ZipRecruiter

Log In

1

It Support Tier 1 Jobs (NOW HIRING)

Central Health

IT User Support Technician II

Austin, TX · On-site

$21.75 - $29.75/hr

Overview IT User Support Technician II provides advanced technical support to end users and serves ... Mentor, train, and support Tier 1 Technicians Serve as the point of escalation for complex ...

UMI Stone/Opustone

IT Support Technician

Naples, FL · On-site

$20 - $27.50/hr

Reporting to the IT Manager, this role is responsible for configuring, deploying, maintaining, and ... Provide Tier 1 and Tier 2 support for hardware, software, Microsoft 365 applications, network ...

Enlighten Enterprise Holdings Inc

Be Seen First

Tier 2 IT Technician

Murfreesboro, TN · On-site

$65K - $75K/yr

The Tier 2 IT Technician handles escalated and advanced technical issues that Tier 1 technicians cannot resolve, and serves as a technical resource for the support team. In addition to day-to-day ...

mcw

IT Support Tech

Tucson, AZ · On-site

$20.25 - $28/hr

The IT Support Technician provides comprehensive technical support across the organization ... Deliver Tier 1-2 support for internal users across multiple sites. * Resolve a broad range of ...

New

Wesleyan

IT Service Technician

Middletown, CT · On-site

Information Technology Services (ITS) supports Wesleyan University's academic, research, and ... End-user Support (Tier 1 & Tier 2) * Provide responsive support via phone, walk-in, email, chat ...

asburyauto

IT Support Technician- Larry H. Miller Mesa

Mesa, AZ · On-site

$21.25 - $29.25/hr

Overview/Job Summary The IT Support Tier I Technician is responsible for providing IT end user support and software, hardware and network assistance. Relies on experience and judgment as well as pre ...

EyeQ Monitoring

IT Support Administrator

Atlanta, GA · On-site

This role is the first point of contact for employee technology support, providing Tier 1 ... to-day IT operations. You'll also partner closely with our Managed Service Provider (MSP) and ...

Prosum Inc.

IT Support Technician

Calabasas, CA · On-site

$23 - $31.50/hr

IT Support TechnicianPay Range: $29/hourJob Summary An organization in the hospitality and ... Provide Tier 1 and Tier 2 technical support for end users across multiple locations. * Troubleshoot ...

previous pagenext page

Showing results 21-40

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsIt Support Tier 1 Jobs

It Support Tier 1 information

See salary details

$14

$25

$37

How much do it support tier 1 jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for it support tier 1 in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is an IT Support Tier 1?

IT Support Tier 1 specialists are the first point of contact for users seeking technical assistance with computer systems, software, or hardware. They handle basic troubleshooting, resolve common technical issues, and escalate more complex problems to higher support tiers if needed. Their responsibilities often include answering help desk tickets, providing guidance on software installations, password resets, and ensuring users can continue their work with minimal disruption. Tier 1 support professionals play a crucial role in maintaining smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as an IT Support Tier 1?

To thrive as an IT Support Tier 1, you need a solid understanding of computer hardware, operating systems, basic networking, and troubleshooting, typically supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for efficiently resolving user issues. Strong communication, patience, and problem-solving skills help you deliver effective technical support and build rapport with users. These skills and qualities are crucial for providing timely, accurate assistance and ensuring user satisfaction in a fast-paced IT environment.

What are some common challenges faced by IT Support Tier 1 professionals, and how can they be addressed?

IT Support Tier 1 professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who may have limited technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, maintain clear and patient communication, and stay organized to prioritize tasks efficiently. Additionally, leveraging internal knowledge bases and collaborating with higher-tier support teams can help resolve complex issues more effectively and enhance your learning experience.

What is the difference between It Support Tier 1 vs Help Desk Technician?

AspectIt Support Tier 1Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate, MSPs, IT departmentsHelp desks, call centers, IT support teams
ResponsibilitiesBasic troubleshooting, password resets, hardware issuesUser support, ticket management, issue escalation

It Support Tier 1 and Help Desk Technician roles often overlap in certifications and work environments. Tier 1 typically handles initial technical support and basic troubleshooting, while Help Desk Technicians focus on user support and ticket resolution. Both roles serve as entry points in IT support, but Tier 1 may be more aligned with technical troubleshooting, whereas Help Desk roles emphasize customer service.

More about It Support Tier 1 jobs

What cities are hiring for It Support Tier 1 jobs?

Cities with the most It Support Tier 1 job openings:

What states have the most It Support Tier 1 jobs?

States with the most job openings for It Support Tier 1 jobs include:

What job categories do people searching It Support Tier 1 jobs look for?

The top searched job categories for It Support Tier 1 jobs are:

It Support Tier 1 jobs near you
Infographic showing various It Support Tier 1 job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT User Support Technician II

Central Health

Austin, TX • On-site

$21.75 - $29.75/hr

Full-time

Re-posted 11 days ago

Job description

Overview

IT User Support Technician II provides advanced technical support to end users and serves as an escalation point for complex incidents and service requests. This role is responsible for troubleshooting hardware, software, network, and application issues while adhering to ITIL best practices for Incident, Problem, Change, and Service Request Management. The technician delivers exceptional customer service, ensures timely resolution of issues, and contributes to continuous service improvement initiatives.

As of August, 2026 all IT User Support Technician/s II will meet the following education, experience, and certification criteria. All IT User Support Technician/s II hired prior to August, 2026 may be excluded from these requirements.

***This position is considered Hybrid, which means that individuals in this position may work both at an approved Offsite location and Onsite at a primary location or multiple locations based on Business Needs

Responsibilities

Essential Duties:

  • Demonstrate strong and consistent customer service skills focused on patience and empathy.
  • Serve as second tier point of contact for users who are contacting User Support via ServiceNow, Microsoft Teams, phone, and email.
  • Identify, research, and resolve support Tier I and Tier II incidents and requests Prioritize, categorize, and document tickets accurately within the ServiceNow platform.
  • Escalate unresolved issues to appropriate technical teams while maintaining ownership through resolution.
  • Mentor, train, and support Tier 1 Technicians Serve as the point of escalation for complex incidents and requests Contribute to Knowledge Management by creating and maintaining support documentation and knowledge articles.
  • Perform account administration, including password resets, user provisioning, and access management.
  • Diagnose and resolve complex hardware, software, operating system, and network-related issues.
  • Represent the User Support Service Desk in Major Incident and security incident response war rooms Identify opportunities to improve support processes, documentation, and user experience.
  • Participate in regular onsite team events, after-hours support, and on-call rotations as required.
  • Act as point of contact with vendors to resolve technical problems with desktop computing equipment and software Perform intermediate tasks in Microsoft Active Directory, Microsoft 365, and Intune Use and enforce timely, strict, and thorough documentation/logging practices.
  • Participate in Problem Management activities by identifying recurring issues and root causes.
  • Support Change Management processes by implementing approved changes and documenting outcomes.
  • Support endpoint management, software deployment, and device lifecycle management.
  • Monitor service desk queues to ensure timely response and resolution and provide proactive updates regarding ticket status and resolution timelines.

Perform other duties as assigned.

Qualifications

MINIMUM EDUCATION:

  • High School Diploma (or equivalent) - Required
  • Associates Degree in Information Technology related field (higher degree accepted) - Preferred

MINIMUM EXPERIENCE:

  • 3 Years of desktop support experience - Required

REQUIRED CERTIFICATIONS/LICENSURE:

  • CompTIA A+ Certification - Required Upon Hire

  • ITIL 4 or 5 Foundation Certification - Required within 6 months

Employment Type: FULL_TIME

Apply