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Tier 1 Customer Service Jobs (NOW HIRING)

TEEMA

Help Desk Specialist I - Tier 1 Support

Orlando, FL · On-site

$45K - $47K/yr

Help Desk Specialist I (Tier 1 Agent - External) Background Investigation Ashburn, VA / Orlando, FL ... High school diploma or equivalent * 1+ year of help desk, service desk, or technical customer ...

Chenega MIOS

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

We deliver essential technological services to our customers in support of their missions to sustain national security and provide services to our nation. SecuriGence is seeking a Tier 1 Help Desk ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

We deliver essential technological services to our customers in support of their missions to sustain national security and provide services to our nation. SecuriGence is seeking a Tier 1 Help Desk ...

Goldbelt, Inc.

NOC Operator Tier 1

Honolulu, HI · On-site

$30.35/hr

... service to those who defend us. Nisga'a Tek ensures mission assurance and execution for customers ... The Tier 1 NOC Operator provides around-the-clock monitoring, fault detection, and incident ...

HP Tuners

Support Technician - Tier 1

Buffalo Grove, IL · On-site

$50K - $55K/yr

The Support Technician - Tier 1 promptly and professionally assists customers by diagnosing and ... customer emails, while ensuring a high standard of service and satisfaction. * Use computerized ...

SAIC

Tier One Technical Support

Aberdeen, MD · On-site

$80K - $120K/yr

Limited System/Service Restarts. * Escalating Tickets to Higher Tiers. Qualifications REQUIRED ... Ability to build and maintain customer relationships and partnerships with stakeholders at all ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD · On-site

Position Overview The Call Center (Tier 1) Manager oversees the daily operation of the Enterprise ... Promote continuous service improvement through customer feedback, performance analysis, and ...

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Tier 1 Customer Service information

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How much do tier 1 customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for tier 1 customer service in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What is the difference between Tier 1 Customer Service vs Customer Support Specialist?

AspectTier 1 Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; may require technical knowledge
Work EnvironmentCall centers, retail, online chatCall centers, technical support, online platforms
Employer & IndustryRetail, telecom, service providersTech companies, software firms, telecom
Search & Comparison IntentBasic customer inquiries, issue resolutionTechnical issues, product troubleshooting

While both roles involve assisting customers, Tier 1 Customer Service primarily handles general inquiries and basic support, whereas Customer Support Specialists often address more technical or complex issues requiring specific product knowledge.

What are common challenges faced by Tier 1 Customer Service representatives, and how can they be overcome?

Tier 1 Customer Service representatives often encounter challenges such as handling high call volumes, managing irate or frustrated customers, and quickly resolving a wide variety of inquiries. Success in this role requires strong communication skills, patience, and the ability to stay calm under pressure. Representatives can overcome these challenges by becoming familiar with company products and procedures, utilizing knowledge bases and support tools efficiently, and seeking guidance from supervisors or more experienced colleagues when needed. Continuous training and feedback also help Tier 1 representatives improve their problem-solving abilities and customer interactions.

What skills and qualifications are needed to thrive as a Tier 1 Customer Service representative?

To thrive as a Tier 1 Customer Service Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer literacy is typically required. Patience, active listening, and a positive attitude help set top performers apart in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective support within fast-paced environments.

What is a Tier 1 Customer Service representative?

Tier 1 Customer Service representatives are frontline support staff who handle basic customer inquiries, troubleshoot simple issues, and provide general assistance. They are often the first point of contact for customers seeking help, whether by phone, email, or chat. Their responsibilities typically include answering frequently asked questions, processing orders, and escalating more complex problems to higher-level support (Tier 2 or Tier 3) when necessary. Tier 1 agents play a crucial role in ensuring customer satisfaction and resolving issues quickly and efficiently.
More about Tier 1 Customer Service jobs
What cities are hiring for Tier 1 Customer Service jobs? Cities with the most Tier 1 Customer Service job openings:
What states have the most Tier 1 Customer Service jobs? States with the most job openings for Tier 1 Customer Service jobs include:
What job categories do people searching Tier 1 Customer Service jobs look for? The top searched job categories for Tier 1 Customer Service jobs are:
Tier 1 Customer Service jobs near you
Infographic showing various Tier 1 Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $40,910 per year, or $19.7 per hour.

Help Desk Specialist I - Tier 1 Support

TEEMA

Orlando, FL • On-site

$45K - $47K/yr

Full-time

Re-posted 14 days ago

Job description

Help Desk Specialist I (Tier 1 Agent - External)

Background Investigation Ashburn, VA / Orlando, FL / San Antonio, TX

Primarily remote, within commuting distance

Rotating shifts, 24x7x365 coverage required14160 Personal Computer Support Technician• Serve as 24x7x365 centralized

Help Desk Specialist I (Tier 1 Support) – Remote Flexibility | 24/7 Operations

Looking to grow your IT support career in a high-impact, fast-moving environment? Join a collaborative technical support team providing frontline assistance to external users, business partners, and government stakeholders in a 24/7/365 operations setting.

As a Tier 1 Help Desk Specialist, you’ll serve as the first point of contact for technical questions, system access issues, and service requests. You’ll support users through phone, chat, email, and ticketing platforms while delivering outstanding customer service and timely problem resolution.

Key responsibilities include troubleshooting application and access issues, documenting incidents, managing ticket workflows, escalating complex problems, and keeping users informed throughout the resolution process.

What You Bring:

  • High school diploma or equivalent

  • 1+ year of help desk, service desk, or technical customer support experience

  • Knowledge of Windows, Microsoft Office, and web-based applications

  • Strong communication skills with a customer-focused approach

  • Ability to work rotating shifts, including evenings, weekends, and holidays

  • U.S. Citizenship and ability to successfully complete a background investigation

Preferred Qualifications:

  • Bilingual English/Spanish communication skills

  • CompTIA A+, HDI, or similar certifications

  • Experience with ServiceNow or enterprise ticketing tools

  • Background supporting large-scale customer environments, government operations, or regulated industries

This opportunity is ideal for problem-solvers who enjoy helping people, working with technology, and contributing to mission-critical operations. If you thrive in dynamic support environments and want to build valuable technical experience, we’d love to connect.

Teema logo

About Teema

Sourced by ZipRecruiter

TEEMA is an award-winning, industry-leading recruitment agency dedicated to building meaningful relationships across North America. We achieve this time after time by consistently sourcing, screening, managing and securing top talent tailored to employers’ specific needs. The team that makes this happen consists of hundreds of experienced professional recruiters backed by exceptional, tenured leadership and back-office support. No matter how unique or challenging your hiring needs may be or how misunderstood or undervalued your in-demand skills may be in your current role, we have you covered. Our primary objective is to provide an exceptional recruitment experience for our clients and candidates and an ecosystem that empowers our team to thrive.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Litchfield Park, AZ, US

Social media

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