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Tier 1 Customer Support Jobs (NOW HIRING)

Agfa

Customer Support Analyst Tier 1

OR · Remote

The Customer Support Analyst, Tier 1 will consult with users to provide remote technical support and services. The Customer Support Analyst, Tier 1 will use a wide variety of systems analysis ...

ePayPolicy

Customer Support Representative, Tier 1

Austin, TX · On-site

$16.75 - $21.50/hr

We're looking for a Customer Support Representative who is obsessed with delivering world-class service to join our vibrant company that's growing fast. You will be a key player on our highly-rated ...

I3 Broadband LLC

Tier 1 Support

East Peoria, IL · On-site

$17 - $19/hr

Tier 1 Support Specialists work with customers and staff across all i3 Broadband service areas. The Tier 1 Specialist provides technical support to residential customers, business customers, and ...

MyZone

Customer Support Tier 1 & Social Media

Chicago, IL

$17.50 - $22.50/hr

Job Summary * Entry-level customer support position, provides customer service and resolves ... Experience: 1-2 years of related experience * Experience with Zendesk preferred * Ability to ...

McKesson

Senior Manager, Customer Support Operations

$87K - $145K/yr

Lead Tier 1 customer support operations, including intake, triage, escalation, case management, and resolution processes. * Develop and execute customer support strategies that improve responsiveness ...

Agfa

Customer Support Analyst, Tier I

HI · Remote

The Customer Support Analyst, Tier 1 will consult with users to provide remote technical support and services. The Customer Support Analyst, Tier 1 will use a wide variety of systems analysis ...

Career Search

Support Analyst - Tier 1

Mckinney, TX · Hybrid

Support Analyst Tier 1 Department: Information Technology Reports To: IT Service Desk Manager ... customer service, and supporting compliance with HIPAA and healthcare IT standards. Key ...

Kikoff

Customer Support Escalations Specialist

Phoenix, AZ · On-site

$17.75 - $24/hr

Tier 3 Customer Support Specialist About This Role As a Tier 3 Customer Support Specialist, you ... Conduct regular QA reviews and audits of Tier 1 and Tier 2 ticket queues - across both our BPO and ...

Sodexo

Director 1, Customer Support Services

Houston, TX · On-site

$115K - $180K/yr

The Director of Customer Support Services, Central/South, leads a five-member RAM team and supports designated SDX onsite operations. This role develops supplier relationships, drives execution of ...

DCA Technology Partners

Be Seen First

IT Support Technician - Tier 1

Alexandria, VA · On-site

$45K - $60K/yr

IT Support Technician - Tier 1 Department: IT Reports to: Director of Managed IT Services Location ... This role serves as the frontline customer support point for technical issues, providing timely and ...

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Tier 1 Customer Support information

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How much do tier 1 customer support jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for tier 1 customer support in the United States is $21.77, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.80 per hour, depending on experience, location, and employer.

What is a Tier 1 Customer Support representative?

Tier 1 Customer Support representatives are the first point of contact for customers seeking assistance with a company’s products or services. They handle basic inquiries, troubleshoot common issues, and provide general information or guidance. Their primary goal is to resolve straightforward problems quickly and efficiently, or to escalate more complex issues to higher-level support teams if needed. Tier 1 agents are essential for ensuring customer satisfaction and maintaining positive relationships with clients.

What are the key skills and qualifications needed to thrive as a Tier 1 Customer Support representative?

To thrive as a Tier 1 Customer Support representative, you need strong problem-solving abilities, basic computer proficiency, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and communication platforms is typically required. Excellent communication, patience, and active listening skills help representatives build rapport and effectively address customer concerns. These skills are crucial for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company image.

What are some typical challenges faced by Tier 1 Customer Support representatives, and how are they supported in overcoming them?

Tier 1 Customer Support representatives often encounter challenges such as managing high volumes of inquiries, handling frustrated customers, and quickly identifying solutions to common issues. To help overcome these challenges, most companies provide comprehensive training, access to detailed knowledge bases, and support from more experienced team members or supervisors. Regular team meetings and a collaborative environment also ensure that representatives can share insights, escalate complex issues, and continuously improve their customer service skills.

What is the difference between Tier 1 Customer Support vs Customer Service Representative?

AspectTier 1 Customer SupportCustomer Service Representative
CredentialsBasic technical knowledge, communication skillsStrong communication, problem-solving skills
Work EnvironmentCall centers, online chat, email supportRetail stores, call centers, online support
Industry UsageTech, telecom, software companiesRetail, hospitality, telecom
Common Search IntentTechnical issues, troubleshootingProduct inquiries, service issues

Both roles focus on assisting customers, but Tier 1 Customer Support typically handles technical troubleshooting and initial problem resolution, often requiring basic technical knowledge. Customer Service Representatives generally address product or service inquiries and provide general support. While overlapping in customer interaction, Tier 1 Support is more technical, whereas Customer Service Representatives focus on customer satisfaction and communication.

More about Tier 1 Customer Support jobs

What cities are hiring for Tier 1 Customer Support jobs?

Cities with the most Tier 1 Customer Support job openings:

What states have the most Tier 1 Customer Support jobs?

States with the most job openings for Tier 1 Customer Support jobs include:

What are popular job titles related to Tier 1 Customer Support jobs?

For Tier 1 Customer Support jobs, the most frequently searched job titles are:

Tier 1 Customer Support jobs near you
Infographic showing various Tier 1 Customer Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $45,281 per year, or $21.8 per hour.

Tier 1 Customer Service Analyst

Mclean, VA • On-site

EXECUTIVE 1 HOLDING COMPANY
51 - 200 employees
Learn more about EXECUTIVE 1 HOLDING COMPANYexternal

$17.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Transparency matters! While we’re not actively hiring for a Tier 1 Customer Service Analyst at this moment, we’re always excited to connect with talented IT Specialists. If you’re interested in being part of our journey, we’d love to hear from you! Please do apply and we’ll reach out to you in the near future when this position becomes available.

Responsibilities: 

The Tier 1 Customer Service Analyst will:

  • Provide first-tier customer-facing support for tickets received via multiple contact channels including telephone, web, in-person, walk-up, and email
  • Accurately document and report all incidents and service requests received
  • Resolve incidents and service requests on the first contact where possible, escalate to Tier 2 when advanced troubleshooting is required
  • Provide desk-side visits to end users if remote assistance is not possible or effective
  • Track the total-life cycle of all tickets and tasks related to employee/contractor on-boarding, off-boarding, and organizational changes
  • Follow up with task owners to ensure tasks are completed prior to a new employee's start date
  • Issue and set up new/loaner IT equipment for end users, ship to remote sites as needed
  • Image and re-image new and repurposed PCs
  • Perform light technical writing and data entry, and assist with documentation management and updates to support internal processes and knowledge base articles
  • Work on-site daily with the government customer and HumanTouch leadership
  • Work an 8-hour shift between the hours of 6 AM and 7 PM, Monday through Friday

Work Experience Requirements

Tier 1 Customer Service Analysts should possess excellent customer service skills, problem-solving skills, and a broad understanding of the relationships between hardware and software applications. Must have the ability to support and troubleshoot end-user IT equipment such as laptops and docking stations, conference room equipment, network and personal printers, wireless devices, computer monitors, mobile devices, and assorted peripheral devices.

Other Requirements

  • High School Diploma or GED
  • Strong verbal and written communication skills
  • Authorized to work in the United States
  • Ability to pass a Moderate Background Investigation
  • Ability to pass a SAMHSA Drug Screening test

Additional Education, Certifications, or Experience Required

  • Prior experience supporting an IT Help Desk as a Tier I Analyst or similar role

Benefits: 

  • Medical, Dental and Vision Coverage 
  • 401(k) Matching 
  • PTO

Apply