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It Support Tier 1 Jobs (NOW HIRING)

Experis

IT Support Team Lead

Manhattan, NY · On-site

$23.75 - $32.50/hr

Provide Tier 1 through Tier 3 IT support for regional employees and executive stakeholders. * Serve as the first point of contact for high-priority incidents and service requests. * Deliver ...

mcw

IT Support Tech, Senior

Modesto, CA · On-site

$22.75 - $31/hr

The IT Support Technician provides comprehensive technical support across the organization ... Deliver Tier 1-2 support for internal users across multiple sites * Resolve a broad range of ...

mcw

IT Support Tech, Senior

Minneapolis, MN · On-site

$22.50 - $30.75/hr

The IT Support Technician provides comprehensive technical support across the organization ... Deliver Tier 1-2 support for internal users across multiple sites * Resolve a broad range of ...

Jobtailor

NY · On-site

Support laptops, desktops, IT services, and software for MiTek team members escalated by IT Service Desk Tier I Support * Provide second-level system and technology support for company employees

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Dallas, TX · On-site

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...

Dateline Exports

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IT Manager

Wilsonville, OR · On-site

$75K - $95K/yr

This position will also support cybersecurity and cloud initiatives, oversee the Tier 1 IT Technician, and coordinate employee software training and development. This is an on-site position with the ...

Home Organizers

Level II IT Analyst

California, MO · On-site

Provide Tier 1 and Tier 2 technical support for end users across hardware, software, and business applications. * Troubleshoot and resolve issues related to desktops, laptops, printers, mobile ...

Brio Water

Level II IT Analyst

California, MO · On-site

Provide Tier 1 and Tier 2 technical support for end users across hardware, software, and business applications. * Troubleshoot and resolve issues related to desktops, laptops, printers, mobile ...

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It Support Tier 1 information

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How much do it support tier 1 jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for it support tier 1 in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is an IT Support Tier 1?

IT Support Tier 1 specialists are the first point of contact for users seeking technical assistance with computer systems, software, or hardware. They handle basic troubleshooting, resolve common technical issues, and escalate more complex problems to higher support tiers if needed. Their responsibilities often include answering help desk tickets, providing guidance on software installations, password resets, and ensuring users can continue their work with minimal disruption. Tier 1 support professionals play a crucial role in maintaining smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as an IT Support Tier 1?

To thrive as an IT Support Tier 1, you need a solid understanding of computer hardware, operating systems, basic networking, and troubleshooting, typically supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for efficiently resolving user issues. Strong communication, patience, and problem-solving skills help you deliver effective technical support and build rapport with users. These skills and qualities are crucial for providing timely, accurate assistance and ensuring user satisfaction in a fast-paced IT environment.

What are some common challenges faced by IT Support Tier 1 professionals, and how can they be addressed?

IT Support Tier 1 professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who may have limited technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, maintain clear and patient communication, and stay organized to prioritize tasks efficiently. Additionally, leveraging internal knowledge bases and collaborating with higher-tier support teams can help resolve complex issues more effectively and enhance your learning experience.

What is the difference between It Support Tier 1 vs Help Desk Technician?

AspectIt Support Tier 1Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate, MSPs, IT departmentsHelp desks, call centers, IT support teams
ResponsibilitiesBasic troubleshooting, password resets, hardware issuesUser support, ticket management, issue escalation

It Support Tier 1 and Help Desk Technician roles often overlap in certifications and work environments. Tier 1 typically handles initial technical support and basic troubleshooting, while Help Desk Technicians focus on user support and ticket resolution. Both roles serve as entry points in IT support, but Tier 1 may be more aligned with technical troubleshooting, whereas Help Desk roles emphasize customer service.

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It Support Tier 1 jobs near you
Infographic showing various It Support Tier 1 job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT Support Team Lead

Manhattan, NY • On-site

Experis
Recruiting and Staffing Services • 10K+ employees
Learn more about Experisexternal

$23.75 - $32.50/hr

Other

Posted 10 days ago

Job description

Job Title: IT Support Team Lead

Location: New York, NY

We are seeking an experienced and customer-focused IT Support Lead to provide exceptional technical support for employees, executives, and senior business stakeholders across the United States. This role serves as the primary point of contact for high-priority IT incidents and requests, delivering white-glove support while ensuring critical business operations run smoothly.

The ideal candidate is a hands‑on technical professional with strong troubleshooting expertise, a service‑first mindset, and experience supporting Microsoft environments, mobile technologies, collaboration platforms, and executive users.

Responsibilities
  • Lead, mentor, and provide day‑to‑day guidance to IT support team members, fostering a culture of accountability, collaboration, and exceptional customer service.
  • Provide Tier 1 through Tier 3 IT support for regional employees and executive stakeholders.
  • Serve as the first point of contact for high-priority incidents and service requests.
  • Deliver exceptional executive support and build strong relationships with senior leaders and key business partners.
  • Manage and resolve support tickets through ServiceNow, ensuring timely communication and resolution.
  • Troubleshoot and support Microsoft Windows 11, Microsoft 365, Active Directory, and related technologies.
  • Provide advanced support for Apple and Android mobile devices and basic support for macOS environments.
  • Diagnose and resolve hardware, software, network, printing, and connectivity issues.
  • Support and maintain conference room technology, audiovisual systems, and collaboration tools.
  • Coordinate escalations and work closely with internal support teams and third‑party vendors to resolve complex issues.
  • Participate in desk‑side support, office moves, home visits, and other hands‑on technical support activities.
  • Travel (20%) to U.S. office locations to support executives during business‑critical meetings and events.
  • Provide occasional after‑hours, weekend, and holiday support as business needs require.
Qualifications
  • Prior experience as a Team Lead, Help Desk Manager, IT Support Supervisor, Desktop Support Lead, or Service Desk Lead.
  • Strong experience supporting Windows 11, Microsoft 365, Active Directory, and Apple devices.
  • Excellent troubleshooting, communication, and customer service skills.
  • Experience with incident, request, problem, and change management processes.
  • Knowledge of video conferencing and collaboration technologies, including: Microsoft Teams, Zoom, Cisco Webex, WhatsApp
  • Familiarity with ServiceNow or similar IT service management platforms.
  • Experience using remote support tools and troubleshooting end‑user technologies.
  • ITIL 4 certification or knowledge of ITIL principles is a plus.
About ManpowerGroup, Parent Company of:

Manpower, Experis and Talent Solutions

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought‑after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.

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