ZipRecruiter

Log In

1

It Support Tier 1 Jobs (NOW HIRING)

DCA Technology Partners

Be Seen First

IT Support Technician - Tier 1

Alexandria, VA · On-site

$45K - $60K/yr

IT Support Technician - Tier 1 Department: IT Reports to: Director of Managed IT Services Location: Alexandria, VA (onsite role; remote/telework not available) Position Overview We are seeking a ...

AVB Bank

IT Support Specialist

Broken Arrow, OK

Summary The IT Support Specialist (Tier 1&2 Hybrid) will be the primary point of contact for internal technical assistance at AVB Bank, while also owning escalations through resolution for more ...

Enlighten Enterprise Holdings Inc

Be Seen First

Tier 2 IT Technician

Murfreesboro, TN · On-site

$65K - $75K/yr

The Tier 2 IT Technician handles escalated and advanced technical issues that Tier 1 technicians cannot resolve, and serves as a technical resource for the support team. In addition to day-to-day ...

TurnPoint Technology

IT Service Desk Tier 1

Seattle, WA · On-site

Company Description TurnPoint is a boutique IT consulting firm located in Lower Queen Anne. Founded ... This role will provide Tier 1 technical assistance and support for incoming queries and issues ...

next page

Showing results 1-20

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsIt Support Tier 1 Jobs

It Support Tier 1 information

See salary details

$14

$25

$37

How much do it support tier 1 jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for it support tier 1 in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is an IT Support Tier 1?

IT Support Tier 1 specialists are the first point of contact for users seeking technical assistance with computer systems, software, or hardware. They handle basic troubleshooting, resolve common technical issues, and escalate more complex problems to higher support tiers if needed. Their responsibilities often include answering help desk tickets, providing guidance on software installations, password resets, and ensuring users can continue their work with minimal disruption. Tier 1 support professionals play a crucial role in maintaining smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as an IT Support Tier 1?

To thrive as an IT Support Tier 1, you need a solid understanding of computer hardware, operating systems, basic networking, and troubleshooting, typically supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for efficiently resolving user issues. Strong communication, patience, and problem-solving skills help you deliver effective technical support and build rapport with users. These skills and qualities are crucial for providing timely, accurate assistance and ensuring user satisfaction in a fast-paced IT environment.

What are some common challenges faced by IT Support Tier 1 professionals, and how can they be addressed?

IT Support Tier 1 professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who may have limited technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, maintain clear and patient communication, and stay organized to prioritize tasks efficiently. Additionally, leveraging internal knowledge bases and collaborating with higher-tier support teams can help resolve complex issues more effectively and enhance your learning experience.

What is the difference between It Support Tier 1 vs Help Desk Technician?

AspectIt Support Tier 1Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate, MSPs, IT departmentsHelp desks, call centers, IT support teams
ResponsibilitiesBasic troubleshooting, password resets, hardware issuesUser support, ticket management, issue escalation

It Support Tier 1 and Help Desk Technician roles often overlap in certifications and work environments. Tier 1 typically handles initial technical support and basic troubleshooting, while Help Desk Technicians focus on user support and ticket resolution. Both roles serve as entry points in IT support, but Tier 1 may be more aligned with technical troubleshooting, whereas Help Desk roles emphasize customer service.

More about It Support Tier 1 jobs

What cities are hiring for It Support Tier 1 jobs?

Cities with the most It Support Tier 1 job openings:

What states have the most It Support Tier 1 jobs?

States with the most job openings for It Support Tier 1 jobs include:

What job categories do people searching It Support Tier 1 jobs look for?

The top searched job categories for It Support Tier 1 jobs are:

It Support Tier 1 jobs near you
Infographic showing various It Support Tier 1 job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT Support Technician - Tier 1

Alexandria, VA • On-site

DCA Technology Partners
See more jobs at DCA Technology Partnersexternal

$45K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

IT Support Technician – Tier 1

Department: IT
Reports to: Director of Managed IT Services
Location: Alexandria, VA (onsite role; remote/telework not available)

Position Overview

We are seeking a motivated Tier 1 IT Support Technician to join our Managed IT Services team. This role serves as the frontline customer support point for technical issues, providing timely and professional resolutions for hardware, software, networking, and system-related requests. You'll troubleshoot issues by phone, through remote tools, and at customer sites.

The ideal candidate thrives in a fast-paced environment, takes ownership of challenges, and delivers outstanding customer experiences while building expertise and advancing their career within our growing organization.

Key Responsibilities

  • Respond to customer support calls, tickets, and emails promptly and with a positive, service-first attitude.
  • Troubleshoot and resolve end-user issues involving desktops, laptops, mobile devices, printers, and software applications
  • Escalate unresolved or high-complexity problems to higher-tier support while ensuring smooth handoff and customer confidence.
  • Maintain clear, comprehensive, and accurate documentation for all support activities.
  • Deliver proactive communication to customers, setting appropriate expectations on timelines and resolutions.
  • Provide end-user training on common issues and new technologies as needed
  • Collaborate with internal teams to ensure seamless service delivery
  • Participate in IT projects, setup/deployment tasks, and system rollouts as assigned
  • Support various IT needs, from help desk tickets to onsite installations (ability to lift up to 50 lbs. required)
  • Develop expertise in at least one specialized IT area, supporting both personal growth and team capabilities
  • Contribute to continuous improvement in technical skills and service delivery processes

Qualifications

Required Skills & Knowledge

  • Excellent customer service mindset with strong communication and listening skills
  • Familiarity with IT hardware (desktops, laptops, servers, switches, peripherals)
  • Extensive knowledge of Microsoft Windows and/or Mac OS desktop environments
  • Understanding of networking basics (TCP/IP, DNS, DHCP, Active Directory concepts)
  • Experience administering Microsoft 365 and/or Google Workspace (G Suite)
  • Ability to explain technical concepts to non-technical users clearly and patiently
  • Strong documentation and organizational skills with attention to detail
  • Ability to work independently while contributing effectively in a team environment
  • Comfort working under time constraints and prioritizing multiple issues

Preferred Experience & Certifications

  • Prior MSP (Managed Service Provider) technical role experience (1+ years preferred)
  • Experience with ConnectWise Manage / Automate or similar platforms
  • Bachelor's degree in Computer Science, Information Systems, or equivalent combination of education and experience
  • Industry certifications such as CompTIA A+, Network+, Security+, MCSA, or CCNA highly desirable

What We Offer

Salary: $45,000 – $60,000 annually (based on experience and certifications)
Employment Type: Full-time

Comprehensive Benefits Package:

  • 401(k) with employer contribution
  • Health, dental, and vision insurance
  • Company-paid life insurance
  • Paid time off (PTO) and holidays
  • Employee referral program
  • Retirement plan

Professional Growth Opportunities:

  • Clear advancement paths to Level 2, Level 3, and specialized technical roles
  • Company-sponsored certifications and training programs
  • Mentorship opportunities with senior technical staff
  • Exposure to diverse technologies and client environments to expand your skill set

Schedule

  • Monday to Friday, 8-hour shifts
  • Standard business hours with a predictable schedule

Work Location Requirement

  • Alexandria, VA
  • Lanham, MD (Separate identical role at our Headquarters)
  • Candidate must reliably commute or plan to relocate before start date

Experience Requirements (Preferred)

  • Help Desk / IT Support: 1+ year
  • Windows OS: 1+ year

Company Description

DCA is a rapidly growing office technology provider located in Maryland, but serving the Washington, D.C., and Northern Virginia area. We work with a variety of technology partners to provide our clients with a combination of hardware and software products to solve their problems, contain their costs, and improve their efficiency.