ZipRecruiter

Log In

1

It Support Tier 1 Jobs (NOW HIRING)

iRobot

IT Support Engineer

Bedford, MA

$64K - $91K/yr

Assisting and providing backup to the senior IT team members and helpdesk for tier 1 support. * Develop new projects, formulate workflows, and drive automation to improve end user experience. * User ...

Fluxergy

Senior IT Support Specialist

Irvine, CA · On-site

Responsibilities : • Serve as the escalation point for Tier 1 support, triaging and resolving ... IT projects or rollouts led by other members of the IT team, but is not responsible for project ...

Spiceorb

IT Support

Charlotte, NC · On-site

Hello, SpiceOrb is looking for an IT Support n Charlotte, NC Role: IT Support Location: Charlotte ... Serve as an advanced escalation point for complex Service Desk issues at approximately Tier 2.5 ...

New

Trustar Bank

IT Support Specialist

Centreville, VA · On-site

This position will primarily resolve escalated Tier 1 service desk tickets. Must be familiar with a variety of the field's concepts, practices and procedures. The IT Support Specialist will follow ...

Trustar Bank

IT Support Specialist

Mclean, VA · On-site

This position will primarily resolve escalated Tier 1 service desk tickets. Must be familiar with a variety of the fields concepts, practices and procedures. The IT Support Specialist will follow all ...

Hermann Forwarding

IT Support Specialist

Houston, TX · On-site

$55K - $65K/yr

Provide Tier 1/2 support for desktops, laptops, mobile devices, printers, and peripherals * Image ... Maintain IT asset inventory and support onboarding/offboarding of employees * Escalate complex ...

Allstar

IT Support Specialist

Gaylord, MN · On-site

$50K - $55K/yr

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55 ... For * 1-3+ years of IT support or help desk experience * MSP experience strongly preferred

previous page

Showing results 41-60

All JobsIt Support Tier 1 Jobs

It Support Tier 1 information

See salary details

$14

$25

$37

How much do it support tier 1 jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for it support tier 1 in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by IT Support Tier 1 professionals, and how can they be addressed?

IT Support Tier 1 professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who may have limited technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, maintain clear and patient communication, and stay organized to prioritize tasks efficiently. Additionally, leveraging internal knowledge bases and collaborating with higher-tier support teams can help resolve complex issues more effectively and enhance your learning experience.

What are the key skills and qualifications needed to thrive as an IT Support Tier 1?

To thrive as an IT Support Tier 1, you need a solid understanding of computer hardware, operating systems, basic networking, and troubleshooting, typically supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for efficiently resolving user issues. Strong communication, patience, and problem-solving skills help you deliver effective technical support and build rapport with users. These skills and qualities are crucial for providing timely, accurate assistance and ensuring user satisfaction in a fast-paced IT environment.

What is the difference between It Support Tier 1 vs Help Desk Technician?

AspectIt Support Tier 1Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate, MSPs, IT departmentsHelp desks, call centers, IT support teams
ResponsibilitiesBasic troubleshooting, password resets, hardware issuesUser support, ticket management, issue escalation

It Support Tier 1 and Help Desk Technician roles often overlap in certifications and work environments. Tier 1 typically handles initial technical support and basic troubleshooting, while Help Desk Technicians focus on user support and ticket resolution. Both roles serve as entry points in IT support, but Tier 1 may be more aligned with technical troubleshooting, whereas Help Desk roles emphasize customer service.

What is an IT Support Tier 1?

IT Support Tier 1 specialists are the first point of contact for users seeking technical assistance with computer systems, software, or hardware. They handle basic troubleshooting, resolve common technical issues, and escalate more complex problems to higher support tiers if needed. Their responsibilities often include answering help desk tickets, providing guidance on software installations, password resets, and ensuring users can continue their work with minimal disruption. Tier 1 support professionals play a crucial role in maintaining smooth IT operations within an organization.
More about It Support Tier 1 jobs
What cities are hiring for It Support Tier 1 jobs? Cities with the most It Support Tier 1 job openings:
What states have the most It Support Tier 1 jobs? States with the most job openings for It Support Tier 1 jobs include:
What job categories do people searching It Support Tier 1 jobs look for? The top searched job categories for It Support Tier 1 jobs are:
It Support Tier 1 jobs near you
Infographic showing various It Support Tier 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT Help Desk Tier 1 - Bilingual

DEX Imaging

Chicago, IL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

DEX Imaging rating

4.9

Company rating: 4.9 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

622nd of 730 rated retailers

Job description

Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. Vendor agnostic providing the best document handling solutions in the industry with no dependency on a single manufacturer. Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices.

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX’s Managed IT Services. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates.
Duties and Responsibilities

  • Serving as the first point of contact for customers seeking technical assistance over the phone or email.
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Follow up on outstanding requests and ensure timely resolution
  • Create accounts and configure hardware as part of on-boarding process.
  • Support audio and video equipment in conference rooms.
  • Manage and monitor internal assets to ensure accurate inventory recordsTrack, route, and escalate unresolved issues to Service Manager.
  • Deliver hardware support including replacing SSDs/HDDs, adding RAM, identifying and replacing damaged equipment.
  • Client PC connectivity - ethernet, TCP/IP and VPN.

Experience and Qualifications

  • Bilingual in English and Spanish preferred
  • High School diploma required, technical school or 2 plus years of IT helpdesk experience
  • CompTIA A+ Certification or equivalent experience preferred.
  • Knowledge of Windows 7, Mac OS X, Google Collaboration Apps and Office 365.
  • Knowledge of Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS,Android).
  • Strong customer service and troubleshooting skills.
  • Ability to communicate technical information, both verbal and written, to a wide range of end- users.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Experience with desktop security products.

Dex Benefits

  • After 90 days, accrue paid time off
  • After 60 days, eligible for 401K, health benefits (Medical, Dental, Vision & Life)
  • Paid holidays

What DEX Imaging employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom