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It Support Tier 1 Jobs (NOW HIRING)

CubX Inc.

IT Support Engineer (Tier 1)

Lakewood, NJ · On-site

$40K - $55K/yr

As an IT Support Engineer (Tier 1), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects. You ...

Cultivate IT

IT Support Technician Tier 2

Amarillo, TX · On-site

$65K - $75K/yr

IT Support Technician Tier 2 Location: Oklahoma City, OK / Amarillo, Tx Employment Type: Full-time, ... Serve as a technical escalation point for Tier 1 technicians and help resolve more complex support ...

Axiotech Solutions

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AxioTech LLC Tier 1 IT Support Technician

Fort Worth, TX · On-site

$40K - $50K/yr

Position Summary The Tier 1 IT Support Technician is the first line of response for our clients. You'll take incoming tickets and calls, triage and resolve common issues, and escalate more complex ...

Mann Lake Ltd

IT Support technician Tier 1

Hackensack, MN · On-site

$20 - $23/hr

This position is located in Hackensack, MN Position Summary The IT Support Technician is the first ... Escalate to Tier 2-- with proper documentation when an issue exceeds the standard runbook. Required ...

iFlow Inc

IT Support Specialist

Irvine, CA · On-site

Role Summary As an IT Support Specialist, you will provide Tier 1 / Tier 2 support for end users across hardware, software, access, and collaboration tools. You will troubleshoot incidents, fulfill ...

NEFCO

IT Support Analyst

Spokane, WA · On-site

$33 - $38/hr

NEFCO is seeking a motivated and experienced IT Customer Experience Analyst to join our IT team. ... Provide Tier 2 help desk support, serving as an escalation point for the Tier 1 team. * Perform ...

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It Support Tier 1 information

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How much do it support tier 1 jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for it support tier 1 in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by IT Support Tier 1 professionals, and how can they be addressed?

IT Support Tier 1 professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who may have limited technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, maintain clear and patient communication, and stay organized to prioritize tasks efficiently. Additionally, leveraging internal knowledge bases and collaborating with higher-tier support teams can help resolve complex issues more effectively and enhance your learning experience.

What are the key skills and qualifications needed to thrive as an IT Support Tier 1, and why are they important?

To thrive as an IT Support Tier 1, you need a solid understanding of computer hardware, operating systems, basic networking, and troubleshooting, typically supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for efficiently resolving user issues. Strong communication, patience, and problem-solving skills help you deliver effective technical support and build rapport with users. These skills and qualities are crucial for providing timely, accurate assistance and ensuring user satisfaction in a fast-paced IT environment.

What is tier 1 tech support?

Tier 1 tech support is the first level of technical assistance in IT support roles, responsible for handling basic customer issues such as password resets, hardware troubleshooting, and software installation. Support technicians typically use remote tools and follow scripted procedures, escalating complex problems to higher support tiers when necessary.

What is a Level 1 IT support job description?

A Level 1 IT support job involves providing basic technical assistance to users, such as troubleshooting hardware and software issues, resetting passwords, and guiding users through standard procedures. It typically requires strong communication skills, familiarity with common operating systems and tools, and may involve logging issues in a ticketing system. This entry-level role serves as the first point of contact in IT support teams.

What jobs pay 4000 a week without a degree?

An IT Support Tier 1 role typically does not pay $4,000 a week without a degree; such high weekly earnings are uncommon in entry-level IT support positions. High-paying jobs that can reach this level often require specialized skills, certifications, or experience in fields like sales, real estate, or certain trades. Freelance or entrepreneurial work may also achieve this income level without formal degrees but involves significant effort and expertise.

What hot tech job pays $775,000?

High-level roles such as Chief Information Officer (CIO) or Chief Technology Officer (CTO) in the tech industry can reach compensation levels around $775,000 or more, especially in large corporations or successful startups. These positions typically require extensive experience, leadership skills, and often involve overseeing IT strategy, security, and infrastructure. Compensation may include salary, bonuses, and stock options.

What is the difference between It Support Tier 1 vs Help Desk Technician?

AspectIt Support Tier 1Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate, MSPs, IT departmentsHelp desks, call centers, IT support teams
ResponsibilitiesBasic troubleshooting, password resets, hardware issuesUser support, ticket management, issue escalation

It Support Tier 1 and Help Desk Technician roles often overlap in certifications and work environments. Tier 1 typically handles initial technical support and basic troubleshooting, while Help Desk Technicians focus on user support and ticket resolution. Both roles serve as entry points in IT support, but Tier 1 may be more aligned with technical troubleshooting, whereas Help Desk roles emphasize customer service.

What are IT Support Tier 1 specialists?

IT Support Tier 1 specialists are the first point of contact for users seeking technical assistance with computer systems, software, or hardware. They handle basic troubleshooting, resolve common technical issues, and escalate more complex problems to higher support tiers if needed. Their responsibilities often include answering help desk tickets, providing guidance on software installations, password resets, and ensuring users can continue their work with minimal disruption. Tier 1 support professionals play a crucial role in maintaining smooth IT operations within an organization.
More about It Support Tier 1 jobs
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It Support Tier 1 jobs near you
Infographic showing various It Support Tier 1 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, and 8% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT Support Engineer (Tier 1)

CubX Inc.

Lakewood, NJ • On-site

$40K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

CubX Inc. is a fast-growing managed service provider (MSP) delivering modern, secure IT services and support to business clients nationwide. As an IT Support Engineer (Tier 1), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects. You will join a collaborative team that values innovation, proactive problem-solving, and continuous learning.

Why CubX?

At CubX, we believe our clients are more than just tickets—they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment, with benefits that include:

  • Competitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO.
  • Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking.
  • Fun & Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input.

Want to see what what It’s really like to work at CubX?

What It’s Really Like to Work at CubX (Inside Our Team)

Responsibilities
  • Deliver daily helpdesk support for users across Windows, macOS, and mobile platforms
  • Manage and prioritize your ticket queue effectively
  • Execute Tier 1 Microsoft 365 tasks such as user management, device enrollment, and group modifications
  • Troubleshoot desktop, hardware, and basic networking problems
  • Maintain precise and up-to-date ticket documentation
  • Assist with user onboarding, device setup, and minor projects
  • Communicate clearly and professionally with clients
  • Participate in occasional after-hours or on-call support
  • Proactively identify and address potential issues before they escalate

Requirements

  • Minimum of 1 year of practical IT support experience (mandatory)
    (Experience in Helpdesk or Managed Service Provider (MSP) roles is highly desirable)
  • Capable of handling Tier 1 support tasks independently without needing constant supervision.
  • Hands-on experience supporting business clients in a Managed Service Provider (MSP) environment.
  • Microsoft 365 (mandatory – hands-on experience), including creating and managing user accounts and licenses, enrolling and joining devices with Entra ID or Intune, administering groups and permissions, and performing basic troubleshooting for Exchange, Teams, and OneDrive.
  • Desktop support (mandatory – strong knowledge base), including troubleshooting Windows operating systems, resolving typical end-user problems without escalation, and supporting hardware, printers, and software installations.
  • Networking (mandatory – basic knowledge), including DNS, DHCP, IP addressing, Wi-Fi connectivity, and the ability to diagnose and resolve common networking issues such as connectivity, latency, and device access.
  • Excellent communication skills when interacting with end users.
  • Ability to manage and prioritize multiple support tickets efficiently.
  • Eligible to work in the United States.
  • Available for a rotating on-call schedule.
  • Experience in a Help Desk role is highly desirable.
  • Experience with macOS support is a plus.
  • Experience participating in IT projects, including on-site hardware installations, network setups, software migrations, and cloud services deployments, is a plus.
  • An A+, Net+, or Azure/Microsoft 365 Fundamentals certification is a plus.

Benefits

    • Competitive salary of $40,000 –$55,000 USD
    • Paid time off and company holidays
    • Health, dental, and vision insurance options
    • 401(k) retirement plan with company match
    • On-site gym for employee wellness
    • Modern, collaborative office environment
    • Ongoing training and professional development
    • Opportunity to work with cutting-edge technology
    • Team events and employee appreciation initiatives
    • Strong company culture focused on innovation and teamwork