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It Support Tier 1 Jobs (NOW HIRING)

Zones LLC.

Tier 1 Onsite IT Support Technician

Tampa, FL · On-site

$35 - $37/wk

Monday through Friday 8am - 5pm The Tier 1 Onsite IT Support Technician provides dedicated, onsite end-user support as part of a managed services delivery model. This role is responsible for ...

NorthMark Strategies

IT Support Analyst

Dallas, TX

The Position The IT Support Analyst will play an essential role in our IT Support team by providing end-user support (Tier 1), with occasional Tier 2 support as knowledge of the environment is ...

Prosource

IT Support Specialist Tier 1

Cincinnati, OH · On-site

As a Support Specialist Tier 1, you will work in an end-user help desk environment that focuses on ... IT service management, troubleshooting and support, MSP or similar network admin experience is a ...

Solar Landscape

IT Support Specialist

New York, NY

About The Role The job of the IT Support Specialist - Tier 1 is to provide initial technical support to end users across the organization. This role serves as the primary point of contact for ...

Guitar Center

IT Support Technician, Level 1

Brownsburg, IN

$20.50 - $28/hr

About The Role: We're looking for a tech-savvy, customer-focused IT Support Technician Level 1 to ... Troubleshoot Tier 1 technical issues related to hardware, software, and account access * Guide ...

TurnPoint Technology

IT Service Desk Tier 1

Seattle, WA · On-site

Company Description TurnPoint is a boutique IT consulting firm located in Lower Queen Anne. Founded ... This role will provide Tier 1 technical assistance and support for incoming queries and issues ...

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It Support Tier 1 information

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How much do it support tier 1 jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for it support tier 1 in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by IT Support Tier 1 professionals, and how can they be addressed?

IT Support Tier 1 professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who may have limited technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, maintain clear and patient communication, and stay organized to prioritize tasks efficiently. Additionally, leveraging internal knowledge bases and collaborating with higher-tier support teams can help resolve complex issues more effectively and enhance your learning experience.

What are the key skills and qualifications needed to thrive as an IT Support Tier 1, and why are they important?

To thrive as an IT Support Tier 1, you need a solid understanding of computer hardware, operating systems, basic networking, and troubleshooting, typically supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for efficiently resolving user issues. Strong communication, patience, and problem-solving skills help you deliver effective technical support and build rapport with users. These skills and qualities are crucial for providing timely, accurate assistance and ensuring user satisfaction in a fast-paced IT environment.

What jobs pay $10,000 a month without a degree?

An IT Support Tier 1 role typically does not pay $10,000 a month without advanced experience or certifications; entry-level positions usually offer lower salaries. High-paying jobs that reach this level often require specialized skills, certifications, or experience in fields like sales, real estate, or entrepreneurship. Some self-employed or freelance roles in tech or consulting can also achieve this income without a degree, but they usually involve significant expertise and client base development.

What does Tier 1 IT support do?

Tier 1 IT support involves handling basic technical issues and customer inquiries, such as password resets, software installations, and troubleshooting common hardware or network problems. Support staff typically use help desk software and follow established procedures to resolve issues quickly and escalate complex problems to higher support tiers if needed.

What is a level 1 IT support?

Level 1 IT support is an entry-level position responsible for basic technical assistance, such as troubleshooting hardware and software issues, providing user support, and handling initial problem diagnosis. It often involves using remote tools, ticketing systems, and following standard procedures to resolve common issues quickly.

What hot tech job pays $775 000?

High-level executive roles in technology, such as Chief Technology Officer (CTO) or Chief Information Officer (CIO), can reach salaries of $775,000 or more, especially in large corporations or successful startups. These positions typically require extensive experience, leadership skills, and often involve overseeing technology strategy and infrastructure.

What is the difference between It Support Tier 1 vs Help Desk Technician?

AspectIt Support Tier 1Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate, MSPs, IT departmentsHelp desks, call centers, IT support teams
ResponsibilitiesBasic troubleshooting, password resets, hardware issuesUser support, ticket management, issue escalation

It Support Tier 1 and Help Desk Technician roles often overlap in certifications and work environments. Tier 1 typically handles initial technical support and basic troubleshooting, while Help Desk Technicians focus on user support and ticket resolution. Both roles serve as entry points in IT support, but Tier 1 may be more aligned with technical troubleshooting, whereas Help Desk roles emphasize customer service.

What are IT Support Tier 1 specialists?

IT Support Tier 1 specialists are the first point of contact for users seeking technical assistance with computer systems, software, or hardware. They handle basic troubleshooting, resolve common technical issues, and escalate more complex problems to higher support tiers if needed. Their responsibilities often include answering help desk tickets, providing guidance on software installations, password resets, and ensuring users can continue their work with minimal disruption. Tier 1 support professionals play a crucial role in maintaining smooth IT operations within an organization.
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It Support Tier 1 jobs near you
IT Support Tier 1

IT Support Tier 1

Asbury Automotive Group

Woodbridge, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Asbury Automotive rating

6.0

Company rating: 6.0 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

102nd of 142 rated car dealerships

Job description

About Asbury
Koons Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
Asbury Automotive Group (NYSE:ABG), a Fortune 500 automotive retailer with about 80 retail locations and 103 franchises is currently seeking an IT Tier 1 Support Technician for Koons in Woodbridge Virginia.
Asbury is one of the largest U.S. based franchised auto retailers with over $6.4 billion in total revenue in 2016, and we are continuing to expand our workforce. We are currently looking for a driven, dedicated individual that is excited at the opportunity to join a successful team, and continue to drive home the culture of success that has been built.
Why Asbury? Attractive brand mix, attractive geographic footprint that allows for easy internal transfers, track record of consistently improving operating performance, and weekly pay.
Position Description
Provide IT end user support and software, hardware and network assistance. Relies on experience and judgment as well as pre-established Policies, Processes and Procedures to identify, research and resolve technical problems presented through Level I, II and III IT Help Desk tickets. Documents, tracks and monitors Incidents and Service Requests to ensure a timely resolution. Communicates effectively with IT team and dealership personnel. Possesses a strong generalist, IT technical skill set. Creates Technical Documentation and Knowledge Base articles.
Essential Skills/Requirements
  • Must have a valid driver's license and clean driving record
  • Must own a reliable vehicle for your sole use to travel to/from and between Asbury dealerships/locations
  • Must be able to transport IT equipment between Asbury dealerships in reliable vehicle owned designated for your sole use
  • Active Directory User/Security Group Administration:
    • Able to add computers to proper OU
    • Able to add users to non-dynamic security groups
    • Able to provision file share access to non-dynamic groups

Network:
  • Able to have a strong understanding of which applications and IT systems route via Broadband or MPLS circuits. I.e., Google vs Enterprise applications
  • Able to clearly identify and label all network devices I.e., UPS, Switches, Routers, IoT Recognition Devices, Facilities devices (HVAC, Lighting, Camera Systems etc.)
  • Able to rack and unracked all types of network equipment. I.e., UPS, Switches, Routers, IoT Recognition Devices, (HVAC, Lighting, Camera Systems etc.)
  • Able to perform Power Supply Rack Management and properly distribute power on Power Distribution Unit (PDU) and Uninterruptible Power Supply (UPS).
  • Able to replace UPS batteries and UPS Extension Packs.
  • Able to trace network cable(s) to a specific port.
  • Able to use a network toner to troubleshoot network connectivity Incidents prior to opening work order with network cabling vendors.
  • Able to perform speed tests on various servers over a period of time, in order validate or troubleshoot network performance.
  • Able to use a console cable/IT PC running PuTTY or SecureCRT to establish switch/router remote connectivity for IT T2/T3 IT Team Members.
  • Understand Network Monitoring Alerts in order to appropriately escalate High Priority network alerts to on-call IT Tier 2.
  • Able to use PING or TRACERT to troubleshoot and determine if a reported Incident is network or end point related.
  • Able to identify packet lose or DNS issues
  • Proficient at Tier 1 level, network troubleshooting and able to create Work Orders with approved network cabling vendors.

UCMC/Desk Phone Management
  • Able to physically set up desk phone and headset
  • Able to make Desk phone Name Changes
  • Able to set up New User Voicemail
  • Able to create Extension Mobility Profiles
  • Locate available extension and associate it with an available DID
  • Super Copy an existing Cisco phone configuration
  • Fully configure a brand-new Cisco phone
  • Strong working knowledge of Cisco Call Manager and possess the technical ability to effectively document and escalate Incidents to the Tier ll and Tier lll Call Manager IT team.
  • Create Cisco Soft Phone and integrate correctly with Cisco Jabber
    Strong working knowledge of Cisco Finesse in UCCX, able to set up a user and associate user with appropriate resource groups

Microsoft End User/PC Support
  • Able to perform MS Office Installs and possess strong MS Office troubleshooting skills
  • Able to image/configure an out of the box PC
  • Able to re-image PCs and install approved apps and systems access
  • Strong working knowledge of email spam filtering tools
  • Able to validate that a PC is fully encrypted

IT Hardware Support
  • Proficient at Asset Management and e-cycling
  • Proficient at Credit Card Machine and Credit Card Machine Software Installs
  • Proficient at configuring, and re-configuring iPads/iPods/Android tablets.
    • Working knowledge of MDM solutions. I.e. AirWatch, MobileIron MaaS360
  • Proficient at troubleshooting desktop printers and understand how to open support cases with major printer brands like Ricoh, and HP
  • Proficient at troubleshooting network printers and understand how to open support cases with major printer brands like Ricoh, and HP

IT App/Vendor Support
  • Proficient at troubleshooting level 1 application issues and open support cases with application vendors
  • Able to terminate Citrix sessions via CMD Prompt

Position Responsibilities
  • Triage Level II and Level III Incident and Service Request tickets
  • Troubleshoot and resolve Incident tickets related to technical difficulties with hardware, software, and the network
  • Resolve Level l Incident and Service Request tickets
  • Validate with internal customers that the Incident or Service Request has been resolved and update the ITSM ticketing system
  • Interface effectively with IT infrastructure, security, applications management, database and governance personnel
  • Obtain a strong knowledge of IT Security Policies, Processes and Procedures
  • Adhere to and execute IT Security Policies, Processes and Procedures
  • Write, and update knowledge base articles
  • Actively contribute to IT Continual Service Improvement efforts
  • Ability to complete multiple simultaneous project and support tasks in a timely manner
  • Performs other duties or special projects as assigned
  • Proficient at booking travel and submitting expense reports in Concur or other expense management system
  • Proficient at interfacing effectively with IT infrastructure, security, applications management, database, and governance personnel
  • Proficient at communicating effectively with Executive level management teams
  • Proficient at discussing technical issues at a high level with both technical and non-technical end users

Relationships
  • All Asbury Dealership Support Center, Dealership Shared Services and Guest Experience Center personnel
  • All Asbury Dealership personnel

Education and Experience
  • 5+ Years IT customer support/help desk experience
  • Working Knowledge of ITIL v3 Foundations Methodology
  • Experience with ITSM solutions
  • Automotive Software experience a plus

Career Growth and Advancement Opportunities
  • Other Corporate and Dealership positions
  • IT Sr Tier 1 Technician
  • IT Tier 2 Administrator
  • IT User Provisioning 2
  • IT Security Analyst
  • IT Support Ops Supervisor

Company Benefits:
Pay and Recognition:
  • Weekly pay
  • Paid holidays & paid time off
  • Deferred Holiday Pay Match
  • Paid training
  • Stock Awards(select management and front-line team member's eligible

Insurance / Retirement:
  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
  • Up to 12 weeks paid pregnancy leave (disability leave)
  • Paid Parental Leave
  • Health savings
  • Flex spending accounts (tax free)
  • Short-term and Long-term disability plans
  • Life Insurance (Whole Life and Term)
  • 401k with company match

Learning, Tuition Assistance and Career Development:
  • Digital career path tool to assist with career development
  • Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:
  • Employee assistance program
  • Employee discounts on parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives, which includes paid volunteer hours
  • Aggressive Employee referral program with bonus opportunities

INDOTHER
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, citizenship, age, disability, pregnancy, sexual orientation, gender identity, military leave or veteran status, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace. We are a Drug-Free workplace. Upon hire, you will be asked to complete a Pre-Employment Drug Screen, and Criminal Background Check. Complying with a background check will not automatically disqualify a candidate from employment. We participate in E-Verify.

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About Asbury Automotive

Sourced by ZipRecruiter

Asbury Automotive Group, based in Duluth, GA, US, is an eminent player in the automotive industry. Founded in 1995, it has evolved into one of the largest automotive retail and service companies in the US as featured on their website, asburyauto.com. Specializing in automotive dealership and related services, the company’s product line ranges across an extensive array of new and used vehicles, offering vehicle financing and insurance, as well as parts and service. Their mission is centered on enhancing the car ownership experience through a strategic blend of best-in-class results, operational excellence, and superior customer satisfaction.

Industry

Automobile dealers

Company size

10,000+ Employees

Headquarters location

Duluth, GA, US

Year founded

1995

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