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Director Technical Support Jobs in Georgia (NOW HIRING)

Fortinet

Technical Support Specialist

Atlanta, GA · On-site

Provide direct technical web and telephone support * Ensure that reported issues are well understood and the needed information is collected * Troubleshooting FortiAnalyzer and FortiManager

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

... years in technical customer support, help desk, IT support, or a similar role * Comfortable in ... Self-directed and comfortable working autonomously on a small, distributed team Preferred:

Steer

Technical Support Specialist - Remote

Atlanta, GA · On-site +1

... direct mail integration, reputation management, appointment reminders, declined/recommended ... About The Role As a Technical Support Associate, you'll be part of a growing team responsible for ...

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Director Technical Support information

What does a director of technical support do?

A Director of Technical Support oversees the technical support department, setting strategies and goals to ensure customers receive timely and effective assistance. They manage support teams, develop processes to improve customer satisfaction, and collaborate with other departments to resolve complex technical issues. This role also involves analyzing support metrics, implementing new technologies, and ensuring the team is well-trained to address evolving customer needs.

What are the key skills and qualifications needed to thrive as a director of technical support, and why are they important?

To thrive as a Director of Technical Support, you need deep expertise in technical troubleshooting, customer service leadership, and team management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms, ticketing systems, ITIL frameworks, and relevant certifications like HDI or ITIL are typically important. Strong communication, strategic thinking, and problem-solving abilities set outstanding directors apart, as does the capacity to motivate cross-functional teams. These skills are vital for ensuring customer satisfaction, operational efficiency, and the alignment of support initiatives with business objectives.

What are the main challenges a director of technical support faces in managing a distributed support team?

A Director of Technical Support often manages teams spread across different locations and time zones, which can create challenges in communication, knowledge sharing, and maintaining consistent service quality. Balancing workload distribution, ensuring all team members receive proper training, and fostering a cohesive team culture are also key concerns. Success in this role requires implementing effective communication tools, creating clear escalation processes, and promoting a collaborative environment despite physical distances.

What is the difference between Director Technical Support vs Technical Support Manager?

AspectDirector Technical SupportTechnical Support Manager
ResponsibilitiesOversees multiple support teams, develops strategic initiatives, manages high-level client relationshipsManages daily support operations, supervises support staff, ensures customer satisfaction
Required CredentialsBachelor's degree, extensive experience in technical support, leadership skillsBachelor's degree, experience in technical support, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, executive meetingsSupport centers, customer service teams, direct client interactions

The main difference is that the Director Technical Support focuses on strategic leadership and high-level management, while the Technical Support Manager handles daily operations and team supervision. Both roles require technical expertise and leadership skills, but the director role involves broader organizational responsibilities.

What are the most commonly searched types of Technical Support jobs in Georgia? The most popular types of Technical Support jobs in Georgia are:
What are popular job titles related to Director Technical Support jobs in Georgia? For Director Technical Support jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Director Technical Support jobs in Georgia look for? The top searched job categories for Director Technical Support jobs in Georgia are:
What cities in Georgia are hiring for Director Technical Support jobs? Cities in Georgia with the most Director Technical Support job openings:
Director Technical Support jobs near you
Infographic showing various Director Technical Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Technical Support Specialist

Fortinet

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Fortinet is looking for an experienced technical support Specialist to join our Atlanta, GA office to provide exceptional customer service and technical help for our loyal customers.

The candidate would join our support team that specializes in supporting the following Centralized Management & SOC Solutions from Fortinet:

FortiAnalyzer -- Centralized Logging & Reporting

FortiManager -- Centralized Configuration Management

The engineer will also interface with our QA and software development team to solve customer problems and identify bugs through replication and testing. Wherever possible, the products supported will be actively promoted while looking out for ways that Fortinet can improve both products and documentation.

The ideal candidate is not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of the products that we support in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

As a Technical Support Specialist, you will:

  • Provide direct technical web and telephone support
  • Ensure that reported issues are well understood and the needed information is collected
  • Troubleshooting FortiAnalyzer and FortiManager
  • Recommend corrective actions based on analysis of collected information
  • Provide Customer education where needed due to gaps in networking, product knowledge etc.
  • Consult technical documentation, bulletins and release notes for known problems
  • Reproduce customer environments using lab equipment and report bugs
  • Recommend alternative solutions or workarounds
  • Manage cases until case closure, taking the initiative to follow up internally as required to obtain changes or solutions needed to resolve the customer's issue
  • Manage customer communications and expectations until the closure of each case
  • Provide knowledge transfer to peer engineers

We are Looking for:

  • 4+ years' experience in a technical support role in a networking/security company or equivalent education
  • Strong understanding of TCP/IP, routing protocols, L2/L3 switches
  • Experience with security products (especially firewalls and VPN gateways)
  • Strong troubleshooting and problem-solving skills
  • Previous experience providing technical support, preferably supporting data networking products and/or security products.
  • Strong English skills both written and verbal.

 

Good to Have:

  • Centralized Configuration Management Tools
  • SQL syntax & select statement design
  • VM/Cloud Environments
  • Linux administration (e.g., using YAML to update components) and troubleshooting (system files, processes, permissions).

Must be authorized to work in the U.S. without sponsorship.

Educational Requirement:

  • Bachelor's degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable

Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program. Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location. All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.

Why Join Us: 

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe

Apply