Tier 1 Support Technician
$22 - $30.25/hr
Position Summary The Tier 1 IT Support Technician will primarily be responsible for preparing, deploying, and installing desktop and laptop workstations for our managed services clients. This role
Tier 1 Support Technician
$22 - $30.25/hr
Position Summary The Tier 1 IT Support Technician will primarily be responsible for preparing, deploying, and installing desktop and laptop workstations for our managed services clients. This role
Tier 1 Support Technician
Wilmington, NC · On-site +1
$35K - $40K/yr
Tier I IT Support Technician - Wilmington, NC Looking to join an incredible team of IT technicians in Eastern North Carolina that make a real impact by providing creative, resourceful solutions to
Tier 1 Support Technician
Wilmington, NC · On-site +1
$35K - $40K/yr
Tier I IT Support Technician - Wilmington, NC Looking to join an incredible team of IT technicians in Eastern North Carolina that make a real impact by providing creative, resourceful solutions to
Bilingual Tier 1 Tech Support Technician (English & Spanish, with Remote Potential)
Madison, MS · On-site +1
$30K - $38K/yr
Bilingual Tier 1 Tech Support Technician (English & Spanish, with Remote Potential) Department: Broadband - Network Engineering Services Employment Type: Full Time Location: Madison, MS Reporting To:
Bilingual Tier 1 Tech Support Technician (English & Spanish, with Remote Potential)
Madison, MS · On-site +1
$30K - $38K/yr
Bilingual Tier 1 Tech Support Technician (English & Spanish, with Remote Potential) Department: Broadband - Network Engineering Services Employment Type: Full Time Location: Madison, MS Reporting To:
Bilingual Tier 1 Tech Support Technician (English & Spanish) Department: Broadband - Network Engineering Services Employment Type: Full Time Location: Remote Reporting To: Jeff Crowe Description JSI
Bilingual Tier 1 Tech Support Technician (English & Spanish) Department: Broadband - Network Engineering Services Employment Type: Full Time Location: Remote Reporting To: Jeff Crowe Description JSI
Bilingual Tier 1 Tech Support Technician (English & Spanish)
Lubbock, TX · On-site +1
$32K - $40K/yr
Bilingual Tier 1 Tech Support Technician (English & Spanish) Department: Broadband - Network Engineering Services Employment Type: Full Time Location: Lubbock, TX Reporting To: Jeff Crowe Description
New
Bilingual Tier 1 Tech Support Technician (English & Spanish)
Lubbock, TX · On-site +1
$32K - $40K/yr
Bilingual Tier 1 Tech Support Technician (English & Spanish) Department: Broadband - Network Engineering Services Employment Type: Full Time Location: Lubbock, TX Reporting To: Jeff Crowe Description
New
Support Technician - Remote
$18 - $20/hr
WheelHouse IT is a growing Managed Service Provider (MSP) dedicated to delivering exceptional IT support and customer service to businesses nationwide. We are seeking a motivated and customer-focused
Support Technician - Remote
$18 - $20/hr
WheelHouse IT is a growing Managed Service Provider (MSP) dedicated to delivering exceptional IT support and customer service to businesses nationwide. We are seeking a motivated and customer-focused
Description About the Role As a member of the End User Support team, a Tier 1 Engineer is responsible for customer issues such as solving usage problems and fulfilling service desk requests that need
Description About the Role As a member of the End User Support team, a Tier 1 Engineer is responsible for customer issues such as solving usage problems and fulfilling service desk requests that need
Support Technician, Tier 1 NJ
Howell, NJ · On-site +1
$40K - $50K/yr
Description Job Summary: The Support Technician, Tier I serves as the first point of contact for customers and employees seeking technical assistance. This role is responsible for answering support
Support Technician, Tier 1 NJ
Howell, NJ · On-site +1
$40K - $50K/yr
Description Job Summary: The Support Technician, Tier I serves as the first point of contact for customers and employees seeking technical assistance. This role is responsible for answering support
Hypori, Inc. is a high-growth cybersecurity SaaS company transforming how organizations think about secure mobility. Our virtual workspace platform enables users to access enterprise apps and data
Hypori, Inc. is a high-growth cybersecurity SaaS company transforming how organizations think about secure mobility. Our virtual workspace platform enables users to access enterprise apps and data
Helpdesk Technician Level 2
Orlando, FL · Remote
$18.75 - $25.25/hr
Position: Helpdesk Technician Level 2 Position Type: Regular Full-Time Salaried Employee Location: Must be located in Orlando Role Summary: As a Tier 2 Helpdesk Support professional, your primary
Helpdesk Technician Level 2
Orlando, FL · Remote
$18.75 - $25.25/hr
Position: Helpdesk Technician Level 2 Position Type: Regular Full-Time Salaried Employee Location: Must be located in Orlando Role Summary: As a Tier 2 Helpdesk Support professional, your primary
Help Desk Specialist II (Tier 2 - Advanced Support) CBP Technology Service Desk (TSD) Location: Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)
Help Desk Specialist II (Tier 2 - Advanced Support) CBP Technology Service Desk (TSD) Location: Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)
Help Desk Specialist II (Tier 2 - Advanced Support)CBP Technology Service Desk (TSD)Location: RemoteSchedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and
Quick apply
Help Desk Specialist II (Tier 2 - Advanced Support)CBP Technology Service Desk (TSD)Location: RemoteSchedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and
Overview DecisionPoint seeks multiple Help Desk Specialists - Level II (Tier 1) to support daily IT operations for a large federal and DoD-aligned mission environment. These roles resolve advanced
Overview DecisionPoint seeks multiple Help Desk Specialists - Level II (Tier 1) to support daily IT operations for a large federal and DoD-aligned mission environment. These roles resolve advanced
Remote Services Techinician
Lafayette, LA · Remote
Company Description Established in 1987, Global Data Systems, Inc. (GDS) is recognized as a leading provider of networking and systems integration solutions with specialties that include cable &
Remote Services Techinician
Lafayette, LA · Remote
Company Description Established in 1987, Global Data Systems, Inc. (GDS) is recognized as a leading provider of networking and systems integration solutions with specialties that include cable &
Remote Services Techinician
Lafayette, LA · On-site +1
Company Description Established in 1987, Global Data Systems, Inc. (GDS) is recognized as a leading provider of networking and systems integration solutions with specialties that include cable &
Remote Services Techinician
Lafayette, LA · On-site +1
Company Description Established in 1987, Global Data Systems, Inc. (GDS) is recognized as a leading provider of networking and systems integration solutions with specialties that include cable &
Technical Support, Tier 1
Austin, TX · On-site +1
$37K - $46K/yr
Description About American Innovations American Innovations helps customers keep their field operations running - our technology and support teams are the front line for the people who rely on our
Technical Support, Tier 1
Austin, TX · On-site +1
$37K - $46K/yr
Description About American Innovations American Innovations helps customers keep their field operations running - our technology and support teams are the front line for the people who rely on our
Tier III Support Technician
Arlington, VA · Remote
Client Suitability Eligibility About Aretum Aretum is a mission-driven organization committed to delivering innovative, technology-enabled solutions to our customers across defense, civilian, and
Quick apply
Tier III Support Technician
Arlington, VA · Remote
Client Suitability Eligibility About Aretum Aretum is a mission-driven organization committed to delivering innovative, technology-enabled solutions to our customers across defense, civilian, and
Tier III Support Technician
Arlington, VA · On-site +1
Client Suitability Eligibility About Aretum Aretum is a mission-driven organization committed to delivering innovative, technology-enabled solutions to our customers across defense, civilian, and
Tier III Support Technician
Arlington, VA · On-site +1
Client Suitability Eligibility About Aretum Aretum is a mission-driven organization committed to delivering innovative, technology-enabled solutions to our customers across defense, civilian, and
Support Analyst II
New Orleans, LA · On-site +1
Job Purpose The Support Analyst II provides intermediate technical support within Exigo's managed services division and serves as an escalation resource for Tier 1 support teams. This position
Support Analyst II
New Orleans, LA · On-site +1
Job Purpose The Support Analyst II provides intermediate technical support within Exigo's managed services division and serves as an escalation resource for Tier 1 support teams. This position
Remote Tier 1 Support Technician information
See salary details
$12.50 - $15.19
2% of jobs
$15.19 - $17.88
11% of jobs
$19.38 is the 25th percentile. Wages below this are outliers.
$17.88 - $20.56
22% of jobs
The median wage is $22.62 / hr.
$20.56 - $23.25
20% of jobs
$23.25 - $25.94
16% of jobs
$27.21 is the 75th percentile. Wages above this are outliers.
$25.94 - $28.63
9% of jobs
$28.63 - $31.32
8% of jobs
$31.32 - $34
5% of jobs
$34 - $36.69
4% of jobs
$36.69 - $39.38
1% of jobs
$39.38 - $42.07
1% of jobs
$12
$25
$42
How much do remote tier 1 support technician jobs pay per hour?
As of Aug 8, 2026, the average hourly pay for remote tier 1 support technician in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.
What is a remote tier 1 support technician?
Remote Tier 1 Support Technicians are entry-level IT professionals who provide basic technical assistance to users, typically via phone, chat, or email. They are responsible for troubleshooting common issues related to software, hardware, networks, and user accounts. Their primary role is to resolve straightforward problems or escalate more complex issues to higher support tiers. Working remotely, they ensure timely and effective support while maintaining documentation of user interactions and solutions.
What is the difference between Remote Tier 1 Support Technician vs Remote Help Desk Technician?
| Aspect | Remote Tier 1 Support Technician | Remote Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ often preferred | CompTIA A+ commonly required |
| Work Environment | Remote, customer-facing support | Remote, customer and internal support |
| Industry Usage | IT support, tech companies, MSPs | IT support, service providers, corporate IT |
| Job Focus | Basic troubleshooting, ticket logging | Issue diagnosis, escalation, customer communication |
Both roles involve remote support and require similar certifications like CompTIA A+. The main difference is that Remote Tier 1 Support Technicians focus on initial troubleshooting and ticket logging, while Remote Help Desk Technicians often handle broader customer issues and escalate complex problems. Understanding these distinctions helps job seekers target the right roles in the IT support industry.
What are the key skills and qualifications needed to thrive as a remote tier 1 support technician?
To thrive as a Remote Tier 1 Support Technician, you need a solid understanding of basic IT troubleshooting, customer service, and technical communication, usually supported by a high school diploma or IT-related certification like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and basic operating system environments is essential. Outstanding interpersonal skills, patience, and the ability to explain technical issues clearly help you stand out in this role. These skills are crucial for resolving user issues efficiently, ensuring customer satisfaction, and maintaining smooth IT operations remotely.
What are some common challenges faced by remote tier 1 support technicians, and how can they be effectively managed?
Remote Tier 1 Support Technicians often encounter challenges such as troubleshooting issues without direct physical access to devices, managing a high volume of support requests, and ensuring clear communication with users of varying technical backgrounds. To manage these challenges effectively, technicians rely on remote access tools, detailed documentation, and strong customer service skills. Staying organized, regularly updating knowledge bases, and actively collaborating with higher-tier support teams also help ensure timely and accurate resolution of technical issues.
More about Remote Tier 1 Support Technician jobs
What cities are hiring for Remote Tier 1 Support Technician jobs? Cities with the most Remote Tier 1 Support Technician job openings:
What are the most commonly searched types of Tier 1 Support Technician jobs? The most popular types of Tier 1 Support Technician jobs are:
What states have the most Remote Tier 1 Support Technician jobs? States with the most job openings for Remote Tier 1 Support Technician jobs include:
What job categories do people searching Remote Tier 1 Support Technician jobs look for? The top searched job categories for Remote Tier 1 Support Technician jobs are:
$22 - $30.25/hr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 12 days ago
Job description
Position Summary
The Tier 1 IT Support Technician will primarily be responsible for preparing, deploying, and installing desktop and laptop workstations for our managed services clients. This role also provides first-level technical support, documents work performed, and escalates issues when necessary. The ideal candidate has experience working in a Managed Service Provider (MSP) environment and is comfortable using industry-standard RMM and PSA platforms.
Responsibilities
Requirements
Required Qualifications
Benefits
Benefits
The Tier 1 IT Support Technician will primarily be responsible for preparing, deploying, and installing desktop and laptop workstations for our managed services clients. This role also provides first-level technical support, documents work performed, and escalates issues when necessary. The ideal candidate has experience working in a Managed Service Provider (MSP) environment and is comfortable using industry-standard RMM and PSA platforms.
Responsibilities
- Configure, deploy, and install Windows desktop and laptop workstations.
- Perform workstation replacements, upgrades, and migrations.
- Configure Microsoft 365 accounts, Outlook, OneDrive, Teams, and related applications.
- Join computers to Microsoft Entra ID (Azure AD) or Active Directory domains.
- Install and configure business software and peripherals.
- Document work performed and maintain accurate client records.
- Utilize ConnectWise Manage.
- Use NinjaOne (Ninja RMM).
- Troubleshoot basic Windows, networking, and Microsoft 365 issues.
- Provide professional onsite and remote customer support.
- Escalate complex issues.
- Follow SOPs.
Requirements
Required Qualifications
- Minimum 1 year of experience working for an MSP.
- Experience with ConnectWise Manage preferred.
- Experience with NinjaOne (Ninja RMM) preferred.
- Proficient with Microsoft 365.
- Knowledge of Windows 11.
- Familiarity with Active Directory and Microsoft Entra ID.
- Basic networking knowledge.
- Excellent customer service.
Benefits
Benefits
- Health Care Plans (Medical, Dental & Vision)
- Retirement Plan and Matching (Simple IRA)
- Paid Time Off (Vacation, Sick, and Public Holidays)
- Full-Remote Work from Home