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Technical Support Coordinator Jobs in Kansas (NOW HIRING)

Naic

Event Technical Support Specialist

Kansas City, KS · On-site

$72K/yr

This role provides hands-on technical support for event platforms, devices, and related ... Excellent organizational and communication skills for event preparation, planning, and coordination ...

Trane Technologies plc

Technician-Support

Lenexa, KS · On-site

$15.07 - $45.21/hr

... to technical support, training on newest technology and comprehensive career paths with opportunity for growth. What you will do: * Coordinates with team leader/project manager and customer to ...

Trane Technologies plc

Technician-Support

Lenexa, KS

$15.07 - $45.21/hr

... to technical support, training on newest technology and comprehensive career paths with opportunity for growth. What you will do: * Coordinates with team leader/project manager and customer to ...

Nuvative Inc

System Support Technician

Wichita, KS · On-site

... coordinated with the appropriate system or service owner. RESPONSIBILITIES * Serve as a technical escalation resource within IT Support for incidents and requests that cannot be resolved through ...

Nuvative Inc

System Support Technician

Wichita, KS · On-site

... coordinated with the appropriate system or service owner. RESPONSIBILITIES * Serve as a technical escalation resource within IT Support for incidents and requests that cannot be resolved through ...

MetroSys

Onsite IT Support Technician

Overland Park, KS · On-site

$20 - $25/hr

Escalate complex technical issues to Level 2 engineering teams while coordinating onsite ... Support office networking infrastructure including switches, routers, wireless access points ...

MetroSys

Onsite IT Support Technician

Overland Park, KS · On-site

$20 - $25/hr

Escalate complex technical issues to Level 2 engineering teams while coordinating onsite ... Support office networking infrastructure including switches, routers, wireless access points ...

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Technical Support Coordinator information

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How much do technical support coordinator jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for technical support coordinator in Kansas is $21.32, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $26.59 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support coordinator?

To thrive as a Technical Support Coordinator, you need strong troubleshooting abilities, a solid understanding of IT systems, and typically a degree in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or ITIL are often required. Excellent communication, patience, and multitasking skills help in effectively assisting users and coordinating support teams. These competencies are crucial to ensure timely problem resolution, high user satisfaction, and efficient support operations.

What are some common challenges faced by technical support coordinators, and how can they be managed effectively?

Technical Support Coordinators often face the challenge of juggling multiple priorities, such as managing support tickets, coordinating with technical teams, and ensuring timely responses to customer inquiries. Balancing urgent requests with ongoing projects requires strong organizational skills and effective communication. Proactive time management, utilizing help desk software, and maintaining clear documentation can help manage these challenges. Additionally, building strong relationships with both customers and internal teams fosters smoother collaboration and faster issue resolution.

What is the difference between Technical Support Coordinator vs Technical Support Specialist?

AspectTechnical Support CoordinatorTechnical Support Specialist
CredentialsTypically requires an associate's or bachelor's degree in IT or related fieldSimilar educational requirements, often with certifications like CompTIA A+ or Network+
Work EnvironmentOffice and remote support, coordinating support activitiesCustomer-facing support, troubleshooting technical issues
Employer & Industry UsageUsed in IT departments across various industriesCommon in tech companies, service providers, and IT support firms
Search & Comparison IntentOften compared for coordination and administrative roles in supportCompared for direct technical troubleshooting roles

The main difference is that a Technical Support Coordinator focuses on organizing and managing support processes, while a Technical Support Specialist primarily handles direct technical troubleshooting. Both roles require similar credentials and work environments, but their core responsibilities differ in scope and focus.

What does a technical support coordinator do?

A technical support coordinator manages and oversees technical support teams, ensuring customer issues are resolved efficiently. They coordinate troubleshooting, communicate with clients, and may use tools like ticketing systems or remote support software to facilitate service delivery.

What are the most commonly searched types of Technical Support jobs in Kansas?

The most popular types of Technical Support jobs in Kansas are:

What cities in Kansas are hiring for Technical Support Coordinator jobs?

Cities in Kansas with the most Technical Support Coordinator job openings:

Technical Support Coordinator jobs near you
Infographic showing various Technical Support Coordinator job openings in Kansas as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $44,349 per year, or $21.3 per hour.

Event Technical Support Specialist

Kansas City, KS • On-site

Naic
See more jobs at Naicexternal

$72K/yr

Full-time

Re-posted 10 days ago

Job description

Job Description:

TheIT Operations team ofthe National Association of Insurance Commissioners (NAIC) has an exciting opportunity for an Event Technical Support Specialist.This team member willsupport the planning, setup, and delivery of technology for NAIC meetings, events, and end-user services. This role provides hands-on technical support for event platforms, devices, and related productivity systems while ensuring a responsive, high-quality customer experience for staff, members, and VIP users. The ideal candidate is organized, customer-focused, and comfortable supporting onsite, remote, after-hours, and travel-basedevent.This is a full-time hybrid position. Residency within 100 miles of theKansas Cityoffice isrequired.

Responsibilities Include

  • Provide technical lead and hands-on support for technologies used to deliver high-profile and small events, ensuring strong customer service and reliable technical implementation.

  • Travel to NAIC meetings and remote offices to provide technical support, including participation in after-hours and on-call support rotations as needed.

  • Coordinate with event team members toidentifyequipment needs and prepare detailed inventories for each event.

  • Document expectations and provide guidance for support staff attending events and delivering remote technical support.

  • Lead process and procedural improvements that enhance operational efficiency andthe end-user experience.

  • Provide expert troubleshooting and technical support across the NAIC end-user computing environment, including desktops, mobile devices, collaboration tools, Office 365, Active Directory, printers, and related productivity software.

  • Delivertimelysupport to end-users and VIPs through phone, in-person, and messaging channels, andmaintainaccuratedocumentation in the Jira Service Desk system.

Minimum Education and/or Experience Required

  • Bachelor's degree in computer science or business and 4+ years of experience in a Desktop Support role providing in-person and remote "Tier 2" end-user support or an equivalent combination of education and experience.

  • Experience supporting end-user hardware (MacBook, Surface laptops, thin clients, monitors, printers).

  • Experienceinstalling, configuring, and supporting software programs and operating systems.

  • Excellent organizational and communication skills for event preparation, planning, and coordination with A/V providers.

  • Ability to work independently and manage time to complete assigned tasks/projects.

  • Effective time management, communication, and customer service skills.

Preferred Experience

Relevant technology certifications (example: A+, Network+, Microsoft, or Apple) certifications are a plus.

Systems & Technology Requirements

Microsoft Office Suite/365, Slack,CiscoWebEx

Travel

This position requires regular, out-of-state, overnight travel in support of member meetings and events throughout the year. An ideal candidate must be able and willing to travel to locations throughout the United States and with such frequency as necessary to meet the needs of this position and the Association.

Compensation

Up to $72,000, to be commensuratewith education and experience.

Sponsorship

Applicants mustbe authorized towork for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visaat this time.

Interested in learning more about the amazing benefits the NAIC offers? Visit our Benefits page for more information.

The NAIC is proud to be an Equal Opportunity Employer

Applicants for all positions are considered without regard to age, race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital status, pregnancy, genetic information, military or veteran status, disability, or any other basis protected by applicable law.

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