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Tier 1 Associate Jobs (NOW HIRING)

Olsten

Tier 1 Helpdesk Associate

Florence, SC · On-site

$18/hr

Tier 1 Helpdesk Associate Pay: $18.00/hour (based on experience) Schedule: Monday-Friday, 8:00 AM - 5:00 PM Are you looking to grow your IT career? Olsten Staffing is seeking a Tier 1 Helpdesk ...

New

Olsten

Tier 1 Helpdesk Associate

Florence, SC · On-site

$18/hr

Tier 1 Helpdesk Associate Pay: $18.00/hour (based on experience) Schedule: Monday-Friday, 8:00 AM - 5:00 PM Are you looking to grow your IT career? Olsten Staffing is seeking a Tier 1 Helpdesk ...

Olsten

Tier 1 Helpdesk Associate

Florence, SC

$18/hr

Tier 1 Helpdesk Associate Pay: $18.00/hour (based on experience) Schedule: Monday-Friday, 8:00 AM - 5:00 PM Are you looking to grow your IT career? Olsten Staffing is seeking a Tier 1 Helpdesk ...

New

WEBIT Services

Tier 1 Technician

Naperville, IL · On-site

The Tier 1 Technician will set up and configure workstations, and help ensure our clients ... Associate degree or IT certifications (e.g., CompTIA A+, Network+) or Microsoft certified preferred ...

WEBIT Services

Tier 1 Technician

Naperville, IL · On-site

The Tier 1 Technician will set up and configure workstations, and help ensure our clients ... Associate degree or IT certifications (e.g., CompTIA A+, Network+) or Microsoft certified preferred ...

WEBIT Services

Tier 1 Technician

Naperville, IL · On-site

The Tier 1 Technician will set up and configure workstations, and help ensure our clients ... Associate degree or IT certifications (e.g., CompTIA A+, Network+) or Microsoft certified preferred ...

Allied Staffing

Be Seen First

Tier 1 Customer Service

Atlanta, GA · On-site

$20/hr

The Tier 1 Customer Service representative plays a vital role in delivering prompt and accurate ... Associate degree in Business or related field * Proficiency with CRM software and helpdesk ...

Koniag, Inc.

NOC Technician Tier 1

Washington, DC · On-site

$55K - $75K/yr

The NOC Tier 1 Technician will serve as the first line of defense in monitoring and maintaining ... Associate's degree in Computer Science, Information Technology, or related field * CompTIA A ...

kgs

NOC Technician Tier 1

Washington, DC · On-site

The NOC Tier 1 Technician will serve as the first line of defense in monitoring and maintaining ... Associate's degree in Computer Science, Information Technology, or related field * CompTIA A ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree * Can be substituted with 2+ years of relevant experience. * 3+ years of ...

Chenega MIOS

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Req ID: 41639 Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills ... Associate's degree * Can be substituted with 2+ years of relevant experience. * 3+ years of ...

Chenega MIOS

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Req ID: 41403 Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree * Can be substituted with 2+ years of relevant experience. * 3+ years of ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree * Can be substituted with 2+ years of relevant experience. * 3+ years of ...

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All JobsTier 1 Associate Jobs

Tier 1 Associate information

See salary details

$27K

$141.2K

$310.5K

How much do tier 1 associate jobs pay per year?

As of Aug 10, 2026, the average yearly pay for tier 1 associate in the United States is $141,209.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $212,500.00 per year, depending on experience, location, and employer.

What is a Tier 1 associate?

A Tier 1 Associate is typically an entry-level employee who performs basic tasks and provides initial support within a company, often in customer service, technical support, or warehouse operations. They are responsible for resolving straightforward issues, processing orders, or assisting customers with common inquiries. Tier 1 Associates follow established guidelines and escalate more complex problems to higher-tier personnel. This role is an essential starting point for gaining experience and advancing within the organization.

What are the main challenges Tier 1 associates face in managing high volumes of customer inquiries, and how are these typically addressed?

Tier 1 Associates often encounter the challenge of handling large volumes of customer inquiries, especially during peak periods or product launches. To address this, teams typically rely on clearly defined workflows, robust knowledge bases, and escalation protocols to ensure efficient resolution of issues. Continuous training and regular team huddles help associates stay updated on new processes and common solutions. Additionally, collaboration with Tier 2 support or specialized departments ensures that more complex cases are quickly directed to the right experts, maintaining service quality and response times.

What are the key skills and qualifications needed to thrive as a Tier 1 associate?

To thrive as a Tier 1 Associate, you typically need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and office productivity tools is often required. Attention to detail, problem-solving ability, and a positive attitude help individuals excel in assisting customers and managing daily tasks. These skills ensure efficient customer support, accurate information handling, and a positive experience for both clients and the team.
More about Tier 1 Associate jobs
What cities are hiring for Tier 1 Associate jobs? Cities with the most Tier 1 Associate job openings:
What states have the most Tier 1 Associate jobs? States with the most job openings for Tier 1 Associate jobs include:
What job categories do people searching Tier 1 Associate jobs look for? The top searched job categories for Tier 1 Associate jobs are:
Tier 1 Associate jobs near you
Infographic showing various Tier 1 Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $141,209 per year, or $67.9 per hour.

Tier 1 Helpdesk Associate

Olsten

Florence, SC • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Olsten Staffing Is Hiring!
Tier 1 Helpdesk Associate
Pay: $18.00/hour (based on experience)
Schedule: Monday-Friday, 8:00 AM - 5:00 PM
Are you looking to grow your IT career? Olsten Staffing is seeking a Tier 1 Helpdesk Associate to join a professional and fast-paced team! If you have IT experience or education in a related field and enjoy helping others solve technical issues, we want to hear from you.
Responsibilities: ✅ Answer incoming customer calls and provide technical support
✅ Create and update support tickets accurately
✅ Perform basic hardware and software troubleshooting
✅ Deliver exceptional customer service
✅ Escalate issues when necessary
✅ Maintain detailed records and documentation
✅ Collaborate with team members to resolve customer concerns
Qualifications: ✔️ Some IT experience or education in a related field required
✔️ Strong customer service and communication skills
✔️ Excellent problem-solving and critical thinking abilities
✔️ Attention to detail and strong organizational skills
✔️ Ability to multitask in a fast-paced environment
✔️ Reliable and professional work ethic
✨ What We Offer: Competitive pay based on experience
Full-time, daytime schedule
Opportunity for career growth and development
Supportive team environment
Apply today with Olsten Staffing! We're looking for motivated candidates ready to put their technical skills to work and make a difference.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit www.olsten.com/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records.
Olsten Staffing has been matching great candidates with great opportunities for over 60 years! We have opportunities in a wide range of industries and businesses for employees of all skill levels.
We offer temporary, temp-to-hire, and permanent positions. Olsten also offers a full benefits package to every employee including 401-k and long term/short term disability, medical, dental, vision and more!
Pay Details: $18.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.olsten.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.