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Tier 1 Customer Service Agent Jobs (NOW HIRING)

ERIC W SNYDER INSURANCE

Customer Service Agent

Parkton, MD · On-site

$60K - $75K/yr

As a Customer Service Agent, you will work with our experienced team to help provide excellent service to our Personal Lines clients. A friendly, customer-service oriented personality and a positive ...

New

Arcan Capital

Customer Service Agent

Orange Beach, AL · On-site

$13.25 - $18/hr

Customer Service Agent Arcan Capital is dedicated to delivering an exceptional living experience for our residents. As a Customer Service Agent, you will serve as the primary point of contact for ...

Hrmango

Customer Service Agent

Salt Lake City, UT · On-site

$10/hr

The Customer Service Agent provides superior, friendly, and efficient customer service at time of ... Customer Service: 1 year Required license or certification: * Driver's License

Greyhound Lines, Flix

Customer Service Agent

Sparks, NV · On-site

$16 - $18/hr

Greyhound Lines, Flix is looking for an enthusiastic and dependable Customer Service Agent to join ... In this role, you'll be the face of one of the most iconic transportation brands in the country ...

New

Alphabe Insight Inc

Customer Service Agent

Santa Ana, CA · On-site

$51K - $56K/yr

Sharpcontra is currently seeking a dedicated and detail-oriented Customer Service Agent to join our ... Associate's or Bachelor's degree is a plus * 1+ year of experience in customer service or a client ...

Shield HealthCare

Customer Service Agent

Carrollton, TX · On-site

$19 - $20/hr

Shield HealthCare is looking for a Call Center Customer Service Agent to assist our customers with ... Minimum 1-year customer service experience * Ability to multi-task * Demonstrated problem solving ...

Shield HealthCare

Customer Service Agent

Carrollton, TX · On-site

$19 - $20/hr

Shield HealthCare is looking for a Call Center Customer Service Agent to assist our customers with ... Minimum 1-year customer service experience * Ability to multi-task * Demonstrated problem solving ...

Alphabe Insight Inc

Customer Service Agent

Boston, MA · On-site

$34K - $38K/yr

Beloform Craft is seeking a dedicated and professional Customer Service Agent to join our growing team in Boston, MA. In this role, you will serve as the primary point of contact for customers ...

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Tier 1 Customer Service Agent information

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How much do tier 1 customer service agent jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for tier 1 customer service agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is the difference between Tier 1 Customer Service Agent vs Customer Support Specialist?

AspectTier 1 Customer Service AgentCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; may have additional certifications in customer service
Work EnvironmentCall centers, retail, or online support platformsCall centers, technical support, or online chat support
Employer & Industry UsageRetail, telecommunications, banking, and service industriesTechnology, software, and service industries
Common Search & ComparisonEntry-level customer support role focusing on basic inquiriesMore specialized support, often handling technical or complex issues

The main difference between a Tier 1 Customer Service Agent and a Customer Support Specialist lies in their scope of support. Tier 1 agents handle basic customer inquiries and provide initial assistance, while Customer Support Specialists often deal with more complex or technical issues. Both roles require strong communication skills and are essential in customer service operations across various industries.

What are Tier 1 Customer Service Agents?

Tier 1 Customer Service Agents are the frontline representatives who assist customers with basic inquiries, issues, and requests. They typically handle tasks such as answering questions about products or services, troubleshooting simple problems, and processing orders or returns. If a customer's issue is more complex and cannot be resolved at this level, Tier 1 agents escalate the matter to higher-level support teams. Their primary goal is to ensure customer satisfaction and provide efficient support in a timely manner.

What are some common challenges faced by Tier 1 Customer Service Agents, and how can they be managed effectively?

Tier 1 Customer Service Agents often encounter high call volumes and repetitive inquiries, which can be mentally demanding. Managing customer frustrations or escalations requires patience, strong communication skills, and emotional resilience. To handle these challenges effectively, agents can utilize knowledge bases, follow established scripts, and seek support from colleagues or supervisors when needed. Regular team meetings and ongoing training also help agents stay updated on best practices and troubleshoot difficult situations as a group.

What are the key skills and qualifications needed to thrive as a Tier 1 Customer Service Agent, and why are they important?

To thrive as a Tier 1 Customer Service Agent, you need strong communication skills, basic problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and standard office applications is important for handling customer inquiries efficiently. Patience, active listening, and a positive attitude help agents effectively address customer concerns and create a welcoming experience. These skills and qualities are vital for resolving issues quickly, maintaining customer satisfaction, and supporting the overall reputation of the company.
More about Tier 1 Customer Service Agent jobs
What job categories do people searching Tier 1 Customer Service Agent jobs look for? The top searched job categories for Tier 1 Customer Service Agent jobs are:
Tier 1 Customer Service Agent jobs near you
Infographic showing various Tier 1 Customer Service Agent job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, and 8% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Tier 1 Customer Support Specialist

Kenect

Pleasant Grove, UT • On-site

$19.23/hr

Full-time

Medical, Dental, Vision, Life

Re-posted 26 days ago

Job description

About Us

Kenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America. We help companies streamline communication, respond faster, and drive real revenue by converting their main business line into a text-enabled number and unifying messaging, reviews, payments, and customer conversations in one simple platform.

What sets Kenect apart from other communication tools is our deep industry expertise and seamless integrations with the systems dealers already use. Teams trust us because our technology is easy to adopt, built for real-world workflows, and delivers measurable improvements in speed, customer satisfaction, and operational efficiency.

We're a fast-growing, mission-driven team building technology that strengthens human connection in a digital-first world and we're just getting started.

About the Role

As a Tier I Customer Support Specialist, you will be the first point of contact for our customers seeking customer and technical assistance. You will provide basic technical support through email, phone, and text messages to ensure that our customers receive prompt and effective assistance. You will be the point of escalation for our Customer Success teams to help troubleshoot technical issues with our core products. We take pride in delivering world-class support and you will help lead these efforts. This role will be onsite at our Pleasant Grove, Utah office.

What You Will Be Doing

  • Troubleshoot and support customers on basic technical issues related to the Kenect software.
  • Password resets -Creating new users -Authenticating Kenect with Facebook & Google -User permissions and general Kenect settings -
  • Billing questions and updating customer accounts
  • Handling sensitive customer calls and triaging to appropriate team
  • Respond to customer requests via phone, email, and text messages within pre-determined timeframe
  • Coach and walk customers through screen share to troubleshoot technical issues -Triage defined support issues to Tier 2 Customer Support Specialist
  • Log and track all requests using the company's customer management tracking system, including documenting all actions taken to resolve requests

Skills & Qualifications

  • 1 + years experience in Customer Support or Customer Service
  • Strong verbal and written communication skills
  • A+ organization skills
  • Comfortable and excited to talk to customers on the phone throughout the day
  • Types 50+ words per minute
  • comfortable with navigating the web
  • Ability to develop friendly rapport with customers via phone, email, and text message

Our Company Values We Hope You Showcase

  • See it, Solve it, Get it Done
  • Build, Adapt, Win
  • Unwavering Customer Obsession

What Kenect Offers!

  • Health, Dental, Vision, Life & Disability Insurance
  • Your birthday is a paid day off
  • Onsite gym
  • Breakroom full of snacks and drinks
  • Convenient location next to freeway entrance/exit

We believe in hiring self-motivated team members who can run alongside us without needing to be "managed" along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer.

Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.

Employment Type: FULL_TIME

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