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Chat Desk Jobs in Kansas (NOW HIRING)

Advantage Tech

Service Desk Technician

Olathe, KS

$20/hr

Respond proactively to telephone calls, emails, and chat sent to the IT Service Desk system as the first level of assistance. * Open and/or close work orders (via IT Service Desk software) on each ...

ALLO Fiber

MSP Tier 2 Helpdesk Technician

Mission, KS

$18.75 - $25.25/hr

We are seeking a Help Desk Technician to join our Managed Services team and support a diverse ... Communicate clearly and professionally with clients via phone, email, and chat, setting ...

LifeWise Academy

Volunteer

Madison, KS · On-site

Pull up a chair or walk around the room during activities and chat * Assist with classroom ... Relocate the student to another desk (away from other students) if the inappropriate behavior ...

LifeWise Academy

Volunteer

Sabetha, KS · On-site

Pull up a chair or walk around the room during activities and chat * Assist with classroom ... Relocate the student to another desk (away from other students) if the inappropriate behavior ...

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All JobsChat Desk JobsChat Desk Jobs in Kansas

Chat Desk information

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How much do chat desk jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for chat desk in Kansas is $20.65, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.17 per hour, depending on experience, location, and employer.

What is a Chat Desk job?

A Chat Desk job involves assisting customers through live chat by answering questions, resolving issues, and providing information about products or services. Chat Desk agents typically handle multiple conversations simultaneously, ensuring prompt and efficient responses. Strong communication skills, fast typing, and problem-solving abilities are essential for success in this role.

What does a typical day look like for someone working at a Chat Desk?

A typical day for a Chat Desk agent involves handling multiple customer chats simultaneously, troubleshooting issues, and delivering prompt, accurate responses through online messaging platforms. You’ll be expected to follow established scripts and guidelines while personalizing your approach to ensure customer needs are met. The work is usually fast-paced, and you may collaborate closely with supervisors or technical teams to resolve complex cases. Regular feedback, training sessions, and opportunities for skill development are common aspects of this environment, helping agents stay updated and grow in their careers.

What are the key skills and qualifications needed to thrive in the Chat Desk position, and why are they important?

To thrive as a Chat Desk agent, you need strong customer service skills, rapid typing abilities, and a high school diploma or equivalent as a minimum qualification. Familiarity with chat support platforms, ticketing systems, and CRM software is often required, and some employers may prefer candidates with basic IT support certifications. Excellent written communication, empathy, and problem-solving skills set top performers apart in this role. These abilities are essential for efficiently addressing customer inquiries, ensuring high satisfaction, and maintaining a positive company reputation.

What are popular job titles related to Chat Desk jobs in Kansas? For Chat Desk jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Chat Desk jobs in Kansas look for? The top searched job categories for Chat Desk jobs in Kansas are:
Chat Desk jobs near you
Infographic showing various Chat Desk job openings in Kansas as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,946 per year, or $20.6 per hour.

Service Desk Technician

Advantage Tech

Olathe, KS

$20/hr

Full-time

Re-posted 28 days ago

Job description

Advantage Tech is looking for a Service Desk person for our Olathe, KS client. You will be helping out with computer replacements. 


Job Description

General Responsibilities:

Provides proactive, high level of customer service to employees on a variety of technical and support issues including or involving the following but not limited to: company-provided computer systems, operating systems, LAN/WAN, printers and application software. Respond to employee inquiries, runs diagnostic programs, installs hardware and software, isolates problems and determines/implements a solution.


Essential Roles and Responsibilities:

  • Respond proactively to telephone calls, emails, and chat sent to the IT Service Desk system as the first level of assistance.
  • Open and/or close work orders (via IT Service Desk software) on each call received.
  • Escalate problems and requests as necessary to ensure positive resolution.
  • Conduct research on relatively simple issues and escalates issues that cannot be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support.
  • Create, modify and/or delete user accounts per Terracon policy and update appropriate documentation (e.g. account termination spreadsheet).
  • Guide end users through troubleshooting procedures to restore technical service
  • Re-image workstations and laptops (using current image software) when required.
  • Accurately document user issues and troubleshooting steps, test results and resolution information within incidents and service requests
  • Maintain an increasing level of proficiency in hardware, software, networking and other technologies supported by the IT Dept.
  • Participate in company technology projects as needed.
  • Maintain an accurate, timely record of hours spent on Work Orders and projects in time and accounting systems.
  • Follow safety rules, guidelines, and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management.
  • Be responsible for maintaining quality standards on all projects.


Requirements:

  • High school diploma or equivalent.
  • Up to 1-year help desk related experience.
  • Associate’s degree in Information Systems or related field preferred.
  • Experience with Microsoft operating systems at the level used in the corporation as well as desktop and laptop hardware.
  • Experience with Microsoft Office 365 at the level used in the corporation.
  • Experience with Microsoft Teams.
  • Experience with Microsoft Exchange.
  • Knowledge of Client PC connectivity, e.g., Ethernet, TCP/IP, LAN/WAN, and VPN
  • Knowledge and understanding of Active Directory at the level used in the corporation.
  • Knowledge and understanding of mobile devices, e.g., iOS, Android phones, and tablets.
  • Valid driver’s license with acceptable violation history.


Preferred Certification:

  • A+ certification