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Weekend Tier 1 Support Technician Jobs (NOW HIRING)

Innovative Control Systems

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Tier 1 Support Technician

Bethlehem, PA · On-site

$21/hr

Contributes to support team effort by accomplishing related results as needed. * Identifies problem ... Available to work weekends and holidays on a rotating schedule. * Available to work overtime as ...

I3 Broadband LLC

Tier 1 Support

East Peoria, IL · On-site

$17 - $19/hr

Job Summary: Tier 1 Support Specialists work with customers and staff across all i3 Broadband ... Must be available to work occasional nights, weekends, and occasional holidays (with holiday pay ...

TEEMA

Help Desk Specialist I - Tier 1 Support

Orlando, FL · On-site

$45K - $47K/yr

... Technician* Serve as 24x7x365 centralized Help Desk Specialist I (Tier 1 Support) - Remote ... Ability to work rotating shifts, including evenings, weekends, and holidays * U.S. Citizenship and ...

Vested Networks

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SUPPORT TECHNICIAN - TIER 1

Lewisville, TX · On-site

$35K - $43K/yr

POSITION SUMMARY As a Tier One VoIP Support Technician, you will be the first point of contact for ... Monday to Friday with afterhours/weekend on call rotation ABILITY TO COMMUNTE / RELOCATE

MODWASH LLC

IT Tier 1 Support (70679)

Chattanooga, TN

$19.50 - $26.75/hr

The IT Tier 1 Support works with like-minded peers to ensure smooth operation and timely responses within the IT department that will assist each guest in having an outstanding experience while ...

WheelHouse IT

Support Technician - Remote

$18 - $20/hr

We are seeking a motivated and customer-focused Tier 1 Support Technician to join our Service Desk team in a contract-to-hire capacity. Must be based in the US . This is an excellent opportunity for ...

designDATA

End User Support Technician-Tier 3

Washington, DC · On-site

$42K - $53K/yr

... 1 and 2 technicians. • Coaches and trains Tier 1 and 2 technicians on technical topics and issue resolution management. Qualifications : Required : • Passionate about technology • Ability to ...

DCA Technology Partners

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IT Support Technician - Tier 1

Alexandria, VA · On-site

$45K - $60K/yr

IT Support Technician - Tier 1 Department: IT Reports to: Director of Managed IT Services Location: Alexandria, VA (onsite role; remote/telework not available) Position Overview We are seeking a ...

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Weekend Tier 1 Support Technician information

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$42

How much do weekend tier 1 support technician jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for weekend tier 1 support technician in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a weekend tier 1 support technician?

Weekend Tier 1 Support Technicians are entry-level IT professionals who provide basic technical support to customers or end-users during weekend shifts. Their responsibilities include troubleshooting common technical issues, answering support tickets, and escalating more complex problems to higher-level support staff. They typically work with a set schedule on weekends to ensure continuous support coverage and maintain customer satisfaction. Strong communication skills and basic technical knowledge are essential for this role.

What are some typical challenges a weekend tier 1 support technician might face, and how can they be managed?

As a Weekend Tier 1 Support Technician, you may encounter challenges such as handling a higher volume of urgent support requests with limited on-site resources, or resolving issues without immediate escalation to higher tiers. Successful technicians rely on strong troubleshooting skills, clear communication, and efficient use of documentation and knowledge bases. Collaborating remotely with colleagues and maintaining detailed records can also help in managing these challenges, ensuring smooth handoffs and consistent customer support.

What are the key skills and qualifications needed to thrive as a weekend tier 1 support technician, and why are they important?

To thrive as a Weekend Tier 1 Support Technician, you need a solid understanding of basic IT troubleshooting, customer service principles, and typically a high school diploma or equivalent. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential, and some employers may require CompTIA A+ certification. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage high-stress situations. These skills ensure prompt resolution of technical issues and maintain customer satisfaction during critical weekend hours.

What is the difference between Weekend Tier 1 Support Technician vs Weekend Help Desk Technician?

AspectWeekend Tier 1 Support TechnicianWeekend Help Desk Technician
CertificationsCompTIA A+, Network+ (often required)CompTIA A+ or similar entry-level certifications
Work EnvironmentOn-site or remote technical support, troubleshooting hardware/software issuesHelp desk or call center environment, assisting users with IT problems
Employer & Industry UsageIT service providers, corporate IT departments, tech support companiesIT support centers, customer service departments, managed service providers

Both roles involve providing technical support during weekends, but the Weekend Tier 1 Support Technician typically handles more complex hardware and software troubleshooting, often requiring specific certifications. The Weekend Help Desk Technician focuses on basic user support and issue resolution, often in call center settings. Understanding these differences helps job seekers find the right fit based on skills and work environment preferences.

What cities are hiring for Weekend Tier 1 Support Technician jobs?

Cities with the most Weekend Tier 1 Support Technician job openings:

What are the most commonly searched types of Tier 1 Support Technician jobs?

The most popular types of Tier 1 Support Technician jobs are:

What states have the most Weekend Tier 1 Support Technician jobs?

States with the most job openings for Weekend Tier 1 Support Technician jobs include:

Weekend Tier 1 Support Technician jobs near you

Tier 1 Support Technician

Wilmington, NC • On-site

CW IT Support, Inc.
See more jobs at CW IT Support, Inc.external

$35K - $40K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 23 days ago

Job description


Tier I IT Support Technician - Wilmington, NC
Looking to join an incredible team of IT technicians in Eastern North Carolina that make a real impact by providing creative, resourceful solutions to challenging problems every day? Come join a team where you can learn continually, gain knowledge, certifications, and grow your IT skill set in an environment based upon continual improvement and growth. We are looking for resourceful, intentional, competent, highly skilled and customer-focused IT technicians to join our growing team.
Every day presents new challenges and puzzles to solve at CW IT Support, with a chance to learn something new, or provide value with your current knowledge to our clients. We have a great team to call out upon if you get stuck, or you can be that team member to help grow and guide others in their knowledge. The more you learn, the more you can earn at CW IT Support, and we promote learning and growth by offering company paid training and certification testing.
We offer competitive pay, excellent benefits (Health, Dental, Vision, 401k, Life Insurance, Long-term disability), a company paid cell phone (most employees can cancel their personal plan and forward their number), and you will have a dedicated service vehicle fully outfitted to help you get the job done right the first time.
If this sounds like a career that interests you, then give follow the instructions below to apply. We would love to hear from you and have you on our team.
If you really want to earn more, we have an aggressive bonus and incentive structure in place. We also have a profit sharing program in place where 10% of company profits monthly are paid out in bonuses to the team.
Application Instructions:
Apply over indeed - take the two assessments listed for the position as well. They should be sent to you after submitting your application. If we want to proceed with you in the process, we will E-mail you further instructions for the next phase of our hiring process.
Salary:
Salary for this position varies between $35,000 and $40,000. This will depend upon experience level and skill-set, among other factors. We offer profit sharing and benefits after 90 days as well as commissions on sales immediately.
Benefits:
We believe in offering stable employment and incredible benefits to our team members. We currently offer 100% paid medical, dental, and vision benefits for the individual, 75% for individual + child, and 67% Family. This comes with a company paid life insurance policy, long term disability benefits, 401k, and much more!
We pay bonuses for passing certifications in the IT field, as well as reimburse for testing costs. We also pay for the training materials.
Job Duties:
  • Work primarily in a remote support role servicing clients in Eastern NC and surrounding areas.
  • Working efficiently and communicating effectively with clients in a courteous manner is a must.
  • Document remote support activity in ticketing system and continually update client information on file.
  • Sell additional services / hardware when appropriate to help resolve client issues and meet their needs. We offer contract services, such as Anti-virus, backups, and carry inventory in-stock on our vehicles for commonly replaceable and upgradeable parts and network hardware.
  • Support monitored services remotely when as needed (backup failures, anti-virus alerts, etc.)
  • While working remotely you will be required to answer incoming phone calls, dispatch work, update tickets, etc.
  • Responsible for taking the initial ticket from the customer and handling the issue if its something that can be resolved in 15 minutes or less, otherwise dispatching it to a tier 2 support technician for more advanced troubleshooting.

Requirements:
  • Excellent Customer Service Skills - Although this is a business based in technology, the relationships with clients come first!!!
  • 1 years minimum in an IT support role, MSP experience is highly preferred!
  • Experienced with end user desktop support including desktop hardware repair, drive replacement and disk imaging practices, operating system installation, malware remediation, and email system troubleshooting.
  • Basic understanding of networking (DNS, DHCP, etc)
  • Basic understanding of active directory would be a plus
  • Self-driven and ability to work both independently, in a team environment, and act confidently in front of clients even when faced with difficult challenges.
  • Work Location: One location

Apply