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Tier 1 Customer Service Jobs (NOW HIRING)

ASM Research

Bilingual Tier 1 Service Desk Representative

$15.75 - $20/hr

As a Tier 1 SDR, you will assist customers by answering questions, assisting them with filing a ... As a Tier 1 Service Desk Representative, you will have the opportunity to showcase your exceptional ...

iPower Technologies

Helpdesk Tier 1

Palm Beach Gardens, FL · On-site

$19 - $25.50/hr

They are seeking a Tier 1 Helpdesk Technician focused on delivering onsite and remote client ... customer service support over the phone. • Remote support knowledge. • Networking and ...

TGI MAIN COMPANY

Helpdesk Tier 1

Boca Raton, FL

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and ... A positive attitude, strong customer service orientation, and the ability to effectively follow ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · On-site

Serve as the Tier 1 customer support Point of Contact for external CBP customers, including PGAs and Trade users, via the external 866 support line. * Respond to incoming incidents, service requests ...

Apex Systems

Tier 1 Help Desk

Colorado Springs, CO · On-site

$19.75 - $26.50/hr

Job#: 3034531 Tier 1 Help Desk Location: Colorado Springs, Colorado (On-site) Employment Type ... Apex has a dedicated customer service team for our Consultants that can address questions around ...

Linchpin Solutions Inc

SATCOM Technician Tier 1

Tampa, FL · On-site

$33.66 - $36.06/hr

The SATCOM Technician Tier 1 is part of a team that ensures the effective monitoring, control, and ... service interruptions for the network users' awareness. * Resolve customer issues related to ...

Dark Wolf

Tier 1 Systems Administrator

Tampa, FL · On-site

Required : • Proven customer service experience • Working knowledge of software engineering ... Tier 1 help desk experience • Working knowledge of Jira, development tools/environments • ...

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How much do tier 1 customer service jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for tier 1 customer service in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What is the difference between Tier 1 Customer Service vs Customer Support Specialist?

AspectTier 1 Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; may require technical knowledge
Work EnvironmentCall centers, retail, online chatCall centers, technical support, online platforms
Employer & IndustryRetail, telecom, service providersTech companies, software firms, telecom
Search & Comparison IntentBasic customer inquiries, issue resolutionTechnical issues, product troubleshooting

While both roles involve assisting customers, Tier 1 Customer Service primarily handles general inquiries and basic support, whereas Customer Support Specialists often address more technical or complex issues requiring specific product knowledge.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as customer success managers or technical support managers, with salaries reaching six figures in some industries. Advanced skills, certifications, and experience can lead to higher compensation in these positions.

What job makes $10,000 a month without a degree?

A Tier 1 Customer Service representative typically does not earn $10,000 a month without additional experience or specialized skills. High earnings in customer service roles are uncommon without advancement, certifications, or working in high-demand industries such as tech or finance, where some roles or commissions can reach that level. Most positions at this level offer lower base salaries, but career growth or commission-based incentives can increase earnings over time.

What are some common challenges faced by Tier 1 Customer Service representatives, and how can they be overcome?

Tier 1 Customer Service representatives often encounter challenges such as handling high call volumes, managing irate or frustrated customers, and quickly resolving a wide variety of inquiries. Success in this role requires strong communication skills, patience, and the ability to stay calm under pressure. Representatives can overcome these challenges by becoming familiar with company products and procedures, utilizing knowledge bases and support tools efficiently, and seeking guidance from supervisors or more experienced colleagues when needed. Continuous training and feedback also help Tier 1 representatives improve their problem-solving abilities and customer interactions.

What is tier 1 customer service?

Tier 1 customer service refers to the initial level of support provided to customers, typically handling basic inquiries, troubleshooting, and account issues. Representatives in this role often use standard scripts and tools to resolve common problems quickly and efficiently.

What are the key skills and qualifications needed to thrive as a Tier 1 Customer Service Representative, and why are they important?

To thrive as a Tier 1 Customer Service Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer literacy is typically required. Patience, active listening, and a positive attitude help set top performers apart in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective support within fast-paced environments.

What are Tier 1 Customer Service representatives?

Tier 1 Customer Service representatives are frontline support staff who handle basic customer inquiries, troubleshoot simple issues, and provide general assistance. They are often the first point of contact for customers seeking help, whether by phone, email, or chat. Their responsibilities typically include answering frequently asked questions, processing orders, and escalating more complex problems to higher-level support (Tier 2 or Tier 3) when necessary. Tier 1 agents play a crucial role in ensuring customer satisfaction and resolving issues quickly and efficiently.

What is tier 1 in call center?

A Tier 1 customer service role in a call center involves handling initial customer inquiries, providing basic support, and resolving common issues. Representatives in this tier typically use scripted responses and troubleshooting tools, and they escalate complex problems to higher support levels when necessary.
More about Tier 1 Customer Service jobs
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What states have the most Tier 1 Customer Service jobs? States with the most job openings for Tier 1 Customer Service jobs include:
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Tier 1 Customer Service jobs near you
Bilingual Tier 1 Service Desk Representative

Bilingual Tier 1 Service Desk Representative

ASM Research

Remote

$15.75 - $20/hr

Full-time

Posted 10 days ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

26th of 204 rated it services

Job description

What is the position?
The Bilingual Tier 1 Service Desk Representative plays a significant role on a fully remote team supporting the English and Spanish inbound calls for NSHD. As a Tier 1 SDR, you will assist customers by answering questions, assisting them with filing a complaint or providing status updates to complaints for our customers.
What will I get to do?
As a Tier 1 Service Desk Representative, you will have the opportunity to showcase your exceptional customer service skills when speaking to customers via a cloud-based telephony solution to answer general questions around billing protections and assist with filing complaints. You will be trained over a one-week instructor-led virtual training course followed by a one-week job shadow. You will be expected to perform your duties in a dedicated secure area within your residence. A successful candidate will work in a coordinated team effort to appropriately identify the reason for their call, address all questions, and provide an accurate and efficient response. You should be customer-focused, polite, reliable, knowledgeable, and adaptable.
What qualifications do I need?
  • High school diploma or GED.
  • Customer Service experience - 2 or more years
  • Must be a US Citizen or Authorized to work in the US (if not a citizen) and a resident of the US for at least 3 years within the last 5 years.
  • Fluent in speaking, reading and writing in Spanish

What additional characteristics will help me thrive?
  • Proficient in the use of MS Office including Word, Excel and Outlook
  • Able to work in a fast-paced environment
  • Comprehensive reading and interpretive skills
  • Good written and oral communication skills
  • Maintain professional telephone etiquette in a variety of situation
  • Able to work in a deadline-driven environment
  • Able to work overtime as required
  • Leadership may assign additional duties within the scope of the project.

The available shifts are as followed
  • Sunday - Thursday (Monday - Thursday 11:45AM - 8:15PM ET & Sunday 9:45AM - 6:15PM ET)
  • Sunday - Thursday (Monday - Thursday 7:45AM - 4:15 PM ET & Sunday 9:45AM - 6:15PM ET)

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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