While we're not actively hiring for a Tier 1 Customer Service Analyst at this moment, we're always excited to connect with talented IT Specialists. If you're interested in being part of our journey ...
While we're not actively hiring for a Tier 1 Customer Service Analyst at this moment, we're always excited to connect with talented IT Specialists. If you're interested in being part of our journey ...
Tier 1 Customer Support Specialist
$16.75 - $22.50/hr
... 000+ dealerships and service businesses across North America. We help companies streamline ... About the Role As a Tier I Customer Support Specialist, you will be the first point of contact for ...
Tier 1 Customer Support Specialist
$16.75 - $22.50/hr
... 000+ dealerships and service businesses across North America. We help companies streamline ... About the Role As a Tier I Customer Support Specialist, you will be the first point of contact for ...
Help Desk Specialist I (Tier I Agent - Internal)
$17.50 - $22.25/hr
Help Desk Specialist I (Tier 1 Agent - Internal) CBP Technology Service Desk (TSD) Location: Remote ... Minimum 1 year of experience providing IT help desk, service desk, or technical customer support.
Help Desk Specialist I (Tier I Agent - Internal)
$17.50 - $22.25/hr
Help Desk Specialist I (Tier 1 Agent - Internal) CBP Technology Service Desk (TSD) Location: Remote ... Minimum 1 year of experience providing IT help desk, service desk, or technical customer support.
Insurance Customer Service Agent
Scottsdale, AZ · Remote
$15.75 - $21/hr
Ensure data integrity within the CRM * Comply with all regulatory policies regarding information confidentiality and privacy Insurance Customer Service Agent Requirements: * 1+ call center ...
Insurance Customer Service Agent
Scottsdale, AZ · Remote
$15.75 - $21/hr
Ensure data integrity within the CRM * Comply with all regulatory policies regarding information confidentiality and privacy Insurance Customer Service Agent Requirements: * 1+ call center ...
Tier 1 Customer Support Specialist 1
Nashville, TN · On-site +1
$17.50 - $23.50/hr
... 1 platform. We streamline everyday tasks while improving performance, engagement, and safety ... As a Customer Service Specialist I, you will be the face of HealthStream and will become our client ...
Tier 1 Customer Support Specialist 1
Nashville, TN · On-site +1
$17.50 - $23.50/hr
... 1 platform. We streamline everyday tasks while improving performance, engagement, and safety ... As a Customer Service Specialist I, you will be the face of HealthStream and will become our client ...
Customer Service Agent
Oklahoma City, OK · On-site
$14.50 - $19.25/hr
Customer Service Agent We are seeking a customer-focused Customer Service Agent to provide professional support and help create positive customer experiences. This role is ideal for individuals who ...
Customer Service Agent
Oklahoma City, OK · On-site
$14.50 - $19.25/hr
Customer Service Agent We are seeking a customer-focused Customer Service Agent to provide professional support and help create positive customer experiences. This role is ideal for individuals who ...
Customer Service Agent
$17 - $18/hr
As the first point of contact for our clients, the Customer Service Agent is responsible for ... Free Term Life Insurance * Paid Time Off (accruals start on day 1; available after 90 days ...
Customer Service Agent
$17 - $18/hr
As the first point of contact for our clients, the Customer Service Agent is responsible for ... Free Term Life Insurance * Paid Time Off (accruals start on day 1; available after 90 days ...
Customer Service Agent
Middlebury, CT · On-site
$15.50 - $20.75/hr
The Customer Service Agent serves as a liaison between the caller and medical support or other ... At least one year of current call center or multi line/automated system experience, preferably in a ...
Customer Service Agent
Middlebury, CT · On-site
$15.50 - $20.75/hr
The Customer Service Agent serves as a liaison between the caller and medical support or other ... At least one year of current call center or multi line/automated system experience, preferably in a ...
Customer Service Agent
$14.75 - $19.75/hr
Overview: We're looking for top-tier, service-focused professionals to help create exceptional ... Medical/Dental/Vision benefits subsidized and provided on day one * 401k with company match
Customer Service Agent
$14.75 - $19.75/hr
Overview: We're looking for top-tier, service-focused professionals to help create exceptional ... Medical/Dental/Vision benefits subsidized and provided on day one * 401k with company match
Customer Service Agent
$15 - $20/hr
Customer Service Agent At Beloform Craft, we believe that strong brands are built through meaningful connections and memorable experiences. We specialize in crafting distinctive brand identities and ...
Customer Service Agent
$15 - $20/hr
Customer Service Agent At Beloform Craft, we believe that strong brands are built through meaningful connections and memorable experiences. We specialize in crafting distinctive brand identities and ...
Tier 1 Customer Support Specialist 1
Nashville, TN · Hybrid
$17.50 - $23.50/hr
Customer Service/SupportCompany Overview HealthStream is the leader in healthcare workforce ... 1 platform. We streamline everyday tasks while improving performance, engagement, and safety ...
Tier 1 Customer Support Specialist 1
Nashville, TN · Hybrid
$17.50 - $23.50/hr
Customer Service/SupportCompany Overview HealthStream is the leader in healthcare workforce ... 1 platform. We streamline everyday tasks while improving performance, engagement, and safety ...
Remote Travel Customer Service Agent
Juneau, AK · Remote
$16.50 - $22/hr
Remote Travel Customer Service Agent We're seeking a passionate Remote Travel Agent to delight ... Deliver top-tier, high-touch service with empathy, expertise, and a smile Nice to Have * Travel ...
Quick apply
Remote Travel Customer Service Agent
Juneau, AK · Remote
$16.50 - $22/hr
Remote Travel Customer Service Agent We're seeking a passionate Remote Travel Agent to delight ... Deliver top-tier, high-touch service with empathy, expertise, and a smile Nice to Have * Travel ...
Remote Travel Customer Service Agent
Decatur, AL · Remote
$14.50 - $19.50/hr
Remote Travel Customer Service Agent We're seeking a passionate Remote Travel Agent to delight ... Deliver top-tier, high-touch service with empathy, expertise, and a smile Nice to Have * Travel ...
Quick apply
Remote Travel Customer Service Agent
Decatur, AL · Remote
$14.50 - $19.50/hr
Remote Travel Customer Service Agent We're seeking a passionate Remote Travel Agent to delight ... Deliver top-tier, high-touch service with empathy, expertise, and a smile Nice to Have * Travel ...
Remote Travel Customer Service Agent
Millburn, NJ · Remote
$15.50 - $20.75/hr
Remote Travel Customer Service Agent We're seeking a passionate Remote Travel Agent to delight ... Deliver top-tier, high-touch service with empathy, expertise, and a smile Nice to Have * Travel ...
Quick apply
Remote Travel Customer Service Agent
Millburn, NJ · Remote
$15.50 - $20.75/hr
Remote Travel Customer Service Agent We're seeking a passionate Remote Travel Agent to delight ... Deliver top-tier, high-touch service with empathy, expertise, and a smile Nice to Have * Travel ...
Remote Travel Customer Service Agent
South Bend, IN · Remote
$15.25 - $20.25/hr
Remote Travel Customer Service Agent We're seeking a passionate Remote Travel Agent to delight ... Deliver top-tier, high-touch service with empathy, expertise, and a smile Nice to Have * Travel ...
Quick apply
Remote Travel Customer Service Agent
South Bend, IN · Remote
$15.25 - $20.25/hr
Remote Travel Customer Service Agent We're seeking a passionate Remote Travel Agent to delight ... Deliver top-tier, high-touch service with empathy, expertise, and a smile Nice to Have * Travel ...
Remote Travel Customer Service Agent
Prescott, AZ · Remote
$15.25 - $20.50/hr
Remote Travel Customer Service Agent We're seeking a passionate Remote Travel Agent to delight ... Deliver top-tier, high-touch service with empathy, expertise, and a smile Nice to Have * Travel ...
Quick apply
Remote Travel Customer Service Agent
Prescott, AZ · Remote
$15.25 - $20.50/hr
Remote Travel Customer Service Agent We're seeking a passionate Remote Travel Agent to delight ... Deliver top-tier, high-touch service with empathy, expertise, and a smile Nice to Have * Travel ...
Customer Service Agent
$15 - $20/hr
Customer Service Agent Timi's Tours is looking for a detail-driven, people-first Customer Service Agent to join our team in Moweaqua, IL. This is a full-time, benefits-eligible position with a ...
Customer Service Agent
$15 - $20/hr
Customer Service Agent Timi's Tours is looking for a detail-driven, people-first Customer Service Agent to join our team in Moweaqua, IL. This is a full-time, benefits-eligible position with a ...
Customer Service Agent (PT)
$15.75 - $21/hr
The opportunity: As a Jazz Customer Service Agent, you will be part of a team professionally ... Minimum one (1) year of customer service experience. * Demonstrated judgment and problem-solving ...
Customer Service Agent (PT)
$15.75 - $21/hr
The opportunity: As a Jazz Customer Service Agent, you will be part of a team professionally ... Minimum one (1) year of customer service experience. * Demonstrated judgment and problem-solving ...
Customer Service Agent
$13.75 - $18.50/hr
About the job Customer Service Agent Join Our Team at Magical Destinations Travel Your Gateway to a Rewarding Career in Travel! Are you passionate about your clients and delivering outstanding ...
Customer Service Agent
$13.75 - $18.50/hr
About the job Customer Service Agent Join Our Team at Magical Destinations Travel Your Gateway to a Rewarding Career in Travel! Are you passionate about your clients and delivering outstanding ...
Customer Service Agent
$14.75 - $19.75/hr
Customer Service Agent At Elevare Branding, we believe strong leadership is the foundation of exceptional results. We are a dynamic company dedicated to helping businesses strengthen their market ...
Customer Service Agent
$14.75 - $19.75/hr
Customer Service Agent At Elevare Branding, we believe strong leadership is the foundation of exceptional results. We are a dynamic company dedicated to helping businesses strengthen their market ...
Tier 1 Customer Service Agent information
See salary details
$9.86 - $11.45
2% of jobs
$11.45 - $13.05
4% of jobs
$13.05 - $14.64
14% of jobs
$15.02 is the 25th percentile. Wages below this are outliers.
$14.64 - $16.24
21% of jobs
The median wage is $16.91 / hr.
$16.24 - $17.83
21% of jobs
$19.34 is the 75th percentile. Wages above this are outliers.
$17.83 - $19.43
14% of jobs
$19.43 - $21.02
11% of jobs
$21.02 - $22.62
5% of jobs
$22.62 - $24.21
4% of jobs
$24.21 - $25.81
2% of jobs
$25.81 - $27.40
2% of jobs
$9
$18
$27
How much do tier 1 customer service agent jobs pay per hour?
What job makes $10,000 a month without a degree?
What is tier 1 in call center?
How can I make 2000 a week working from home?
What is tier 1 customer service?
What is the difference between Tier 1 Customer Service Agent vs Customer Support Specialist?
| Aspect | Tier 1 Customer Service Agent | Customer Support Specialist |
|---|---|---|
| Credentials | High school diploma or equivalent; basic communication skills | High school diploma; may have additional certifications in customer service |
| Work Environment | Call centers, retail, or online support platforms | Call centers, technical support, or online chat support |
| Employer & Industry Usage | Retail, telecommunications, banking, and service industries | Technology, software, and service industries |
| Common Search & Comparison | Entry-level customer support role focusing on basic inquiries | More specialized support, often handling technical or complex issues |
The main difference between a Tier 1 Customer Service Agent and a Customer Support Specialist lies in their scope of support. Tier 1 agents handle basic customer inquiries and provide initial assistance, while Customer Support Specialists often deal with more complex or technical issues. Both roles require strong communication skills and are essential in customer service operations across various industries.
What are Tier 1 Customer Service Agents?
What are some common challenges faced by Tier 1 Customer Service Agents, and how can they be managed effectively?
What are the key skills and qualifications needed to thrive as a Tier 1 Customer Service Agent, and why are they important?
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$17.50/hr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 28 days ago
Job description
Transparency matters! While we’re not actively hiring for a Tier 1 Customer Service Analyst at this moment, we’re always excited to connect with talented IT Specialists. If you’re interested in being part of our journey, we’d love to hear from you! Please do apply and we’ll reach out to you in the near future when this position becomes available.
Responsibilities:Â
The Tier 1 Customer Service Analyst will:
- Provide first-tier customer-facing support for tickets received via multiple contact channels including telephone, web, in-person, walk-up, and email
- Accurately document and report all incidents and service requests received
- Resolve incidents and service requests on the first contact where possible, escalate to Tier 2 when advanced troubleshooting is required
- Provide desk-side visits to end users if remote assistance is not possible or effective
- Track the total-life cycle of all tickets and tasks related to employee/contractor on-boarding, off-boarding, and organizational changes
- Follow up with task owners to ensure tasks are completed prior to a new employee's start date
- Issue and set up new/loaner IT equipment for end users, ship to remote sites as needed
- Image and re-image new and repurposed PCs
- Perform light technical writing and data entry, and assist with documentation management and updates to support internal processes and knowledge base articles
- Work on-site daily with the government customer and HumanTouch leadership
- Work an 8-hour shift between the hours of 6 AM and 7 PM, Monday through Friday
Work Experience Requirements
Tier 1 Customer Service Analysts should possess excellent customer service skills, problem-solving skills, and a broad understanding of the relationships between hardware and software applications. Must have the ability to support and troubleshoot end-user IT equipment such as laptops and docking stations, conference room equipment, network and personal printers, wireless devices, computer monitors, mobile devices, and assorted peripheral devices.
Other Requirements
- High School Diploma or GED
- Strong verbal and written communication skills
- Authorized to work in the United States
- Ability to pass a Moderate Background Investigation
- Ability to pass a SAMHSA Drug Screening test
Additional Education, Certifications, or Experience Required
- Prior experience supporting an IT Help Desk as a Tier I Analyst or similar role
Benefits:Â
- Medical, Dental and Vision CoverageÂ
- 401(k) MatchingÂ
- PTO
About Executive One Holding
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
McLean, VA, US
Year founded
2014