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Level 2 Technical Support Engineer Jobs (NOW HIRING)

AMA TechTel

Level II Technical Support

Amarillo, TX · On-site

As a Level II Technical Support Representative, you will be responsible for monitoring the following products 24 hours a day: * Wireless/VOIP * Hosted Phone System * Fiber * POTS * DSL You'll also be ...

AMA TechTel

Level II Technical Support

Amarillo, TX

As a Level II Technical Support Representative, you will be responsible for monitoring the following products 24 hours a day: * Wireless/VOIP * Hosted Phone System * Fiber * POTS * DSL You'll also be ...

Computech Corporation

Level 2 Technical Support

Saline, MI

$33K - $42K/yr

Technical Support(Level 2) Location: Saline ,MI Duration:12 Months Role Description : Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter ...

CodeForce

Technical Support Engineer - VOIP & MSP

Technical Support Engineer - VoIP & MSP Location: Remote Job Type: Full-Time Job Summary We are ... Provide Level 1 & Level 2 technical support to clients via phone, email, and ticketing systems.

KSB Company

IT Support Engineer II

Richmond, VA · On-site

They are seeking a Level 2 IT Support Engineer to provide advanced technical support and hands-on field assistance for their North American operations, ensuring the operational efficiency of critical ...

NetApp

Technical Support Engineer

Morrisville, NC

Job Summary We are seeking a highly skilled and motivated Technical Support Engineer 2 to join our ... Participate actively in level 1 Swarming events. * Collaborate with other Technical Support ...

NetApp

Technical Support Engineer

Wichita, KS

Job Summary We are seeking a highly skilled and motivated Technical Support Engineer 2 to join our ... Participate actively in level 1 Swarming events. * Collaborate with other Technical Support ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$88K - $107K/yr

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

Assa Abloy

Technical Support Engineer

Austin, TX · On-site

The primary objective is to manage support cases in accordance with service level agreements (SLA ... As our Technical Support Engineer, you'll support HID's success by: * Managing incidents to meet ...

ASSA ABLOY

Technical Support Engineer

Austin, TX · On-site

The primary objective is to manage support cases in accordance with service level agreements (SLA ... As our Technical Support Engineer, you'll support HID's success by: * Managing incidents to meet ...

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Level 2 Technical Support Engineer information

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$119.5K

How much do level 2 technical support engineer jobs pay per year?

As of Jul 29, 2026, the average yearly pay for level 2 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

Is AI replacing tech support?

AI is automating certain routine tasks in technical support, such as troubleshooting common issues and providing basic assistance. However, Level 2 Technical Support Engineers are still essential for handling complex problems, interpreting customer needs, and providing personalized solutions that require human judgment and expertise.

What is the salary of technical support engineer Level 2 in VMware?

The salary for a Level 2 Technical Support Engineer at VMware typically ranges from $70,000 to $90,000 annually, depending on experience, location, and certifications. This role often requires strong troubleshooting skills and familiarity with VMware products and tools.

How does a Level 2 Technical Support Engineer typically interact with other support tiers and departments?

As a Level 2 Technical Support Engineer, you regularly collaborate with both Level 1 and Level 3 support teams as well as departments like engineering or product management. You may escalate complex issues from Level 1, providing detailed diagnostics and troubleshooting steps, and sometimes relay unresolved or highly technical problems to Level 3 or development teams. Clear communication and documentation are essential, as you help ensure seamless handoffs and knowledge sharing. This cross-team interaction not only aids in resolving customer issues efficiently but also offers learning opportunities and insight into product development.

What is the difference between Level 2 Technical Support Engineer vs Level 1 Technical Support Engineer?

AspectLevel 2 Technical Support EngineerLevel 1 Technical Support Engineer
CredentialsTypically requires basic certifications like CompTIA A+ or similarEntry-level certifications or none required
Work EnvironmentHandles more complex issues, often in a dedicated support teamHandles initial customer inquiries, basic troubleshooting
ResponsibilitiesDiagnoses and resolves advanced technical problems, escalates when neededProvides basic support, gathers information, and escalates complex issues

The Level 2 Technical Support Engineer focuses on resolving more complex technical issues and requires more specialized knowledge and certifications compared to the Level 1 Technical Support Engineer, who handles basic customer support and initial troubleshooting.

What is a level 2 support engineer?

A Level 2 Support Engineer is a technical support professional who handles more complex issues that cannot be resolved by Level 1 support. They troubleshoot hardware, software, and network problems, often using diagnostic tools and technical knowledge, and may escalate unresolved issues to higher-level teams or developers.

What is L1 L2 L3 support engineer?

A Level 2 (L2) Technical Support Engineer handles more complex technical issues that cannot be resolved by Level 1 support, often requiring deeper product knowledge and troubleshooting skills. L2 engineers typically escalate unresolved issues to Level 3 (L3) support, which involves specialized expertise or development teams for advanced problem resolution. These roles often require familiarity with diagnostic tools, remote support, and technical documentation.

What are Level 2 Technical Support Engineers?

Level 2 Technical Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by the first line of support (Level 1). They diagnose, troubleshoot, and resolve advanced hardware, software, or network problems, often requiring deeper technical knowledge and access to system configurations. These engineers may also escalate particularly challenging issues to Level 3 support or specialized teams. They play a crucial role in ensuring customer satisfaction by efficiently resolving escalated technical problems.

What are the key skills and qualifications needed to thrive as a Level 2 Technical Support Engineer, and why are they important?

A Level 2 Technical Support Engineer needs strong troubleshooting abilities, in-depth knowledge of operating systems and networking, and typically a degree in computer science or related certifications like CompTIA or Microsoft. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is essential for efficiently resolving customer issues. Excellent communication, patience, and problem-solving skills help them effectively assist users and collaborate with internal teams. These competencies are crucial for delivering timely solutions, minimizing downtime, and ensuring customer satisfaction in a technical support environment.
What cities are hiring for Level 2 Technical Support Engineer jobs? Cities with the most Level 2 Technical Support Engineer job openings:
Level 2 Technical Support Engineer jobs near you

Level II Technical Support

AMA TechTel

Amarillo, TX • On-site

Full-time

Medical, Retirement

Re-posted 24 days ago

Job description

ASK US ABOUT OUR HIRING BONUS!
AMA TechTel is a rapidly growing telecommunications company and we have immediate openings for dynamic individuals in our Technical Support department as a Level II Technical Support Representative.
The Technical Support division provides inbound phone support for AMA TechTel's diverse line of communication products, monitors critical network functions, and performs repairs and upgrades on computer hardware and software.
As a Level II Technical Support Representative, you will be responsible for monitoring the following products 24 hours a day:
  • Wireless/VOIP
  • Hosted Phone System
  • Fiber
  • POTS
  • DSL

You'll also be responsible for reporting any network issues to management within the timeline allotted by company procedures 24 hours a day and escalating as necessary, along with the following:
- Handling calls from residential and commercial customers to resolve any technical issues on all products provided.
- Making follow up courtesy calls once the reported trouble is resolved to ensure customer satisfaction.
- Reporting troubles with our partnered service providers after hours and on weekends.
- Having a thorough understanding of all products offered.
- Diagnosing/repairing customer's personal computers that have been brought in for billable labor.
- Learning and understanding the functions of other departments to be able to execute them after hours.
- Monitoring ACD queues and managing talk times to ensure hold times are minimal.
- Communicating with customers and resolving any issues reported via the support email account.
  • Provisioning / de-provisioning the following services:
  • Wireless/VOIP
  • DSL
  • Email
  • Dial-up
  • Hot Spot Users

- Handling account suspends and restores.
- Maintaining monitoring software and making sure all data contained therein is correct and up to date.
- Reports monthly on wireless network capacity. Provide exceptional technical support for all commercial calls to ensure our level of customer service remains unmatched by our competitors.
- Submitting tickets to be worked by our field services and managed services departments.
- All other duties as assigned.
Qualifications
  • Must have a minimum of a high school diploma, Associates Degree in CIS preferred
  • Comp Tia A+ certification is preferred
  • Experience with computer repair, software/hardware preferred
  • Experience with Microsoft OS
  • Experience in troubleshooting Outlook and other email applications, including mobile email applications
  • 2 years related IT/Help Desk experience preferred
  • Must demonstrate computer knowledge with the ability to learn new software
  • General understanding of Webhosting preferred
  • Experience with ESI or Shoretel VoIP phones is a plus
  • Experience in Metaswitch or CSX is a plus
  • Telecommunications experience is a plus

Skills
  • Ability to thrive in a fast-paced environment and respond accordingly to high-priority situations is essential
  • Must work well with others, as part of a team as well as individually
  • Must possess and demonstrate excellent communication skills
  • Must demonstrate excellent organizational skills
  • Must be enthusiastic and self-motivated
  • Proven customer support professional with at least three years of call center experience preferred
  • Ability to speak Spanish preferred

Benefits
  • We offer a compensation plan including excellent benefits with 401K, health insurance, and a competitive starting salary.

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