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Technical Support Manager Jobs in Manhattan, KS (NOW HIRING)

Fox Business Systems

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Computer Repair & IT Support Technician

Manhattan, KS · On-site

$17 - $20/hr

... technical support experience - Basic networking, Wi-Fi, printers, Microsoft 365, or email setup - Ability to communicate patiently with non-technical customers We are looking for someone who is ...

AAFES

End User Computer Technician

Fort Riley, KS · On-site

$17 - $22.50/hr

Or Bachelor's degree and one year experience in computer technical support. Degree (one of ... Uses the IT problem management database to research known problems. Assists with maintaining IT ...

ValCorp

SME Technical Instructor

Fort Riley, KS · On-site

The program shall be based on applicable Army regulations, field manuals, technical manuals, Safety ... Management OperationsEmergency Deployment Safety ChecksMajor Supporting Command (MSC)Brigade ...

Olsson

Senior Engineer - Municipal Projects

Manhattan, KS · On-site

$92K - $127K/yr

... technical design aspects. Additionally, you will play an advisory role on challenging projects, provide project management support when needed, and maintain quality control by conducting thorough ...

ValCorp

SME Technical Instructor - FRKS

Fort Riley, KS · On-site

$45K - $60K/yr

The program shall be based on applicable Army regulations, field manuals, technical manuals, Safety ... Maintenance Management Operations * Emergency Deployment Safety Checks * Major Supporting Command ...

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Technical Support Manager information

See Manhattan, KS salary details

$26.1K

$76.1K

$130.6K

How much do technical support manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for technical support manager in Manhattan, KS is $76,069.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,600.00 and $92,100.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What job categories do people searching Technical Support Manager jobs in Manhattan, KS look for?

The top searched job categories for Technical Support Manager jobs in Manhattan, KS are:

What cities near Manhattan, KS are hiring for Technical Support Manager jobs?

Cities near Manhattan, KS with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Manhattan, KS as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $76,069 per year, or $36.6 per hour.

Computer Repair & IT Support Technician

Fox Business Systems

Manhattan, KS • On-site

$17 - $20/hr

Full-time

PTO

Re-posted 4 days ago

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Job description

Computer Repair & IT Support Technician


Fox Business Systems is a local computer sales, service, and business IT support company in Manhattan, Kansas. We help small businesses, organizations, local government, and home users with practical technology support, computer repair, networking, email, backups, cybersecurity, and day-to-day troubleshooting.
We are looking for a dependable IT Support Specialist to join our team. This is a hands-on, in-person position that includes a mix of in-shop computer repair, customer support, remote assistance, and occasional onsite service for local customers.
The right person enjoys solving problems, learning new technology, communicating clearly with customers, and following issues through until they are resolved. We are willing to train the right person, but reliability, problem-solving ability, honesty, and good customer communication are very important.
Responsibilities include:
- Troubleshoot Windows PCs, laptops, printers, networks, email, and common software issues
- Diagnose and repair desktop and laptop hardware problems
- Assist customers in person, by phone, remotely, and occasionally onsite
- Set up new computers, transfer data, configure email, and install software
- Help with Microsoft 365, cloud services, backups, Wi-Fi, and basic networking
- Document customer issues and explain solutions in plain language
- Maintain a clean, professional, customer-focused work environment
- Learn new tools, systems, and procedures as needed
Helpful experience:
- Customer service experience
- Windows desktop/laptop troubleshooting
- Computer repair or technical support experience
- Basic networking, Wi-Fi, printers, Microsoft 365, or email setup
- Ability to communicate patiently with non-technical customers

We are looking for someone who is dependable, honest, willing to learn, and comfortable working directly with customers.
Schedule:
- 8-hour shift
- Monday to Friday
- In person
Location:
Manhattan, KS 66502

Company Description

Fox Business Systems is a local computer sales, service, and business IT support company in Manhattan, Kansas. We help small businesses, organizations, local government, and home users with practical technology support, computer repair, networking, email, backups, cybersecurity, cloud services, and everyday troubleshooting.