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Tier 1 Customer Service Agent Jobs (NOW HIRING)

Leidos

Tier 1 Customer Service Representative

$17.86/hr

The Tier 1 Customer Service Representative (CSR ) will be experienced representative responsible for answering Tier 1 customer inquiries. CSR will: * Provide Tier 1 service desk support for insurance ...

DrFirst

Tier 1 Customer Support Lead

$50K - $60K/yr

DrFirst Tier 1 Support Lead Dr First is a rapidly growing Healthcare IT company, offering a unique ... Your goal is to guide the team to deliver exceptional customer service while striving to provide ...

Customer Service | Full-Time

Customer Service Agent

$15.75 - $21.25/hr

Customer Service Agent MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.

Consider Posh Pro

Customer Service Agent

Oklahoma City, OK · On-site

$14.50 - $19.25/hr

Customer Service Agent At Consider Posh Pro, we've got a knack for turning dull moments into dazzling opportunities. We're the ones who add a splash of color to the black and white world of sales.

Service Minds

Customer Service Agent

Bradenton, FL · On-site

$27/hr

Customer Service Agent Are you great with people, confident on the phone, and motivated by helping ... Mister Sparky Electric, Benjamin Franklin Plumbing, and One Hour Heating & Air Conditioning. As a ...

Biz Voice Boost

Customer Service Agent

Raleigh, NC · On-site

$15 - $20.25/hr

Customer Service Agent Location: Raleigth Job Type: Full-time Job Summary: We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the ...

Arcan Capital

Customer Service Agent

Concord, NC · On-site

$14 - $18.75/hr

Customer Service Agent Customer Service Agent Arcan Capital is dedicated to delivering an exceptional living experience for our residents. As a Customer Service Agent, you will serve as the primary ...

Arcan Capital

Customer Service Agent

Mount Pleasant, NC · On-site

$14.25 - $19.25/hr

Customer Service Agent Arcan Capital is dedicated to delivering an exceptional living experience for our residents. As a Customer Service Agent, you will serve as the primary point of contact for ...

Service Minds, Inc.

Customer Service Agent

Bradenton, FL · On-site

$27/hr

Customer Service Agent Are you great with people, confident on the phone, and motivated by helping ... Mister Sparky Electric, Benjamin Franklin Plumbing, and One Hour Heating & Air Conditioning . As a ...

Jaco Rehab

Customer Service Agent

Mililani, HI · On-site

$20 - $23/hr

Customer Service Agent At JACO Rehab, our mission is to empower our patients by providing ... We pride ourselves on providing one-on-one care to our patients, which focuses on manual therapy ...

SERVICE MINDS LLC

Customer Service Agent

Bradenton, FL

$17 - $18/hr

Customer Service Agent Are you great with people, confident on the phone, and motivated by helping ... Mister Sparky Electric, Benjamin Franklin Plumbing, and One Hour Heating & Air Conditioning . As a ...

Magical Destinations Travel

Customer Service Agent

$15.75 - $21.25/hr

Customer Service Agent Branson, Missouri, United States 40,000.00 - 85,000.00 Join Our Team at Magical Destinations Travel Your Gateway to a Rewarding Career in Travel! Are you passionate about your ...

Magical Destinations Travel

Customer Service Agent

$15.75 - $21.25/hr

Customer Service Agent Killeen, Texas, United States 40,000.00 - 85,000.00 Join Our Team at Magical Destinations Travel Your Gateway to a Rewarding Career in Travel! Are you passionate about your ...

GAT Airline Ground Support

Customer Service Agent

Sarasota, FL · On-site

$14.50 - $19.25/hr

Customer Service Agent As a customer service agent you are the first impression of a passengers ... Able to stand and work in one location for up to four hours at a time. * You may be responsible for ...

GAT Airline Ground Support

Customer Service Agent

Atlanta, GA · On-site

$15 - $20/hr

Customer Service Agent As a customer service agent you are the first impression of a passengers ... Able to stand and work in one location for up to four hours at a time. * You may be responsible for ...

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Tier 1 Customer Service Agent information

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How much do tier 1 customer service agent jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for tier 1 customer service agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a Tier 1 Customer Service Agent?

Tier 1 Customer Service Agents are the frontline representatives who assist customers with basic inquiries, issues, and requests. They typically handle tasks such as answering questions about products or services, troubleshooting simple problems, and processing orders or returns. If a customer's issue is more complex and cannot be resolved at this level, Tier 1 agents escalate the matter to higher-level support teams. Their primary goal is to ensure customer satisfaction and provide efficient support in a timely manner.

What are the key skills and qualifications needed to thrive as a Tier 1 Customer Service Agent?

To thrive as a Tier 1 Customer Service Agent, you need strong communication skills, basic problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and standard office applications is important for handling customer inquiries efficiently. Patience, active listening, and a positive attitude help agents effectively address customer concerns and create a welcoming experience. These skills and qualities are vital for resolving issues quickly, maintaining customer satisfaction, and supporting the overall reputation of the company.

What are some common challenges faced by Tier 1 Customer Service Agents, and how can they be managed effectively?

Tier 1 Customer Service Agents often encounter high call volumes and repetitive inquiries, which can be mentally demanding. Managing customer frustrations or escalations requires patience, strong communication skills, and emotional resilience. To handle these challenges effectively, agents can utilize knowledge bases, follow established scripts, and seek support from colleagues or supervisors when needed. Regular team meetings and ongoing training also help agents stay updated on best practices and troubleshoot difficult situations as a group.

What is the difference between Tier 1 Customer Service Agent vs Customer Support Specialist?

AspectTier 1 Customer Service AgentCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; may have additional certifications in customer service
Work EnvironmentCall centers, retail, or online support platformsCall centers, technical support, or online chat support
Employer & Industry UsageRetail, telecommunications, banking, and service industriesTechnology, software, and service industries
Common Search & ComparisonEntry-level customer support role focusing on basic inquiriesMore specialized support, often handling technical or complex issues

The main difference between a Tier 1 Customer Service Agent and a Customer Support Specialist lies in their scope of support. Tier 1 agents handle basic customer inquiries and provide initial assistance, while Customer Support Specialists often deal with more complex or technical issues. Both roles require strong communication skills and are essential in customer service operations across various industries.

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What are popular job titles related to Tier 1 Customer Service Agent jobs?

For Tier 1 Customer Service Agent jobs, the most frequently searched job titles are:

Tier 1 Customer Service Agent jobs near you
Infographic showing various Tier 1 Customer Service Agent job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Tier 1 Customer Service Representative

Remote

Leidos
IT Services • 10K+ employees
Learn more about Leidosexternal

$17.86/hr

Full-time

Medical, Dental, Life, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

Leidos rating

8.3

Company rating: 8.3 out of 10

Based on 154 frontline employees who took The Breakroom Quiz

Job description

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
The Digital Modernization Sector has an opening for a Tier 1 Customer Service Representative.
NOTE:
The hourly rate for this position is $17.86/hr.
Position requires shift flexibility to support 8am - 8pm on Monday through Friday (a 8x5 day operation) with expanded weekend operations in September and October.
The Tier 1 Customer Service Representative (CSR) will be experienced representative responsible for answering Tier 1 customer inquiries. CSR will:
  • Provide Tier 1 service desk support for insurance issuers, Agents and Web brokers, CMS/CCIIO application users, Health Insurance Exchanges and state agencies based on Inquiries are received via phone, 1-855-CMS-1515 (1-855-267-1515), or email, CMS_FEPS@cms.hhs.gov.
  • Provide account access support, such as password resets and unlocking accounts for various marketplace applications including COTS products such as TIBCO MFT Log user inquiries in Service Now and assign to the right groups internally before assigning to Tier 2 support.
  • Triage inquiries by marketplace functions and assign to the right marketplace systems/CCIIO business groups as applicable - skills and knowledge provided by training via our training instructors.
  • Provide general policy information supplied by the business owners and Tier 2 systems Provide process guidance to the requesters seeking help/guidance based on information provided by CMS/CCIIO business owners and Tier 2 support teams.
  • Respond effectively and accurately to or properly route IT inquiries and escalations for The Centers for Medicaid and Medicare Services Marketplace Service Desk.
  • Provide the customer with accurate and complete responses; provide ticket status information, while meeting and exceeding service expectations.
  • Utilize a Knowledge Base to locate scripted answers and to thoroughly document information into the database.
  • Escalate requests to appropriate IT departments throughout the CMS Marketplace Service Desk organization to prevent work stoppage due to technology challenges.
  • Provides guidance to customer on next steps as well as summarizes the contact including the responses and the referrals.
  • Provide account access support, such as password resets and unlocking accounts for various marketplace applications including COTS products.
  • Log user inquiries in Service Now and assign to the right groups internally before assigning to Tier 2 support. Support triage inquiries by marketplace functions and assign to the right marketplace systems/CCIIO business groups as applicable - skills and knowledge provided by training via our training instructors.

Required Qualifications:
  • GED or higher.
  • At least 1 year of customer service experience using multiple systems to identify solutions for the customer and the ability to manage multiple systems, tabs and issues at one time.
  • Experience with follow up and closure for customer.
  • Experience with thorough documentation of contact.
  • Proven excellent customer service skills.
  • Excellent verbal and written communications.
  • Must have strong focus, dedication to research and resolve issues.
  • Excellent knowledge of computers and Microsoft systems, 40 wpm typing.
  • Receptive to training for business acumen adoption, service desk operational processes, and information dissemination that aligns with a Tier 1 service desk function.
  • Strong communication skills and multi-tasking skills.
  • Strong verbal customer service skills.
  • Must be available to work nights, holidays and weekends.
  • All candidates supporting the CMS programs must have lived in the United. States at least three (3) out of the last five (5) years prior to be considered.
  • Must be able to obtain and maintain a public trust clearance.

Desired Skills:
  • CxOne and ServiceNow knowledge a plus.
  • High volume IT Support experience.

The Mission
The Digital Modernization Sector is focused on delivering performance-based IT services and repeatable solutions to include applying cloud-factory and aaS (as a Service) capabilities and integrating commercial products to provide a comprehensive digital engineering approach to IT transformation. Our team is solving the world's toughest security challenges for customers with "can't fail" missions. To explore and learn more, click here!
Come join our rapidly growing team and enjoy these benefits:
  • Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks a year.
  • Eleven (11) paid holidays per year.
  • Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans.
  • Ongoing training to support your success.
  • Tuition reimbursement based on Leidos policy.
  • Discounted Leidos stock purchase and other Employee Discounts.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:
August 5, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $35,100.00 - $63,450.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

Social media

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