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Tier 1 Customer Support Jobs (NOW HIRING)

LCI

Customer Service Representative, Tier 1

Durham, NC · On-site

Customer Service Representative, Tier 1 Job Category: Customer Service Full-Time Hybrid Durham, NC ... SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for ...

iWorks Corporation

OR · On-site

$35K - $40K/yr

Tier 1 IT Service Desk Support Specialist Location: Remote *Please note that this position is not ... Experience providing customer support or technical support in a help desk or service desk ...

TurnPoint Technology

IT Service Desk Tier 1

Seattle, WA · On-site

This role will provide Tier 1 technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to customers in person, over the phone, or ...

Zentro

Customer Support Inside Sales Rep

Chicago, IL · On-site +1

$16 - $17/hr

Tier 1 Customer Support Supervisor About Us Zentro is one of the largest independent internet service providers focused exclusively on multi-dwelling units (MDUs) in the United States. Following our ...

asburyauto

IT Support Tier 1

Sterling, VA · On-site

$21.25 - $29.25/hr

... IT Tier 1 Support Technician . Asbury is one of the largest U.S. based franchised auto retailers ... Validate with internal customers that the Incident or Service Request has been resolved and update ...

Asbury Automotive Group

IT Support Tier 1

Sterling, VA · On-site

$21.25 - $29.25/hr

... IT Tier 1 Support Technician . Asbury is one of the largest U.S. based franchised auto retailers ... Validate with internal customers that the Incident or Service Request has been resolved and update ...

Motorola

ASG Support Technician Tier 1

Fort Worth, TX · Hybrid

$35K - $40K/yr

The Tier 1 Support Technician will be taking incoming calls from the support queue related to non ... With remote access to customer systems, Install the company's proprietary Software. * Provide ...

AMERICAN SYSTEMS

Service Desk Tier 1 Support

Mclean, VA · On-site +1

$67K - $76K/yr

Provides Tier 1 Service Desk support for users of DLSA systems, services, and components. * Serves ... Strong communication and customer service skills are required to support end users in a ...

American Systems

Service Desk Tier 1 Support

$67K - $76K/yr

Provides Tier 1 Service Desk support for users of DLSA systems, services, and components. * Serves ... Strong communication and customer service skills are required to support end users in a ...

asburyauto

IT Support Tier 1

Sterling, VA · On-site

$21.25 - $29.25/hr

... IT Tier 1 Support Technician . Asbury is one of the largest U.S. based franchised auto retailers ... Validate with internal customers that the Incident or Service Request has been resolved and update ...

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Tier 1 Customer Support information

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How much do tier 1 customer support jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for tier 1 customer support in the United States is $21.77, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.80 per hour, depending on experience, location, and employer.

What is the difference between Tier 1 Customer Support vs Customer Service Representative?

AspectTier 1 Customer SupportCustomer Service Representative
CredentialsBasic technical knowledge, communication skillsStrong communication, problem-solving skills
Work EnvironmentCall centers, online chat, email supportRetail stores, call centers, online support
Industry UsageTech, telecom, software companiesRetail, hospitality, telecom
Common Search IntentTechnical issues, troubleshootingProduct inquiries, service issues

Both roles focus on assisting customers, but Tier 1 Customer Support typically handles technical troubleshooting and initial problem resolution, often requiring basic technical knowledge. Customer Service Representatives generally address product or service inquiries and provide general support. While overlapping in customer interaction, Tier 1 Support is more technical, whereas Customer Service Representatives focus on customer satisfaction and communication.

What are Tier 1 Customer Support representatives?

Tier 1 Customer Support representatives are the first point of contact for customers seeking assistance with a company’s products or services. They handle basic inquiries, troubleshoot common issues, and provide general information or guidance. Their primary goal is to resolve straightforward problems quickly and efficiently, or to escalate more complex issues to higher-level support teams if needed. Tier 1 agents are essential for ensuring customer satisfaction and maintaining positive relationships with clients.

What are some typical challenges faced by Tier 1 Customer Support representatives, and how are they supported in overcoming them?

Tier 1 Customer Support representatives often encounter challenges such as managing high volumes of inquiries, handling frustrated customers, and quickly identifying solutions to common issues. To help overcome these challenges, most companies provide comprehensive training, access to detailed knowledge bases, and support from more experienced team members or supervisors. Regular team meetings and a collaborative environment also ensure that representatives can share insights, escalate complex issues, and continuously improve their customer service skills.

What are the key skills and qualifications needed to thrive as a Tier 1 Customer Support representative, and why are they important?

To thrive as a Tier 1 Customer Support representative, you need strong problem-solving abilities, basic computer proficiency, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and communication platforms is typically required. Excellent communication, patience, and active listening skills help representatives build rapport and effectively address customer concerns. These skills are crucial for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company image.
More about Tier 1 Customer Support jobs
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What states have the most Tier 1 Customer Support jobs? States with the most job openings for Tier 1 Customer Support jobs include:
What job categories do people searching Tier 1 Customer Support jobs look for? The top searched job categories for Tier 1 Customer Support jobs are:
Tier 1 Customer Support jobs near you
Customer Support Specialist

Customer Support Specialist

Art of Problem Solving

San Diego, CA • On-site

$19 - $25.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

As a Customer Support Specialist for AoPS Textbooks and Online Services (Online, BA, and VC), you will help provide an exceptional customer experience for students and parents across our online product offerings. Please note weekend work schedule: Thursday - Monday (weekends required, mid-week days off).
The Customer Support Specialist will:

  • Respond promptly and accurately to "Tier 1" (General) customer inquiries through multiple channels including email, our online message boards, and phone.
  • Process "Tier 1" (General) operational tasks, such as order/enrollment changes, homework extensions, and registration forms.
  • Escalate "Tier 2" (Advanced/Technical), "Tier 3" (Supervisor), Academic Success, and other applicable inquiries to the appropriate person/inbox.
  • Develop and maintain a thorough understanding of all AoPS products (Online, BA, and VC).
  • Assist in moderating communication platforms such as class message boards, the AoPS Community, and AoPS Wiki to maintain a safe and productive environment for AoPS users.
  • Acknowledge and escalate customer complaints and feedback to appropriate teams/parties, as needed.
  • Communicate needed updates to public knowledge base or internal policies/procedures to Knowledge Management.
  • Interact with multiple departments within the company when needed to resolve a customer request, such as the Operations, School Staff, Curriculum, Warehouse, and Finance teams.

The ideal candidate has:

  • Strong written and verbal communication skills
  • Strong interpersonal skills
  • Customer service experience
  • Motivated problem solver
  • Ability to organize and prioritize a varied workload
  • Ability to use multiple online platforms / computer applications in tandem
  • Background in the education field with experience in mathematics, science, and/or programming a plus, but not required
  • Must be able to work weekends

Why Join AoPS:

This is a hybrid full-time position based at our headquarters in San Diego, CA. The full salary range for this position is 57k-67k. Here are some things you can look forward to:

  • Impact: The opportunity to provide high-quality support for students and families as they train to become the great problem solvers of the next generation.
  • Flexibility: Casual work environment with a hybrid work week
  • Benefits: Multiple options for Medical, Dental and Vision plans  
  • Future Planning: 401K with company match
  • Quality of Life: PTO Plan and supportive leadership that gives you the work-life balance you deserve
  • Ease of Transition: Relocation bonus (if currently located outside of San Diego)

Background Check: 

Please note that employment is contingent on the successful completion of a background check.

Work Authorization:

Please note that in order to be considered for this position you must be legally authorized to work in the US. We are unable to offer sponsorship, including STEM-OPT and H-1B. 

About AoPS:

Art of Problem Solving (AoPS) is on a mission to discover, inspire, and train the great problem solvers of the next generation. Since 2003, we have trained hundreds of thousands of the country's top students, including nearly all the members of the US International Math Olympiad team, through our online school, in-person academies, textbooks, and online learning systems. While our primary focus has been math for most of our history, through the years we have expanded our unique problem solving curriculum into more subjects, such as language arts, science, and computer science.

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