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Remote Tier 1 Support Technician Jobs (NOW HIRING)

Axiom

Tier 1 Support Technician

$22 - $30.25/hr

Position Summary The Tier 1 IT Support Technician will primarily be responsible for preparing ... Full-Remote Work from Home

CW IT SUPPORT INC

Tier 1 Support Technician

Wilmington, NC · On-site +1

$35K - $40K/yr

Tier I IT Support Technician - Wilmington, NC Looking to join an incredible team of IT technicians ... Work primarily in a remote support role servicing clients in Eastern NC and surrounding areas.

WheelHouse IT

Support Technician - Remote

$18 - $20/hr

We are seeking a motivated and customer-focused Tier 1 Support Technician to join our Service Desk ... Location Requirements This position is open to remote candidates residing in the United States ...

Tech-Keys

Support Technician, Tier 1 NJ

Howell, NJ · On-site +1

$40K - $50K/yr

The Support Technician, Tier I serves as the first point of contact for customers and employees ... Familiarity with remote desktop tools and basic networking concepts. * Strong problem-solving ...

Tech-Keys

Support Technician, Tier 1 NJ

Howell, NJ · On-site +1

$21.50 - $29.50/hr

The Support Technician, Tier I serves as the first point of contact for customers and employees ... Familiarity with remote desktop tools and basic networking concepts. * Strong problem-solving ...

i-Tech Support

Helpdesk Technician Level 2

Orlando, FL · Remote

$18.75 - $25.25/hr

You will work closely with Tier 1 support staff, system administrators, and other IT teams to ... Strong knowledge with our ticketing systems, remote support tools, and system monitoring tools.

American Innovations LTD

Technical Support, Tier 1

Austin, TX · On-site +1

$37K - $46K/yr

About the Role As a Technical Support Representative, Tier 1, you'll be the first point of contact ... Support tablet devices remotely using remote console tools * Use the knowledge base to deliver fast ...

Aretum

Tier III Support Technician

Arlington, VA · Remote

Troubleshoot remote access tools, virtual support sessions, and VPN connectivity for end users ... Experience with MDM tools such as JAMF, Apple Business Manager, Workspace ONE, or Microsoft Intune.

Aretum

Tier III Support Technician

Arlington, VA · On-site +1

Troubleshoot remote access tools, virtual support sessions, and VPN connectivity for end users ... Experience with MDM tools such as JAMF, Apple Business Manager, Workspace ONE, or Microsoft Intune.

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Remote Tier 1 Support Technician information

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How much do remote tier 1 support technician jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote tier 1 support technician in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a remote tier 1 support technician?

Remote Tier 1 Support Technicians are entry-level IT professionals who provide basic technical assistance to users, typically via phone, chat, or email. They are responsible for troubleshooting common issues related to software, hardware, networks, and user accounts. Their primary role is to resolve straightforward problems or escalate more complex issues to higher support tiers. Working remotely, they ensure timely and effective support while maintaining documentation of user interactions and solutions.

What is the difference between Remote Tier 1 Support Technician vs Remote Help Desk Technician?

AspectRemote Tier 1 Support TechnicianRemote Help Desk Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ commonly required
Work EnvironmentRemote, customer-facing supportRemote, customer and internal support
Industry UsageIT support, tech companies, MSPsIT support, service providers, corporate IT
Job FocusBasic troubleshooting, ticket loggingIssue diagnosis, escalation, customer communication

Both roles involve remote support and require similar certifications like CompTIA A+. The main difference is that Remote Tier 1 Support Technicians focus on initial troubleshooting and ticket logging, while Remote Help Desk Technicians often handle broader customer issues and escalate complex problems. Understanding these distinctions helps job seekers target the right roles in the IT support industry.

What are the key skills and qualifications needed to thrive as a remote tier 1 support technician?

To thrive as a Remote Tier 1 Support Technician, you need a solid understanding of basic IT troubleshooting, customer service, and technical communication, usually supported by a high school diploma or IT-related certification like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and basic operating system environments is essential. Outstanding interpersonal skills, patience, and the ability to explain technical issues clearly help you stand out in this role. These skills are crucial for resolving user issues efficiently, ensuring customer satisfaction, and maintaining smooth IT operations remotely.

What are some common challenges faced by remote tier 1 support technicians, and how can they be effectively managed?

Remote Tier 1 Support Technicians often encounter challenges such as troubleshooting issues without direct physical access to devices, managing a high volume of support requests, and ensuring clear communication with users of varying technical backgrounds. To manage these challenges effectively, technicians rely on remote access tools, detailed documentation, and strong customer service skills. Staying organized, regularly updating knowledge bases, and actively collaborating with higher-tier support teams also help ensure timely and accurate resolution of technical issues.
More about Remote Tier 1 Support Technician jobs
What cities are hiring for Remote Tier 1 Support Technician jobs? Cities with the most Remote Tier 1 Support Technician job openings:
What are the most commonly searched types of Tier 1 Support Technician jobs? The most popular types of Tier 1 Support Technician jobs are:
What states have the most Remote Tier 1 Support Technician jobs? States with the most job openings for Remote Tier 1 Support Technician jobs include:
What job categories do people searching Remote Tier 1 Support Technician jobs look for? The top searched job categories for Remote Tier 1 Support Technician jobs are:
Remote Tier 1 Support Technician jobs near you
Infographic showing various Remote Tier 1 Support Technician job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.

Tier 1 Support Technician

Axiom

Remote

$22 - $30.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Position Summary
The Tier 1 IT Support Technician will primarily be responsible for preparing, deploying, and installing desktop and laptop workstations for our managed services clients. This role also provides first-level technical support, documents work performed, and escalates issues when necessary. The ideal candidate has experience working in a Managed Service Provider (MSP) environment and is comfortable using industry-standard RMM and PSA platforms.
Responsibilities
  • Configure, deploy, and install Windows desktop and laptop workstations.
  • Perform workstation replacements, upgrades, and migrations.
  • Configure Microsoft 365 accounts, Outlook, OneDrive, Teams, and related applications.
  • Join computers to Microsoft Entra ID (Azure AD) or Active Directory domains.
  • Install and configure business software and peripherals.
  • Document work performed and maintain accurate client records.
  • Utilize ConnectWise Manage.
  • Use NinjaOne (Ninja RMM).
  • Troubleshoot basic Windows, networking, and Microsoft 365 issues.
  • Provide professional onsite and remote customer support.
  • Escalate complex issues.
  • Follow SOPs.

Requirements
Required Qualifications
  • Minimum 1 year of experience working for an MSP.
  • Experience with ConnectWise Manage preferred.
  • Experience with NinjaOne (Ninja RMM) preferred.
  • Proficient with Microsoft 365.
  • Knowledge of Windows 11.
  • Familiarity with Active Directory and Microsoft Entra ID.
  • Basic networking knowledge.
  • Excellent customer service.

Benefits
Benefits
  • Health Care Plans (Medical, Dental & Vision)
  • Retirement Plan and Matching (Simple IRA)
  • Paid Time Off (Vacation, Sick, and Public Holidays)
  • Full-Remote Work from Home

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