ZipRecruiter

Log In

1

Tier 1 Customer Service Agent Jobs (NOW HIRING)

Arcan Capital

Customer Service Agent

Orange Beach, AL · On-site

$13.25 - $18/hr

Customer Service Agent Arcan Capital is dedicated to delivering an exceptional living experience for our residents. As a Customer Service Agent, you will serve as the primary point of contact for ...

H&H Automotive LLC

CUSTOMER SERVICE AGENT

Omaha, NE · On-site

$15/hr

Come work for the #1 Customer Experience Team in the Omaha Metro Area with the H+H Group as a Customer Service Agent. Pay is $15 per hour. You will be working in a fun, positive environment while ...

DSV Global Transportation

Customer Service Agent

Aurora, IL · On-site

$14.75 - $19.75/hr

Customer Service Agent (CSA-02) Shift: 6am-2:30pm POSITION SUMMARY The CSR is responsible for ... Must have a high school diploma or general education degree (GED). * 1 year experience in Customer ...

Alphabe Insight Inc

Customer Service Agent

Detroit, MI · On-site

$33K - $41K/yr

We are currently seeking a Customer Service Agent to join our growing team in Detroit. The ideal candidate will serve as the first point of contact for customers, providing professional support ...

Alphabe Insight Inc

Customer Service Agent

Santa Ana, CA · On-site

$51K - $56K/yr

Sharpcontra is currently seeking a dedicated and detail-oriented Customer Service Agent to join our ... Associate's or Bachelor's degree is a plus * 1+ year of experience in customer service or a client ...

next page

Showing results 1-20

All JobsTier 1 Customer Service Agent Jobs

Tier 1 Customer Service Agent information

See salary details

$9

$18

$27

How much do tier 1 customer service agent jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for tier 1 customer service agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is the difference between Tier 1 Customer Service Agent vs Customer Support Specialist?

AspectTier 1 Customer Service AgentCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; may have additional certifications in customer service
Work EnvironmentCall centers, retail, or online support platformsCall centers, technical support, or online chat support
Employer & Industry UsageRetail, telecommunications, banking, and service industriesTechnology, software, and service industries
Common Search & ComparisonEntry-level customer support role focusing on basic inquiriesMore specialized support, often handling technical or complex issues

The main difference between a Tier 1 Customer Service Agent and a Customer Support Specialist lies in their scope of support. Tier 1 agents handle basic customer inquiries and provide initial assistance, while Customer Support Specialists often deal with more complex or technical issues. Both roles require strong communication skills and are essential in customer service operations across various industries.

What are Tier 1 Customer Service Agents?

Tier 1 Customer Service Agents are the frontline representatives who assist customers with basic inquiries, issues, and requests. They typically handle tasks such as answering questions about products or services, troubleshooting simple problems, and processing orders or returns. If a customer's issue is more complex and cannot be resolved at this level, Tier 1 agents escalate the matter to higher-level support teams. Their primary goal is to ensure customer satisfaction and provide efficient support in a timely manner.

What are some common challenges faced by Tier 1 Customer Service Agents, and how can they be managed effectively?

Tier 1 Customer Service Agents often encounter high call volumes and repetitive inquiries, which can be mentally demanding. Managing customer frustrations or escalations requires patience, strong communication skills, and emotional resilience. To handle these challenges effectively, agents can utilize knowledge bases, follow established scripts, and seek support from colleagues or supervisors when needed. Regular team meetings and ongoing training also help agents stay updated on best practices and troubleshoot difficult situations as a group.

What are the key skills and qualifications needed to thrive as a Tier 1 Customer Service Agent, and why are they important?

To thrive as a Tier 1 Customer Service Agent, you need strong communication skills, basic problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and standard office applications is important for handling customer inquiries efficiently. Patience, active listening, and a positive attitude help agents effectively address customer concerns and create a welcoming experience. These skills and qualities are vital for resolving issues quickly, maintaining customer satisfaction, and supporting the overall reputation of the company.
More about Tier 1 Customer Service Agent jobs
What job categories do people searching Tier 1 Customer Service Agent jobs look for? The top searched job categories for Tier 1 Customer Service Agent jobs are:
Tier 1 Customer Service Agent jobs near you
Infographic showing various Tier 1 Customer Service Agent job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, and 8% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.
Customer Service Representative - Tier 1

Customer Service Representative - Tier 1

WINDSOR FASHIONS LLC

Santa Fe Springs, CA • On-site

$17 - $19.50/hr

Full-time

Posted 20 days ago

Job description

As the department's first responder, the Tier 1 Customer Service Agent is crucial for building and maintaining the company's positive reputation. The role requires a high level of professionalism while assisting customers within our Zendesk ticketing system via phones, emails, text messages, and chat. Responsibilities also include, but are not limited to, processing customer returns, issuing refunds, handling claims, creating package replacements, supporting store associates, guiding customers through their shopping experience, troubleshooting technical issues, and triaging issues with other departments.
Essential Job Functions:
  • Provide amazing (above and beyond) service across multiple channels simultaneously, including but not limited to phone calls, live chats, emails and text messages, while maintaining a high volume level of accuracy, professionalism and customer service.
  • Provides exceptional customer service leveraging strong problem solving and professional communication skills
  • Ensures all customer service assigned cases/activities are brought to resolution and properly communicated to the customer
  • Uses problem solving skills and works with internal resources to analyze requests/data and determine root causes of issues
  • Documents every customer service interaction in Shopify and Zendesk as appropriate for the interaction
  • Adheres to Customer Service procedures to handle escalation process for tier 2/3
  • Works as a team member and reports issues to management that are important to area/process improvement.
  • Uses appropriate judgment in upward communication regarding department or employee concerns.
  • Meets performance expectations (KPIs) by achieving or exceeding departmental goals and objectives such as quality and productivity measures (AHT, CSAT, etc...)
  • Continuously adhering to our Quality Assurance standards
  • Contributes to team effort to help achieve department objectives
  • Provide knowledgeable answers to questions about products, pricing and availability.
  • Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.

Job Qualifications/Requirements:
  • Knowledge of Zendesk is a plus
  • Available during business hours, including evenings and weekends and holidays.
  • Be a creative problem solver
  • Comfortable working in a high stress fast changing environment
  • Polite, friendly attitude to deal pleasantly with customers and agents
  • Cheerful, engaged, and uplifting tone during customer interactions
  • Reliable in Attendance & Punctuality
  • Ability to work under deadlines
  • Strong multi-tasking skills
  • Type 45 WPM
  • Clear and articulate speaking voice
  • Command of the English language
  • Bilingual in Spanish a plus
  • Computer/Internet skills/Word/Excel
  • Mathematical skills
  • Organizational Skills
  • HS Diploma

Physical Demands: Sitting at a desk/computer all day. The environment is fast paced, and indoor temperature conditions apply.
WINDSOR EQUAL OPPORTUNITY EMPLOYER

Apply