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It Support Tier 1 Jobs (NOW HIRING)

Core BTS

IT Support Specialist

Chantilly, VA · Hybrid

$20 - $25/hr

Our client in Chantilly, VA has an immediate need for a Tier 1 - Tier 2 IT support specialist to join their team. Please note that this is a contract to hire opportunity with our client and NOT with ...

CubX Inc.

IT Support Engineer (Tier 1)

Lakewood, NJ

$40K - $55K/yr

As an IT Support Engineer (Tier 1), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects. You ...

Cultivate IT

IT Support Technician Tier 2

Amarillo, TX · On-site

$65K - $75K/yr

IT Support Technician Tier 2 Location: Oklahoma City, OK / Amarillo, Tx Employment Type: Full-time, ... Serve as a technical escalation point for Tier 1 technicians and help resolve more complex support ...

New

Cultivate IT

IT Support Technician Tier 2

Oklahoma City, OK · On-site

$65K - $75K/yr

IT Support Technician Tier 2 Location: Oklahoma City, OK / Amarillo, Tx Employment Type: Full-time, ... Serve as a technical escalation point for Tier 1 technicians and help resolve more complex support ...

New

EOSIS

IT Support Specialist II

New Brighton, MN · On-site

$68K - $75K/yr

Create knowledge base articles that can be used by tier one support engineers in response to ... to the IT Technical Roadmap; * Patch Management activities to ensure all hardware/software ...

Eosis

IT Support Specialist II

New Brighton, MN · On-site

$68K - $75K/yr

Create knowledge base articles that can be used by tier one support engineers in response to ... to the IT Technical Roadmap; * Patch Management activities to ensure all hardware/software ...

Dataperk LLC

IT Support Services Tier 1

Pensacola, FL · On-site

$19 - $26/hr

Support Services Tier 1 Pensacola, FL DataPerk has been a premier technology solutions provider for over 25 years. At the heart of DataPerk's continuing growth is a standing commitment to being ...

eTeam

IT Support

Kenosha, WI · On-site

$21.25 - $29.25/hr

The main purpose of this role is to provide Tier 1 and Tier 2 support for various IT applications, including basic PC hardware support and managing access requests. Responsibilities : • Provide ...

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It Support Tier 1 information

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How much do it support tier 1 jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for it support tier 1 in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by IT Support Tier 1 professionals, and how can they be addressed?

IT Support Tier 1 professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who may have limited technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, maintain clear and patient communication, and stay organized to prioritize tasks efficiently. Additionally, leveraging internal knowledge bases and collaborating with higher-tier support teams can help resolve complex issues more effectively and enhance your learning experience.

What are the key skills and qualifications needed to thrive as an IT Support Tier 1, and why are they important?

To thrive as an IT Support Tier 1, you need a solid understanding of computer hardware, operating systems, basic networking, and troubleshooting, typically supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for efficiently resolving user issues. Strong communication, patience, and problem-solving skills help you deliver effective technical support and build rapport with users. These skills and qualities are crucial for providing timely, accurate assistance and ensuring user satisfaction in a fast-paced IT environment.

What is tier 1 tech support?

Tier 1 tech support is the first level of technical assistance in IT support roles, responsible for handling basic customer issues such as password resets, hardware troubleshooting, and software installation. Support technicians typically use remote tools and follow scripted procedures, escalating complex problems to higher support tiers when necessary.

What is a Level 1 IT support job description?

A Level 1 IT support job involves providing basic technical assistance to users, such as troubleshooting hardware and software issues, resetting passwords, and guiding users through standard procedures. It typically requires strong communication skills, familiarity with common operating systems and tools, and may involve logging issues in a ticketing system. This entry-level role serves as the first point of contact in IT support teams.

What jobs pay 4000 a week without a degree?

An IT Support Tier 1 role typically does not pay $4,000 a week without a degree; such high weekly earnings are uncommon in entry-level IT support positions. High-paying jobs that can reach this level often require specialized skills, certifications, or experience in fields like sales, real estate, or certain trades. Freelance or entrepreneurial work may also achieve this income level without formal degrees but involves significant effort and expertise.

What hot tech job pays $775,000?

High-level roles such as Chief Information Officer (CIO) or Chief Technology Officer (CTO) in the tech industry can reach compensation levels around $775,000 or more, especially in large corporations or successful startups. These positions typically require extensive experience, leadership skills, and often involve overseeing IT strategy, security, and infrastructure. Compensation may include salary, bonuses, and stock options.

What is the difference between It Support Tier 1 vs Help Desk Technician?

AspectIt Support Tier 1Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate, MSPs, IT departmentsHelp desks, call centers, IT support teams
ResponsibilitiesBasic troubleshooting, password resets, hardware issuesUser support, ticket management, issue escalation

It Support Tier 1 and Help Desk Technician roles often overlap in certifications and work environments. Tier 1 typically handles initial technical support and basic troubleshooting, while Help Desk Technicians focus on user support and ticket resolution. Both roles serve as entry points in IT support, but Tier 1 may be more aligned with technical troubleshooting, whereas Help Desk roles emphasize customer service.

What are IT Support Tier 1 specialists?

IT Support Tier 1 specialists are the first point of contact for users seeking technical assistance with computer systems, software, or hardware. They handle basic troubleshooting, resolve common technical issues, and escalate more complex problems to higher support tiers if needed. Their responsibilities often include answering help desk tickets, providing guidance on software installations, password resets, and ensuring users can continue their work with minimal disruption. Tier 1 support professionals play a crucial role in maintaining smooth IT operations within an organization.
More about It Support Tier 1 jobs
What cities are hiring for It Support Tier 1 jobs? Cities with the most It Support Tier 1 job openings:
What states have the most It Support Tier 1 jobs? States with the most job openings for It Support Tier 1 jobs include:
What job categories do people searching It Support Tier 1 jobs look for? The top searched job categories for It Support Tier 1 jobs are:
It Support Tier 1 jobs near you
Infographic showing various It Support Tier 1 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, and 8% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT Support Specialist

Core BTS

Chantilly, VA • Hybrid

$20 - $25/hr

Contractor

Re-posted 11 days ago

Job description

Through NRI Resource Management Services (RMS), we offer custom talent solutions to help our clients meet their evolving technology and business needs. We help effectively match the right technology professional to their organization, recruiting for contract, contract-to-hire, and direct roles. Our client in Chantilly, VA has an immediate need for a Tier 1 - Tier 2 IT support specialist to join their team. Please note that this is a contract to hire opportunity with our client and NOT with NRI.


Position Overview

Our client is seeking a reliable and motivated Tier 1 / Tier 2 IT Support Specialist to provide day-to-day technical support in a fast-paced, primarily remote user environment. This role is ideal for a proactive, self-starting professional who takes ownership of issues, communicates effectively, and presents themselves with a high level of professionalism.


Work Environment

  • Hybrid schedule: 3 days onsite / 2 days remote per week
  • Support environment with ~90% remote users


Key Responsibilities

  • Provide Tier 1 and Tier 2 technical support for end users across a Microsoft-based environment
  • Image, configure, and deploy laptops for new hires and replacements
  • Troubleshoot hardware, software, and connectivity issues for remote users
  • Perform password resets and user account support within Active Directory and Microsoft tools
  • Manage and resolve tickets through a third-party ticketing system, ensuring timely updates and resolution
  • Deliver excellent customer service and clear communication to end users
  • Support Microsoft technologies including Windows OS, Office 365, and related tools
  • Assist with onboarding/offboarding processes for employees
  • Participate in occasional IT projects such as system upgrades, device rollouts, and process improvements
  • Maintain accurate documentation of issues, resolutions, and procedures


Qualifications

  • 2–5 years of experience in IT support (Tier 1 / Tier 2 environment)
  • Strong experience in a Microsoft-centric environment (Windows, Office 365, Active Directory)
  • Experience supporting a remote workforce preferred
  • Familiarity with ticketing systems (experience with ManageEngine is a plus)
  • Hands-on experience with laptop imaging and deployment
  • Solid troubleshooting and problem-solving skills


Soft Skills & Attributes

  • Reliable, dependable, and accountable
  • Self-starter with a proactive mindset
  • Strong communication and interpersonal skills
  • Professional demeanor with impeccable presentation skills
  • Ability to manage multiple priorities and work independently


Nice to Have

  • Experience with ManageEngine or similar IT service management tools
  • Exposure to basic networking concepts