Network Engineer: On behalf of our IT Services client, Procom is searching for a Technical Support Engineer- Level 2 for an onsite 3 to 6-month contract to hire role in the West Houston, TX 77084.
New
Network Engineer: On behalf of our IT Services client, Procom is searching for a Technical Support Engineer- Level 2 for an onsite 3 to 6-month contract to hire role in the West Houston, TX 77084.
New
Level II Technical Support
Amarillo, TX · On-site
As a Level II Technical Support Representative, you will be responsible for monitoring the following products 24 hours a day: * Wireless/VOIP * Hosted Phone System * Fiber * POTS * DSL You'll also be ...
Level II Technical Support
Amarillo, TX · On-site
As a Level II Technical Support Representative, you will be responsible for monitoring the following products 24 hours a day: * Wireless/VOIP * Hosted Phone System * Fiber * POTS * DSL You'll also be ...
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Level Two Technical Engineer
Baton Rouge, LA · On-site
$55K - $75K/yr
Immense Networks is seeking a Level Two Technical Engineer with strong networking experience ... Provide advanced remote and on-site networking and infrastructure support. * Troubleshoot and ...
Quick apply
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Level Two Technical Engineer
Baton Rouge, LA · On-site
$55K - $75K/yr
Immense Networks is seeking a Level Two Technical Engineer with strong networking experience ... Provide advanced remote and on-site networking and infrastructure support. * Troubleshoot and ...
IT Support Engineer II
Birmingham, AL · On-site
Position Overview The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on advanced ...
IT Support Engineer II
Birmingham, AL · On-site
Position Overview The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on advanced ...
Description Position Overview The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on ...
Description Position Overview The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on ...
IT Support Engineer II
Charleston, SC · On-site
Job Type Full-time Description Position Overview The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This ...
IT Support Engineer II
Charleston, SC · On-site
Job Type Full-time Description Position Overview The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This ...
Desktop Support Engineer
Orangeburg, SC · On-site
Provide Level-2 technical support for supported desktops, laptops, and peripherals. This includes ... Engineer Mandatory Skills * Strong customer service skills * Reliability and a strong sense of ...
Desktop Support Engineer
Orangeburg, SC · On-site
Provide Level-2 technical support for supported desktops, laptops, and peripherals. This includes ... Engineer Mandatory Skills * Strong customer service skills * Reliability and a strong sense of ...
IT Support Engineer II
Richmond, VA · On-site
They are seeking a Level 2 IT Support Engineer to provide advanced technical support and hands-on field assistance for their North American operations, ensuring the operational efficiency of critical ...
IT Support Engineer II
Richmond, VA · On-site
They are seeking a Level 2 IT Support Engineer to provide advanced technical support and hands-on field assistance for their North American operations, ensuring the operational efficiency of critical ...
Ready to level-up your career at the company leading workforce transformation in the agentic era ... 1 and 2 cases, as well as, implementing and finding ways to prevent customer issues through ...
Ready to level-up your career at the company leading workforce transformation in the agentic era ... 1 and 2 cases, as well as, implementing and finding ways to prevent customer issues through ...
Ready to level-up your career at the company leading workforce transformation in the agentic era ... 1 and 2 cases, as well as, implementing and finding ways to prevent customer issues through ...
Ready to level-up your career at the company leading workforce transformation in the agentic era ... 1 and 2 cases, as well as, implementing and finding ways to prevent customer issues through ...
... II, to facilitate feedback Record and document all issues related to the customers The creation of documented solutions for both internal and external support web-pages Technical Support Engineer ...
... II, to facilitate feedback Record and document all issues related to the customers The creation of documented solutions for both internal and external support web-pages Technical Support Engineer ...
... level of customer satisfaction. As our Technical Support Engineer, you will work directly with ... customers to troubleshoot and resolve advanced technical issues across diverse environments. You ...
... level of customer satisfaction. As our Technical Support Engineer, you will work directly with ... customers to troubleshoot and resolve advanced technical issues across diverse environments. You ...
... for NMA's developer partners. Through these many partnerships, NMA was able to gain valuable ... The primary function of the Technical Support Representative - Level 2 (TSR2) position is to ...
... for NMA's developer partners. Through these many partnerships, NMA was able to gain valuable ... The primary function of the Technical Support Representative - Level 2 (TSR2) position is to ...
Technical Support Engineer
Hagerstown, MD · On-site
Lead level is a specialist in Technical Support Engineering, typically obtained through education and work experience (position typically requires 6 years or more relevant experience).Provide ...
Technical Support Engineer
Hagerstown, MD · On-site
Lead level is a specialist in Technical Support Engineering, typically obtained through education and work experience (position typically requires 6 years or more relevant experience).Provide ...
Technical Support Engineer
Sunnyvale, CA · On-site
$90K - $110K/yr
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...
Technical Support Engineer
Sunnyvale, CA · On-site
$90K - $110K/yr
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...
The Technical Support Engineer provides in depth technical support (Tier 2) for our growing customer base and users of our software. The role will be responsible for providing support for products ...
The Technical Support Engineer provides in depth technical support (Tier 2) for our growing customer base and users of our software. The role will be responsible for providing support for products ...
The Technical Support Engineer provides in depth technical support (Tier 2) for our growing customer base and users of our software. The role will be responsible for providing support for products ...
The Technical Support Engineer provides in depth technical support (Tier 2) for our growing customer base and users of our software. The role will be responsible for providing support for products ...
Technical Support Engineer
$90K - $110K/yr
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...
Technical Support Engineer
$90K - $110K/yr
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...
Technical Support Engineer
Sunnyvale, CA · On-site
$88K - $107K/yr
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...
Technical Support Engineer
Sunnyvale, CA · On-site
$88K - $107K/yr
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...
Technical Support Engineer II
Utica, NY · On-site
The Technical Support Engineer II is responsible for providing leading edge technical support to Indium Corporation's customers and potential customers ESSENTIAL JOB FUNCTIONS (COMPETENCIES): • ...
Technical Support Engineer II
Utica, NY · On-site
The Technical Support Engineer II is responsible for providing leading edge technical support to Indium Corporation's customers and potential customers ESSENTIAL JOB FUNCTIONS (COMPETENCIES): • ...
Level 2 Technical Support Engineer information
See salary details
$37.5K - $45K
4% of jobs
$45K - $52.4K
12% of jobs
$58K is the 25th percentile. Wages below this are outliers.
$52.4K - $59.9K
12% of jobs
$59.9K - $67.3K
13% of jobs
The median wage is $73.1K / yr.
$67.3K - $74.8K
12% of jobs
$74.8K - $82.2K
9% of jobs
$82.2K - $89.7K
8% of jobs
$95K is the 75th percentile. Wages above this are outliers.
$89.7K - $97.1K
9% of jobs
$97.1K - $104.6K
9% of jobs
$104.6K - $112K
4% of jobs
$112K - $119.5K
10% of jobs
$37.5K
$79K
$119.5K
How much do level 2 technical support engineer jobs pay per year?
As of Aug 20, 2026, the average yearly pay for level 2 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.
What is a level 2 technical support engineer?
Level 2 Technical Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by the first line of support (Level 1). They diagnose, troubleshoot, and resolve advanced hardware, software, or network problems, often requiring deeper technical knowledge and access to system configurations. These engineers may also escalate particularly challenging issues to Level 3 support or specialized teams. They play a crucial role in ensuring customer satisfaction by efficiently resolving escalated technical problems.
How does a level 2 technical support engineer typically interact with other support tiers and departments?
As a Level 2 Technical Support Engineer, you regularly collaborate with both Level 1 and Level 3 support teams as well as departments like engineering or product management. You may escalate complex issues from Level 1, providing detailed diagnostics and troubleshooting steps, and sometimes relay unresolved or highly technical problems to Level 3 or development teams. Clear communication and documentation are essential, as you help ensure seamless handoffs and knowledge sharing. This cross-team interaction not only aids in resolving customer issues efficiently but also offers learning opportunities and insight into product development.
What are the key skills and qualifications needed to thrive as a level 2 technical support engineer, and why are they important?
A Level 2 Technical Support Engineer needs strong troubleshooting abilities, in-depth knowledge of operating systems and networking, and typically a degree in computer science or related certifications like CompTIA or Microsoft. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is essential for efficiently resolving customer issues. Excellent communication, patience, and problem-solving skills help them effectively assist users and collaborate with internal teams. These competencies are crucial for delivering timely solutions, minimizing downtime, and ensuring customer satisfaction in a technical support environment.
What is the difference between Level 2 Technical Support Engineer vs Level 1 Technical Support Engineer?
| Aspect | Level 2 Technical Support Engineer | Level 1 Technical Support Engineer |
|---|---|---|
| Credentials | Typically requires basic certifications like CompTIA A+ or similar | Entry-level certifications or none required |
| Work Environment | Handles more complex issues, often in a dedicated support team | Handles initial customer inquiries, basic troubleshooting |
| Responsibilities | Diagnoses and resolves advanced technical problems, escalates when needed | Provides basic support, gathers information, and escalates complex issues |
The Level 2 Technical Support Engineer focuses on resolving more complex technical issues and requires more specialized knowledge and certifications compared to the Level 1 Technical Support Engineer, who handles basic customer support and initial troubleshooting.
What cities are hiring for Level 2 Technical Support Engineer jobs?
Cities with the most Level 2 Technical Support Engineer job openings:
Other
This job post has expired today. Applications are no longer accepted.
Job description
Network Engineer:
On behalf of our IT Services client, Procom is searching for a Technical Support Engineer- Level 2 for an onsite 3 to 6-month contract to hire role in the West Houston, TX 77084. . Must be able to work a 10:30 to 6:30 pm shift M-F.
Network Engineer - Job Description:
We are seeking a Level 2 Technical Support Engineer who is self-motivated, reliable, and passionate about delivering high-quality IT services. This individual will play a crucial role in supporting client infrastructure, resolving complex issues, and assisting with project implementation. The ideal candidate has at least 4 years of relevant experience, preferably within an MSP environment.
Network Engineer - Responsibilities:
Deliver exceptional service and technical support that meets or exceeds client expectations
Document client environments and support histories accurately and consistently
Handle T&M service requests and assist senior engineers with larger infrastructure projects
Install, configure, and troubleshoot workstation and server environments
Maintain and manage backups (e.g., Chartec, Datto, Acronis)
Configure and support POP, SMTP, Exchange, and Office 365 mail clients, including Outlook
Provide support for networking environments, including routing, switching, and wireless
Network Engineer - Mandatory Skills:
Cisco Switching, VLANs, Routing, Firewall Support
Cisco Meraki (Firewalls, APs, Switches, VPN)
Network Administration, Routing & Switching, Network Troubleshooting
Server Hardware Technologies (CPU, RAID, SCSI)
Virtualization & Public/Private Cloud (Azure, etc.)
Backup & Recovery Solutions (Chartec, Datto, Acronis)
Office 365 Console, SharePoint, Exchange to O365 and Azure migration projects
Network Engineer - Nice-to-Have Skills:
AWS (Amazon Web Services)
Barracuda (provides security, networking, and storage products)
IT Glue (a cloud-based IT documentation platform)
QuickBooks (an accounting software)
ThreatLocker
Network Engineer - Assignment Length:
Expectations is a 3-6 month contract to hire
Network Engineer - Start Date:
ASAP.
Network Engineer - Assignment Location:
West Houston, Texas area 77084 (onsite)
On behalf of our IT Services client, Procom is searching for a Technical Support Engineer- Level 2 for an onsite 3 to 6-month contract to hire role in the West Houston, TX 77084. . Must be able to work a 10:30 to 6:30 pm shift M-F.
Network Engineer - Job Description:
We are seeking a Level 2 Technical Support Engineer who is self-motivated, reliable, and passionate about delivering high-quality IT services. This individual will play a crucial role in supporting client infrastructure, resolving complex issues, and assisting with project implementation. The ideal candidate has at least 4 years of relevant experience, preferably within an MSP environment.
Network Engineer - Responsibilities:
Deliver exceptional service and technical support that meets or exceeds client expectations
Document client environments and support histories accurately and consistently
Handle T&M service requests and assist senior engineers with larger infrastructure projects
Install, configure, and troubleshoot workstation and server environments
Maintain and manage backups (e.g., Chartec, Datto, Acronis)
Configure and support POP, SMTP, Exchange, and Office 365 mail clients, including Outlook
Provide support for networking environments, including routing, switching, and wireless
Network Engineer - Mandatory Skills:
Cisco Switching, VLANs, Routing, Firewall Support
Cisco Meraki (Firewalls, APs, Switches, VPN)
Network Administration, Routing & Switching, Network Troubleshooting
Server Hardware Technologies (CPU, RAID, SCSI)
Virtualization & Public/Private Cloud (Azure, etc.)
Backup & Recovery Solutions (Chartec, Datto, Acronis)
Office 365 Console, SharePoint, Exchange to O365 and Azure migration projects
Network Engineer - Nice-to-Have Skills:
AWS (Amazon Web Services)
Barracuda (provides security, networking, and storage products)
IT Glue (a cloud-based IT documentation platform)
QuickBooks (an accounting software)
ThreatLocker
Network Engineer - Assignment Length:
Expectations is a 3-6 month contract to hire
Network Engineer - Start Date:
ASAP.
Network Engineer - Assignment Location:
West Houston, Texas area 77084 (onsite)