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Tier 1 Customer Service Jobs (NOW HIRING)

Kenect

Tier 1 Customer Support Specialist

Pleasant Grove, AL

$16.75 - $22.50/hr

... 000+ dealerships and service businesses across North America. We help companies streamline ... About the Role As a Tier I Customer Support Specialist, you will be the first point of contact for ...

GLOTECH, Inc.

Tier 1 Service Desk Technician

Orlando, FL · On-site

The TIER 1 Service Desk technician is responsible for receiving and documenting initial incident ... Provide exceptional and professional customer service to our internal customers * Log all contacts ...

Funnel Leasing

Customer Support Specialist Tier 1

Tampa, FL · On-site

$41K - $52K/yr

S. SaaS company that centers our services on the renter experience. We develop amazing software ... The Customer Support Associate Tier 1's essential roles and responsibilities include, but are not ...

Funnel Leasing

Customer Support Specialist Tier 1

Tampa, FL · On-site

$41K - $52K/yr

S. SaaS company that centers our services on the renter experience. We develop amazing software ... The Customer Support Associate Tier 1's essential roles and responsibilities include, but are not ...

Vantage

Customer Support Representative - Tier 1

New Hope, PA · On-site

$16.75 - $21.25/hr

We're looking for a Customer Service Representative - Tier 1 who will serve as the first point of contact for our customers, ensuring a smooth, professional experience every time. You'll be the voice ...

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How much do tier 1 customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for tier 1 customer service in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What is the difference between Tier 1 Customer Service vs Customer Support Specialist?

AspectTier 1 Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; may require technical knowledge
Work EnvironmentCall centers, retail, online chatCall centers, technical support, online platforms
Employer & IndustryRetail, telecom, service providersTech companies, software firms, telecom
Search & Comparison IntentBasic customer inquiries, issue resolutionTechnical issues, product troubleshooting

While both roles involve assisting customers, Tier 1 Customer Service primarily handles general inquiries and basic support, whereas Customer Support Specialists often address more technical or complex issues requiring specific product knowledge.

What are some common challenges faced by Tier 1 Customer Service representatives, and how can they be overcome?

Tier 1 Customer Service representatives often encounter challenges such as handling high call volumes, managing irate or frustrated customers, and quickly resolving a wide variety of inquiries. Success in this role requires strong communication skills, patience, and the ability to stay calm under pressure. Representatives can overcome these challenges by becoming familiar with company products and procedures, utilizing knowledge bases and support tools efficiently, and seeking guidance from supervisors or more experienced colleagues when needed. Continuous training and feedback also help Tier 1 representatives improve their problem-solving abilities and customer interactions.

What is tier 1 customer service?

Tier 1 customer service refers to the initial level of support provided to customers, typically handling basic inquiries, troubleshooting, and account issues. Representatives in this role often use standard scripts and tools to resolve common problems quickly and efficiently.

What are the key skills and qualifications needed to thrive as a Tier 1 Customer Service Representative, and why are they important?

To thrive as a Tier 1 Customer Service Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer literacy is typically required. Patience, active listening, and a positive attitude help set top performers apart in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective support within fast-paced environments.

What are Tier 1 Customer Service representatives?

Tier 1 Customer Service representatives are frontline support staff who handle basic customer inquiries, troubleshoot simple issues, and provide general assistance. They are often the first point of contact for customers seeking help, whether by phone, email, or chat. Their responsibilities typically include answering frequently asked questions, processing orders, and escalating more complex problems to higher-level support (Tier 2 or Tier 3) when necessary. Tier 1 agents play a crucial role in ensuring customer satisfaction and resolving issues quickly and efficiently.
More about Tier 1 Customer Service jobs
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What states have the most Tier 1 Customer Service jobs? States with the most job openings for Tier 1 Customer Service jobs include:
What job categories do people searching Tier 1 Customer Service jobs look for? The top searched job categories for Tier 1 Customer Service jobs are:
Tier 1 Customer Service jobs near you
Tier 1 Customer Service Analyst

Tier 1 Customer Service Analyst

EXECUTIVE 1 HOLDING COMPANY

Mclean, VA

$17.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Transparency matters! While we’re not actively hiring for a Tier 1 Customer Service Analyst at this moment, we’re always excited to connect with talented IT Specialists. If you’re interested in being part of our journey, we’d love to hear from you! Please do apply and we’ll reach out to you in the near future when this position becomes available.

Responsibilities: 

The Tier 1 Customer Service Analyst will:

  • Provide first-tier customer-facing support for tickets received via multiple contact channels including telephone, web, in-person, walk-up, and email
  • Accurately document and report all incidents and service requests received
  • Resolve incidents and service requests on the first contact where possible, escalate to Tier 2 when advanced troubleshooting is required
  • Provide desk-side visits to end users if remote assistance is not possible or effective
  • Track the total-life cycle of all tickets and tasks related to employee/contractor on-boarding, off-boarding, and organizational changes
  • Follow up with task owners to ensure tasks are completed prior to a new employee's start date
  • Issue and set up new/loaner IT equipment for end users, ship to remote sites as needed
  • Image and re-image new and repurposed PCs
  • Perform light technical writing and data entry, and assist with documentation management and updates to support internal processes and knowledge base articles
  • Work on-site daily with the government customer and HumanTouch leadership
  • Work an 8-hour shift between the hours of 6 AM and 7 PM, Monday through Friday

Work Experience Requirements

Tier 1 Customer Service Analysts should possess excellent customer service skills, problem-solving skills, and a broad understanding of the relationships between hardware and software applications. Must have the ability to support and troubleshoot end-user IT equipment such as laptops and docking stations, conference room equipment, network and personal printers, wireless devices, computer monitors, mobile devices, and assorted peripheral devices.

Other Requirements

  • High School Diploma or GED
  • Strong verbal and written communication skills
  • Authorized to work in the United States
  • Ability to pass a Moderate Background Investigation
  • Ability to pass a SAMHSA Drug Screening test

Additional Education, Certifications, or Experience Required

  • Prior experience supporting an IT Help Desk as a Tier I Analyst or similar role

Benefits: 

  • Medical, Dental and Vision Coverage 
  • 401(k) Matching 
  • PTO

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