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It Support Tier 1 Jobs (NOW HIRING)

Dark Wolf Solutions

IT Support - Tier 1

Tampa, FL · Hybrid

$65K - $95K/yr

Dark Wolf Solutions is seeking a Tier 1 IT Support Specialist to support a growing, multi-tenant cloud platform for our Space Force customer. As the platform scales, we are adding team members to ...

Complete Computing Solutions

Be Seen First

Tier 1 IT Support Technician

Texarkana, TX · On-site

$40K - $50K/yr

Tier 1 IT Support Technician Complete Computing Solutions | Texarkana, Texas Full-Time | On-Site Complete Computing Solutions is looking for a full-time Tier 1 IT Support Technician to join our ...

Dataperk LLC

IT Support Services Tier 1

Pensacola, FL

$19 - $26/hr

Description Support Services Tier 1 Pensacola, FL DataPerk has been a premier technology solutions provider for over 25 years. At the heart of DataPerk's continuing growth is a standing commitment to ...

Prophecy Technologies

Warehouse IT Service Support

Hopedale, MA · On-site

$23.50 - $32.25/hr

The position requires an onsite presence in Hopedale, MA, and involves supporting Tier 1, Tier 2, ... Respond to IT service phone calls, emails, and IMs promptly. * Adhere to IT policies and processes ...

Mann Lake Ltd

IT Support technician Tier 1

Hackensack, MN · On-site

$20 - $23/hr

This position is located in Hackensack, MN Position Summary The IT Support Technician is the first ... Escalate to Tier 2-- with proper documentation when an issue exceeds the standard runbook. Required ...

Tech Legion

IT Support Specialist Level 2

Orem, UT · On-site

... Tier 1 cannot, providing hands-on client support, and serving as a bridge between the Service Desk ... IT Support Specialist II can independently handle: · Active Directory administration and ...

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All JobsIt Support Tier 1 Jobs

It Support Tier 1 information

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How much do it support tier 1 jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for it support tier 1 in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by IT Support Tier 1 professionals, and how can they be addressed?

IT Support Tier 1 professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who may have limited technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, maintain clear and patient communication, and stay organized to prioritize tasks efficiently. Additionally, leveraging internal knowledge bases and collaborating with higher-tier support teams can help resolve complex issues more effectively and enhance your learning experience.

What are the key skills and qualifications needed to thrive as an IT Support Tier 1?

To thrive as an IT Support Tier 1, you need a solid understanding of computer hardware, operating systems, basic networking, and troubleshooting, typically supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for efficiently resolving user issues. Strong communication, patience, and problem-solving skills help you deliver effective technical support and build rapport with users. These skills and qualities are crucial for providing timely, accurate assistance and ensuring user satisfaction in a fast-paced IT environment.

What is the difference between It Support Tier 1 vs Help Desk Technician?

AspectIt Support Tier 1Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate, MSPs, IT departmentsHelp desks, call centers, IT support teams
ResponsibilitiesBasic troubleshooting, password resets, hardware issuesUser support, ticket management, issue escalation

It Support Tier 1 and Help Desk Technician roles often overlap in certifications and work environments. Tier 1 typically handles initial technical support and basic troubleshooting, while Help Desk Technicians focus on user support and ticket resolution. Both roles serve as entry points in IT support, but Tier 1 may be more aligned with technical troubleshooting, whereas Help Desk roles emphasize customer service.

What is an IT Support Tier 1?

IT Support Tier 1 specialists are the first point of contact for users seeking technical assistance with computer systems, software, or hardware. They handle basic troubleshooting, resolve common technical issues, and escalate more complex problems to higher support tiers if needed. Their responsibilities often include answering help desk tickets, providing guidance on software installations, password resets, and ensuring users can continue their work with minimal disruption. Tier 1 support professionals play a crucial role in maintaining smooth IT operations within an organization.
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It Support Tier 1 jobs near you
Infographic showing various It Support Tier 1 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, and 8% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT Support - Tier 1

Dark Wolf Solutions

Tampa, FL • Hybrid

$65K - $95K/yr

Full-time, Contractor

Posted 27 days ago

Job description

Dark Wolf Solutions is seeking a Tier 1 IT Support Specialist to support a growing, multi-tenant cloud platform for our Space Force customer. As the platform scales, we are adding team members to manage the increasing volume of IT support. The candidate will assist the rest of the team in developing support processes. This position will be a hybrid remote position with onsite/travel requirements near Melbourne, FL. This position is also open to candidates who reside in proximity to our Herndon, VA, Colorado Springs, CO, Tampa, FL, San Antonio, TX, or Ogden, UT offices with quarterly business travel expectations. Key responsibilities include but are not limited to:

  • Providing technical support regarding technical aspects of assigned products.
  • Answering questions about installation, operation, configuration, customization and usage of assigned products.
  • Applying diagnostic techniques to identify problems, investigate causes and recommend solution to correct common failures.
  • Escalating complex problems to senior levels.

Required Qualifications:

  • Bachelor's degree in Cloud Engineering, Computer Science, or a related technical field, or equivalent industry experience.
  • 0-2 years of experience in a technical, operation, or project coordination role.
  • U.S. Citizenship and clearance eligibility up to the Top Secret/SCI level.

Desired Qualifications:

  • Experience in an IT service desk capacity, including triaging, tracking, and escalating support tickets.
  • Strong organizational and time-management skills, with an eye for details and a drive for creating order out of complex workflows.
  • Excellent written and verbal communication skills, with an ability to tailor messaging for both technical and non-technical customers.
  • Experience working within AWS GovCloud.


The estimated compensation range is $65,000.00 - $95,000.00, commensurate on experience and technical skillset.

We are proud to be an EEO/AA employer Minorities/Women/Veterans/Disabled and other protected categories.

We are strictly looking for direct, full-time W2 employees. We do not engage with third-party staffing agencies, C2C, or 1099 independent contractors for this role.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.