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It Support Tier 1 Jobs (NOW HIRING)

ARO International

Corporate IT Support

Kansas City, MO

$21 - $28.75/hr

Job Openings >> Corporate IT Support Corporate IT Support Summary Title: Corporate IT Support ID ... Tier 1 support position * Customer Service Skills, on the phone or in writing * Experience with ...

JSI

Tier 1 Tech Support Technician

Madison, MS · On-site

$30K - $38K/yr

As a Tier 1 Tech Support Technician, you will provide essential technical support to customers by troubleshooting and resolving peripheral related issues while collaborating with the Contact Center ...

DivIHN Integration Inc

IT Support Technician

Lemont, IL · On-site

$21.75 - $29.75/hr

Mid-Level IT Support Technician Location: On-site at Lemont, IL Duration: 6 Months Work Schedule ... Scope The contractor is expected to provide tier-1 technical support for customers with various ...

Wesleyan

IT Service Technician

Middletown, CT · On-site

Information Technology Services (ITS) supports Wesleyan University's academic, research, and ... End-user Support (Tier 1 & Tier 2) * Provide responsive support via phone, walk-in, email, chat ...

OBXtek

IT Service Support Engineer

Frederick, MD · On-site

Solid Financial Resources and low Employee Turnover (5%) OBXtek, Inc. is looking for an IT Service ... Minimum of 1 (up to 5) year in Desktop support experience (tier 1 and 2). Job Skills:* Extensive ...

St. Ambrose University

IT Support Technician

Cedar Rapids, IA · On-site

$21.25 - $29.25/hr

IT Support Technician Mount Mercy University is seeking a customer-focused IT Support Technician to ... Provide Tier 1 support for computers, printers, classroom technology, and software. * Troubleshoot ...

Axiom

Tier 1 Support Technician

$22 - $30.25/hr

Position Summary The Tier 1 IT Support Technician will primarily be responsible for preparing, deploying, and installing desktop and laptop workstations for our managed services clients. This role ...

Fluxergy

Senior IT Support Specialist

Irvine, CA · On-site

About the Role As a Senior IT Support Specialist at Fluxergy, you will serve as the primary ... Serve as the escalation point for Tier 1 support, triaging and resolving complex, multi-system, or ...

ASM Research

User Support Specialist Senior

Fairfax, VA · On-site

... support tier incidents and service requests logged through IT service management tools such as ... Support user training sessions or one-on-one coaching on common procedures, self-service tools, and ...

Univision Computers

IT Support Technician

Helena, MT · On-site

$18 - $30/hr

IT Support Technician Tier 1 or Tier 2 What is it like as an IT Technician at Univision? IT technicians are many times the first point of contact with customers reporting problems or requesting ...

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It Support Tier 1 information

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How much do it support tier 1 jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for it support tier 1 in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by IT Support Tier 1 professionals, and how can they be addressed?

IT Support Tier 1 professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who may have limited technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, maintain clear and patient communication, and stay organized to prioritize tasks efficiently. Additionally, leveraging internal knowledge bases and collaborating with higher-tier support teams can help resolve complex issues more effectively and enhance your learning experience.

What are the key skills and qualifications needed to thrive as an IT Support Tier 1?

To thrive as an IT Support Tier 1, you need a solid understanding of computer hardware, operating systems, basic networking, and troubleshooting, typically supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for efficiently resolving user issues. Strong communication, patience, and problem-solving skills help you deliver effective technical support and build rapport with users. These skills and qualities are crucial for providing timely, accurate assistance and ensuring user satisfaction in a fast-paced IT environment.

What is the difference between It Support Tier 1 vs Help Desk Technician?

AspectIt Support Tier 1Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate, MSPs, IT departmentsHelp desks, call centers, IT support teams
ResponsibilitiesBasic troubleshooting, password resets, hardware issuesUser support, ticket management, issue escalation

It Support Tier 1 and Help Desk Technician roles often overlap in certifications and work environments. Tier 1 typically handles initial technical support and basic troubleshooting, while Help Desk Technicians focus on user support and ticket resolution. Both roles serve as entry points in IT support, but Tier 1 may be more aligned with technical troubleshooting, whereas Help Desk roles emphasize customer service.

What is an IT Support Tier 1?

IT Support Tier 1 specialists are the first point of contact for users seeking technical assistance with computer systems, software, or hardware. They handle basic troubleshooting, resolve common technical issues, and escalate more complex problems to higher support tiers if needed. Their responsibilities often include answering help desk tickets, providing guidance on software installations, password resets, and ensuring users can continue their work with minimal disruption. Tier 1 support professionals play a crucial role in maintaining smooth IT operations within an organization.
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It Support Tier 1 jobs near you
Infographic showing various It Support Tier 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

Technical Support - Tier 1

Sena Technologies Inc

Irving, TX • On-site

Full-time

Re-posted 15 days ago

Job description

Job Summary:

We are seeking a Tier 1 Support Staff member to provide phone support technical assistance and troubleshooting to customers experiencing issues with the Sena product. This role requires strong problem-solving skills, the ability to communicate technical solutions clearly, and a customer-first approach to resolving issues efficiently.


Key Responsibilities:

  • Serve as the first point of contact for customers experiencing technical issues with any Sena product.
  • Diagnose, troubleshoot, and resolve software and system-related problems in a fast paced environment providing real-time support via phone, email, or chat to guide customers through solutions.
  • Escalate complex technical issues to higher-level support teams when necessary.
  • Document customer interactions, reported issues, and resolutions in the company's system.
  • Collaborate with internal teams, including IT and software development, to identify recurring issues and propose improvements.
  • Assist in constant testing system updates and new features to ensure smooth functionality.
  • Provide guidance to customers on how to use and understand Sena products more effectively.
  • Ensure a high level of customer satisfaction by delivering clear and effective solutions.

Qualifications:

  • High school education or equivalent. Typically requires 1-3 years customer support experience or an equivalent combination of experience and college-level education.
  • Previous experience in technical support, helpdesk, or customer service, ideally in a fast-paced, customer-focused environment.
  • Demonstrate strong troubleshooting and analytical skills to diagnose and resolve technical issues efficiently.
  • Exhibit excellent communication skills with the ability to explain technical concepts to non-technical users in a clear and professional manner.
  • Display the ability to multitask, prioritize tasks, and handle escalations effectively to ensure timely issue resolution

Skills and Competencies:

  • Experience with phone support in an IT environment for a fast paced industry.
  • Knowledge of basic understanding of software downloads, networking, software installations and hardware troubleshooting.
  • Zendesk software a plus.
  • Motorcycle experience a plus.

Company Overview:

SENA is a global leader in innovative communication systems, offering advanced connectivity solutions for adventure enthusiasts and professionals. SENA pushes the boundaries of technology with a range of products—from motorcycle helmets to communication systems for outdoor sports and industrial environments. Our products integrate cutting-edge technologies such as Bluetooth 5.0 and Mesh Intercom™, ensuring superior user experiences in terms of safety and performance. Whether on the road, in the mountains, or at sea, SENA accompanies its users wherever adventure takes them.

#RideConnected

Connect with SENA

• Facebook: facebook.com/SenaBluetooth

• Instagram: instagram.com/senabluetooth

• LinkedIn: linkedin.com/company/sena-technologies-inc-

• YouTube: youtube.com/@senatechnologies