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Technical Support Manager Jobs in Kansas (NOW HIRING)

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Technical Support Specialist

Lenexa, KS

Technical Support Professional - Monday-Friday, 9am - 5pm - Lenexa, Kansas (KS) ICON is a global ... Ability to work professionally with scientists, managers, vendors, and support departments

ICON

Technical Support Specialist

Lenexa, KS · On-site

Technical Support Professional - Monday-Friday, 9am - 5pm - Lenexa, Kansas (KS) ICON is a global ... Ability to work professionally with scientists, managers, vendors, and support departments

BioIVT

Technical Support Specialist

Kansas City, KS · On-site

$21 - $26/hr

Identifies and recommends initiative-taking solutions to minimize common technical problems ... Supports the IT Manager and Systems Administrator in all necessary administration of all ...

Navanta, LLC

Technical Support Specialist

Lenexa, KS · On-site

Overview Summary/Objective The Support Technical Specialist is a staff position that provides ... Time Management. Supervisory Responsibility This position has no supervisory responsibility. Work ...

Navanta, LLC

Technical Support Specialist

Lenexa, KS · On-site

Summary/Objective The Support Technical Specialist is a staff position that provides technical ... Time Management. Supervisory Responsibility This position has no supervisory responsibility. Work ...

MCI Careers

Technical Support Representative

Wichita, KS · On-site

$11 - $14/hr

... Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing ... We are seeking a motivated and customer-focused Technical Support Representative to join our ...

MCI Careers

Technical Support Representative

Wichita, KS · On-site

$11 - $14/hr

... Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing ... We are seeking a motivated and customer-focused Technical Support Representative to join our ...

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All JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Kansas

Technical Support Manager information

See Kansas salary details

$26.3K

$76.6K

$131.5K

How much do technical support manager jobs pay per year?

As of Jun 28, 2026, the average yearly pay for technical support manager in Kansas is $76,622.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $92,800.00 per year, depending on experience, location, and employer.

What is the role of a technical support manager?

A technical support manager oversees a team responsible for resolving technical issues for customers or internal users, ensuring timely and effective support. They coordinate support activities, develop troubleshooting procedures, and may analyze support metrics to improve service quality, often using tools like ticketing systems and requiring strong communication and technical skills.

Is AI replacing tech support?

As a Technical Support Manager, understanding AI's role is important; AI tools are increasingly automating routine support tasks, such as troubleshooting and FAQs, but human oversight remains essential for complex issues and customer interactions. AI enhances efficiency but does not fully replace the need for skilled support staff. Technical support roles continue to evolve with technology, emphasizing skills in managing AI tools and customer service.

What Is a Technical Support Manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What is a technical manager's salary?

The salary of a Technical Support Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Factors such as certifications, technical skills, and leadership experience can influence compensation levels.

What are some common challenges faced by Technical Support Managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a Technical Support Manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

How much do technical support managers make in the US?

Technical Support Managers in the US typically earn between $60,000 and $110,000 annually, with the median salary around $80,000. Salaries vary based on experience, location, company size, and industry, and the role often requires strong technical knowledge and leadership skills.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Kansas? The most popular types of Technical Support jobs in Kansas are:
What are popular job titles related to Technical Support Manager jobs in Kansas? For Technical Support Manager jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Technical Support Manager jobs in Kansas look for? The top searched job categories for Technical Support Manager jobs in Kansas are:
What cities in Kansas are hiring for Technical Support Manager jobs? Cities in Kansas with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Kansas as of June 2026, with employment types broken down into 1% As Needed, 58% Full Time, 35% Part Time, 5% Contract, and 1% Nights. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $76,622 per year, or $36.8 per hour.
Forward Support Team Technical Lead

Forward Support Team Technical Lead

Liberty Business Associates, LLC

Leavenworth, KS • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Are you a seasoned professional looking for new opportunities or are you seeking an exciting challenge? A career working as a Government Contractor can give you that. At Liberty Business Associates, LLC, we offer a small company environment with competitive benefits where people can be proud knowing their job makes a difference for the warfighters. Our company is built on people who are passionate, innovative and thrive on expanding their knowledge and providing their experience to our clients. Everyone brings their individual talents to the table, and they are rewarded with professional growth. Would you like to be part of our energized team to grow on a professional and personal level?
About Liberty Business Associates, LLC:
Liberty Business Associates, LLC is a woman-owned small business. Our vision is to be consistently recognized as the best small business in our industry with which clients, industry partners, and employees want to work. Liberty's success is driven by our Core Values of Integrity, Dedication, Innovation, and Collaboration. Liberty's mission is to consistently deliver value-driven solutions. We partner with our clients to truly understand their objectives, issues, and constraints by practicing consistent communication and flexibility. These values are why Liberty is successful at what we do.
At Liberty Business Associates, we offer a 401K plan, Health Benefits, Dental, Vision, Life Insurance, Short- and Long-Term Disability, Paid Holidays, Paid Time Off, Sick Leave, and Tuition Reimbursement (at all levels).
Position Title: Forward Support Team Technical Lead (LCAT: Technical Support Specialist)
Position Location: Ft. Leavenworth, KS
Description: Liberty is seeking a Forward Support Team Technical Lead supporting MCTP at Fort Leavenworth, Kansas.
As a Forward Support Team Technical (FST) Lead, provide technical leadership and supervision for JLCCTC technicians, ARCHER technicians, MCIS administrators, and systems administrators. You will coordinate multi-disciplinary teams to ensure mission command training exercises run seamlessly, maintain compliance with DoD standards, and drive continuous improvement across all simulation and command-and-control infrastructures.
Key Responsibilities
  • Lead and supervise a cross-functional team of JLCCTC technicians, ARCHER technicians, MCIS administrators, and systems administrators
  • Provide technical oversight for the deployment, integration, and sustainment of constructive simulation systems (WARSIM, JDLM, FIRESIM) and analytic collaboration tools (ARCHER)
  • Oversee installation, configuration, and maintenance of mission command networks and hardware (CPCE, GCCS-A, FBCB2/BFT, CPOF, AFATDS, JADOCS, DCGS-A, AMDWS, TAIS, ICSF, BCCS, VBS3, GEOINT Workstations)
  • Coordinate exercise support activities: environment staging, end-to-end system validation, real-time troubleshooting, and After-Action Review data capture
  • Enforce cybersecurity policies, DISA STIGs, and patch management across all systems; partner with cybersecurity teams to mitigate risks
  • Manage configuration control, change boards, and documentation for software baselines, network diagrams, and standard operating procedures
  • Mentor and develop team members; conduct performance evaluations, identify training needs, and foster a collaborative work environment
  • Serve as primary liaison between MCTP leadership, contracting partners, and external stakeholders to report status, risks, and recommendations
  • Drive process improvement initiatives to increase system reliability, scalability, and automation of routine tasks

This position may require access to restricted facilities. Due to the nature of work performed within those facilities, U.S. citizenship is required.
Education: A Bachelor of Science (BS) or Bachelor of Arts (BA) degree is required.
Experience: A minimum of three (3) years of experience creating new databases and leading a database team in support of military training simulations using best practices.
  • Meet DoDM 8140 qualifications with primary DoD Cyber Work Force (DCWF) role of Technical Support Specialist and secondary roles of System Administrator and Product Support Manager at tier, Intermediate
  • Five (5) years of experience with Military training and training support
  • Five (5) years of experience in integrating training environments, planning architecture, and stimulation of Army Mission Command Information Systems (MCIS) in support of unit training events and distributed exercises
  • Three (3) years of supervisory experience leading technical teams
  • Two (2) years of experience in performing system enhancements and installing software updates

Nice to Have:
  • Prior leadership at Mission Command Training Program (MCTP) or similar Army training institution
  • DoDM 8140 Advanced Tier certifications: Technical Support Specialist; System Administrator; Product Support Manager
  • Professional certifications such as CISSP, PMP, or vendor-specific credentials (e.g., Cisco CCNP, VMware VCP)
  • Experience with DevOps practices, CI/CD pipelines, and scripting languages (PowerShell, Python, Bash)
  • Background in cloud services for defense (AWS GovCloud, Azure Government) and infrastructure-as-code tools (Terraform, Ansible)
  • Track record of process improvement in high-tempo, exercise-driven environments

Clearance: A Secret clearance is required.

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