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It Support Tier 1 Jobs (NOW HIRING)

CubX Inc.

IT Support Engineer (Tier 1)

Lakewood, NJ · On-site

$40K - $55K/yr

As an IT Support Engineer (Tier 1), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects. You ...

Zones

Tier 1 Onsite IT Support Technician

Tampa, FL

$35/hr

Monday through Friday 8am - 5pm The Tier 1 Onsite IT Support Technician provides dedicated, onsite end-user support as part of a managed services delivery model. This role is responsible for ...

Dataperk LLC

IT Support Services Tier 1

Pensacola, FL · On-site

$19 - $26/hr

Job Type Temporary Description Support Services Tier 1 Pensacola, FL DataPerk has been a premier technology solutions provider for over 25 years. At the heart of DataPerk's continuing growth is a ...

Dataperk LLC

IT Support Services Tier 1

Pensacola, FL

$19 - $26/hr

Description Support Services Tier 1 Pensacola, FL DataPerk has been a premier technology solutions provider for over 25 years. At the heart of DataPerk's continuing growth is a standing commitment to ...

Prophecy Technologies

Warehouse IT Service Support

Hopedale, MA · On-site

$23.50 - $32.25/hr

The position requires an onsite presence in Hopedale, MA, and involves supporting Tier 1, Tier 2, ... Respond to IT service phone calls, emails, and IMs promptly. * Adhere to IT policies and processes ...

Sungrow USA Corporation

IT Support Technician

Houston, TX · On-site

$60K - $65K/yr

IT Support Technician The Company: Sungrow North America is a leading provider of renewable energy ... This role provides Tier 1 and Tier 2 support, resolving basic IT issues, managing support tickets ...

Enlighten Enterprise Holdings Inc

Be Seen First

Tier 2 IT Technician

Murfreesboro, TN · On-site

$65K - $75K/yr

The Tier 2 IT Technician handles escalated and advanced technical issues that Tier 1 technicians cannot resolve, and serves as a technical resource for the support team. In addition to day-to-day ...

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All JobsIt Support Tier 1 Jobs

It Support Tier 1 information

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How much do it support tier 1 jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for it support tier 1 in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by IT Support Tier 1 professionals, and how can they be addressed?

IT Support Tier 1 professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who may have limited technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, maintain clear and patient communication, and stay organized to prioritize tasks efficiently. Additionally, leveraging internal knowledge bases and collaborating with higher-tier support teams can help resolve complex issues more effectively and enhance your learning experience.

What are the key skills and qualifications needed to thrive as an IT Support Tier 1, and why are they important?

To thrive as an IT Support Tier 1, you need a solid understanding of computer hardware, operating systems, basic networking, and troubleshooting, typically supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for efficiently resolving user issues. Strong communication, patience, and problem-solving skills help you deliver effective technical support and build rapport with users. These skills and qualities are crucial for providing timely, accurate assistance and ensuring user satisfaction in a fast-paced IT environment.

What is tier 1 tech support?

Tier 1 tech support is the first level of technical assistance in IT support roles, responsible for handling basic customer issues such as password resets, hardware troubleshooting, and software installation. Support technicians typically use remote tools and follow scripted procedures, escalating complex problems to higher support tiers when necessary.

What is a Level 1 IT support job description?

A Level 1 IT support job involves providing basic technical assistance to users, such as troubleshooting hardware and software issues, resetting passwords, and guiding users through standard procedures. It typically requires strong communication skills, familiarity with common operating systems and tools, and may involve logging issues in a ticketing system. This entry-level role serves as the first point of contact in IT support teams.

What jobs pay 4000 a week without a degree?

An IT Support Tier 1 role typically does not pay $4,000 a week without a degree; such high weekly earnings are uncommon in entry-level IT support positions. High-paying jobs that can reach this level often require specialized skills, certifications, or experience in fields like sales, real estate, or certain trades. Freelance or entrepreneurial work may also achieve this income level without formal degrees but involves significant effort and expertise.

What hot tech job pays $775,000?

High-level roles such as Chief Information Officer (CIO) or Chief Technology Officer (CTO) in the tech industry can reach compensation levels around $775,000 or more, especially in large corporations or successful startups. These positions typically require extensive experience, leadership skills, and often involve overseeing IT strategy, security, and infrastructure. Compensation may include salary, bonuses, and stock options.

What is the difference between It Support Tier 1 vs Help Desk Technician?

AspectIt Support Tier 1Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate, MSPs, IT departmentsHelp desks, call centers, IT support teams
ResponsibilitiesBasic troubleshooting, password resets, hardware issuesUser support, ticket management, issue escalation

It Support Tier 1 and Help Desk Technician roles often overlap in certifications and work environments. Tier 1 typically handles initial technical support and basic troubleshooting, while Help Desk Technicians focus on user support and ticket resolution. Both roles serve as entry points in IT support, but Tier 1 may be more aligned with technical troubleshooting, whereas Help Desk roles emphasize customer service.

What are IT Support Tier 1 specialists?

IT Support Tier 1 specialists are the first point of contact for users seeking technical assistance with computer systems, software, or hardware. They handle basic troubleshooting, resolve common technical issues, and escalate more complex problems to higher support tiers if needed. Their responsibilities often include answering help desk tickets, providing guidance on software installations, password resets, and ensuring users can continue their work with minimal disruption. Tier 1 support professionals play a crucial role in maintaining smooth IT operations within an organization.
More about It Support Tier 1 jobs
What cities are hiring for It Support Tier 1 jobs? Cities with the most It Support Tier 1 job openings:
What states have the most It Support Tier 1 jobs? States with the most job openings for It Support Tier 1 jobs include:
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It Support Tier 1 jobs near you
Infographic showing various It Support Tier 1 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, and 8% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

AV / IT Support Technician (Tier 1)

Eastern Shawnee Companies LLC

Fort Leonard Wood, MO • On-site

$20 - $27.50/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 18 days ago

Job description

The Eastern Shawnee - Veracity JV is a tribally-owned 8(a) certified strategic joint venture between Eastern Shawnee Professional Services (ESPS) and Veracity Consulting (Veracity) created to provide agile, effective IT and business solutions for federal clients. Together, this joint venture brings streamlined contracting, extensive IT expertise, and proven reliability to support mission-critical federal initiatives.
Summary.
The AV/IT Support Technician provides Tier 1 support for AV and IT systems, responding to helpdesk tickets and assisting users with basic technical issues. This position performs hands-on troubleshooting, event setup assistance, and system checks. This position is on-site at Fort Leonard Wood. This opportunity is contingent upon award. The selected candidate may be hired as either an ESPS employee or Veracity employee, depending on project planning and organizational needs. The employing entity will not affect the day-to-day responsibilities or expectations of the position.
Responsibilities.
• Provide first-line troubleshooting for AV/IT issues via phone, remote tools, or onsite.
• Log and track all issues in the helpdesk ticketing system.
• Escalate unresolved problems to Tier 2 with detailed notes.
• Perform basic equipment checks, resets, cable replacements, and user assistance.
• Support AV/IT event setups and classroom technology readiness.
• Assist with preventive maintenance activities.
• Help maintain inventory and support consumables replacement.
• Provide user assistance with VTC connections and collaboration tools.
Requirements
Qualifications.
Minimum Education and Experience.
• High school diploma.
• Minimum 1 year of AV/IT support or related technical experience.
Preferred Qualifications.
• CompTIA A+ required.
• Basic experience with AV equipment, IT hardware, or customer support roles.
• Familiarity with helpdesk ticketing systems.
Knowledge, Skills, and Abilities.
• Basic troubleshooting skills for AV and IT systems.
• Strong customer service and communication abilities.
• Ability to follow procedures and document steps accurately.
• Willingness to learn and support Tier 2 technicians.
Other Requirements.
• Secret clearance required.
• Ability to work occasional evenings or weekends for special events.
Work Environment.
• Helpdesk office, classrooms, conference rooms, and event spaces.
• Frequent interaction with users and technical staff.
Physical Abilities
• Ability to lift 50 lbs and manipulate AV hardware.
• Ability to climb, bend, reach, and work in tight spaces.
Benefits. ESC offers competitive benefits including medical, dental, vision, individualized savings plans, short term disability, life insurance, and paid time off.
Who We Are. At ESC, our mission is to build a substantial, sustainable business to serve as a generational economic engine for the Eastern Shawnee Tribe of Oklahoma. We achieve our goals and work together by following our four simple values:
- Commitment: We remain focused on our mission in everything we do.
- Integrity: We do what's right.
- Trust: We build trust through respect, honesty, and follow-through.
- Excellence: We aim high and take pride in raising the standard.
EEO. ESC provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state, or local law.

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