... technical support for end-user computing services across assigned locations. The role focuses on ... Handle L2-level incidents and service requests within defined SLAs * Escalate unresolved or complex ...
... technical support for end-user computing services across assigned locations. The role focuses on ... Handle L2-level incidents and service requests within defined SLAs * Escalate unresolved or complex ...
Technical Support SpecialistThe Technical Support Specialist is responsible for providing Level II technical hardware, AV and software support.ResponsibilitiesAssist users to resolve computer related ...
Technical Support SpecialistThe Technical Support Specialist is responsible for providing Level II technical hardware, AV and software support.ResponsibilitiesAssist users to resolve computer related ...
Technical Support SpecialistThe Technical Support Specialist is responsible for providing Level II technical hardware, AV and software support.ResponsibilitiesAssist users to resolve computer related ...
Technical Support SpecialistThe Technical Support Specialist is responsible for providing Level II technical hardware, AV and software support.ResponsibilitiesAssist users to resolve computer related ...
Qualifications * 2-4 years of experience in a customer-facing technical support, network operations ... Packet-Level Diagnostics: Hands-on experience capturing, analyzing, and interpreting packet traces ...
Qualifications * 2-4 years of experience in a customer-facing technical support, network operations ... Packet-Level Diagnostics: Hands-on experience capturing, analyzing, and interpreting packet traces ...
Technical Support
Dallas, TX · On-site
This is a level 2, afternoon shift position. Working hours are from 1:30pm - 10pm Central Time The L2 Technical Support Engineer sits in the engine room of QSIC's US support operation. You are the ...
Technical Support
Dallas, TX · On-site
This is a level 2, afternoon shift position. Working hours are from 1:30pm - 10pm Central Time The L2 Technical Support Engineer sits in the engine room of QSIC's US support operation. You are the ...
This is a level 2, afternoon shift position. Working hours are from 1:30pm - 10pm Central Time The L2 Technical Support Engineer sits in the engine room of QSIC's US support operation. You are the ...
This is a level 2, afternoon shift position. Working hours are from 1:30pm - 10pm Central Time The L2 Technical Support Engineer sits in the engine room of QSIC's US support operation. You are the ...
This is a level 2, afternoon shift position. Working hours are from 1:30pm - 10pm Central Time The L2 Technical Support Engineer sits in the engine room of QSIC's US support operation. You are the ...
Quick apply
This is a level 2, afternoon shift position. Working hours are from 1:30pm - 10pm Central Time The L2 Technical Support Engineer sits in the engine room of QSIC's US support operation. You are the ...
Requires going on site 2+ days a week at location in the req * 6+ years of experience supporting ... Engineering Job Level: TCP_04 "The expected salary/wage range for this position is provided below.
Requires going on site 2+ days a week at location in the req * 6+ years of experience supporting ... Engineering Job Level: TCP_04 "The expected salary/wage range for this position is provided below.
Requires going on site 2+ days a week at location in the req * 6+ years of experience supporting ... Engineering Job Level: TCP_04 "The expected salary/wage range for this position is provided below.
Requires going on site 2+ days a week at location in the req * 6+ years of experience supporting ... Engineering Job Level: TCP_04 "The expected salary/wage range for this position is provided below.
Requires going on site 2+ days a week at location in the req * 6+ years of experience supporting ... Engineering Job Level: TCP_04 "The expected salary/wage range for this position is provided below.
Requires going on site 2+ days a week at location in the req * 6+ years of experience supporting ... Engineering Job Level: TCP_04 "The expected salary/wage range for this position is provided below.
Sr. Technical Optical Support Engineer
Coppell, TX · On-site
$88K - $163K/yr
The Sr. Technical Optical Support Engineer This role is integral to our 24/7 support system ... Provide advanced technical support and product expertise to customers, ensuring a high level of ...
Sr. Technical Optical Support Engineer
Coppell, TX · On-site
$88K - $163K/yr
The Sr. Technical Optical Support Engineer This role is integral to our 24/7 support system ... Provide advanced technical support and product expertise to customers, ensuring a high level of ...
JOB SUMMARY Technical Service Engineers (TSEs) serve as technical consultants and support ... technical support role * Experience requirements vary by level: * Mid-level: 4-6 years with ...
JOB SUMMARY Technical Service Engineers (TSEs) serve as technical consultants and support ... technical support role * Experience requirements vary by level: * Mid-level: 4-6 years with ...
The Sr. Technical Optical Support Engineer This role is integral to our 24/7 support system ... Your primary focus will be on complex troubleshooting, offering advanced solutions and system-level ...
The Sr. Technical Optical Support Engineer This role is integral to our 24/7 support system ... Your primary focus will be on complex troubleshooting, offering advanced solutions and system-level ...
Technical Support Specialist II
Allen, TX · On-site
... level Company Overview We create technologies our customers refer to as their lifeline. Our ... Additionally, they will communicate actively with the Product team and Engineering departments ...
Quick apply
Technical Support Specialist II
Allen, TX · On-site
... level Company Overview We create technologies our customers refer to as their lifeline. Our ... Additionally, they will communicate actively with the Product team and Engineering departments ...
The Sr. Technical Optical Support Engineer This role is integral to our 24/7 support system ... Your primary focus will be on complex troubleshooting, offering advanced solutions and system-level ...
The Sr. Technical Optical Support Engineer This role is integral to our 24/7 support system ... Your primary focus will be on complex troubleshooting, offering advanced solutions and system-level ...
Sr. Technical Optical Support Engineer
Coppell, TX · On-site
$88K - $163K/yr
The Sr. Technical Optical Support Engineer This role is integral to our 24/7 support system ... Provide advanced technical support and product expertise to customers, ensuring a high level of ...
Sr. Technical Optical Support Engineer
Coppell, TX · On-site
$88K - $163K/yr
The Sr. Technical Optical Support Engineer This role is integral to our 24/7 support system ... Provide advanced technical support and product expertise to customers, ensuring a high level of ...
Technical Support Engineer III- Symitar Client Services Engineering
Allen, TX · On-site
$66K - $80K/yr
Work directly with customers and users on highly technical products, including systems-level ... At least 2 years of hands-on programming experience. * Experience building and supporting solutions ...
Technical Support Engineer III- Symitar Client Services Engineering
Allen, TX · On-site
$66K - $80K/yr
Work directly with customers and users on highly technical products, including systems-level ... At least 2 years of hands-on programming experience. * Experience building and supporting solutions ...
Deliver second-level technical support via phone, email, and internal systems. * Troubleshoot and ... Collaborate with engineering, Customer Care team, and field service teams to resolve complex ...
Deliver second-level technical support via phone, email, and internal systems. * Troubleshoot and ... Collaborate with engineering, Customer Care team, and field service teams to resolve complex ...
Deliver second-level technical support via phone, email, and internal systems. * Troubleshoot and ... Collaborate with engineering, Customer Care team, and field service teams to resolve complex ...
Deliver second-level technical support via phone, email, and internal systems. * Troubleshoot and ... Collaborate with engineering, Customer Care team, and field service teams to resolve complex ...
Deliver expert-level technical assistance to customers, taking complete ownership of support cases ... Engineering, QA) to address software defects, enhancements, and strategic customer requests.
Deliver expert-level technical assistance to customers, taking complete ownership of support cases ... Engineering, QA) to address software defects, enhancements, and strategic customer requests.
Level 2 Technical Support Engineer information
See Dallas, TX salary details
$37.3K - $44.7K
4% of jobs
$44.7K - $52.1K
12% of jobs
$57.6K is the 25th percentile. Wages below this are outliers.
$52.1K - $59.5K
12% of jobs
$59.5K - $66.9K
13% of jobs
The median wage is $72.6K / yr.
$66.9K - $74.3K
12% of jobs
$74.3K - $81.7K
9% of jobs
$81.7K - $89.1K
8% of jobs
$94.4K is the 75th percentile. Wages above this are outliers.
$89.1K - $96.5K
9% of jobs
$96.5K - $103.9K
9% of jobs
$103.9K - $111.3K
4% of jobs
$111.3K - $118.7K
10% of jobs
$37.3K
$78.5K
$118.7K
How much do level 2 technical support engineer jobs pay per year?
As of Aug 21, 2026, the average yearly pay for level 2 technical support engineer in Dallas, TX is $78,514.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,600.00 and $97,900.00 per year, depending on experience, location, and employer.
What is a level 2 technical support engineer?
Level 2 Technical Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by the first line of support (Level 1). They diagnose, troubleshoot, and resolve advanced hardware, software, or network problems, often requiring deeper technical knowledge and access to system configurations. These engineers may also escalate particularly challenging issues to Level 3 support or specialized teams. They play a crucial role in ensuring customer satisfaction by efficiently resolving escalated technical problems.
How does a level 2 technical support engineer typically interact with other support tiers and departments?
As a Level 2 Technical Support Engineer, you regularly collaborate with both Level 1 and Level 3 support teams as well as departments like engineering or product management. You may escalate complex issues from Level 1, providing detailed diagnostics and troubleshooting steps, and sometimes relay unresolved or highly technical problems to Level 3 or development teams. Clear communication and documentation are essential, as you help ensure seamless handoffs and knowledge sharing. This cross-team interaction not only aids in resolving customer issues efficiently but also offers learning opportunities and insight into product development.
What are the key skills and qualifications needed to thrive as a level 2 technical support engineer, and why are they important?
A Level 2 Technical Support Engineer needs strong troubleshooting abilities, in-depth knowledge of operating systems and networking, and typically a degree in computer science or related certifications like CompTIA or Microsoft. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is essential for efficiently resolving customer issues. Excellent communication, patience, and problem-solving skills help them effectively assist users and collaborate with internal teams. These competencies are crucial for delivering timely solutions, minimizing downtime, and ensuring customer satisfaction in a technical support environment.
What is the difference between Level 2 Technical Support Engineer vs Level 1 Technical Support Engineer?
| Aspect | Level 2 Technical Support Engineer | Level 1 Technical Support Engineer |
|---|---|---|
| Credentials | Typically requires basic certifications like CompTIA A+ or similar | Entry-level certifications or none required |
| Work Environment | Handles more complex issues, often in a dedicated support team | Handles initial customer inquiries, basic troubleshooting |
| Responsibilities | Diagnoses and resolves advanced technical problems, escalates when needed | Provides basic support, gathers information, and escalates complex issues |
The Level 2 Technical Support Engineer focuses on resolving more complex technical issues and requires more specialized knowledge and certifications compared to the Level 1 Technical Support Engineer, who handles basic customer support and initial troubleshooting.
Desktop Support Engineer / IT Support Engineer / Technical Support Engineer
Dallas, TX • On-site
Other
Posted 9 days ago
Job description
Job Title: Enterprise IT Support Engineer
Location: Dallas, TX (Onsite)
Experience : 5 to 7 Years
Fulltime
Role Summary
The Enterprise IT Support Engineer (Onsite – Mid-Level) provides hands-on technical support for end-user computing services across assigned locations. The role focuses on incident resolution, service request fulfillment, and maintaining stable desktop operations while working closely with the Onsite IT Support Lead and remote teams.
Key Responsibilities
- Provide onsite IT support for desktops, laptops, printers, scanners, peripherals, and mobile devices
- Support telephone systems, RSA tokens, VPN access, and Citrix connectivity
- Perform password resets and basic identity/access-related support
- Assist users with day-to-day IT issues to improve productivity and efficiency
- Monitor, update, and resolve tickets using GSEP and Ivanti LanDesk
- Handle L2-level incidents and service requests within defined SLAs
- Escalate unresolved or complex issues to the Onsite Lead or appropriate teams
- Ensure tickets are documented clearly with troubleshooting steps and resolution details
- Install, configure, and maintain desktop operating systems and enterprise applications
- Install and troubleshoot drivers for local and network printers and peripherals
- Support Microsoft Office, Outlook, browsers, and approved enterprise software
- Perform hardware troubleshooting and coordinate replacements when required
- Update user information in organizational systems as directed
- Support onboarding and offboarding activities (account setup, access changes, device readiness)
- Assist with user access updates for enterprise applications
- Support desktop-related IT projects, rollouts, and migrations
- Participate in planned maintenance and change activities
- Assist with site-level deployments and refresh activities
- Maintain accurate ticket updates and basic documentation
- Follow SOPs, runbooks, and standard support processes
- Work closely with onsite lead, remote teams, and other IT towers
Required Skills & Qualifications
- Strong experience in enterprise desktop and end-user IT support
- Hands-on knowledge of:
- Windows OS and Microsoft Office
- Citrix (connectivity support)
- RSA tokens and VPN
- Ivanti LanDesk
- Apple iOS and Android devices
- Printers, scanners, and peripherals
- Good troubleshooting and communication skills
- Ability to manage multiple tasks in a fast-paced environment
- Strong customer service mindset
Role Scope & Boundaries
This role provides onsite L2 support for enterprise end-user services. It does not include infrastructure ownership, application development, or backend system administration but works closely with those teams to ensure smooth end-user operations.
About Amaze Systems
Sourced by ZipRecruiter
We strive to be the very best in our industry. We're the Best IT Specialists. We value our clients and their trust in us and hence, Our IT & Web Consultants don't hesitate to move mountains to give them high quality & innovative digital strategies, without resting, till they get the brand of their dreams. Our impeccable digital executions has helped several businesses multiply and increase their business enquiries substantially over years making us one of the most preferred online partners.
Industry
It services
Company size
501 - 1,000 Employees
Headquarters location
Dallas, TX, US