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Tier 1 Customer Service Jobs (NOW HIRING)

AvaSure

Tier 1 Customer Care Agent

Belmont, MI · On-site

$22 - $25/hr

The Customer Care Tier 1 Agent will be essential to our 24-7 support of our customers by providing first level tech support to current AvaSure customers in utilizing the system. This role will seek ...

New

AvaSure

Tier 1 Customer Care Agent

Belmont, MI · On-site

$22 - $25/hr

The Customer Care Tier 1 Agent will be essential to our 24-7 support of our customers by providing first level tech support to current AvaSure customers in utilizing the system. This role will seek ...

New

Kenect

Tier 1 Customer Support Specialist

Pleasant Grove, AL

$16.75 - $22.50/hr

... 000+ dealerships and service businesses across North America. We help companies streamline ... About the Role As a Tier I Customer Support Specialist, you will be the first point of contact for ...

Retention Express

Customer Retention Specialist (Tier 1)

$14.50 - $20/hr

About the role As a Tier 1 Customer Retention Specialist specializing in customer Retention in a ... Proven experience in customer service, with a strong track record of handling daily high-volume ...

Eaton

Customer Service Representative - Tier 2

Highland, IL · On-site

$56K - $83K/yr

Process RMA's and QN's within the published SLA and assist Tier 1's with any questions they may ... customer service and recommendation of My.Eaton.com utilization and Order Center. Identify and act ...

ADMAR SUPPLY CO INC

Technician Tier 1

Cicero, NY

$24 - $32/hr

... customer equipment. Essential Functions : * Inspect and tag returned rental equipment noting any ... Using information on repair tag, and with input from Service Writer and Service Manager ...

ASM Research

Bilingual Tier 1 Service Desk Representative

$15.75 - $20/hr

As a Tier 1 SDR, you will assist customers by answering questions, assisting them with filing a ... As a Tier 1 Service Desk Representative, you will have the opportunity to showcase your exceptional ...

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Tier 1 Customer Service information

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How much do tier 1 customer service jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for tier 1 customer service in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What is the difference between Tier 1 Customer Service vs Customer Support Specialist?

AspectTier 1 Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; may require technical knowledge
Work EnvironmentCall centers, retail, online chatCall centers, technical support, online platforms
Employer & IndustryRetail, telecom, service providersTech companies, software firms, telecom
Search & Comparison IntentBasic customer inquiries, issue resolutionTechnical issues, product troubleshooting

While both roles involve assisting customers, Tier 1 Customer Service primarily handles general inquiries and basic support, whereas Customer Support Specialists often address more technical or complex issues requiring specific product knowledge.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as customer success managers or technical support managers, with salaries reaching six figures in some industries. Advanced skills, certifications, and experience can lead to higher compensation in these positions.

What job makes $10,000 a month without a degree?

A Tier 1 Customer Service representative typically does not earn $10,000 a month without additional experience or specialized skills. High earnings in customer service roles are uncommon without advancement, certifications, or working in high-demand industries such as tech or finance, where some roles or commissions can reach that level. Most positions at this level offer lower base salaries, but career growth or commission-based incentives can increase earnings over time.

What are some common challenges faced by Tier 1 Customer Service representatives, and how can they be overcome?

Tier 1 Customer Service representatives often encounter challenges such as handling high call volumes, managing irate or frustrated customers, and quickly resolving a wide variety of inquiries. Success in this role requires strong communication skills, patience, and the ability to stay calm under pressure. Representatives can overcome these challenges by becoming familiar with company products and procedures, utilizing knowledge bases and support tools efficiently, and seeking guidance from supervisors or more experienced colleagues when needed. Continuous training and feedback also help Tier 1 representatives improve their problem-solving abilities and customer interactions.

What is tier 1 customer service?

Tier 1 customer service refers to the initial level of support provided to customers, typically handling basic inquiries, troubleshooting, and account issues. Representatives in this role often use standard scripts and tools to resolve common problems quickly and efficiently.

What are the key skills and qualifications needed to thrive as a Tier 1 Customer Service Representative, and why are they important?

To thrive as a Tier 1 Customer Service Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer literacy is typically required. Patience, active listening, and a positive attitude help set top performers apart in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective support within fast-paced environments.

What are Tier 1 Customer Service representatives?

Tier 1 Customer Service representatives are frontline support staff who handle basic customer inquiries, troubleshoot simple issues, and provide general assistance. They are often the first point of contact for customers seeking help, whether by phone, email, or chat. Their responsibilities typically include answering frequently asked questions, processing orders, and escalating more complex problems to higher-level support (Tier 2 or Tier 3) when necessary. Tier 1 agents play a crucial role in ensuring customer satisfaction and resolving issues quickly and efficiently.

What is tier 1 in call center?

A Tier 1 customer service role in a call center involves handling initial customer inquiries, providing basic support, and resolving common issues. Representatives in this tier typically use scripted responses and troubleshooting tools, and they escalate complex problems to higher support levels when necessary.
More about Tier 1 Customer Service jobs
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What states have the most Tier 1 Customer Service jobs? States with the most job openings for Tier 1 Customer Service jobs include:
What job categories do people searching Tier 1 Customer Service jobs look for? The top searched job categories for Tier 1 Customer Service jobs are:
Tier 1 Customer Service jobs near you
Tier 1 Customer Service Analyst

Tier 1 Customer Service Analyst

EXECUTIVE 1 HOLDING COMPANY

Mclean, VA

$17.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Transparency matters! While we’re not actively hiring for a Tier 1 Customer Service Analyst at this moment, we’re always excited to connect with talented IT Specialists. If you’re interested in being part of our journey, we’d love to hear from you! Please do apply and we’ll reach out to you in the near future when this position becomes available.

Responsibilities: 

The Tier 1 Customer Service Analyst will:

  • Provide first-tier customer-facing support for tickets received via multiple contact channels including telephone, web, in-person, walk-up, and email
  • Accurately document and report all incidents and service requests received
  • Resolve incidents and service requests on the first contact where possible, escalate to Tier 2 when advanced troubleshooting is required
  • Provide desk-side visits to end users if remote assistance is not possible or effective
  • Track the total-life cycle of all tickets and tasks related to employee/contractor on-boarding, off-boarding, and organizational changes
  • Follow up with task owners to ensure tasks are completed prior to a new employee's start date
  • Issue and set up new/loaner IT equipment for end users, ship to remote sites as needed
  • Image and re-image new and repurposed PCs
  • Perform light technical writing and data entry, and assist with documentation management and updates to support internal processes and knowledge base articles
  • Work on-site daily with the government customer and HumanTouch leadership
  • Work an 8-hour shift between the hours of 6 AM and 7 PM, Monday through Friday

Work Experience Requirements

Tier 1 Customer Service Analysts should possess excellent customer service skills, problem-solving skills, and a broad understanding of the relationships between hardware and software applications. Must have the ability to support and troubleshoot end-user IT equipment such as laptops and docking stations, conference room equipment, network and personal printers, wireless devices, computer monitors, mobile devices, and assorted peripheral devices.

Other Requirements

  • High School Diploma or GED
  • Strong verbal and written communication skills
  • Authorized to work in the United States
  • Ability to pass a Moderate Background Investigation
  • Ability to pass a SAMHSA Drug Screening test

Additional Education, Certifications, or Experience Required

  • Prior experience supporting an IT Help Desk as a Tier I Analyst or similar role

Benefits: 

  • Medical, Dental and Vision Coverage 
  • 401(k) Matching 
  • PTO

Apply