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Tier 1 Associate Jobs in Georgia (NOW HIRING)

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Tier 1 Customer Service

Atlanta, GA · On-site

$20/hr

The Tier 1 Customer Service representative plays a vital role in delivering prompt and accurate ... Associate degree in Business or related field * Proficiency with CRM software and helpdesk ...

Ole Mexican Foods Inc

Helpdesk Associate Tier 1

Norcross, GA · On-site

$18.75 - $25.25/hr

Certificate or Diploma from a Technical School plus one year of directly related experience * Excellent interpersonal, verbal, and written skills * Strong problem-solving and analytical thinking ...

Hooters

HELP DESK TECH TIER 1

Atlanta, GA

$18/hr

Team Player - Develops a positive, respectful, productive, and professional work environment through positive connections with others and treats all associates and vendors with respect and dignity.

Hooters

HELP DESK TECH TIER 1

Atlanta, GA · On-site

$18/hr

Team Player - Develops a positive, respectful, productive, and professional work environment through positive connections with others and treats all associates and vendors with respect and dignity.

Hooters

HELP DESK TECH TIER 2

Atlanta, GA

$45K/yr

Key Metrics • All Level 1 accountabilities • Customer Service • Process adherence • Mean ... associates and vendors with respect and dignity • Talent Coach - Continuously develops the ...

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Tier 1 Associate information

What is a Tier 1 associate?

A Tier 1 Associate is typically an entry-level employee who performs basic tasks and provides initial support within a company, often in customer service, technical support, or warehouse operations. They are responsible for resolving straightforward issues, processing orders, or assisting customers with common inquiries. Tier 1 Associates follow established guidelines and escalate more complex problems to higher-tier personnel. This role is an essential starting point for gaining experience and advancing within the organization.

What are the main challenges Tier 1 associates face in managing high volumes of customer inquiries, and how are these typically addressed?

Tier 1 Associates often encounter the challenge of handling large volumes of customer inquiries, especially during peak periods or product launches. To address this, teams typically rely on clearly defined workflows, robust knowledge bases, and escalation protocols to ensure efficient resolution of issues. Continuous training and regular team huddles help associates stay updated on new processes and common solutions. Additionally, collaboration with Tier 2 support or specialized departments ensures that more complex cases are quickly directed to the right experts, maintaining service quality and response times.

What are the key skills and qualifications needed to thrive as a Tier 1 associate?

To thrive as a Tier 1 Associate, you typically need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and office productivity tools is often required. Attention to detail, problem-solving ability, and a positive attitude help individuals excel in assisting customers and managing daily tasks. These skills ensure efficient customer support, accurate information handling, and a positive experience for both clients and the team.
What are popular job titles related to Tier 1 Associate jobs in Georgia? For Tier 1 Associate jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Tier 1 Associate jobs in Georgia look for? The top searched job categories for Tier 1 Associate jobs in Georgia are:
What cities in Georgia are hiring for Tier 1 Associate jobs? Cities in Georgia with the most Tier 1 Associate job openings:
Tier 1 Associate jobs near you
Infographic showing various Tier 1 Associate job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, 2% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Tier 1 Support Specialist

IMPACT WORKFORCE SOLUTIONS

Fayetteville, GA • On-site

Full-time

Re-posted 5 days ago

Job description

Tier 1 / 2 Support Specialist - Hybrid
Fayetteville, GA (Hybrid schedule available, minimum 1 day in office based in Griffin, GA)
Full Benefits & Medical
No matter what stage of your career, Impact Workforce Solutions can help you achieve your goals and realize your full potential. At IWS, teamwork is critical to our success, and we place a tremendous value on how we work together in our immediate teams, between our business units, and across our entire company.By delivering customized, strategic human capital solutions to our clients across a multitude of industries, we are recognized as the leader in the industry. With more than 2 decades in the industry, our commitment to improving the quality of life for people shows a genuine passion and caring spirit that helps not only our clients, but also our work-family to be successful.
We are currently looking for a Tier 1 Support Specialist to support the organization by providing technical support and troubleshooting assistance for hardware and software applications used at Impact Workforce Solutions. You will work closely with internal and external users to resolve technology issues and ensure the smooth operation of all software systems. You will assist in setting up internal users with devices and managing all assets.
Key Responsibilities:
  • Provide technical support for all software applications and systems used. These systems include HRIS, ATS, VMS, and SMS platforms and our internal ticketing system, Jira.
  • Respond to and manage support tickets and queries from staff related to software and hardware.
  • Communicating with our 3rd party IT provider for managing laptops and PCs
  • Deliver Tier 1 and Tier 2 support for approximately 50 users
  • Track technology assets and licensing
  • Set up new workstations, including configuring laptops, monitors, and related hardware.
  • Troubleshoot and resolve software and hardware issues, including installation, updates, and performance problems.
  • Maintain and update documentation for software and hardware setup procedures.
  • Occasionally work with external vendors for troubleshooting and software-related issues or updates.
  • Collaborate with team members to optimize software and hardware setups for improved productivity.
Requirements:
  • Administrative experience in HRIS, Time & Labor Management systems, ATS, and/or VMS platforms (i.e. PrismHR, Avionte, UKG, Beeline, etc.)
  • Familiarity with commonly used office software (Microsoft Office or other productivity tools) and hardware (laptops, monitors, docking stations, etc.).
  • Strong knowledge of troubleshooting software issues and hardware setup.
  • Experience setting up and configuring workstations for new employees.
  • Good problem-solving skills and the ability to work independently.
  • Excellent communication skills, both written and verbal.
Preferred Qualifications:
  • Associate's degree in computer science or related field/experience in lieu of degree
  • At least 1 year's experience in IT support
  • You have worked with some of the following at an administrative level: PrismHR, Avionte, Bullhorn, UKG, Workday, Dayforce, Oracle, Beeline, SimplifyVMS, SAP Fieldglass, or anything similar

Thank you for your interest in Impact Workforce Solutions, we are proud to be an Equal Employment Opportunity Employer and participate in the E-Verify eligibility confirmation program.

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