Tier II Technical Support Engineer Mandatory Skills -Ability to effectively communicate updates to various audiences, including customers, sales support, management, and peers. -Ability to maintain ...
Tier II Technical Support Engineer Mandatory Skills -Ability to effectively communicate updates to various audiences, including customers, sales support, management, and peers. -Ability to maintain ...
Technical Support II Level 2 Technical Support provides intermediate to advanced troubleshooting ... Level 2 support also collaborates closely with internal engineering and sales teams to deliver ...
Technical Support II Level 2 Technical Support provides intermediate to advanced troubleshooting ... Level 2 support also collaborates closely with internal engineering and sales teams to deliver ...
... II, to facilitate feedback Record and document all issues related to the customers The creation of documented solutions for both internal and external support web-pages Technical Support Engineer ...
... II, to facilitate feedback Record and document all issues related to the customers The creation of documented solutions for both internal and external support web-pages Technical Support Engineer ...
Lead Support Engineer
Richardson, TX · On-site
Provide Tier I and Tier II technical support for hardware, software, network, mobile device, and ... Maintain a high level of customer satisfaction through effective communication and problem ...
Lead Support Engineer
Richardson, TX · On-site
Provide Tier I and Tier II technical support for hardware, software, network, mobile device, and ... Maintain a high level of customer satisfaction through effective communication and problem ...
Technical Support Engineer 2 (Remote)
Dallas, TX · On-site +1
The Technical Support Engineer 2 is a member of the Tier 2 Technical Support team in the Managed ... level • 3 + years of experience working knowledge of Virtual infrastructure technologies ...
Technical Support Engineer 2 (Remote)
Dallas, TX · On-site +1
The Technical Support Engineer 2 is a member of the Tier 2 Technical Support team in the Managed ... level • 3 + years of experience working knowledge of Virtual infrastructure technologies ...
The Technical Support Engineer 2 is a member of the Tier 2 Technical Support team in the Managed ... level 3 + years of experience working knowledge of Virtual infrastructure technologies ...
The Technical Support Engineer 2 is a member of the Tier 2 Technical Support team in the Managed ... level 3 + years of experience working knowledge of Virtual infrastructure technologies ...
Sr. Technical Support Engineer- L4 (IBM i) Responsible for the implementation of customer projects ... Provide SME-level input to Technical Pre-Sales on prospective solutions being designed/scoped.
Sr. Technical Support Engineer- L4 (IBM i) Responsible for the implementation of customer projects ... Provide SME-level input to Technical Pre-Sales on prospective solutions being designed/scoped.
Technical Support Engineer
Plano, TX · Hybrid
$41 - $67/hr
In this capacity, you manage high-level support requests that require specialized diagnostic ... Engineering Liaison: Act as a technical partner to Engineering and Product teams, not just ...
Technical Support Engineer
Plano, TX · Hybrid
$41 - $67/hr
In this capacity, you manage high-level support requests that require specialized diagnostic ... Engineering Liaison: Act as a technical partner to Engineering and Product teams, not just ...
Technical Support Engineer
Coppell, TX · On-site
... Support Specialist at Nokia, your core mission is to serve as a trusted technical interface to ... Delivers expertise in system-level troubleshooting, defect identification, and collaborates with R& ...
Technical Support Engineer
Coppell, TX · On-site
... Support Specialist at Nokia, your core mission is to serve as a trusted technical interface to ... Delivers expertise in system-level troubleshooting, defect identification, and collaborates with R& ...
Technical Support Engineer
Coppell, TX · On-site
$105K - $173K/yr
... Support Specialist at Nokia, your core mission is to serve as a trusted technical interface to ... Delivers expertise in system-level troubleshooting, defect identification, and collaborates with R& ...
Technical Support Engineer
Coppell, TX · On-site
$105K - $173K/yr
... Support Specialist at Nokia, your core mission is to serve as a trusted technical interface to ... Delivers expertise in system-level troubleshooting, defect identification, and collaborates with R& ...
Technical Support Engineer
Richardson, TX · On-site
Guide customers through technical troubleshooting via phone, email, and web meetings while delivering an exceptional support experience. * Escalate complex issues to Engineering with clear ...
Technical Support Engineer
Richardson, TX · On-site
Guide customers through technical troubleshooting via phone, email, and web meetings while delivering an exceptional support experience. * Escalate complex issues to Engineering with clear ...
Technical Support Engineer
Plano, TX · On-site
The Technical Support Engineer is the primary level of support, possessing advanced knowledge and understanding of all Crestron platforms and the video conferencing solutions running on those ...
Technical Support Engineer
Plano, TX · On-site
The Technical Support Engineer is the primary level of support, possessing advanced knowledge and understanding of all Crestron platforms and the video conferencing solutions running on those ...
Technical Support Engineer
Richardson, TX · On-site
Guide customers through technical troubleshooting via phone, email, and web meetings while delivering an exceptional support experience. * Escalate complex issues to Engineering with clear ...
Technical Support Engineer
Richardson, TX · On-site
Guide customers through technical troubleshooting via phone, email, and web meetings while delivering an exceptional support experience. * Escalate complex issues to Engineering with clear ...
Technical Support Engineer
Plano, TX · On-site
Provide technical sales support through telephone and email related business * Create engineering product submittals for field personnel to facilitate the sale of key products * Meet assigned ...
Technical Support Engineer
Plano, TX · On-site
Provide technical sales support through telephone and email related business * Create engineering product submittals for field personnel to facilitate the sale of key products * Meet assigned ...
Technical Support Engineer
Richardson, TX · On-site
Guide customers through technical troubleshooting via phone, email, and web meetings while delivering an exceptional support experience. * Escalate complex issues to Engineering with clear ...
Technical Support Engineer
Richardson, TX · On-site
Guide customers through technical troubleshooting via phone, email, and web meetings while delivering an exceptional support experience. * Escalate complex issues to Engineering with clear ...
Technical Support Engineer II
Allen, TX · On-site
$54K - $64K/yr
We are looking for a Technical Support Technician II to serve as a vital contributor to our ... level agreements Knowledge Management & Workflow Optimization * Propose and create new knowledge ...
Technical Support Engineer II
Allen, TX · On-site
$54K - $64K/yr
We are looking for a Technical Support Technician II to serve as a vital contributor to our ... level agreements Knowledge Management & Workflow Optimization * Propose and create new knowledge ...
Technical Support Engineer
Plano, TX · On-site
Provide technical sales support through telephone and email related business * Create engineering product submittals for field personnel to facilitate the sale of key products * Meet assigned ...
Technical Support Engineer
Plano, TX · On-site
Provide technical sales support through telephone and email related business * Create engineering product submittals for field personnel to facilitate the sale of key products * Meet assigned ...
... II/Product Specialist Support role. Your main responsibility is to provide technical support to ... level knowledge of Malware and the tools used to locate samples Ability to use common debug tools ...
... II/Product Specialist Support role. Your main responsibility is to provide technical support to ... level knowledge of Malware and the tools used to locate samples Ability to use common debug tools ...
Technical Support Engineer II
Allen, TX · On-site
$54K - $64K/yr
We are looking for a Technical Support Technician II to serve as a vital contributor to our ... level agreements Knowledge Management & Workflow Optimization * Propose and create new knowledge ...
Technical Support Engineer II
Allen, TX · On-site
$54K - $64K/yr
We are looking for a Technical Support Technician II to serve as a vital contributor to our ... level agreements Knowledge Management & Workflow Optimization * Propose and create new knowledge ...
... II/Product Specialist Support role. Your main responsibility is to provide technical support to ... level knowledge of Malware and the tools used to locate samples Ability to use common debug tools ...
... II/Product Specialist Support role. Your main responsibility is to provide technical support to ... level knowledge of Malware and the tools used to locate samples Ability to use common debug tools ...
Level 2 Technical Support Engineer information
See Dallas, TX salary details
$37.3K - $44.7K
4% of jobs
$44.7K - $52.1K
12% of jobs
$57.6K is the 25th percentile. Wages below this are outliers.
$52.1K - $59.5K
12% of jobs
$59.5K - $66.9K
13% of jobs
The median wage is $72.6K / yr.
$66.9K - $74.3K
12% of jobs
$74.3K - $81.7K
9% of jobs
$81.7K - $89.1K
8% of jobs
$94.4K is the 75th percentile. Wages above this are outliers.
$89.1K - $96.5K
9% of jobs
$96.5K - $103.9K
9% of jobs
$103.9K - $111.3K
4% of jobs
$111.3K - $118.7K
10% of jobs
$37.3K
$78.5K
$118.7K
How much do level 2 technical support engineer jobs pay per year?
As of Aug 20, 2026, the average yearly pay for level 2 technical support engineer in Dallas, TX is $78,514.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,600.00 and $97,900.00 per year, depending on experience, location, and employer.
What is a level 2 technical support engineer?
Level 2 Technical Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by the first line of support (Level 1). They diagnose, troubleshoot, and resolve advanced hardware, software, or network problems, often requiring deeper technical knowledge and access to system configurations. These engineers may also escalate particularly challenging issues to Level 3 support or specialized teams. They play a crucial role in ensuring customer satisfaction by efficiently resolving escalated technical problems.
How does a level 2 technical support engineer typically interact with other support tiers and departments?
As a Level 2 Technical Support Engineer, you regularly collaborate with both Level 1 and Level 3 support teams as well as departments like engineering or product management. You may escalate complex issues from Level 1, providing detailed diagnostics and troubleshooting steps, and sometimes relay unresolved or highly technical problems to Level 3 or development teams. Clear communication and documentation are essential, as you help ensure seamless handoffs and knowledge sharing. This cross-team interaction not only aids in resolving customer issues efficiently but also offers learning opportunities and insight into product development.
What are the key skills and qualifications needed to thrive as a level 2 technical support engineer, and why are they important?
A Level 2 Technical Support Engineer needs strong troubleshooting abilities, in-depth knowledge of operating systems and networking, and typically a degree in computer science or related certifications like CompTIA or Microsoft. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is essential for efficiently resolving customer issues. Excellent communication, patience, and problem-solving skills help them effectively assist users and collaborate with internal teams. These competencies are crucial for delivering timely solutions, minimizing downtime, and ensuring customer satisfaction in a technical support environment.
What is the difference between Level 2 Technical Support Engineer vs Level 1 Technical Support Engineer?
| Aspect | Level 2 Technical Support Engineer | Level 1 Technical Support Engineer |
|---|---|---|
| Credentials | Typically requires basic certifications like CompTIA A+ or similar | Entry-level certifications or none required |
| Work Environment | Handles more complex issues, often in a dedicated support team | Handles initial customer inquiries, basic troubleshooting |
| Responsibilities | Diagnoses and resolves advanced technical problems, escalates when needed | Provides basic support, gathers information, and escalates complex issues |
The Level 2 Technical Support Engineer focuses on resolving more complex technical issues and requires more specialized knowledge and certifications compared to the Level 1 Technical Support Engineer, who handles basic customer support and initial troubleshooting.
Full-time
Re-posted 13 days ago
Job description
Company Description
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)
Job Description
Tier II Technical Support Engineer
On behalf of our client, Procom Services is searching for a Tier II Technical Support Engineer for a contract opportunity in Plano, TX.
Tier II Technical Support Engineer Job Details
Provides technical support to field engineers, technicians, and other personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and/or upgrade. Provides support to customer/users where the product is highly technical or sophisticated in nature.
Tier II Technical Support Engineer Mandatory Skills
-Ability to effectively communicate updates to various audiences, including customers, sales support, management, and peers.
-Ability to maintain poise and professionalism under pressure.
-Ability to multi-task, prioritizes job requirements, and meet deadlines.
-Friendly and approachable personality with positive attitude.
-Self-motivated and productive focus.
-Strong proven, customer service soft skills.
-Strong troubleshooting and documentation skills.
Product specific requirements:
-General understanding of SQL as related to product support.
-Knowledge of TCP/IP and LAN technologies.
-Strong analytical abilities including log analysis skills.
-Understanding of Windows Operating system.
-Understanding of Linux Operation systems.
Tier II Technical Support Engineer Start Date
ASAP
Tier II Technical Support Engineer Assignment Length
6 months with possible extensions
Additional Information
All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.