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Tier 1 Customer Service Jobs (NOW HIRING)

Lingraphica

Customer Service Specialist (Remote)

Princeton, NJ · Remote

$18 - $23.75/hr

Tier 1 issues include basic troubleshooting for all Lingraphica products such as free apps, customer accounts, and devices. This position is responsible for providing exceptional customer service in ...

ClearanceJobs

Service Desk Lead Jobs

Quantico, VA · On-site

The MCRC Enterprise Service Desk (ESD) is the primary IT support arm for the MCRC G-6, providing Tier-1 customer service to the nationwide recruiting force from MCRC HQ in Quantico, VA. Clearance:

I3 Broadband LLC

Tier 1 Support

East Peoria, IL · On-site

$17 - $19/hr

Tier 1 Support Specialists work with customers and staff across all i3 Broadband service areas. The Tier 1 Specialist provides technical support to residential customers, business customers, and ...

Helpware

Customer Service Representative Tier 2

$16.50 - $22.25/hr

Customer Service Representative Tier 2 Location: Lexington, Danville, or Somerset, KY | Work Setup ... The specialist collaborates closely with Tier 1 agents and Team Leads to drive resolution, improve ...

GLOTECH, Inc.

Tier 1 Service Desk Technician

Orlando, FL · On-site

The TIER 1 Service Desk technician is responsible for receiving and documenting initial incident ... Provide exceptional and professional customer service to our internal customers * Log all contacts ...

Chenega MIOS

Help Desk Specialist I Tier 1

Orlando, FL · On-site

Req ID: 41797 Summary Help Desk Specialist I Tier 1 Orlando, FL (Remote) Are you ready to enhance ... HDI Customer Service Representative or Support Center Analyst certification. * Experience with ...

WEBIT Services

Tier 1 Technician

Naperville, IL

The Tier 1 Technician will set up and configure workstations, and help ensure our clients experience seamless and reliable IT services, all while upholding our commitment to outstanding customer ...

Chronos Operations, LLC

Summary Help Desk Specialist I - Tier 1 Bilingual San Antonio, TX (Remote) Are you ready to enhance ... HDI Customer Service Representative or Support Center Analyst certification. * Experience with ...

NuAxis Innovations

Tier 1 Help Desk Lead

Washington, DC · On-site

The Tier 1 Help Desk Lead will ensure exceptional customer service, efficient call handling, adherence to established support processes, and achievement of key service level objectives.The successful ...

NuAxis Innovations

Tier 1 Help Desk Lead

Washington, DC · On-site

The Tier 1 Help Desk Lead will ensure exceptional customer service, efficient call handling, adherence to established support processes, and achievement of key service level objectives.The successful ...

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Tier 1 Customer Service information

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$11

$19

$29

How much do tier 1 customer service jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for tier 1 customer service in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What is a Tier 1 Customer Service representative?

Tier 1 Customer Service representatives are frontline support staff who handle basic customer inquiries, troubleshoot simple issues, and provide general assistance. They are often the first point of contact for customers seeking help, whether by phone, email, or chat. Their responsibilities typically include answering frequently asked questions, processing orders, and escalating more complex problems to higher-level support (Tier 2 or Tier 3) when necessary. Tier 1 agents play a crucial role in ensuring customer satisfaction and resolving issues quickly and efficiently.

What skills and qualifications are needed to thrive as a Tier 1 Customer Service representative?

To thrive as a Tier 1 Customer Service Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer literacy is typically required. Patience, active listening, and a positive attitude help set top performers apart in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective support within fast-paced environments.

What are common challenges faced by Tier 1 Customer Service representatives, and how can they be overcome?

Tier 1 Customer Service representatives often encounter challenges such as handling high call volumes, managing irate or frustrated customers, and quickly resolving a wide variety of inquiries. Success in this role requires strong communication skills, patience, and the ability to stay calm under pressure. Representatives can overcome these challenges by becoming familiar with company products and procedures, utilizing knowledge bases and support tools efficiently, and seeking guidance from supervisors or more experienced colleagues when needed. Continuous training and feedback also help Tier 1 representatives improve their problem-solving abilities and customer interactions.

What is the difference between Tier 1 Customer Service vs Customer Support Specialist?

AspectTier 1 Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; may require technical knowledge
Work EnvironmentCall centers, retail, online chatCall centers, technical support, online platforms
Employer & IndustryRetail, telecom, service providersTech companies, software firms, telecom
Search & Comparison IntentBasic customer inquiries, issue resolutionTechnical issues, product troubleshooting

While both roles involve assisting customers, Tier 1 Customer Service primarily handles general inquiries and basic support, whereas Customer Support Specialists often address more technical or complex issues requiring specific product knowledge.

What is Tier 1 Customer Service?

Tier 1 Customer Service refers to the initial level of support provided to customers, typically handling basic inquiries, troubleshooting, and issue resolution. Representatives in this role often use customer service software and require strong communication skills to address common questions efficiently.
More about Tier 1 Customer Service jobs

What cities are hiring for Tier 1 Customer Service jobs?

Cities with the most Tier 1 Customer Service job openings:

What states have the most Tier 1 Customer Service jobs?

States with the most job openings for Tier 1 Customer Service jobs include:

What job categories do people searching Tier 1 Customer Service jobs look for?

The top searched job categories for Tier 1 Customer Service jobs are:

Tier 1 Customer Service jobs near you
Infographic showing various Tier 1 Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,910 per year, or $19.7 per hour.

Tier 1 - Customer Experience Representative

eDist - A Division Of A.I. Smarter World, Inc.

Bonita Springs, FL

$46K/yr

Full-time

Posted 21 days ago

Job description

Tier 1 - Customer Experience Representative

Starting Salary: $46,550 

Schedule: Monday to Friday, 8:30 a.m.- 5:30 p.m. (EST) 

Location- On-Site Bonita Springs, FL

Job Summary: 

eDist is a profitable, self-funded, and well-established AI Speech Automation technology company offering stable, non-seasonal roles and rapid advancement.

Overview of Responsibilities: 

  • Respond to inbound customer inquiries.
  • Provide navigation and usage support for Dictation.Cloud.
  • Perform initial troubleshooting using SOPs.
  • Document interactions accurately in HubSpot.
  • Maintain service levels and quality standards. Participate in paid on-call rotation.

Core Competencies: 

  • Customer Focus
  • Technical Aptitude
  • Communication
  • Problem Solving
  • Attention to Detail
  • Time Management
  • Adaptability
  • Teamwork

Qualifications: Drive to learn about technology and grow your knowledge. 

  • Strong communication and customer-service skills.
  • Ability to troubleshoot basic technical issues.
  • Familiarity with Windows and Microsoft Office.
  • Ability to work full-time in office.
  • Ability to assess Clients' support needs as they arise and provide solutions or direct to the proper channels. 
  • Comfortable communicating verbally with Clients to explain company and product values to ensure satisfaction. 
  • Ability to utilize, and supplement self-service resources (internal guides, manuals, SOPs, etc.). 
  • Ability to thrive on change and a sense of urgency to get things done. 
  • High energy with the ability to multitask and prioritize efficiently. 
  • Desire to learn our solutions, help others, and rapidly advance. 
  • Have excellent time management skills and can make decisions quickly. 
  • Maintain composure and Client focus while resolving issues. 
  • Superb ability to focus on detail as well as the overall view. 

Optional Qualifications: 

  • English/Spanish bilingual (preferred).
  • Bachelor's Degree in computer science or similar industry experience. 
  • Comp TIA or equivalent experience 
  • Experience in HubSpot 
  • Healthcare IT experience is desirable 
  • Knowledge of Dragon Voice Recognition Software. 
  • Knowledge of Philips Dictation software and hardware products. 
  • Knowledge of Dictation & Transcription Hardware or Software. 
  • Any IT certifications in Networking, Citrix, VM Ware, Microsoft, or macOS. 
  • Sales or hospitality experience. 
  • Work in Medical EHR or similar experience in vertical-specific software platforms. 

Apply