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Tier 1 Associate Jobs (NOW HIRING)

ARA

Tier 1 Cloud Support

San Antonio, TX · On-site

If you are looking for a career as a Tier 1 Cloud Support agent and you are interested in designing ... Applied Research Associates, Inc. (aka ARA) is an employee-owned international research and ...

VG Systems

Tier 1 Business Development Associate

Quantico, VA · On-site

$48K - $65K/yr

VG Systems, LLC is seeking an entry-level Tier 1 Business Development (BD) Analyst to support early-stage opportunity review and capture activities. This role focuses on Go/No-Go Gate 1 analysis and ...

VG Systems

Tier 1 Business Development Associate

Quantico, VA · On-site

$48K - $65K/yr

VG Systems, LLC is seeking an entry-level Tier 1 Business Development (BD) Analyst to support early-stage opportunity review and capture activities. This role focuses on Go/No-Go Gate 1 analysis and ...

BreakPoint Labs

CrowdStrike Analyst (Tier 1)

Charleston, SC · On-site

$68K - $73K/yr

CrowdStrike Analyst (Tier 1) - Charleston, SC Clearance Required: DoD Secret Certification Required ... Associate degree in a related field. What We Offer * Opportunity to support a mission‐critical ...

SOFIE Co.

Tier 1 IT Onsite Support Technician

Totowa, NJ · On-site

$21.75 - $30/hr

Tier 1 IT Onsite Support Technician SOFIE Manufacturing Facility - Totowa, NJ Position Overview The ... High school diploma or equivalent required; associate degree or technical certification in IT ...

SOFIE

Tier 1 IT Onsite Support Technician

Totowa, NJ · On-site

$21.75 - $30/hr

Tier 1 IT Onsite Support Technician SOFIE Manufacturing Facility - Totowa, NJ Position Overview The ... Qualifications High school diploma or equivalent required; associate degree or technical ...

State of Maryland

Tier 1 Helpdesk Support

Baltimore, MD · On-site

$75K - $117K/yr

This position delivers Tier 1 IT support services by troubleshooting user issues, resolving ... Associate's degree from an accredited college or university in Accounting, Finance, Business ...

Bowhead

Tier 1 Helpdesk Technician

Oklahoma City, OK · On-site

$17.25 - $23.25/hr

Overview Tier 1 Helpdesk Technician (EITAAS-2026-25364): Bowhead Logistics Management LLC, a UIC ... High school diploma or equivalent required, plus 2+ years of technical experience (an Associate ...

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$27K

$141.2K

$310.5K

How much do tier 1 associate jobs pay per year?

As of Jun 5, 2026, the average yearly pay for tier 1 associate in the United States is $141,209.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $212,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 1 Associate, and why are they important?

To thrive as a Tier 1 Associate, you typically need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and office productivity tools is often required. Attention to detail, problem-solving ability, and a positive attitude help individuals excel in assisting customers and managing daily tasks. These skills ensure efficient customer support, accurate information handling, and a positive experience for both clients and the team.

What are the main challenges Tier 1 Associates face in managing high volumes of customer inquiries, and how are these typically addressed?

Tier 1 Associates often encounter the challenge of handling large volumes of customer inquiries, especially during peak periods or product launches. To address this, teams typically rely on clearly defined workflows, robust knowledge bases, and escalation protocols to ensure efficient resolution of issues. Continuous training and regular team huddles help associates stay updated on new processes and common solutions. Additionally, collaboration with Tier 2 support or specialized departments ensures that more complex cases are quickly directed to the right experts, maintaining service quality and response times.

What is a Tier 1 Associate?

A Tier 1 Associate is typically an entry-level employee who performs basic tasks and provides initial support within a company, often in customer service, technical support, or warehouse operations. They are responsible for resolving straightforward issues, processing orders, or assisting customers with common inquiries. Tier 1 Associates follow established guidelines and escalate more complex problems to higher-tier personnel. This role is an essential starting point for gaining experience and advancing within the organization.
More about Tier 1 Associate jobs
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Tier 1 Associate jobs near you
Infographic showing various Tier 1 Associate job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 96% Full Time, 1% Part Time, and 1% Temporary. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $141,209 per year, or $67.9 per hour.
Position: Entry-Level Drone Operations Associate (Tier 1) No Experience Required

Position: Entry-Level Drone Operations Associate (Tier 1) No Experience Required

Hire Aviation Staffing Solutions LLC

Hiram, GA • On-site

Full-time

Posted 2 days ago

Job description

Entry-Level Drone Operations Associate (Tier 1) — No Experience Required

As a Tier 1 Associate, you'll support day-to-day drone delivery operations at the site ("nest"). This is an entry-level position with paid training. You'll interact with customers and merchant partners, prepare orders, and stage packages for drone pickup while maintaining a clean, safe work area.

What You'll Do:

  • Engage with customers and merchant partners in a friendly, helpful manner.
  • Receive orders in the system and pick items from shelves.
  • Weigh and validate orders; package items for delivery.
  • Request aircraft when the package is ready for dispatch.
  • Carry packages from the packing area to the drone pickup location.
  • Load the aircraft with the prepared package.
  • Keep the nest/work area clean, organized, and safe.
  • Escalate any onsite or loading issues to the Team Lead.
  • Perform daily inventory checks and audits.
  • Support additional operational tasks as needed.

What You Bring (Entry-Level):

  • No prior experience required — comprehensive training is provided.
  • Strong customer focus and clear communication skills.
  • Reliable, punctual, and comfortable working in a small team or independently.
  • Flexible availability (may include evenings, weekends, and holidays).
  • Able to stand for extended periods and work outdoors in varying weather conditions.
  • Must pass a criminal background check and drug test.
  • Valid driver's license.
  • Live within approximately 30 miles of the worksite.

Duties, responsibilities and activities may change at any time with or without notice. Hire Aviation is an Equal Opportunity Employer and Recruiting Agency. It is our policy, from recruitment through employment, to provide equal opportunity at all times without regard to age, race, creed, color, national origin, gender, disability, marital status, or sexual orientation.

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