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Level 2 Technical Support Engineer Jobs (NOW HIRING)

SAIC

Tier Two Technical Support

Aberdeen, MD · On-site

$120K - $160K/yr

S. Army Combat Capabilities Development Command (CCDEVCOM), Engineering and Systems Integration ... Other duties will include Tier 2 level support covering: * Resolution of Escalated Tier 1 Tickets.

Viaero Wireless

Tier 2 Technical Support

Fort Morgan, CO · On-site

$16.50 - $18/hr

We train our Tier 2 Technical Support Specialists to work onsite at our Call Center and be our in-house experts when it comes to resolving technical device and network issues for our customers. They ...

Duravant

Technical Support Engineer

Woodland, CA · On-site

As the Technical Support Engineer you will provides advanced technical support to field service ... Serve as 3rd-level escalation point for unresolved field service issues * Coordinate resolution of ...

Intralox

Technical Support Engineer

New Orleans, LA · On-site

Working within the Life Cycle Services Team, the Technical Support Engineer (Mechanical) will ... Serve as an advanced level remote troubleshooter and problem-solver for any issues that arise.

Axon

Technical Support Engineer II

Scottsdale, AZ · On-site

Manager, Technical Support * Work closely with Law Enforcement customers to ensure a stellar ... engineering teams. * Research, troubleshoot, diagnose customer issues and requests across all a ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

The Technical Support Engineer (TSE) works closely with Customer Service, Engineering, Finance ... level with applications such as Apache/IIS is an advantage, as well as Windows AD security ...

Axon

Technical Support Engineer II

Scottsdale, AZ · On-site

Manager, Technical Support * Work closely with Law Enforcement customers to ensure a stellar ... engineering teams. * Research, troubleshoot, diagnose customer issues and requests across all a ...

Scratch Financial

Technical Support Engineer

$110K - $120K/yr

Scratch has 2 main products: * Scratch Pay: Point-of-sale client-facing lending, including a BNPL ... What We Are Looking For * 4+ years in technical support, support engineering, or a related ...

Eaton

Technical Support Engineer

Arden, NC · On-site

$69K - $101K/yr

Preferred Qualifications: • Bachelor's degree in Electrical Engineering from an accredited institution • 2 years' experience in technical support, software, or IT Skills: POSITION CRITERIA: • ...

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Level 2 Technical Support Engineer information

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$119.5K

How much do level 2 technical support engineer jobs pay per year?

As of Aug 21, 2026, the average yearly pay for level 2 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a level 2 technical support engineer?

Level 2 Technical Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by the first line of support (Level 1). They diagnose, troubleshoot, and resolve advanced hardware, software, or network problems, often requiring deeper technical knowledge and access to system configurations. These engineers may also escalate particularly challenging issues to Level 3 support or specialized teams. They play a crucial role in ensuring customer satisfaction by efficiently resolving escalated technical problems.

How does a level 2 technical support engineer typically interact with other support tiers and departments?

As a Level 2 Technical Support Engineer, you regularly collaborate with both Level 1 and Level 3 support teams as well as departments like engineering or product management. You may escalate complex issues from Level 1, providing detailed diagnostics and troubleshooting steps, and sometimes relay unresolved or highly technical problems to Level 3 or development teams. Clear communication and documentation are essential, as you help ensure seamless handoffs and knowledge sharing. This cross-team interaction not only aids in resolving customer issues efficiently but also offers learning opportunities and insight into product development.

What are the key skills and qualifications needed to thrive as a level 2 technical support engineer, and why are they important?

A Level 2 Technical Support Engineer needs strong troubleshooting abilities, in-depth knowledge of operating systems and networking, and typically a degree in computer science or related certifications like CompTIA or Microsoft. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is essential for efficiently resolving customer issues. Excellent communication, patience, and problem-solving skills help them effectively assist users and collaborate with internal teams. These competencies are crucial for delivering timely solutions, minimizing downtime, and ensuring customer satisfaction in a technical support environment.

What is the difference between Level 2 Technical Support Engineer vs Level 1 Technical Support Engineer?

AspectLevel 2 Technical Support EngineerLevel 1 Technical Support Engineer
CredentialsTypically requires basic certifications like CompTIA A+ or similarEntry-level certifications or none required
Work EnvironmentHandles more complex issues, often in a dedicated support teamHandles initial customer inquiries, basic troubleshooting
ResponsibilitiesDiagnoses and resolves advanced technical problems, escalates when neededProvides basic support, gathers information, and escalates complex issues

The Level 2 Technical Support Engineer focuses on resolving more complex technical issues and requires more specialized knowledge and certifications compared to the Level 1 Technical Support Engineer, who handles basic customer support and initial troubleshooting.

What cities are hiring for Level 2 Technical Support Engineer jobs?

Cities with the most Level 2 Technical Support Engineer job openings:

Level 2 Technical Support Engineer jobs near you

Technical Support Engineer

Sigma Computing

San Francisco, CA • On-site

$90K - $115K/yr

Full-time

Re-posted 21 days ago

Job description

Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You'll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations.

Minimum Education Requirement

This position requires a U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field. This requirement is a minimum and cannot be substituted by work experience alone.

What You Will Be Doing
  • You will work with Sigma's customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.
  • Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance.
  • Collaborate with cross-functional groups - backend, frontend, DevOps, design, product, and the go-to-market teams to create a first-class experience for users of our product.
  • Participate in quarterly projects and perform periodic on-call duties to improve automation and processes.
Qualifications We Are Looking For
  • 2+ years of experience in a customer-facing technical role (Technical Support, Solutions Engineering, or Software Engineering) at a cloud or SaaS provider.
  • SQL proficiency - strong grasp of JOINs, Partitions, Window Functions, Aggregations, CTEs, and sub-queries.
  • SQL query performance troubleshooting and query plan analysis.
  • Proficient in data modeling concepts.
  • Ability to chart data into logical visualizations.
  • A proven track record of building trust with customers and bringing issues to resolution quickly.
  • Excellent verbal and written communication skills.
  • A strong desire to build scalable processes for issue resolution - documenting common patterns and building tooling for diagnosing issues.
  • Strong collaboration skills and the ability to work with multiple departments to coordinate issue triaging, diagnosis, and resolution.
Highly Desirable Skills & Experience
  • Supporting a cloud service in production.
  • Experience working with Snowflake, Redshift, or BigQuery.
  • Knowledge of GCP or AWS.
  • Startup experience.

Additional Job details

The base salary range for this position is $90k - $115k annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for an annual bonus, stock options, as well as a comprehensive benefits package.

If you do not feel that you satisfy all the listed requirements, we encourage you to still apply. We are enthusiastically looking for people that will help us grow our company and sometimes we are imperfect communicators and can't articulate perfectly what experience is required for a role. We are looking for people that are excited to grow and constantly ask how we can do things better. If you are excited about the opportunity, we encourage you to apply even if you don't satisfy 100% of the job requirements.

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