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Tier 1 Customer Service Jobs (NOW HIRING)

TGI MAIN COMPANY

Helpdesk Tier 1

Brooklyn, NY

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and ... A positive attitude, strong customer service orientation, and the ability to effectively follow ...

New

Senture

Help Desk Call Center Representative

$17.50 - $22.50/hr

Overview The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

We deliver essential technological services to our customers in support of their missions to sustain national security and provide services to our nation. SecuriGence is seeking a Tier 1 Help Desk ...

Proven IT

Tier 1 Engineer

Tinley Park, IL · On-site

$35K - $50K/yr

The Tier I Engineer has a broad understanding of the hardware, software and infrastructure unique ... Excellent organizational and customer service skills * Must be a self-motivated individual with a ...

Sheared The Barbershop

Tier 1 Barber

Houston, TX · On-site

$15 - $18.50/hr

... cuts or grooming services. * Provide a high-quality customer experience that encourages repeat ... Traits of a Successful Tier I Barber at Sheared We value barbers who are reliable, growth-minded ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls ... Superior customer service skills a must; strong desire to provide the highest quality of service to ...

Beyond SOF

Service Desk Tier 1 (TS/SCI)

Reston, VA · On-site

Service Desk Tier 1 (TS/SCI) * Reston, VA, USA * Full-time * Clearance: Top Secret/SCI Required Qualifications: * Must be 8570 compliant * 1-2 years of experience in professional work setting doing ...

AutoAlert

Tier 1 Technical Support

Kansas City, MO · Remote

Tier 1 Technical Support Location - Kansas City Working Group - 3 Travel Required - No ... Attendance & Punctuality, Customer Service, Dependability, Job Knowledge AutoAlert is the original ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD

Description Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) ... Promote continuous service improvement through customer feedback, performance analysis, and ...

Leidos

Enterprise Help Desk (EHD) Tier 1

Lorton, VA · On-site

$17.25 - $22/hr

Addresses customer escalations and works closely with Tier II, Tier III, application owners and others for quick customer resolution. * Understands EHD Service Level Objectives (SLOs) and the Tier 1 ...

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Tier 1 Customer Service information

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How much do tier 1 customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for tier 1 customer service in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What is the difference between Tier 1 Customer Service vs Customer Support Specialist?

AspectTier 1 Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; may require technical knowledge
Work EnvironmentCall centers, retail, online chatCall centers, technical support, online platforms
Employer & IndustryRetail, telecom, service providersTech companies, software firms, telecom
Search & Comparison IntentBasic customer inquiries, issue resolutionTechnical issues, product troubleshooting

While both roles involve assisting customers, Tier 1 Customer Service primarily handles general inquiries and basic support, whereas Customer Support Specialists often address more technical or complex issues requiring specific product knowledge.

What are common challenges faced by Tier 1 Customer Service representatives, and how can they be overcome?

Tier 1 Customer Service representatives often encounter challenges such as handling high call volumes, managing irate or frustrated customers, and quickly resolving a wide variety of inquiries. Success in this role requires strong communication skills, patience, and the ability to stay calm under pressure. Representatives can overcome these challenges by becoming familiar with company products and procedures, utilizing knowledge bases and support tools efficiently, and seeking guidance from supervisors or more experienced colleagues when needed. Continuous training and feedback also help Tier 1 representatives improve their problem-solving abilities and customer interactions.

What skills and qualifications are needed to thrive as a Tier 1 Customer Service representative?

To thrive as a Tier 1 Customer Service Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer literacy is typically required. Patience, active listening, and a positive attitude help set top performers apart in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective support within fast-paced environments.

What is a Tier 1 Customer Service representative?

Tier 1 Customer Service representatives are frontline support staff who handle basic customer inquiries, troubleshoot simple issues, and provide general assistance. They are often the first point of contact for customers seeking help, whether by phone, email, or chat. Their responsibilities typically include answering frequently asked questions, processing orders, and escalating more complex problems to higher-level support (Tier 2 or Tier 3) when necessary. Tier 1 agents play a crucial role in ensuring customer satisfaction and resolving issues quickly and efficiently.
More about Tier 1 Customer Service jobs
What cities are hiring for Tier 1 Customer Service jobs? Cities with the most Tier 1 Customer Service job openings:
What states have the most Tier 1 Customer Service jobs? States with the most job openings for Tier 1 Customer Service jobs include:
What job categories do people searching Tier 1 Customer Service jobs look for? The top searched job categories for Tier 1 Customer Service jobs are:
Tier 1 Customer Service jobs near you
Infographic showing various Tier 1 Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $40,910 per year, or $19.7 per hour.

Helpdesk Tier 1

TGI MAIN COMPANY

Brooklyn, NY

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

Job Title: Helpdesk Tier 1

iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support Professional for an immediate opening, focusing on delivering remote client support over the phone.

The ideal candidate will possess relevant experience in a high-paced Business IT Support Environment. A positive attitude, strong customer service orientation, and the ability to effectively follow through on customer requests and support issues are essential. Demonstrating exemplary work ethic, consistent performance, reliability, and punctuality are our top priorities.

Candidates should exhibit strong organizational skills, the capacity to prioritize multiple tasks, and the ability to thrive under pressure and tight deadlines. Flexibility in scheduling is required to accommodate project deadlines, urgent issues, and after-hour maintenance calls. Detail-oriented individuals who understand the significance of proper documentation and time logging in a professional services environment will excel in this role.

*If you have less than 2 years of IT experience, please refrain from submitting your resume*

Responsibilities:

  • Proficiency in Ticketing Systems and Monitoring Software is advantageous.
  • Handling Managed Solutions from various providers.
  • Competency in Computer Hardware.
  • Troubleshooting Software Issues.
  • Installation, configuration, and troubleshooting of Network/Local Printers, scanners, and other peripherals.
  • Strong background in Windows 10/11.
  • Exposure to Office 365.
  • Desktop support expertise, particularly in resolving issues with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
  • Installation and management of software, including updates and tools.
  • Providing customer service support over the phone.
  • Remote support knowledge.
  • Networking and troubleshooting proficiency.
  • Knowledge of Windows and Servers, Active Directory, Exchange On-Prem or Office 365.
  • General understanding of IT Support client handling and various customer service scenarios.
  • Setting up mobile devices from different vendors with diverse requirements.
  • Responsibilities and duties may evolve and be reassigned based on company priorities and business requirements.
  • Successful candidates will possess excellent communication skills, the ability to thrive under pressure and deadlines, and adept handling of complex customer situations.

Requirements:

  • Excellent written and verbal communication skills.
  • Strong troubleshooting abilities and the capacity to follow instructions.
  • Proficient documentation skills, including the creation of standard operating procedures.
  • Ability to handle multiple priorities and respond urgently to situations requiring quick resolutions.
  • Professional demeanor.
  • Strong service orientation.

Job Type: Full-time

Salary: $50,000.00 - $60,000.00 per year

Benefits: Dental insurance, Health insurance, Vision Insurance, PTO, and 401(k)

Schedule: Monday to Friday

Work Location: In-person (120 3rd St, Booklyn, NY 11231)

EEO Statement   

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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