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Tier 1 Customer Service Agent Jobs (NOW HIRING)

Eaton

Customer Service Representative - Tier 1

Syracuse, NY · On-site

$47K - $69K/yr

Eaton's ES GEIS CHD division is currently seeking a Customer Service Representative - Tier 1. This role is onsite at either our Syracuse, NY or Highland, IL facilities. Relocation is not provided for ...

MAX-USA

Be Seen First

Customer Service Agent

Tampa, FL · On-site

$16 - $18/hr

The Customer Service Agent plays a vital role in ensuring customer satisfaction by providing timely ... Minimum 1 year of experience in customer service * High School Diploma or equivalent Preferred ...

CAVU Holdings (AMER) Inc.

Customer Service Agent

Chicago, IL · Hybrid

$16 - $21.50/hr

Description Customer Service Agent AMER Hybrid / Indianapolis About Us For airports, for partners, for people. We are CAVU. Founded by MAG (Manchester Airports Group) and backed by over 80 years of ...

Camping World

Customer Service Agent

Island Lake, IL · On-site

$16.65 - $20/hr

Camping World is seeking a Customer Service Agent for our growing team. This is a HYBRID schedule - work in office (Island Lake, IL) 2 -3 times per week and remote the other days. This customer ...

Limitless East Marketing

Customer Service Agent

Tampa, FL · On-site

$45K - $50K/yr

Job Summary We are seeking a customer-focused Customer Service Agent to provide exceptional support and create positive customer experiences. This role is ideal for individuals who enjoy helping ...

DSV Global Transportation

Customer Service Agent

Aurora, IL · On-site

$14.75 - $19.75/hr

Customer Service Agent (CSA-02) Shift: 6am-2:30pm POSITION SUMMARY The CSR is responsible for ... Must have a high school diploma or general education degree (GED). * 1 year experience in Customer ...

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Tier 1 Customer Service Agent information

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How much do tier 1 customer service agent jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for tier 1 customer service agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is the difference between Tier 1 Customer Service Agent vs Customer Support Specialist?

AspectTier 1 Customer Service AgentCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; may have additional certifications in customer service
Work EnvironmentCall centers, retail, or online support platformsCall centers, technical support, or online chat support
Employer & Industry UsageRetail, telecommunications, banking, and service industriesTechnology, software, and service industries
Common Search & ComparisonEntry-level customer support role focusing on basic inquiriesMore specialized support, often handling technical or complex issues

The main difference between a Tier 1 Customer Service Agent and a Customer Support Specialist lies in their scope of support. Tier 1 agents handle basic customer inquiries and provide initial assistance, while Customer Support Specialists often deal with more complex or technical issues. Both roles require strong communication skills and are essential in customer service operations across various industries.

What are Tier 1 Customer Service Agents?

Tier 1 Customer Service Agents are the frontline representatives who assist customers with basic inquiries, issues, and requests. They typically handle tasks such as answering questions about products or services, troubleshooting simple problems, and processing orders or returns. If a customer's issue is more complex and cannot be resolved at this level, Tier 1 agents escalate the matter to higher-level support teams. Their primary goal is to ensure customer satisfaction and provide efficient support in a timely manner.

What are some common challenges faced by Tier 1 Customer Service Agents, and how can they be managed effectively?

Tier 1 Customer Service Agents often encounter high call volumes and repetitive inquiries, which can be mentally demanding. Managing customer frustrations or escalations requires patience, strong communication skills, and emotional resilience. To handle these challenges effectively, agents can utilize knowledge bases, follow established scripts, and seek support from colleagues or supervisors when needed. Regular team meetings and ongoing training also help agents stay updated on best practices and troubleshoot difficult situations as a group.

What are the key skills and qualifications needed to thrive as a Tier 1 Customer Service Agent, and why are they important?

To thrive as a Tier 1 Customer Service Agent, you need strong communication skills, basic problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and standard office applications is important for handling customer inquiries efficiently. Patience, active listening, and a positive attitude help agents effectively address customer concerns and create a welcoming experience. These skills and qualities are vital for resolving issues quickly, maintaining customer satisfaction, and supporting the overall reputation of the company.
More about Tier 1 Customer Service Agent jobs
What job categories do people searching Tier 1 Customer Service Agent jobs look for? The top searched job categories for Tier 1 Customer Service Agent jobs are:
Tier 1 Customer Service Agent jobs near you
Infographic showing various Tier 1 Customer Service Agent job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 1% Temporary, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.
Tier One Customer Service Representative

Tier One Customer Service Representative

North End Teleservices

Omaha, NE • On-site

$15.25 - $20.75/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 17 days ago

Job description

Under general supervision, the Tier One Customer Service Representative will take incoming calls, use chat and document as necessary to assist their customers with answering frequent questions, providing detailed information, processing of applications and resolve any emerging problems that our customer accounts may face with accuracy and efficiency. Our customer service representatives must practice active listening, be empathic and always communicate clearly with the customer in a positive and professional manner. This role requires 100% onsite presence and is not eligible for remote or hybrid work options.

Job Duties:

Upon completion of training and with your current skillset, you will be able to perform the following types of duties:

  • Utilize standard technology such as a telephone, e-mail, and web browser.
  • Navigate to the appropriate pre-scripted responses which is required to be read verbatim to provide basic general and claims specific information.
  • Follow established and documented policies and standard operating procedures, such as working within the various systems, timekeeping, documentation of your call from end to end and adhering to ethic and privacy rules.
  • Assist callers with filling out their application and submitting it electronically to plan provider for processing.
  • Complete basic call log, documentation, and related call details for each phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR during the call.
  • May be required to work holidays, overtime, and weekends due to operational needs.

Preferred Qualifications:

  • Demonstrate the ability to navigate various systems and browsers.
  • Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers.
  • Knowledge of contact center technology.
  • Strong computer skills with proficiencies in Excel and Word.
  • Excellent command of the English language, effective use of grammar skills.
  • Excellent communication etiquette.
  • Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance. These factors have the biggest influence on our customer experience and are measured through quality monitoring and continuous improvement.

Requirements:

  • High School diploma or equivalent required.
  • Minimum 6 months customer service/administrative/telemarketing experience required.
  • Must be able to speak and read English clearly, professionally, and fluently.
  • Must be able to pass required assessments associated with the position.
  • Excellent typing skills, must type a minimum of 20WPM with an 85% accuracy.
  • Experience working with a personal computer and the Windows operating system is required.
  • The ability to effectively work within established key performance indicators/metrics is necessary.
  • Must have demonstrated excellent interpersonal and leadership skills.
  • Must be able to multi-task and stay organized while completing simultaneous tasks.

Benefits:

  • Competitive Pay
  • Transportation Shuttle Service
  • The WorkLab
  • Paid Holidays
  • Paid Time Off
  • Tuition Reimbursement Program
  • Health, Dental, and Vision Coverage

***All assessments associated with this role must be completed on a desktop computer to ensure accurate scoring. The use of mobile devices may negatively affect scoring outcomes.

Employees will follow the work schedule assigned and must comply with the attendance and established punctuality requirements.

No supervisory responsibilities.

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