firms
Search & Comparison IntentOften compared for coordination and administrative roles in supportCompared for direct technical troubleshooting roles

The main difference is that a Technical Support Coordinator focuses on organizing and managing support processes, while a Technical Support Specialist primarily handles direct technical troubleshooting. Both roles require similar credentials and work environments, but their core responsibilities differ in scope and focus.

What does a technical support coordinator do?

A technical support coordinator manages and oversees technical support teams, ensuring customer issues are resolved efficiently. They coordinate troubleshooting, communicate with clients, and may use tools like ticketing systems or remote support software to facilitate service delivery.

What are the most commonly searched types of Technical Support jobs in Iowa?

The most popular types of Technical Support jobs in Iowa are:

What cities in Iowa are hiring for Technical Support Coordinator jobs?

Cities in Iowa with the most Technical Support Coordinator job openings:

Technical Support Coordinator jobs near you

Technical Support Representative

Three Point Solutions

Urbandale, IA • On-site

$29 - $31/hr

Contractor

Re-posted 17 days ago

Job description

Job Title:         Technical Support Representative
Client:              Heavy Machine Manufacturing Company
Location:         Urbandale, IA 50131
Duration:         19 months
Shift:                1st shift

Role Summary

  • Advanced Tier 2 technical support for digital products
  • Support Operations Center, APIs, data systems, and integrations
  • Resolve escalated and complex customer issues

Key Responsibilities

  • Troubleshoot complex technical cases
  • Resolve data flow, API, connectivity, and account issues
  • Analyze case data and identify root causes
  • Work with engineering and product teams
  • Improve support processes and documentation
  • Manage cases by priority and SLA
  • Mentor and support Tier 1 staff
  • Maintain detailed case and solution records

Required Skills

  • 2+ years in technical or product support
  • Strong problem-solving and data analysis
  • Clear communication skills
  • Time management and organization
  • Ability to work in fast-paced environments

Preferred Skills

  • Operations Center experience
  • API and integration knowledge
  • Help desk or multi-tier support experience
  • Digital platform or ag-tech experience

Additional Info

  • No travel required
  • Contract role supporting Tier 2 Digital Support
  • Cross-functional collaboration expected

Education

  • Bachelor’s Degree or equivalent

Experience

  • 3–6 years relevant experience
  • Some experience coordinating others

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