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Level 2 Technical Support Engineer Jobs (NOW HIRING)

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer ... Troubleshoot across APIs, integrations, logs, and infrastructure (not just UI-level issues)

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer ... Troubleshoot across APIs, integrations, logs, and infrastructure (not just UI-level issues)

Flywire

Technical Support Engineer II

Chicago, IL

The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to ... level. * Cross-Functional Liaison: Serve as a highly effective mediator and escalation bridge ...

AVEVA

Technical Support Engineer

Houston, TX · On-site

$56K - $115K/yr

Job Title: Tech Support Engineer II Location: Houston, TX and Scottsdale, AZ Employment Type ... As a Technical Support Engineer II, you will: * Complete a structured onboarding and product ramp ...

Flywire

Technical Support Engineer II

Chicago, IL · On-site

The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to ... level. * Cross-Functional Liaison: Serve as a highly effective mediator and escalation bridge ...

Nova Ltd.

Technical Support Engineer

Fremont, CA · On-site

$100K - $148K/yr

The technical support engineer will apply scientific methodologies and robust statistical ... Nova dives deep into dimensions and layers at the atomic level to extract unique insights and ...

Franklin Electric

Technical Support Engineer

Technical Support Engineer Department: Engineering Employment Type: Full Time Location: US - Remote Reporting To: Dave Johnson Description Join Franklin Electric on our mission to empower communities ...

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Level 2 Technical Support Engineer information

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$37.5K

$79K

$119.5K

How much do level 2 technical support engineer jobs pay per year?

As of Aug 21, 2026, the average yearly pay for level 2 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a level 2 technical support engineer?

Level 2 Technical Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by the first line of support (Level 1). They diagnose, troubleshoot, and resolve advanced hardware, software, or network problems, often requiring deeper technical knowledge and access to system configurations. These engineers may also escalate particularly challenging issues to Level 3 support or specialized teams. They play a crucial role in ensuring customer satisfaction by efficiently resolving escalated technical problems.

How does a level 2 technical support engineer typically interact with other support tiers and departments?

As a Level 2 Technical Support Engineer, you regularly collaborate with both Level 1 and Level 3 support teams as well as departments like engineering or product management. You may escalate complex issues from Level 1, providing detailed diagnostics and troubleshooting steps, and sometimes relay unresolved or highly technical problems to Level 3 or development teams. Clear communication and documentation are essential, as you help ensure seamless handoffs and knowledge sharing. This cross-team interaction not only aids in resolving customer issues efficiently but also offers learning opportunities and insight into product development.

What are the key skills and qualifications needed to thrive as a level 2 technical support engineer, and why are they important?

A Level 2 Technical Support Engineer needs strong troubleshooting abilities, in-depth knowledge of operating systems and networking, and typically a degree in computer science or related certifications like CompTIA or Microsoft. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is essential for efficiently resolving customer issues. Excellent communication, patience, and problem-solving skills help them effectively assist users and collaborate with internal teams. These competencies are crucial for delivering timely solutions, minimizing downtime, and ensuring customer satisfaction in a technical support environment.

What is the difference between Level 2 Technical Support Engineer vs Level 1 Technical Support Engineer?

AspectLevel 2 Technical Support EngineerLevel 1 Technical Support Engineer
CredentialsTypically requires basic certifications like CompTIA A+ or similarEntry-level certifications or none required
Work EnvironmentHandles more complex issues, often in a dedicated support teamHandles initial customer inquiries, basic troubleshooting
ResponsibilitiesDiagnoses and resolves advanced technical problems, escalates when neededProvides basic support, gathers information, and escalates complex issues

The Level 2 Technical Support Engineer focuses on resolving more complex technical issues and requires more specialized knowledge and certifications compared to the Level 1 Technical Support Engineer, who handles basic customer support and initial troubleshooting.

What cities are hiring for Level 2 Technical Support Engineer jobs?

Cities with the most Level 2 Technical Support Engineer job openings:

Level 2 Technical Support Engineer jobs near you

Technical Support Engineer

Fortinet, Inc.

Sunnyvale, CA • On-site

$88K - $107K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business.

You would act as the Technical Support Engineer for Switching and Wireless Team. 

As a Technical Support Engineer, you will:

Provide direct technical web and telephone support to Fortinet customers including:

  • Support and troubleshooting on the wireless and switching range of Fortinet products
  • Collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer network information
  • Collection and initial analysis of packet trace information
  • Recommend corrective actions based on analysis
  • Provide customer education where needed due to gaps in networking, product knowledge etc
  • Consultation of technical documentation, bulletins and release notes for known problems
  • Reproduction of customer environments on lab equipment
  • Follow up on technical cases including proper escalation and management of the case until case closure.
  • Manage customer communications and expectations until the closure of each case

We are looking for:

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

  • Experience in a technical support role in a networking/security company or equivalent education
  • Strong understanding of WiFi 802.11 networks, 4G LTE experience.
  • Strong understanding of TCP/IP, routing protocols, L2/L3 switches
  • Experience with security products firewalls, IPSec, IDS/IPS, WIDS
  • Strong troubleshooting and problem solving skills
  • Extensive working knowledge of Windows, MACOs,UNIX or Linux
  • Previous call center experience, preferably supporting data networking products and/or security products is desirable.
  • Strong English skills both written and verbal.
  • Must be authorized to work in the U.S. without sponsorship

Must be authorized to work in the U.S. without sponsorship.

Educational Requirements:

Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. 

Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

The US base salary range for this full-time position is $88,000 -$107,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.

Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.

Apply