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Level 2 Technical Support Engineer Jobs in Dallas, TX

Trend Micro

Sr. Technical Support Engineer

Irving, TX · Hybrid

The Technical Support Engineer is responsible for resolving challenging, potentially high impacting customer situations with a high level of tact and understanding. The Technical Support Engineer ...

Alstom

Technical Support Engineer

Dallas, TX

Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your future role Take on a new challenge and apply your technical support and engineering expertise in a ...

Alstom

Technical Support Engineer

Dallas, TX · On-site

Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your future role Take on a new challenge and apply your technical support and engineering expertise in a ...

Alstom

Technical Support Engineer

Dallas, TX · On-site

Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your future role Take on a new challenge and apply your technical support and engineering expertise in a ...

Luminance

Technical Support Engineer

Dallas, TX · On-site

$75K/yr

Once trained up, members of the Support team will have a high level of working knowledge of ... Bachelor's or Master's degree in a scientific or analytical discipline with a 2:1 or above (UK) or ...

Luminance

Technical Support Engineer

Dallas, TX · On-site

$75K/yr

Once trained up, members of the Support team will have a high level of working knowledge of ... Bachelor's or Master's degree in a scientific or analytical discipline with a 2:1 or above (UK) or ...

Collabera

Technical Support Engineer

Richardson, TX · On-site

... 2 or more years of customer support experience Outstanding written and verbal communication skills Strong people skills, ability to collaborate effectively with customers and other internal teams ...

Cyera

Senior Technical Support Engineer

Plano, TX · On-site

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...

Cyera

Senior Technical Support Engineer

Plano, TX · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...

Kyndryl

Product Support Engineer - Level 2

Dallas, TX · On-site

$73K - $139K/yr

We are seeking a talented Product Support Engineer - Level 2 t to contribute to our software ... Coordinate technical escalations and communicate progress, risks, next steps, and expected ...

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All JobsLevel 2 Technical Support Engineer JobsLevel 2 Technical Support Engineer Jobs in Dallas, TX

Level 2 Technical Support Engineer information

See Dallas, TX salary details

$37.3K

$78.5K

$118.7K

How much do level 2 technical support engineer jobs pay per year?

As of Aug 20, 2026, the average yearly pay for level 2 technical support engineer in Dallas, TX is $78,514.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,600.00 and $97,900.00 per year, depending on experience, location, and employer.

What is a level 2 technical support engineer?

Level 2 Technical Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by the first line of support (Level 1). They diagnose, troubleshoot, and resolve advanced hardware, software, or network problems, often requiring deeper technical knowledge and access to system configurations. These engineers may also escalate particularly challenging issues to Level 3 support or specialized teams. They play a crucial role in ensuring customer satisfaction by efficiently resolving escalated technical problems.

How does a level 2 technical support engineer typically interact with other support tiers and departments?

As a Level 2 Technical Support Engineer, you regularly collaborate with both Level 1 and Level 3 support teams as well as departments like engineering or product management. You may escalate complex issues from Level 1, providing detailed diagnostics and troubleshooting steps, and sometimes relay unresolved or highly technical problems to Level 3 or development teams. Clear communication and documentation are essential, as you help ensure seamless handoffs and knowledge sharing. This cross-team interaction not only aids in resolving customer issues efficiently but also offers learning opportunities and insight into product development.

What are the key skills and qualifications needed to thrive as a level 2 technical support engineer, and why are they important?

A Level 2 Technical Support Engineer needs strong troubleshooting abilities, in-depth knowledge of operating systems and networking, and typically a degree in computer science or related certifications like CompTIA or Microsoft. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is essential for efficiently resolving customer issues. Excellent communication, patience, and problem-solving skills help them effectively assist users and collaborate with internal teams. These competencies are crucial for delivering timely solutions, minimizing downtime, and ensuring customer satisfaction in a technical support environment.

What is the difference between Level 2 Technical Support Engineer vs Level 1 Technical Support Engineer?

AspectLevel 2 Technical Support EngineerLevel 1 Technical Support Engineer
CredentialsTypically requires basic certifications like CompTIA A+ or similarEntry-level certifications or none required
Work EnvironmentHandles more complex issues, often in a dedicated support teamHandles initial customer inquiries, basic troubleshooting
ResponsibilitiesDiagnoses and resolves advanced technical problems, escalates when neededProvides basic support, gathers information, and escalates complex issues

The Level 2 Technical Support Engineer focuses on resolving more complex technical issues and requires more specialized knowledge and certifications compared to the Level 1 Technical Support Engineer, who handles basic customer support and initial troubleshooting.

Level 2 Technical Support Engineer jobs near you

Technical Support Engineer II

Motorola Solutions

Allen, TX • On-site

$54K - $64K/yr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Motorola Solutions rating

8.7

Company rating: 8.7 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

19th of 159 rated electronics manufacturers

Job description

Company Overview
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
At Motorola Solutions, we are "Solving for safer" by building and connecting technologies that protect people, property, and places. Our Managed & Support Services team brings an "always-on" rigor to maintaining system performance, helping to ensure that our customers can communicate with absolute clarity in the moments that matter.
Job Description
We are looking for a Technical Support Technician II to serve as a vital contributor to our professional support operations in Allen, TX. In this role, you will be the primary point of contact for technical resolution, collaborating across functional lines to solve complex challenges. We believe that everything starts with our people, and we are committed to providing an inclusive space where you can explore your potential, utilize "Priority Intelligence " systems, and make a real-world impact. We offer a people-first culture that empowers our personnel to deliver exceptional service while maintaining a strong continuous improvement mindset.
Key Responsibilities:
Incident Resolution & Support
  • Serve as the primary point of contact for customer incidents received via phone, email, or other communication channels
  • Document initial triage data and the specific technical actions implemented to resolve incidents clearly and accurately
  • Resolve known problems by applying established knowledge articles and escalate complex issues when necessary to meet service level agreements

Knowledge Management & Workflow Optimization
  • Propose and create new knowledge articles to document resolutions for previously undocumented technical issues
  • Maintain an active continuous improvement mindset to identify and propose enhancements to streamline internal workflows
  • Observe and analyze system behaviors to proactively support data security and safeguard sensitive information

Customer Experience & Collaboration
  • Build strong, professional working relationships with both internal and external customers
  • Collaborate seamlessly across functional lines to resolve complex technical challenges
  • Navigate sensitive customer scenarios with transparency while establishing clear expectations to help to provide a positive service experience

Job Requirements:
Technical Expertise
  • Networking Protocols to troubleshoot infrastructure issues effectively
  • Security Practices to maintain operational data integrity and comply with security procedures
  • Technical Applications to navigate Windows, Office, or comparable platforms

Professional Experience
  • Remote Support to manage and resolve customer incidents independently
  • Continuous Integration to participate actively in all provided training programs
  • Shift Operations to support a 24x7 environment, including shift and weekend work

Preferred Qualifications
  • Knowledge of Firewall, WAN, LAN, and Router Architecture
  • Knowledge of RF Trunking systems and communication networks
  • Knowledge of VoIP and IP telephony
  • Network+ Certification, A+ Certification, Security+ Certification, or AI Certifications
  • Foundational knowledge of ITIL framework
  • Familiarity with mobile radio technology and products

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
Target Base Salary Range: $54,000 - $64,000
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-DB-1
#LI-Onsite
Basic Requirements
  • High School Diploma or GED
  • A minimum of 2+ years of experience in a technical support role
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

What Motorola Solutions employees say

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About Motorola Solutions

Sourced by ZipRecruiter

At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways. At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1928

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