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Technical Support Manager Jobs in Kansas (NOW HIRING)

New York Life

Production Support Manager

Olathe, KS · On-site

As the Production Support Manager within IL Technology Operations at New York Life Insurance ... The ideal candidate is a hands-on technical leader with a high sense of urgency, a builder ...

Imagine IT

Field Technical Specialist I

Wichita, KS · On-site

Manage & Document Support Requests Track, document, and monitor all incidents and requests to ... Strong technical troubleshooting and analytical skills * Excellent communication, interpersonal ...

Imagine IT

Field Technical Specialist I

Wichita, KS · On-site

$24.04 - $29.72/hr

Manage & Document Support Requests Track, document, and monitor all incidents and requests to ... Strong technical troubleshooting and analytical skills * Excellent communication, interpersonal ...

Panasonic

Tier II Technical Customer Support

Leawood, KS · On-site

$18 - $21/hr

Overview Our Tier II Support Specialist provides technical support to Panasonic customers in a fast ... Health Management and Wellbeing Programs - EAP, virtual health management (Teledoc), Lifestyle ...

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Technical Support Manager information

See Kansas salary details

$26.3K

$76.6K

$131.5K

How much do technical support manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for technical support manager in Kansas is $76,622.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $92,800.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
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What cities in Kansas are hiring for Technical Support Manager jobs? Cities in Kansas with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $76,622 per year, or $36.8 per hour.

Technical Support Team Lead

CSA Global LLC

Beverly, KS • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Description:

Client Solution Architects (CSA) is currently seeking a TST Lead to support our program at Fort Leavenworth, KS.


For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.


This position is contingent upon contract award.


How Role Will Make an Impact:

  • Acts as the overall communications architect and network team manager for the MTC.
  • Designs, plans, implements, and oversees classified and unclassified MTC networks, both WAN and LAN, that support voice, data, and video services for exercises and events.
  • Manages MTC integration and use of networks owned and managed by external organizations, including NIPR, SIPR, CENTRIXS, tactical networks, and other networks as required.
  • Coordinates network design requirements, and responsibilities with other MTCs and training sites, training units, and external network and communications organizations.
  • Designs and establishes network architecture, coordinates network plans, configures network.
Requirements:

What you’ll need to have to join our award-winning team:

  • Clearance: Must possess and maintain an active Secret Clearance.
  • Bachelor’s degree
  • IAT II Certification
  • A minimum of 8 years of experience in the management of training environment; technical, networking, and exercise design of a similar size, scope and complexity.
  • A minimum of 3 years of experience in MCIS integration at Brigade or higher level.
  • Expert in integrating training environments.
  • Extensive experience planning architectures.

What Sets you apart:

  • Demonstrated experience in stimulation of Army Mission Command Systems in support of unit training events and distributed exercises. Digital Master Gunner qualified

Why You’ll Love this Job:

  • Purpose filled roles that contribute to impactful solutions to advance our federal clients' mission.
  • You may examine doctrine, plans, policies and procedures that will enhance and enrich the training environment, ensuring our warfighters are fully prepared for any challenge.
  • Daily opportunities to develop new skills
  • Team environment

What We Can Offer You:

  • Compensation
  • Health & Wellbeing
  • We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
  • Personal & Professional Development
  • We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
  • Diversity, Inclusion & Belonging
  • We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
  • Benefits
  • Healthcare (medical, dental, vision, prescription drugs)
  • Pet Insurance
  • 401(k) savings plan
  • Paid Time Off (PTO)
  • Holiday pay opportunities
  • Basic life insurance
  • AD&D insurance
  • Company-paid Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Tuition Support Options
  • Identity Theft Program