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Tier 1 Customer Support Jobs (NOW HIRING)

1840 & Company

Tier 1 - Customer Service

$16.50 - $22.25/hr

Customer Service - Voice Support * Assist customers with basic product questions, order processes ... Fluent, conversational, and natural English proficiency. * 1+ year of contact center and/or ...

Agfa

Customer Support Analyst, Tier 1

OR · Remote

The Customer Support Analyst, Tier 1 will consult with users to provide remote technical support and services. The Customer Support Analyst, Tier 1 will use a wide variety of systems analysis ...

Dialpad

Customer Support Representative, Tier 1

$17.50 - $22.25/hr

Customer Support Representative, Tier 1 Tokyo, Japan About Dialpad Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single ...

Retention Express

Customer Retention Specialist (Tier 1)

$14.50 - $20/hr

About the role As a Tier 1 Customer Retention Specialist specializing in customer Retention in a ... Respond to all customer support inquiries timely and accurately through our ticketing system ...

MyZone

Customer Support Tier 1 & Social Media

Chicago, IL

$17.50 - $22.50/hr

Job Summary * Entry-level customer support position, provides customer service and resolves ... Experience: 1-2 years of related experience * Experience with Zendesk preferred * Ability to ...

MyZone

Customer Support Tier 1 & Social Media

Chicago, IL

$17.50 - $22.50/hr

Job Summary * Entry-level customer support position, provides customer service and resolves ... Experience: 1-2 years of related experience * Experience with Zendesk preferred * Ability to ...

InspiriTec, Inc.

NASA ESD Tier 1 Customer Service Rep

$16.50 - $22.25/hr

Documents all support activity in ServiceNow tracking system. This position receives, comprehends ... customer inquiries. Work Schedule - Set shifts are offered. Tier 1 support is provided 24 hours a ...

Mays Plus

Support Analyst - Tier 1

Mckinney, TX · On-site

Support Analyst Tier 1 Department: Information Technology Reports To: IT Service Desk Manager ... customer service, and supporting compliance with HIPAA and healthcare IT standards. Key ...

Wabtec

Customer Support Team Manager

West Melbourne, FL · On-site

$91K - $129K/yr

Act as escalation resource for Tier 1, Customer Support Engineers, peers and customers. Review, investigate and enhance escalated issues prior to assignment to Sustaining Engineering teams. Research ...

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Tier 1 Customer Support information

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How much do tier 1 customer support jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for tier 1 customer support in the United States is $21.77, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.80 per hour, depending on experience, location, and employer.

What does Tier 1 support do?

Tier 1 Customer Support representatives handle initial customer inquiries, troubleshoot basic issues, and provide information about products or services. They often use ticketing systems and require good communication skills to resolve common problems or escalate more complex issues to higher support levels.

What is the difference between Tier 1 Customer Support vs Customer Service Representative?

AspectTier 1 Customer SupportCustomer Service Representative
CredentialsBasic technical knowledge, communication skillsStrong communication, problem-solving skills
Work EnvironmentCall centers, online chat, email supportRetail stores, call centers, online support
Industry UsageTech, telecom, software companiesRetail, hospitality, telecom
Common Search IntentTechnical issues, troubleshootingProduct inquiries, service issues

Both roles focus on assisting customers, but Tier 1 Customer Support typically handles technical troubleshooting and initial problem resolution, often requiring basic technical knowledge. Customer Service Representatives generally address product or service inquiries and provide general support. While overlapping in customer interaction, Tier 1 Support is more technical, whereas Customer Service Representatives focus on customer satisfaction and communication.

What is Tier 1 vs Tier 2 customer support?

Tier 1 customer support involves handling basic customer inquiries, troubleshooting common issues, and providing general information, often using scripts and knowledge bases. Tier 2 support addresses more complex problems that require specialized knowledge or technical skills, often involving deeper analysis or collaboration with other teams. In a support role, understanding the distinction helps in escalating issues appropriately and improving customer satisfaction.

What jobs pay 4000 a week without a degree?

A Tier 1 Customer Support role typically does not pay $4,000 a week without a degree; however, high-paying roles in sales, real estate, or specialized technical support may reach that level with experience and performance. These jobs often require strong communication skills, industry knowledge, and sometimes certifications, but they generally do not mandate a college degree.

What are Tier 1 Customer Support representatives?

Tier 1 Customer Support representatives are the first point of contact for customers seeking assistance with a company’s products or services. They handle basic inquiries, troubleshoot common issues, and provide general information or guidance. Their primary goal is to resolve straightforward problems quickly and efficiently, or to escalate more complex issues to higher-level support teams if needed. Tier 1 agents are essential for ensuring customer satisfaction and maintaining positive relationships with clients.

What are some typical challenges faced by Tier 1 Customer Support representatives, and how are they supported in overcoming them?

Tier 1 Customer Support representatives often encounter challenges such as managing high volumes of inquiries, handling frustrated customers, and quickly identifying solutions to common issues. To help overcome these challenges, most companies provide comprehensive training, access to detailed knowledge bases, and support from more experienced team members or supervisors. Regular team meetings and a collaborative environment also ensure that representatives can share insights, escalate complex issues, and continuously improve their customer service skills.

What is tier 1 customer service?

Tier 1 customer service refers to the initial level of support provided to customers, typically handling basic inquiries, troubleshooting, and account issues. Support agents in this role often use knowledge bases and customer management tools to resolve common problems efficiently and escalate complex issues to higher support tiers if needed.

What are the key skills and qualifications needed to thrive as a Tier 1 Customer Support representative, and why are they important?

To thrive as a Tier 1 Customer Support representative, you need strong problem-solving abilities, basic computer proficiency, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and communication platforms is typically required. Excellent communication, patience, and active listening skills help representatives build rapport and effectively address customer concerns. These skills are crucial for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company image.
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What job categories do people searching Tier 1 Customer Support jobs look for? The top searched job categories for Tier 1 Customer Support jobs are:
Tier 1 Customer Support jobs near you
Tier 1 Customer Support Specialist

Tier 1 Customer Support Specialist

Kenect

Pleasant Grove, UT • On-site

$19.23/hr

Full-time

Medical, Dental, Vision, Life

Posted 22 days ago

Job description

About Us

Kenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America. We help companies streamline communication, respond faster, and drive real revenue by converting their main business line into a text-enabled number and unifying messaging, reviews, payments, and customer conversations in one simple platform.

What sets Kenect apart from other communication tools is our deep industry expertise and seamless integrations with the systems dealers already use. Teams trust us because our technology is easy to adopt, built for real-world workflows, and delivers measurable improvements in speed, customer satisfaction, and operational efficiency.

We're a fast-growing, mission-driven team building technology that strengthens human connection in a digital-first world and we're just getting started.

About the Role

As a Tier I Customer Support Specialist, you will be the first point of contact for our customers seeking customer and technical assistance. You will provide basic technical support through email, phone, and text messages to ensure that our customers receive prompt and effective assistance. You will be the point of escalation for our Customer Success teams to help troubleshoot technical issues with our core products. We take pride in delivering world-class support and you will help lead these efforts. This role will be onsite at our Pleasant Grove, Utah office.

What You Will Be Doing

  • Troubleshoot and support customers on basic technical issues related to the Kenect software.
  • Password resets -Creating new users -Authenticating Kenect with Facebook & Google -User permissions and general Kenect settings
  • Billing questions and updating customer accounts
  • Handling sensitive customer calls and triaging to appropriate team
  • Respond to customer requests via phone, email, and text messages within pre-determined timeframe
  • Coach and walk customers through screen share to troubleshoot technical issues -Triage defined support issues to Tier 2 Customer Support Specialist
  • Log and track all requests using the company's customer management tracking system, including documenting all actions taken to resolve requests

Skills & Qualifications

  • 1 + years experience in Customer Support or Customer Service
  • Strong verbal and written communication skills
  • A+ organization skills
  • Comfortable and excited to talk to customers on the phone throughout the day
  • Types 50+ words per minute
  • comfortable with navigating the web
  • Ability to develop friendly rapport with customers via phone, email, and text message

Our Company Values We Hope You Showcase

  • See it, Solve it, Get it Done
  • Build, Adapt, Win
  • Unwavering Customer Obsession

What Kenect Offers!

  • Health, Dental, Vision, Life & Disability Insurance
  • Your birthday is a paid day off
  • Onsite gym
  • Breakroom full of snacks and drinks
  • Convenient location next to freeway entrance/exit

We believe in hiring self-motivated team members who can run alongside us without needing to be managed along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer.

Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.