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Tier 1 Customer Service Jobs (NOW HIRING)

Leidos

Tier 1 Customer Service Representative

$17.86/hr

The Tier 1 Customer Service Representative (CSR ) will be experienced representative responsible for answering Tier 1 customer inquiries. CSR will: * Provide Tier 1 service desk support for insurance ...

Eaton

Customer Service Representative - Tier 1

Syracuse, NY · On-site

$47K - $69K/yr

Eaton's ES GEIS CHD division is currently seeking a Customer Service Representative - Tier 1. This role is onsite at either our Syracuse, NY or Highland, IL facilities. Relocation is not provided for ...

Retention Express

Customer Retention Specialist (Tier 1)

$14.50 - $20/hr

About the role As a Tier 1 Customer Retention Specialist specializing in customer Retention in a ... Proven experience in customer service, with a strong track record of handling daily high-volume ...

Clearbridge

Tier 1 Technician (In-Office)

Kent, WA

Tier 1 Technician (based in Kent, WA) About Clearbridge At Clearbridge, we solve business problems ... Our team of 15+ service professionals becomes an extension of our customers' operations ...

Clearbridge

Tier 1 Technician (In-Office)

Kent, WA · On-site

Tier 1 Technician (based in Kent, WA) About Clearbridge At Clearbridge, we solve business problems ... Our team of 15+ service professionals becomes an extension of our customers' operations ...

WEBIT Services

Tier 1 Technician

Naperville, IL · On-site

The Tier 1 Technician will set up and configure workstations, and help ensure our clients experience seamless and reliable IT services, all while upholding our commitment to outstanding customer ...

LinTech Global

FSMS Tier 1 Lead

Chesapeake, VA

The FSMS Tier 1 Lead is responsible for managing day-to-day customer support activities ... Experience managing incident management, service requests, and customer support operations.

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Tier 1 Customer Service information

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How much do tier 1 customer service jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for tier 1 customer service in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What is the difference between Tier 1 Customer Service vs Customer Support Specialist?

AspectTier 1 Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; may require technical knowledge
Work EnvironmentCall centers, retail, online chatCall centers, technical support, online platforms
Employer & IndustryRetail, telecom, service providersTech companies, software firms, telecom
Search & Comparison IntentBasic customer inquiries, issue resolutionTechnical issues, product troubleshooting

While both roles involve assisting customers, Tier 1 Customer Service primarily handles general inquiries and basic support, whereas Customer Support Specialists often address more technical or complex issues requiring specific product knowledge.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as customer success managers or technical support managers, with salaries reaching six figures in some industries. Advanced skills, certifications, and experience in industries like technology or finance can lead to higher compensation in customer service careers.

What jobs pay 4000 a week without a degree?

A Tier 1 Customer Service role typically does not pay $4,000 a week without advanced skills or experience. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain skilled trades like commercial driving or technical support, which may require certifications or specialized training. Most roles offering such high weekly pay usually demand significant experience, performance-based incentives, or specific technical skills.

What are some common challenges faced by Tier 1 Customer Service representatives, and how can they be overcome?

Tier 1 Customer Service representatives often encounter challenges such as handling high call volumes, managing irate or frustrated customers, and quickly resolving a wide variety of inquiries. Success in this role requires strong communication skills, patience, and the ability to stay calm under pressure. Representatives can overcome these challenges by becoming familiar with company products and procedures, utilizing knowledge bases and support tools efficiently, and seeking guidance from supervisors or more experienced colleagues when needed. Continuous training and feedback also help Tier 1 representatives improve their problem-solving abilities and customer interactions.

What is tier 1 customer service?

Tier 1 customer service refers to the initial level of support provided to customers, typically handling basic inquiries, troubleshooting, and account issues. Representatives in this role often use customer relationship management (CRM) tools and require good communication skills to resolve common problems efficiently.

What are the key skills and qualifications needed to thrive as a Tier 1 Customer Service Representative, and why are they important?

To thrive as a Tier 1 Customer Service Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer literacy is typically required. Patience, active listening, and a positive attitude help set top performers apart in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective support within fast-paced environments.

What are Tier 1 Customer Service representatives?

Tier 1 Customer Service representatives are frontline support staff who handle basic customer inquiries, troubleshoot simple issues, and provide general assistance. They are often the first point of contact for customers seeking help, whether by phone, email, or chat. Their responsibilities typically include answering frequently asked questions, processing orders, and escalating more complex problems to higher-level support (Tier 2 or Tier 3) when necessary. Tier 1 agents play a crucial role in ensuring customer satisfaction and resolving issues quickly and efficiently.
More about Tier 1 Customer Service jobs
What cities are hiring for Tier 1 Customer Service jobs? Cities with the most Tier 1 Customer Service job openings:
What states have the most Tier 1 Customer Service jobs? States with the most job openings for Tier 1 Customer Service jobs include:
What job categories do people searching Tier 1 Customer Service jobs look for? The top searched job categories for Tier 1 Customer Service jobs are:
Tier 1 Customer Service jobs near you
Infographic showing various Tier 1 Customer Service job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, and 8% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $40,910 per year, or $19.7 per hour.

Tier 1 Customer Service Representative

Leidos

Remote

$17.86/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 24 days ago

Leidos rating

8.3

Company rating: 8.3 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

75th of 481 rated business services

Job description

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
The Digital Modernization Sector has an opening for a Tier 1 Customer Service Representative.
NOTE:
The hourly rate for this position is $17.86/hr.
Position requires shift flexibility to support 8am - 8pm on Monday through Friday (a 8x5 day operation) with expanded weekend operations in September and October.
The Tier 1 Customer Service Representative (CSR) will be experienced representative responsible for answering Tier 1 customer inquiries. CSR will:
  • Provide Tier 1 service desk support for insurance issuers, Agents and Web brokers, CMS/CCIIO application users, Health Insurance Exchanges and state agencies based on Inquiries are received via phone, 1-855-CMS-1515 (1-855-267-1515), or email, CMS_FEPS@cms.hhs.gov.
  • Provide account access support, such as password resets and unlocking accounts for various marketplace applications including COTS products such as TIBCO MFT Log user inquiries in Service Now and assign to the right groups internally before assigning to Tier 2 support.
  • Triage inquiries by marketplace functions and assign to the right marketplace systems/CCIIO business groups as applicable - skills and knowledge provided by training via our training instructors.
  • Provide general policy information supplied by the business owners and Tier 2 systems Provide process guidance to the requesters seeking help/guidance based on information provided by CMS/CCIIO business owners and Tier 2 support teams.
  • Respond effectively and accurately to or properly route IT inquiries and escalations for The Centers for Medicaid and Medicare Services Marketplace Service Desk.
  • Provide the customer with accurate and complete responses; provide ticket status information, while meeting and exceeding service expectations.
  • Utilize a Knowledge Base to locate scripted answers and to thoroughly document information into the database.
  • Escalate requests to appropriate IT departments throughout the CMS Marketplace Service Desk organization to prevent work stoppage due to technology challenges.
  • Provides guidance to customer on next steps as well as summarizes the contact including the responses and the referrals.
  • Provide account access support, such as password resets and unlocking accounts for various marketplace applications including COTS products.
  • Log user inquiries in Service Now and assign to the right groups internally before assigning to Tier 2 support. Support triage inquiries by marketplace functions and assign to the right marketplace systems/CCIIO business groups as applicable - skills and knowledge provided by training via our training instructors.

Required Qualifications:
  • GED or higher.
  • At least 1 year of customer service experience using multiple systems to identify solutions for the customer and the ability to manage multiple systems, tabs and issues at one time.
  • Experience with follow up and closure for customer.
  • Experience with thorough documentation of contact.
  • Proven excellent customer service skills.
  • Excellent verbal and written communications.
  • Must have strong focus, dedication to research and resolve issues.
  • Excellent knowledge of computers and Microsoft systems, 40 wpm typing.
  • Receptive to training for business acumen adoption, service desk operational processes, and information dissemination that aligns with a Tier 1 service desk function.
  • Strong communication skills and multi-tasking skills.
  • Strong verbal customer service skills.
  • Must be available to work nights, holidays and weekends.
  • All candidates supporting the CMS programs must have lived in the United. States at least three (3) out of the last five (5) years prior to be considered.
  • Must be able to obtain and maintain a public trust clearance.

Desired Skills:
  • CxOne and ServiceNow knowledge a plus.
  • High volume IT Support experience.

The Mission
The Digital Modernization Sector is focused on delivering performance-based IT services and repeatable solutions to include applying cloud-factory and aaS (as a Service) capabilities and integrating commercial products to provide a comprehensive digital engineering approach to IT transformation. Our team is solving the world's toughest security challenges for customers with "can't fail" missions. To explore and learn more, click here!
Come join our rapidly growing team and enjoy these benefits:
  • Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks a year.
  • Eleven (11) paid holidays per year.
  • Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans.
  • Ongoing training to support your success.
  • Tuition reimbursement based on Leidos policy.
  • Discounted Leidos stock purchase and other Employee Discounts.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:
July 29, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $35,100.00 - $63,450.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

Social media

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