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Director Technical Support Jobs (NOW HIRING)

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$88K - $107K/yr

Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...

Fortinet

Technical Support Specialist

Atlanta, GA

Provide direct technical web and telephone support * Ensure that reported issues are well understood and the needed information is collected * Troubleshooting FortiAnalyzer and FortiManager

Meriton

Director, Technical Delivery

Dallas, TX

From strategy and support to systems and solutions, we work behind the scenes to strengthen ... Director, Technical Delivery Reports To: Leader of Technology Transformation FLSA Status: Exempt ...

Meriton

Director, Technical Delivery

Irving, TX · On-site

From strategy and support to systems and solutions, we work behind the scenes to strengthen ... Director, Technical Delivery Reports To: Leader of Technology Transformation FLSA Status: Exempt ...

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Director Technical Support information

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$38K

$123.4K

$274K

How much do director technical support jobs pay per year?

As of Jun 18, 2026, the average yearly pay for director technical support in the United States is $123,386.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $183,500.00 per year, depending on experience, location, and employer.

What does a Director of Technical Support do?

A Director of Technical Support oversees the technical support department, setting strategies and goals to ensure customers receive timely and effective assistance. They manage support teams, develop processes to improve customer satisfaction, and collaborate with other departments to resolve complex technical issues. This role also involves analyzing support metrics, implementing new technologies, and ensuring the team is well-trained to address evolving customer needs.

What are the key skills and qualifications needed to thrive as a Director of Technical Support, and why are they important?

To thrive as a Director of Technical Support, you need deep expertise in technical troubleshooting, customer service leadership, and team management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms, ticketing systems, ITIL frameworks, and relevant certifications like HDI or ITIL are typically important. Strong communication, strategic thinking, and problem-solving abilities set outstanding directors apart, as does the capacity to motivate cross-functional teams. These skills are vital for ensuring customer satisfaction, operational efficiency, and the alignment of support initiatives with business objectives.

What are the main challenges a Director of Technical Support faces in managing a distributed support team?

A Director of Technical Support often manages teams spread across different locations and time zones, which can create challenges in communication, knowledge sharing, and maintaining consistent service quality. Balancing workload distribution, ensuring all team members receive proper training, and fostering a cohesive team culture are also key concerns. Success in this role requires implementing effective communication tools, creating clear escalation processes, and promoting a collaborative environment despite physical distances.

What is the difference between Director Technical Support vs Technical Support Manager?

AspectDirector Technical SupportTechnical Support Manager
ResponsibilitiesOversees multiple support teams, develops strategic initiatives, manages high-level client relationshipsManages daily support operations, supervises support staff, ensures customer satisfaction
Required CredentialsBachelor's degree, extensive experience in technical support, leadership skillsBachelor's degree, experience in technical support, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, executive meetingsSupport centers, customer service teams, direct client interactions

The main difference is that the Director Technical Support focuses on strategic leadership and high-level management, while the Technical Support Manager handles daily operations and team supervision. Both roles require technical expertise and leadership skills, but the director role involves broader organizational responsibilities.

More about Director Technical Support jobs
What cities are hiring for Director Technical Support jobs? Cities with the most Director Technical Support job openings:
What are the most commonly searched types of Technical Support jobs? The most popular types of Technical Support jobs are:
What states have the most Director Technical Support jobs? States with the most job openings for Director Technical Support jobs include:
What job categories do people searching Director Technical Support jobs look for? The top searched job categories for Director Technical Support jobs are:
Director Technical Support jobs near you
Infographic showing various Director Technical Support job openings in the United States as of June 2026, with employment types broken down into 53% Full Time, 45% Part Time, 1% Temporary, and 1% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $123,386 per year, or $59.3 per hour.
Technical Support Engineer

Technical Support Engineer

Fortinet, Inc.

Sunnyvale, CA • On-site

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business.

You would act as the Technical Support Engineer for Switching and Wireless Team. 

As a Technical Support Engineer, you will:

Provide direct technical web and telephone support to Fortinet customers including:

  • Support and troubleshooting on the wireless and switching range of Fortinet products
  • Collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer network information
  • Collection and initial analysis of packet trace information
  • Recommend corrective actions based on analysis
  • Provide customer education where needed due to gaps in networking, product knowledge etc
  • Consultation of technical documentation, bulletins and release notes for known problems
  • Reproduction of customer environments on lab equipment
  • Follow up on technical cases including proper escalation and management of the case until case closure.
  • Manage customer communications and expectations until the closure of each case

Job Requirements:

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

  • Experience in a technical support role in a networking/security company or equivalent education
  • Strong understanding of WiFi 802.11 networks, 4G LTE experience.
  • Strong understanding of TCP/IP, routing protocols, L2/L3 switches
  • Experience with security products firewalls, IPSec, IDS/IPS, WIDS
  • Strong troubleshooting and problem solving skills
  • Extensive working knowledge of Windows, MACOs,UNIX or Linux
  • Previous call center experience, preferably supporting data networking products and/or security products is desirable.
  • Strong English skills both written and verbal.
  • Must be authorized to work in the U.S. without sponsorship

Educational Requirements:

Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. 

Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

The US base salary range for this full-time position is $90,000-$110,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.

Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.

Apply