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Tier 1 Customer Support Jobs (NOW HIRING)

Allied Staffing

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Tier 1 Customer Service

Atlanta, GA · On-site

$20/hr

The Tier 1 Customer Service representative plays a vital role in delivering prompt and accurate support for technical issues, general inquiries, and product information. Working within a team of 11 ...

Retention Express

Customer Retention Specialist (Tier 1)

$14.50 - $20/hr

Tier 1 Customer Retention Specialist Retention Express LLC is a leading, high-touch BPO contact support center specializing in retention solutions for membership and subscription-driven businesses.

CBG Surveying Texas

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Customer Support Specialist (Tier-One)

Garland, TX · On-site

The Customer Support Specialist is expected to be available by phone for most of each day ... Minimum one (1) year of experience in a high-volume customer service, call center, receptionist, or ...

I3 Broadband LLC

Tier 1 Support

East Peoria, IL · On-site

$17 - $19/hr

Tier 1 Support Specialists work with customers and staff across all i3 Broadband service areas. The Tier 1 Specialist provides technical support to residential customers, business customers, and ...

MyZone

Customer Support Tier 1 & Social Media

Chicago, IL

$17.50 - $22.50/hr

Job Summary * Entry-level customer support position, provides customer service and resolves ... Experience: 1-2 years of related experience * Experience with Zendesk preferred * Ability to ...

RollKall

Tier 2 Customer Support Specialist

Irving, TX · On-site

$17.25 - $23.25/hr

This role covers the full scope of Tier 1 work - handling inbound calls, emails, and day-to-day platform support independently - plus a next layer of technical depth: navigating and making basic ...

American Innovations LTD

Technical Support, Tier 1

Austin, TX · On-site

$37K - $46K/yr

Description: About American Innovations American Innovations helps customers keep their field ... About the Role As a Technical Support Representative, Tier 1, you'll be the first point of contact ...

Chenega MIOS

Help Desk Specialist I Tier 1

Orlando, FL · On-site

Serve as 24x7x365 centralized Point of Contact (POC) and Tier 1 customer support for either all CBP employees and contractors or Participating Government Agencies (PGA) and Trade (importers/exporters ...

Chronos Operations, LLC

Serve as 24x7x365 centralized Point of Contact (POC) and Tier 1 customer support for either all CBP employees and contractors or Participating Government Agencies (PGA) and Trade (importers/exporters ...

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Tier 1 Customer Support information

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How much do tier 1 customer support jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for tier 1 customer support in the United States is $21.77, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.80 per hour, depending on experience, location, and employer.

What is a Tier 1 Customer Support representative?

Tier 1 Customer Support representatives are the first point of contact for customers seeking assistance with a company’s products or services. They handle basic inquiries, troubleshoot common issues, and provide general information or guidance. Their primary goal is to resolve straightforward problems quickly and efficiently, or to escalate more complex issues to higher-level support teams if needed. Tier 1 agents are essential for ensuring customer satisfaction and maintaining positive relationships with clients.

What are the key skills and qualifications needed to thrive as a Tier 1 Customer Support representative?

To thrive as a Tier 1 Customer Support representative, you need strong problem-solving abilities, basic computer proficiency, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and communication platforms is typically required. Excellent communication, patience, and active listening skills help representatives build rapport and effectively address customer concerns. These skills are crucial for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company image.

What are some typical challenges faced by Tier 1 Customer Support representatives, and how are they supported in overcoming them?

Tier 1 Customer Support representatives often encounter challenges such as managing high volumes of inquiries, handling frustrated customers, and quickly identifying solutions to common issues. To help overcome these challenges, most companies provide comprehensive training, access to detailed knowledge bases, and support from more experienced team members or supervisors. Regular team meetings and a collaborative environment also ensure that representatives can share insights, escalate complex issues, and continuously improve their customer service skills.

What is the difference between Tier 1 Customer Support vs Customer Service Representative?

AspectTier 1 Customer SupportCustomer Service Representative
CredentialsBasic technical knowledge, communication skillsStrong communication, problem-solving skills
Work EnvironmentCall centers, online chat, email supportRetail stores, call centers, online support
Industry UsageTech, telecom, software companiesRetail, hospitality, telecom
Common Search IntentTechnical issues, troubleshootingProduct inquiries, service issues

Both roles focus on assisting customers, but Tier 1 Customer Support typically handles technical troubleshooting and initial problem resolution, often requiring basic technical knowledge. Customer Service Representatives generally address product or service inquiries and provide general support. While overlapping in customer interaction, Tier 1 Support is more technical, whereas Customer Service Representatives focus on customer satisfaction and communication.

More about Tier 1 Customer Support jobs

What cities are hiring for Tier 1 Customer Support jobs?

Cities with the most Tier 1 Customer Support job openings:

What states have the most Tier 1 Customer Support jobs?

States with the most job openings for Tier 1 Customer Support jobs include:

What job categories do people searching Tier 1 Customer Support jobs look for?

The top searched job categories for Tier 1 Customer Support jobs are:

Tier 1 Customer Support jobs near you
Infographic showing various Tier 1 Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $45,281 per year, or $21.8 per hour.

Tier 1 Customer Service

Atlanta, GA • On-site

Allied Staffing
Recruiting and Staffing Services • 501 - 1,000 employees
Learn more about Allied Staffingexternal

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

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Job description

The Tier 1 Customer Service representative plays a vital role in delivering prompt and accurate support for technical issues, general inquiries, and product information. Working within a team of 11-20 members, this position utilizes helpdesk ticketing systems, live chat platforms, CRM software, and phone systems to ensure an excellent customer experience. The representative efficiently handles initial customer concerns and manages the escalation of complex cases to Tier 2 support.

Responsibilities

  • Provide customer support via phone, live chat, and ticketing systems
  • Resolve technical and general inquiries efficiently
  • Accurately enter data and maintain documentation of all interactions
  • Apply strong product knowledge to assist customers effectively
  • Manage escalation of complex cases to Tier 2 support
  • Collect and communicate customer feedback for service improvement
  • Collaborate within the team to achieve service goals
  • Use ticketing systems and CRM software to track customer issues

Preferred Qualifications

  • 2+ years of experience in customer service
  • Associate degree in Business or related field
  • Proficiency with CRM software and helpdesk platforms
  • Strong communication and active listening skills
  • Excellent problem-solving and conflict resolution abilities
  • Effective time management and multitasking capabilities
  • Empathy and customer-focused mindset