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It Support Tier 1 Jobs (NOW HIRING)

VG Systems

Tier 1 IT Help Desk Intern

Quantico, VA · On-site

$16 - $21.25/hr

Support Tier 1 help desk operations and user support activities. * Assist with user account ... Learn and support AI-driven help desk operations and IT support solutions. * Assist with ...

ACF Technologies, Inc.

IT Support Tier I

Asheville, NC · Remote

$18 - $21/hr

The Customer Care, IT Support Tier I will support external clients in their use of ACF's products; understand the client's business needs and improve client satisfaction with ACF's products. This is ...

Eosis

IT Support Specialist II

New Brighton, MN · On-site

$68K - $75K/yr

Create knowledge base articles that can be used by tier one support engineers in response to ... to the IT Technical Roadmap; * Patch Management activities to ensure all hardware/software ...

beBright

Tier 2 IT Support Technician

Knoxville, TN · On-site

$20.50 - $28.25/hr

... 1 support and plays a key role in maintaining technology systems that support patient care and ... The Tier 2 IT Support Technician will troubleshoot hardware, software, network, and application ...

BeBright

Tier 2 IT Support Technician

Knoxville, TN

$20.50 - $28.25/hr

... 1 support and plays a key role in maintaining technology systems that support patient care and ... The Tier 2 IT Support Technician will troubleshoot hardware, software, network, and application ...

Pennant Services

Tier 1 Help Desk IT Support

Nashville, TN · On-site

$50K - $65K/yr

We are seeking a highly skilled and dynamic professional to join our team as a frontline Tier 1 Help Desk IT Support , serving as an IT Generalist and Customer Service Expert. In this role, you will ...

NEFCO

IT Support Analyst

Spokane, WA · On-site

$33 - $38/hr

NEFCO is seeking a motivated and experienced IT Customer Experience Analyst to join our IT team. ... Provide Tier 2 help desk support, serving as an escalation point for the Tier 1 team. * Perform ...

Sungrow USA Corporation

IT Support Technician

Houston, TX · On-site

$60K - $65K/yr

IT Support Technician The Company: Sungrow Power Supply Co., Ltd. (Stock code: 300274) is a ... This role provides Tier 1 and Tier 2 support, resolving basic IT issues, managing support tickets ...

Cayuse Holdings

End User Support Tier 1.5

Pendleton, OR

$16 - $20/hr

Work with IT management to provide end-user recommendations to support business growth and improve ... Tier 1 and 1.5 End User Support SOPs * Other duties as assigned. Qualifications Here's What You ...

New

NEFCO

IT Support Analyst

Spokane, WA · On-site

... the Tier 1 team. • Perform advanced diagnostics, testing, and repair of complex hardware and ... A minimum of 4 years working in a Desktop Support or similar IT support role. • Education:

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It Support Tier 1 information

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$37

How much do it support tier 1 jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for it support tier 1 in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by IT Support Tier 1 professionals, and how can they be addressed?

IT Support Tier 1 professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who may have limited technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, maintain clear and patient communication, and stay organized to prioritize tasks efficiently. Additionally, leveraging internal knowledge bases and collaborating with higher-tier support teams can help resolve complex issues more effectively and enhance your learning experience.

What are the key skills and qualifications needed to thrive as an IT Support Tier 1, and why are they important?

To thrive as an IT Support Tier 1, you need a solid understanding of computer hardware, operating systems, basic networking, and troubleshooting, typically supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for efficiently resolving user issues. Strong communication, patience, and problem-solving skills help you deliver effective technical support and build rapport with users. These skills and qualities are crucial for providing timely, accurate assistance and ensuring user satisfaction in a fast-paced IT environment.

What is tier 1 tech support?

Tier 1 tech support is the first level of technical assistance in IT support roles, responsible for handling basic customer issues such as password resets, hardware troubleshooting, and software installation. Support technicians typically use remote tools and follow scripted procedures, escalating complex problems to higher support tiers when necessary.

What is a Level 1 IT support job description?

A Level 1 IT support job involves providing basic technical assistance to users, such as troubleshooting hardware and software issues, resetting passwords, and guiding users through standard procedures. It typically requires strong communication skills, familiarity with common operating systems and tools, and may involve logging issues in a ticketing system. This entry-level role serves as the first point of contact in IT support teams.

What jobs pay 4000 a week without a degree?

An IT Support Tier 1 role typically does not pay $4,000 a week without a degree; such high weekly earnings are uncommon in entry-level IT support positions. High-paying jobs that can reach this level often require specialized skills, certifications, or experience in fields like sales, real estate, or certain trades. Freelance or entrepreneurial work may also achieve this income level without formal degrees but involves significant effort and expertise.

What hot tech job pays $775,000?

High-level roles such as Chief Information Officer (CIO) or Chief Technology Officer (CTO) in the tech industry can reach compensation levels around $775,000 or more, especially in large corporations or successful startups. These positions typically require extensive experience, leadership skills, and often involve overseeing IT strategy, security, and infrastructure. Compensation may include salary, bonuses, and stock options.

What is the difference between It Support Tier 1 vs Help Desk Technician?

AspectIt Support Tier 1Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate, MSPs, IT departmentsHelp desks, call centers, IT support teams
ResponsibilitiesBasic troubleshooting, password resets, hardware issuesUser support, ticket management, issue escalation

It Support Tier 1 and Help Desk Technician roles often overlap in certifications and work environments. Tier 1 typically handles initial technical support and basic troubleshooting, while Help Desk Technicians focus on user support and ticket resolution. Both roles serve as entry points in IT support, but Tier 1 may be more aligned with technical troubleshooting, whereas Help Desk roles emphasize customer service.

What are IT Support Tier 1 specialists?

IT Support Tier 1 specialists are the first point of contact for users seeking technical assistance with computer systems, software, or hardware. They handle basic troubleshooting, resolve common technical issues, and escalate more complex problems to higher support tiers if needed. Their responsibilities often include answering help desk tickets, providing guidance on software installations, password resets, and ensuring users can continue their work with minimal disruption. Tier 1 support professionals play a crucial role in maintaining smooth IT operations within an organization.
More about It Support Tier 1 jobs
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It Support Tier 1 jobs near you
Infographic showing various It Support Tier 1 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 1% Temporary, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.
Tier 1 IT Help Desk Intern

Tier 1 IT Help Desk Intern

VG Systems

Quantico, VA • On-site

$16 - $21.25/hr

Internship

Re-posted 17 days ago

Job description

VG Systems, LLC is seeking motivated and career-driven candidates for a Tier 1 IT Help Desk Internship Program. This unpaid internship is designed to provide hands-on exposure to IT support operations, account creation processes, AI-driven help desk solutions, basic cybersecurity practices, and IT systems setup. Interns will work alongside technical professionals while gaining practical experience in a fast-paced IT environment.
This internship program is scheduled to begin during the third week of June and will run for six (6) weeks.
Responsibilities include, but are not limited to:
  • Support Tier 1 help desk operations and user support activities.
  • Assist with user account creation, account maintenance, and basic access management tasks.
  • Learn and support AI-driven help desk operations and IT support solutions.
  • Assist with workstation, software, and system setup activities.
  • Provide basic troubleshooting support for common technical issues.
  • Gain exposure to cybersecurity best practices and basic security procedures.
  • Document support activities and maintain accurate records of assigned tasks.
  • Collaborate with team members to ensure timely resolution of technical requests.
  • Follow established IT processes, procedures, and company policies.

Requirements:
  • Interest in Information Technology, Help Desk Support, Cybersecurity, or related technical fields.
  • Basic computer knowledge and willingness to learn new technologies.
  • Strong communication and organizational skills.
  • Ability to work independently and as part of a team.
  • High attention to detail and willingness to follow established procedures.
  • Professional attitude and eagerness to gain hands-on IT experience.
  • Must be available for the duration of the six-week internship program.

Internship Details:
  • Position Type: Unpaid Internship
  • Duration: 6 Weeks
  • Start Date: Third Week of June
  • Training Includes:
    • Tier 1 Help Desk Operations
    • AI Help Desk Solutions
    • IT Systems Setup
    • Basic Cybersecurity Practices
    • Account Creation and User Support

HUBZone Preference:
VG Systems, LLC gives preference to candidates who reside in a designated HUBZone. Selected candidates must be able to sign a HUBZone attestation and provide required SBA documentation upon hiring.
Equal Opportunity Statement: VG Systems, LLC does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.
Equal Opportunity Employer/Veterans/Disabled

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