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It Level 2 Technical Support Jobs (NOW HIRING)

Polaris Healthcare

Help Desk Level 2 IT

Bardonia, NY · On-site

$85K/yr

) Here is the generated Help Desk Level 2 IT Polaris Healthcare Bardonia, NY Full-Time We are seeking ... Responsibilities: • Provide level 2 technical support to employees and affiliated providers via ...

Lime Technology, Inc.

Tier II Technical Support

$70K - $90K/yr

It also means our Support team encounters an unusually wide range of systems, configurations, and problems. We are hiring a Technical Support Specialist II to help users work through the more ...

Hirebridge

This role owns Level 2 technical support for deployed digital experiences, including proactive ... It is not designed to contain or be interpreted as a comprehensive inventory of all duties ...

Invizio

Technical Support Specialist - Level II

Miami, FL · On-site

$55K - $75K/yr

During deployments you will note all relevant system and configuration information and add it to ... Preferred Experience 3 Years of IT Technical Support (Candidates that do not have at least 1 year ...

TensorWave Inc.

About the Role We are building our level 2 technical support team from the ground up, and we are looking for a Technical Support Engineer to join it. Our customers are not filing tickets about ...

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It Level 2 Technical Support information

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$15

$24

$48

How much do it level 2 technical support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for it level 2 technical support in the United States is $24.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is the difference between It Level 2 Technical Support vs It Help Desk Technician?

AspectIt Level 2 Technical SupportIt Help Desk Technician
CertificationsCompTIA A+, Network+ often requiredCompTIA A+ typically required
Work EnvironmentMore technical, troubleshooting complex issuesFrontline support, initial contact for users
ResponsibilitiesDiagnose and resolve advanced technical problems, escalate issuesAssist users with basic issues, ticket logging, and initial troubleshooting

It Level 2 Technical Support focuses on resolving more complex technical problems and troubleshooting escalated issues, often requiring deeper technical knowledge and certifications. In contrast, It Help Desk Technicians handle initial user support, basic troubleshooting, and ticket management. While both roles require strong communication skills, Level 2 support involves more technical expertise and problem-solving for advanced issues.

What cities are hiring for It Level 2 Technical Support jobs?

Cities with the most It Level 2 Technical Support job openings:

What states have the most It Level 2 Technical Support jobs?

States with the most job openings for It Level 2 Technical Support jobs include:

What are popular job titles related to It Level 2 Technical Support jobs?

For It Level 2 Technical Support jobs, the most frequently searched job titles are:

Level II Technical Support Trainer

Lehighton, PA • On-site

Pencor Services
201 - 500 employees
Learn more about Pencor Servicesexternal

$19/hr

Full-time

Posted 13 days ago

Job description

Company: Blue Ridge Communications
Shift: Monday-Friday, 8AM-5PM (extended hours when traveling to BRC Retail Centers or providing training to after-hours staff)
Pencor and its subsidiaries are Equal Opportunity Employers
A Technical Support Trainer is needed in our Level II Technical Support Group. This trainer will primarily focus on providing a dedicated Troubleshooting training resource to our Customer Service Representatives, Customer Service Training Department and Level II Technical Support representatives as needed.
Responsibilities include:
  • Leading troubleshooting training days at the Mahoning Contact Center, attending retraining days and remedial training efforts with individuals
    • Providing support during live troubleshooting training calls alongside the Customer Service Training Department
  • Preparation for our Customer Service departments new hire troubleshooting classes
    • Creating class accounts and coordinating with new hires attending training in person
  • Coordinating and communicating with the Customer Service Training Department on current troubleshooting concerns, training needs and known issues as well as new product launches and critical product changes
  • Actively participating in troubleshooting and communication with the Level II Technical Support team, in their environment, to stay current on product knowledge and troubleshooting skills
  • Researching and soliciting feedback from the Level II Technical Support Team related to troubleshooting concerns and questions from their interactions with Customer Service and Technicians and applying this valuable information to future training and documentation
  • Traveling to each Blue Ridge Retail Office location quarterly to ensure confidence in troubleshooting, support additional training needs at the local level, receive feedback on training needs and ensure follow-up is tracked and provided
  • Managing time-sensitive product training and troubleshooting updates
  • Other duties as assigned

Qualifications:
  • Associates Degree in Communications, I.T. or Education OR experience in the Telecommunications industry providing troubleshooting related customer service, technical support or relevant training positions
  • Established residency in Pennsylvania
  • Valid PA Driver's License and good driving record
  • Understanding of Cable TV, Internet, Digital Phone, Wi-Fi and home security -especially relating to equipment connectivity and functionality
  • Commendable proficiency in using monitoring and troubleshooting tools such as ICOMS, SLICC, CAMP and iGlass
  • Background of delivering quality, relevant, training - both hands-on and via Zoom methods; receiving excellent participant feedback
  • Excellent Communications Skills - Oral and written
  • Excellent Troubleshooting and Problem Solving Skills
  • Excellent Project Management Skills
  • Excellent Organizational and Time Management Skills
  • Excellent Data Entry and Computer Skills - Microsoft Office Programs and Basecamp
  • Ability to provide efficient and effective documentation and presentations
  • Ability and willingness to continue learning all aspects of our service offerings and delivery methods, as well as relevant troubleshooting related skills from vendors and our Technical departments
  • Ability to work independently as well as part of a team in a fast-paced environment
  • Ability to adapt to change, create solutions and implement changes
  • Ability to portray a cooperative, professional and positive attitude towards customers, management and fellow coworkers

Apply