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It Support Tier 1 Jobs (NOW HIRING)

Mondo

IT Support Engineer

Somerville, MA · On-site

$41 - $44/hr

Job Title: IT Support Engineer Location-Type: Hybrid (Somerville, MA - 3 Days Onsite) Start Date Is ... Provide Tier 1 and Tier 2 technical support, resolving approximately 50 support tickets per month

edgefi

IT Support Specialist

Vancouver, WA · On-site

$50K - $60K/yr

Tier 1 IT Support Specialists are the first point of contact for clients, responsible for ... troubleshooting common issues, thoroughly documenting work, and appropriately escalating complex ...

ATG

IT Support Specialist

San Diego, CA · On-site

$70K - $90K/yr

Job Title: IT Support Specialist Location: Naval Air Station Whidbey Island (NAS), North Island in ... Support Tier 1 type help desk tickets including break/fix and connection type issues. * Work with ...

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It Support Tier 1 information

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How much do it support tier 1 jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for it support tier 1 in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is an IT Support Tier 1?

IT Support Tier 1 specialists are the first point of contact for users seeking technical assistance with computer systems, software, or hardware. They handle basic troubleshooting, resolve common technical issues, and escalate more complex problems to higher support tiers if needed. Their responsibilities often include answering help desk tickets, providing guidance on software installations, password resets, and ensuring users can continue their work with minimal disruption. Tier 1 support professionals play a crucial role in maintaining smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as an IT Support Tier 1?

To thrive as an IT Support Tier 1, you need a solid understanding of computer hardware, operating systems, basic networking, and troubleshooting, typically supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for efficiently resolving user issues. Strong communication, patience, and problem-solving skills help you deliver effective technical support and build rapport with users. These skills and qualities are crucial for providing timely, accurate assistance and ensuring user satisfaction in a fast-paced IT environment.

What are some common challenges faced by IT Support Tier 1 professionals, and how can they be addressed?

IT Support Tier 1 professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who may have limited technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, maintain clear and patient communication, and stay organized to prioritize tasks efficiently. Additionally, leveraging internal knowledge bases and collaborating with higher-tier support teams can help resolve complex issues more effectively and enhance your learning experience.

What is the difference between It Support Tier 1 vs Help Desk Technician?

AspectIt Support Tier 1Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate, MSPs, IT departmentsHelp desks, call centers, IT support teams
ResponsibilitiesBasic troubleshooting, password resets, hardware issuesUser support, ticket management, issue escalation

It Support Tier 1 and Help Desk Technician roles often overlap in certifications and work environments. Tier 1 typically handles initial technical support and basic troubleshooting, while Help Desk Technicians focus on user support and ticket resolution. Both roles serve as entry points in IT support, but Tier 1 may be more aligned with technical troubleshooting, whereas Help Desk roles emphasize customer service.

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It Support Tier 1 jobs near you
Infographic showing various It Support Tier 1 job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT - Support Tier 1 - Herb Chambers

Worcester, MA • On-site

Asbury Automotive Group
Automobile Dealers • 10K+ employees
Learn more about Asbury Automotive Groupexternal

$30 - $33/hr

Full-time

Posted 25 days ago

Asbury Automotive rating

6.2

Company rating: 6.2 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

Job description

About Asbury
Herb Chambers is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
Automotive IT Support - Tier 1
$30.00 - $33.00 per Hour + Weekly Pay + Comprehensive Benefits
(Wage is comprised of base salary and % of department profit to be determined as part of pay plan). The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, ect.
Location: Worcester Market (Auburn - Westborough)
Overview/Job Summary
The IT Support Tier I Technician is responsible for providing IT end user support and software, hardware and network assistance. Relies on experience and judgment as well as pre-established Policies, Processes and Procedures to identify, research and resolve technical problems presented through Level I, II and III IT Help Desk tickets. Possesses a strong generalist, IT technical skill set.
Duties/Responsibilities
  • Troubleshoots and resolves trouble tickets related to provisioning with all applications
  • Triages Level II and Level III Incident and Service Request tickets
  • Troubleshoots and resolves incident tickets related to technical difficulties with hardware, software, and the network
  • Documents, tracks and monitors incidents and Service requests to ensure a timely resolution
  • Resolves Level I incident and service request tickets
  • Validates with internal customers the incident or service request has been resolved and update the ITSM ticketing system
  • Interface effectively with IT infrastructure, security, applications management, database and government personnel
  • Communicates effectively with IT team and dealership personnel
  • Actively contribute to IT Continual Service Improvement efforts
  • Ability to complete multiple simultaneous project and support tasks in a timely manner
  • Resolves access issues in accordance with policy
  • Collaborates with IT to resolve access/setup standard profiles
  • Verifies issue resolution on the customer's behalf
  • Verifies with the customer that the issue has been resolved and update the ticketing system
  • Interfaces with IT Tier I and II personnel
  • Communicates progress and issues in a timely manner
  • Actively contributes to ongoing process improvement
  • Performs other related duties to benefit the mission/vision of the organization

Education & Experience
  • Strong communication, time management, organization, interpersonal skills
  • Strong analytical, problem solving and technical troubleshooting skills
  • 5+ Years IT customer support/help desk experience
  • Working Knowledge of ITIL v3 Foundations Methodology
  • Working knowledge of MS operating systems and applications
  • Cisco Call Manager experience a plus
  • Automotive Software experience a plus

INDOTHER
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

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About Asbury Automotive

Sourced by ZipRecruiter

Asbury Automotive Group, based in Duluth, GA, US, is an eminent player in the automotive industry. Founded in 1995, it has evolved into one of the largest automotive retail and service companies in the US as featured on their website, asburyauto.com. Specializing in automotive dealership and related services, the company’s product line ranges across an extensive array of new and used vehicles, offering vehicle financing and insurance, as well as parts and service. Their mission is centered on enhancing the car ownership experience through a strategic blend of best-in-class results, operational excellence, and superior customer satisfaction.

Industry

Automobile dealers

Company size

10,000+ Employees

Headquarters location

Duluth, GA, US

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