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Level 2 Technical Support Engineer Jobs (NOW HIRING)

KSB, Inc.

IT Support Engineer II

Richmond, VA · On-site

IT Support Engineer IISkip to main contentThis website stores cookies on your computer. These ... Deliver hands-on Level 1 and Level 2 technical support at multiple facility locations* **System ...

Ksb

IT Support Engineer II

Richmond, VA · On-site

Position: IT Support Engineer II Reports To: Senior IT Infrastructure Systems Manager for KSB North ... Deliver hands-on Level 1 and Level 2 technical support at multiple facility locations * System ...

NeuroFlow

Technical Support Engineer

Philadelphia, PA · On-site

While pursuing his MBA at Wharton, Chris met his future co-founder Adam Pardes, and the two agreed ... queries, and system-level tools. The right candidate is technically solid, methodical, and ...

Novarad Corporation

Be Seen First

Technical Support Engineer III

Provo, UT · On-site

... I or Level II Support Engineers. · Perform detailed root-cause analysis on recurring or high ... Mentor and coach Technical Support Engineers through technical guidance, troubleshooting ...

Itron, Inc.

Technical Support Engineer

Chicago, IL · On-site

... Service Level Agreements (SLAs). * Champion a customer-centric approach by resolving issues ... Technical Support Engineering, Customer Support Engineering, or a similar role supporting SaaS ...

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer ... Troubleshoot across APIs, integrations, logs, and infrastructure (not just UI-level issues)

Podium

Technical Support Engineer

Lehi, UT · On-site

... highest level of service and resolution to our customers, aligned with the goals of being the ... Technical Support Engineers will report directly to the Technical Support Manager. What You Will Do:

Itron, Inc.

Technical Support Engineer

Chicago, IL · On-site

... Service Level Agreements (SLAs). * Champion a customer-centric approach by resolving issues ... Technical Support Engineering, Customer Support Engineering, or a similar role supporting SaaS ...

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Level 2 Technical Support Engineer information

See salary details

$37.5K

$79K

$119.5K

How much do level 2 technical support engineer jobs pay per year?

As of Sep 10, 2026, the average yearly pay for level 2 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a level 2 technical support engineer?

Level 2 Technical Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by the first line of support (Level 1). They diagnose, troubleshoot, and resolve advanced hardware, software, or network problems, often requiring deeper technical knowledge and access to system configurations. These engineers may also escalate particularly challenging issues to Level 3 support or specialized teams. They play a crucial role in ensuring customer satisfaction by efficiently resolving escalated technical problems.

How does a level 2 technical support engineer typically interact with other support tiers and departments?

As a Level 2 Technical Support Engineer, you regularly collaborate with both Level 1 and Level 3 support teams as well as departments like engineering or product management. You may escalate complex issues from Level 1, providing detailed diagnostics and troubleshooting steps, and sometimes relay unresolved or highly technical problems to Level 3 or development teams. Clear communication and documentation are essential, as you help ensure seamless handoffs and knowledge sharing. This cross-team interaction not only aids in resolving customer issues efficiently but also offers learning opportunities and insight into product development.

What are the key skills and qualifications needed to thrive as a level 2 technical support engineer, and why are they important?

A Level 2 Technical Support Engineer needs strong troubleshooting abilities, in-depth knowledge of operating systems and networking, and typically a degree in computer science or related certifications like CompTIA or Microsoft. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is essential for efficiently resolving customer issues. Excellent communication, patience, and problem-solving skills help them effectively assist users and collaborate with internal teams. These competencies are crucial for delivering timely solutions, minimizing downtime, and ensuring customer satisfaction in a technical support environment.

What is the difference between Level 2 Technical Support Engineer vs Level 1 Technical Support Engineer?

AspectLevel 2 Technical Support EngineerLevel 1 Technical Support Engineer
CredentialsTypically requires basic certifications like CompTIA A+ or similarEntry-level certifications or none required
Work EnvironmentHandles more complex issues, often in a dedicated support teamHandles initial customer inquiries, basic troubleshooting
ResponsibilitiesDiagnoses and resolves advanced technical problems, escalates when neededProvides basic support, gathers information, and escalates complex issues

The Level 2 Technical Support Engineer focuses on resolving more complex technical issues and requires more specialized knowledge and certifications compared to the Level 1 Technical Support Engineer, who handles basic customer support and initial troubleshooting.

What cities are hiring for Level 2 Technical Support Engineer jobs?

Cities with the most Level 2 Technical Support Engineer job openings:

What are popular job titles related to Level 2 Technical Support Engineer jobs?

For Level 2 Technical Support Engineer jobs, the most frequently searched job titles are:

Level 2 Technical Support Engineer jobs near you

Level II Technical Support Trainer

Lehighton, PA • On-site

Pencor Services
201 - 500 employees
Learn more about Pencor Servicesexternal

$19/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Company: Blue Ridge Communications
Shift: Monday-Friday, 8AM-5PM (extended hours when traveling to BRC Retail Centers or providing training to after-hours staff)
Pencor and its subsidiaries are Equal Opportunity Employers
A Technical Support Trainer is needed in our Level II Technical Support Group. This trainer will primarily focus on providing a dedicated Troubleshooting training resource to our Customer Service Representatives, Customer Service Training Department and Level II Technical Support representatives as needed.
Responsibilities include:
  • Leading troubleshooting training days at the Mahoning Contact Center, attending retraining days and remedial training efforts with individuals
    • Providing support during live troubleshooting training calls alongside the Customer Service Training Department
  • Preparation for our Customer Service departments new hire troubleshooting classes
    • Creating class accounts and coordinating with new hires attending training in person
  • Coordinating and communicating with the Customer Service Training Department on current troubleshooting concerns, training needs and known issues as well as new product launches and critical product changes
  • Actively participating in troubleshooting and communication with the Level II Technical Support team, in their environment, to stay current on product knowledge and troubleshooting skills
  • Researching and soliciting feedback from the Level II Technical Support Team related to troubleshooting concerns and questions from their interactions with Customer Service and Technicians and applying this valuable information to future training and documentation
  • Traveling to each Blue Ridge Retail Office location quarterly to ensure confidence in troubleshooting, support additional training needs at the local level, receive feedback on training needs and ensure follow-up is tracked and provided
  • Managing time-sensitive product training and troubleshooting updates
  • Other duties as assigned

Qualifications:
  • Associates Degree in Communications, I.T. or Education OR experience in the Telecommunications industry providing troubleshooting related customer service, technical support or relevant training positions
  • Established residency in Pennsylvania
  • Valid PA Driver's License and good driving record
  • Understanding of Cable TV, Internet, Digital Phone, Wi-Fi and home security -especially relating to equipment connectivity and functionality
  • Commendable proficiency in using monitoring and troubleshooting tools such as ICOMS, SLICC, CAMP and iGlass
  • Background of delivering quality, relevant, training - both hands-on and via Zoom methods; receiving excellent participant feedback
  • Excellent Communications Skills - Oral and written
  • Excellent Troubleshooting and Problem Solving Skills
  • Excellent Project Management Skills
  • Excellent Organizational and Time Management Skills
  • Excellent Data Entry and Computer Skills - Microsoft Office Programs and Basecamp
  • Ability to provide efficient and effective documentation and presentations
  • Ability and willingness to continue learning all aspects of our service offerings and delivery methods, as well as relevant troubleshooting related skills from vendors and our Technical departments
  • Ability to work independently as well as part of a team in a fast-paced environment
  • Ability to adapt to change, create solutions and implement changes
  • Ability to portray a cooperative, professional and positive attitude towards customers, management and fellow coworkers

Apply