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Tier 1 Associate Jobs (NOW HIRING)

WEBIT Services

Tier 1 Technician

Naperville, IL · On-site

The Tier 1 Technician will set up and configure workstations, and help ensure our clients ... Associate degree or IT certifications (e.g., CompTIA A+, Network+) or Microsoft certified preferred ...

WEBIT Services

Tier 1 Technician

Naperville, IL · On-site

The Tier 1 Technician will set up and configure workstations, and help ensure our clients ... Associate degree or IT certifications (e.g., CompTIA A+, Network+) or Microsoft certified preferred ...

WEBIT Services

Tier 1 Technician

Naperville, IL

The Tier 1 Technician will set up and configure workstations, and help ensure our clients ... Associate degree or IT certifications (e.g., CompTIA A+, Network+) or Microsoft certified preferred ...

Career Search

Support Analyst - Tier 1

Mckinney, TX · Hybrid

Support Analyst Tier 1 Department: Information Technology Reports To: IT Service Desk Manager ... Associate degree in Information Technology or related field preferred. Equivalent technical ...

Mays Plus

Support Analyst - Tier 1

Mckinney, TX · On-site

Support Analyst Tier 1 Department: Information Technology Reports To: IT Service Desk Manager ... Associate degree in Information Technology or related field preferred. Equivalent technical ...

Koniag, Inc.

NOC Technician Tier 1

Washington, DC · On-site

$55K - $75K/yr

The NOC Tier 1 Technician will serve as the first line of defense in monitoring and maintaining ... Associate's degree in Computer Science, Information Technology, or related field * CompTIA A ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

Adecco

General Worker Tier 1

Pierceton, IN

$18.48 - $48.18/hr

General Worker Tier 1 - 1st Shift + 2nd shift| Pierceton, IN Pay: $18.48/hour Schedule: Monday ... In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other ...

Chenega MIOS

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Req ID: 41403 Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

kgs

NOC Technician Tier 1

Washington, DC

The NOC Tier 1 Technician will serve as the first line of defense in monitoring and maintaining ... Associate's degree in Computer Science, Information Technology, or related field * CompTIA A ...

Chenega Corporation

Tier 1 Helpdesk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

kgs

NOC Technician Tier 1

Washington, DC · On-site

The NOC Tier 1 Technician will serve as the first line of defense in monitoring and maintaining ... Associate's degree in Computer Science, Information Technology, or related field * CompTIA A ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

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Tier 1 Associate information

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$27K

$141.2K

$310.5K

How much do tier 1 associate jobs pay per year?

As of Jul 21, 2026, the average yearly pay for tier 1 associate in the United States is $141,209.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $212,500.00 per year, depending on experience, location, and employer.

What is a Tier 1 Associate?

A Tier 1 Associate is typically an entry-level employee who performs basic tasks and provides initial support within a company, often in customer service, technical support, or warehouse operations. They are responsible for resolving straightforward issues, processing orders, or assisting customers with common inquiries. Tier 1 Associates follow established guidelines and escalate more complex problems to higher-tier personnel. This role is an essential starting point for gaining experience and advancing within the organization.

What jobs pay 4000 a week without a degree?

A Tier 1 Associate typically does not earn $4,000 a week without additional experience or specialized skills. High-paying roles that can reach this level without a degree often include sales, real estate, or certain skilled trades like commercial driving or technical trades, which may require certifications or licenses. These jobs often involve commission, bonuses, or overtime to achieve higher weekly earnings.

Is Amazon paying $35 an hour?

Amazon Tier 1 Associate roles typically do not pay $35 an hour; the average starting wage is usually lower, around $15 to $20 per hour, depending on location and shift. Pay rates can vary based on experience, location, and whether the role involves additional responsibilities or overtime. It is advisable to check Amazon's official job postings for the most accurate and current pay information.

What is a Tier 1 associate at Amazon?

A Tier 1 associate at Amazon is an entry-level warehouse employee responsible for tasks such as picking, packing, and shipping customer orders. They typically work in fulfillment centers, using tools like handheld scanners and following safety protocols, often on a shift basis. This role requires physical stamina and attention to detail to ensure efficient order processing.

What are the main challenges Tier 1 Associates face in managing high volumes of customer inquiries, and how are these typically addressed?

Tier 1 Associates often encounter the challenge of handling large volumes of customer inquiries, especially during peak periods or product launches. To address this, teams typically rely on clearly defined workflows, robust knowledge bases, and escalation protocols to ensure efficient resolution of issues. Continuous training and regular team huddles help associates stay updated on new processes and common solutions. Additionally, collaboration with Tier 2 support or specialized departments ensures that more complex cases are quickly directed to the right experts, maintaining service quality and response times.

What jobs pay $700 a day?

Jobs that can pay $700 a day include specialized roles such as freelance consultants, high-level contractors, certain healthcare professionals, and skilled tradespeople like electricians or plumbers with experience. These positions often require specific skills, certifications, or a high level of expertise and may involve freelance or contract work with flexible schedules.

What are the key skills and qualifications needed to thrive as a Tier 1 Associate, and why are they important?

To thrive as a Tier 1 Associate, you typically need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and office productivity tools is often required. Attention to detail, problem-solving ability, and a positive attitude help individuals excel in assisting customers and managing daily tasks. These skills ensure efficient customer support, accurate information handling, and a positive experience for both clients and the team.
More about Tier 1 Associate jobs
What cities are hiring for Tier 1 Associate jobs? Cities with the most Tier 1 Associate job openings:
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Tier 1 Associate jobs near you
Infographic showing various Tier 1 Associate job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, and 8% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $141,209 per year, or $67.9 per hour.
Tier 1 Technician

Tier 1 Technician

WEBIT Services

Naperville, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Company Overview
WEBIT Services, an employee-owned Managed Services Provider (MSP) based in Naperville, is looking for a dedicated and skilled Tier 1 Technician to join our growing team. As a member of our employee-owner community, you'll play a critical role in delivering exceptional on-site and remote technical support to our clients. The Tier 1 Technician will set up and configure workstations, and help ensure our clients experience seamless and reliable IT services, all while upholding our commitment to outstanding customer satisfaction.
Position Overview
The Tier 1 Service Technician is the foundation of service delivery at WEBIT Services. This is a hands-on provisioning-focused role. You will spend most of your time building and deploying workstations, creating and securing user accounts. and handling first line support requests for our clients.
Most of this work is scheduled, repeatable and documented. Success in the role comes from consistency and attention to detail more than raw troubleshooting speed. A workstation built cleanly, an account created correctly, and a ticket documented clearly all prevent problems downstream for the client and the rest of the team. This position is perfect for individuals with a solid foundational knowledge of IT systems who are eager to expand their skills in a dynamic, client-focused environment.
What You Will Spend Your Time On
  • Workstation builds (about 60%): Imaging, configuring, securing, documenting, and deploying new replacement workstations to WEBIT and client standards.
  • User Account Creation (about 20%): Provisioning new user accounts, assigning licensing and access, and enrolling accounts in security controls.
  • General Tier 1 Support (about 20%): Password resets, software installs, printer and peripheral setup, and basic troubleshooting.

Key Responsibilities
Workstation Builds and Deployment
  • Review build requests, confirm hardware and target user, and follow the client's documented standard build.
  • Perform hardware intake, asset tagging, and imaging, including firmware updates and full patching.
  • Install the standard software stack and any client line of business applications.
  • Apply the full WEBIT security baseline: directory join, RMM agent, endpoint protection, application control, and disk encryption.
  • Name and configure devices to the client conversation, run the QZ checklist and document everything in IT Glue.
  • Deploy the machine, confirm the user can sign in and work, and brief the user at handoff.

User Account Creation and Access
  • Verify the account and access requests come from an authorized request before acting and stay alert to social engineering.
  • Create accounts in Microsoft 365and Entra ID following the clients naming and licensing standards.
  • Assign group membership and access on a least-privilege basis and enroll CCOUNTS IN MFA and Conditional Access.
  • Deliver credentials securely and document the new account per the client's standard.

General Support
  • Handle password and account unlock after verifying identity.
  • Install approved software, set up printers and peripherals, and configure email and mobile access within secured methods.
  • Resolve basic first-line issues and escalate promptly when a task is outside of scope of affects more than 1 user.

Process and Documentation
  • Manage ticket statues accurately in Autotask and keep clients informed of progress.
  • Log all time accurately and write ticket notes another technician could follow without asking.
  • Keep asset, configuration, and account records current.

Requirements
Experience/Education:
  • High school diploma or equivalent; Associate degree or IT certifications (e.g., CompTIA A+, Network+) or Microsoft certified preferred.
  • 1-2 years of experience in a technical support role, ideally within an MSP or similar IT services company.
  • Technical Skills:
    • Basic working knowledge of Windows 10 and 11 operating systems, Microsoft 365, and networking fundamentals.
    • Familiarity with user administration in Active Directory or Extra ID.
    • Strong documentation habits, and clear written and verbal communication.
  • Communication Skills: Ability to communicate technical information clearly and effectively to non-technical clients.
  • Comfortable imaging, configuring and deploying workstations.
  • Valid driver's license and reliable transportation for travel to client sites.
  • Experience in Autotask, IT Glu, an RMM platform or Windows Autopilot, Preferred.
  • Preferred exposure to endpoint security tooling such as endpoint detection and application control.

Working Conditions
  • Willingness to travel to client locations for on-site support.
  • Ability to lift and move hardware, including PCs, servers, and other IT equipment, up to 50 lbs.
  • Flexible hours may be required for scheduled maintenance, client emergencies, or project deadlines.

Benefits
Benefits:
  • Company-paid Day-1 Health Insurance for employee
  • Company-paid AD&D Insurance
  • Company-paid LTD & STD Insurance
  • Unlimited PTO after 90 days of service
  • Employee Assistance Program
  • Dental Insurance
  • Vision Insurance
  • 401k
  • Life Insurance

Additional Information:
  • Position Type: Full time, salaried
  • Salary Range: $40,000-$55,000/yr.
  • Employee Ownership Eligible after 1 year of service

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