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Tier 1 Customer Service Jobs (NOW HIRING)

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NOC Technician Tier 1

Washington, DC · On-site

Koniag IT Systems, Inc, a Koniag Government Services company , is seeking a NOC Technician Tier 1 to support KITS and our government customer in Washington, DC. This position requires the candidate ...

Customer Service

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Servicing - Customer Advocate

Clarkston, MI · On-site

$16 - $22.85/hr

... Service, and Compliance teams to provide the best possible borrower experience. Required Qualifications * High school diploma or equivalent required. * 1+ years of experience in mortgage servicing ...

Phoenix Staff

Tier I Service Desk Technician

Phoenix, AZ · Remote

$25 - $29/hr

... and customer-service skills, and an interest in developing deeper expertise across Microsoft, Citrix, VMware, networking, and cloud technologies. Key Responsibilities * Provide Tier 1 support for ...

Goldbelt, Inc.

NOC Operator Tier 1

Honolulu, HI · On-site

$30.35/hr

... service to those who defend us. Nisga'a Tek ensures mission assurance and execution for customers ... The Tier 1 NOC Operator provides around-the-clock monitoring, fault detection, and incident ...

Goldbelt, Inc.

NOC Operator Tier 1

Honolulu, HI · On-site

$30.35/hr

... service to those who defend us. Nisga'a Tek ensures mission assurance and execution for customers ... The Tier 1 NOC Operator provides around-the-clock monitoring, fault detection, and incident ...

Vested Networks

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SUPPORT TECHNICIAN - TIER 1

Lewisville, TX · On-site

$35K - $43K/yr

POSITION SUMMARY As a Tier One VoIP Support Technician, you will be the first point of contact for ... Manage and respond to customer service tickets through our ticketing system, collaborating with ...

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Tier 1 Customer Service information

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How much do tier 1 customer service jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for tier 1 customer service in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What is a Tier 1 Customer Service representative?

Tier 1 Customer Service representatives are frontline support staff who handle basic customer inquiries, troubleshoot simple issues, and provide general assistance. They are often the first point of contact for customers seeking help, whether by phone, email, or chat. Their responsibilities typically include answering frequently asked questions, processing orders, and escalating more complex problems to higher-level support (Tier 2 or Tier 3) when necessary. Tier 1 agents play a crucial role in ensuring customer satisfaction and resolving issues quickly and efficiently.

What skills and qualifications are needed to thrive as a Tier 1 Customer Service representative?

To thrive as a Tier 1 Customer Service Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer literacy is typically required. Patience, active listening, and a positive attitude help set top performers apart in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective support within fast-paced environments.

What are common challenges faced by Tier 1 Customer Service representatives, and how can they be overcome?

Tier 1 Customer Service representatives often encounter challenges such as handling high call volumes, managing irate or frustrated customers, and quickly resolving a wide variety of inquiries. Success in this role requires strong communication skills, patience, and the ability to stay calm under pressure. Representatives can overcome these challenges by becoming familiar with company products and procedures, utilizing knowledge bases and support tools efficiently, and seeking guidance from supervisors or more experienced colleagues when needed. Continuous training and feedback also help Tier 1 representatives improve their problem-solving abilities and customer interactions.

What is the difference between Tier 1 Customer Service vs Customer Support Specialist?

AspectTier 1 Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; may require technical knowledge
Work EnvironmentCall centers, retail, online chatCall centers, technical support, online platforms
Employer & IndustryRetail, telecom, service providersTech companies, software firms, telecom
Search & Comparison IntentBasic customer inquiries, issue resolutionTechnical issues, product troubleshooting

While both roles involve assisting customers, Tier 1 Customer Service primarily handles general inquiries and basic support, whereas Customer Support Specialists often address more technical or complex issues requiring specific product knowledge.

What is Tier 1 Customer Service?

Tier 1 Customer Service refers to the initial level of support provided to customers, typically handling basic inquiries, troubleshooting, and issue resolution. Representatives in this role often use customer service software and require strong communication skills to address common questions efficiently.
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What states have the most Tier 1 Customer Service jobs?

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Tier 1 Customer Service jobs near you
Infographic showing various Tier 1 Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $40,910 per year, or $19.7 per hour.

Service Operations Technician - Tier 1

Bozeman, MT • On-site

Zoot Enterprises, Inc.
See more jobs at Zoot Enterprises, Inc.external

Full-time

Re-posted 6 days ago

Job description

Service Operations Technician - Tier 1
Location: Bozeman, MT, 59718
Job Description:
The Service Operations Technician position acts as the first responder to internal and external client inquiries about products and services and provides technical assistance to computer system users while handling and resolving issues, also facilitating issue resolution and tracking, while keeping the client informed of progress. The Service Operations Technician position is fast paced and requires regular management of changing priorities.
Tier 1 provides the first line of defense for support questions and issues including:
  • Timely communication with all client inquiries.
  • Initial research and prioritization of new requests.
  • Keeps users informed about the status of their incident/inquiry.
  • 24x7x365 Support - answering phone, opening tickets, monitoring systems.
  • Provide excellent customer service.
  • Immediate response and resolution to documented processes and procedures.

The Service Operations team is part of the Production Operations group and is responsible for the 24x7x365 monitoring and response to alerts of Zoot's systems and processing environments. The Service Operations team ensures a customer-service focus on timely acknowledgment of requests, detection of issues, restoration of service, and issue resolution.
The Production Operations group is responsible for managing the configuration and day-to-day running of the software infrastructure, monitoring live applications, identifying and resolving issues that arise in the production environment, providing technical support to end-users, and ensuring the smooth operation of the software product by quickly addressing incidents and minimizing downtime. The Product Operations group is the first point of contact for any problems users experience once deployed to production. This group performs tasks like configuration, deployment, monitoring, maintenance, incident response, system performance optimization, and user support.
For over 30 years, Zoot Enterprises has been a global provider of advanced origination, acquisition, and decision management solutions. Our customer-centric tools and services enable Zoot's clients to add value and differentiation, while providing nimble, scalable solutions for specific business objectives. Zoot provides a cloud based, secure processing environment. We offer tailored data driven decisioning technology solutions that empower our clients to streamline processes, increase flexibility and efficiency, accelerate growth, while accessing hundreds of cutting-edge data sources to help reduce risk.
Key Responsibilities
  1. Communicate with internal and external clients, provide information about products and services, answer inquiries and investigate any issues regarding hardware or software, provide initial troubleshooting and guidance, while completely and accurately documenting all interactions.
  2. Follow up to ensure that appropriate actions are taken to resolve clients' problems in a timely fashion and follow up with the clients directly regarding the status or resolution of their issues.
  3. Provide excellent customer service 24x7x365 through proactive communication, driving resolution of outstanding issues, and monitoring of the production environment.
  4. Respond immediately and accurately to system alerts, triaging to determine a severity level, and escalating any potential issues. Assist in production issues by researching issues, notifying impacted clients, and escalating as appropriate.
  5. Contact appropriate vendors for Root Cause Analysis (RCA).
  6. Ability and discipline to recognize and follow documented procedures to address an issue. Utilize and maintain documentation and identify documentation gaps that need to be addressed.
  7. Research common errors and assist in developing solutions with an eye toward continuous improvement and automation.
  8. Maintain internal and external client contact lists.
  9. Perform code release functions, while gaining a deeper understanding of platform functionality and the software development lifecycle.
  10. Pursuit and accumulation of Zoot system knowledge and industry standard technology.
  11. Know and comply with Zoot's Policies and Procedures, Code of Business Conduct, and Employee Agreement.
  12. Achieve a service-focused culture with emphasis on delivering on-time, high-quality products and services to internal and external customers.
  13. Other duties as assigned - it is understood that this list of major duties and responsibilities is not an all-inclusive list and that other duties and responsibilities, which may include helping others in the same or different departments, may be assigned by supervision.

Qualifications and Skills
  • Associate's Degree in Computer Science, Information Technology, or related field preferred.
  • Bachelor's Degree in Computer Science, Business, Information Technology, or related fields preferred.
  • 1+ years of previous customer service or support experience preferred.
    Or an equal combination of education and experience

Physical Requirements
All positions at Zoot require the ability to move about inside an office environment which includes the operation of computers and other office productivity machinery and frequently communicates with other employees, clients, vendors, and visitors. This position specifically requires long periods of sitting at a computer workstation.
Working Conditions | Work Hours | Location
This position will take place primarily in an office setting. In order to optimize team performance, the workspace for this position is typically a cubicle setting in an open space environment. It is expected that exempt employees, and specifically this position, regularly and consistently report to work on-site at Zoot headquarters, during this position's defined shift schedule. While travel is not likely, occasional travel may occur to support alternate locations or Zoot entities.

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