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Tier 1 Customer Service Agent Jobs (NOW HIRING)

Fiesta Auto Insurance

Customer Service Agent

Tulare, CA · On-site

$85K - $125K/yr

Immediate Opening for a Highly Skilled Customer Service Agent Fiesta Auto Insurance G&P is the #1 franchisee nationwide for Fiesta Auto Insurance. With locations in over 50 cities across California ...

Browning

Customer Service Agent

Morgan, UT · On-site

$15 - $20.25/hr

Customer Service Agent Browning is searching for a Customer Service Agent to join our team and ... A high school diploma or equivalent. * 1-3 years customer service experience. * Experienced MS ...

ARCAN Capital

Customer Service Agent

Mobile, AL · On-site

$15.50 - $20.50/hr

Customer Service Agent Arcan Capital is dedicated to delivering an exceptional living experience for our residents. As a Customer Service Agent, you will serve as the primary point of contact for ...

Unifi

Customer Service Agent

Tulsa, OK · On-site

$14.25 - $19/hr

General information Job Title Customer Service Agent Date Monday, August 10, 2026 Entity Unifi Aviation, LLC State Oklahoma City Tulsa Base Pay Rate: $ 14.00 Full/Part Time Part Time Exempt or Non ...

Lumek Visuals

Customer Service Agent

San Antonio, TX · On-site

$14 - $18.75/hr

Introduction We are looking for a customer-focused Customer Service Agent to provide professional support and help create positive customer experiences. This role is ideal for individuals who enjoy ...

Lose Design

Customer Service Agent

Goose Creek, SC · On-site

$30.50/hr

Customer Service Agent Goose Creek, SC, United States Or refer someone Job Openings Customer Service Agent About the Job We are looking for a Customer Service Representative who will be responsible ...

Maximus

Tier 1 Call Center Agent

San Antonio, TX · On-site

$13.50 - $17.75/hr

General information Job Posting Title Tier 1 Call Center Agent Date Friday, July 10, 2026 City San ... customer inquiries pertaining to provided products and services. - Takes immediate action on ...

Retention Express

Customer Retention Specialist (Tier 1)

$14.50 - $20/hr

About the role As a Tier 1 Customer Retention Specialist specializing in customer Retention in a ... Proven experience in customer service, with a strong track record of handling daily high-volume ...

Camping World

Customer Service Agent

Island Lake, IL · On-site

$16.65 - $20/hr

Camping World is seeking a Customer Service Agent for our growing team. This is a HYBRID schedule - work in office (Island Lake, IL) 2 -3 times per week and remote the other days. This customer ...

DSV

Customer Service Agent

Port Reading, NJ · On-site

$16 - $21.25/hr

Customer Service Agent Location: USA - Port Reading, 1005 W Middlesex Ave Division: Solutions Job ... Must have a high school diploma or general education degree (GED). * 1 year experience in Customer ...

Waterbury Hospital

Customer Service Agent

Middlebury, CT · On-site

$15.50 - $20.75/hr

The Customer Service Agent is responsible for answering a multi-line telephone, triaging calls ... At least one year of current call center or multi line/automated system experience, preferably in a ...

DSV Global Transportation

Customer Service Agent

Aurora, IL · On-site

$14.75 - $19.75/hr

Customer Service Agent (CSA-02) Shift: 6am-2:30pm POSITION SUMMARY The CSR is responsible for ... Must have a high school diploma or general education degree (GED). * 1 year experience in Customer ...

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Tier 1 Customer Service Agent information

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How much do tier 1 customer service agent jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for tier 1 customer service agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a Tier 1 Customer Service Agent?

Tier 1 Customer Service Agents are the frontline representatives who assist customers with basic inquiries, issues, and requests. They typically handle tasks such as answering questions about products or services, troubleshooting simple problems, and processing orders or returns. If a customer's issue is more complex and cannot be resolved at this level, Tier 1 agents escalate the matter to higher-level support teams. Their primary goal is to ensure customer satisfaction and provide efficient support in a timely manner.

What are the key skills and qualifications needed to thrive as a Tier 1 Customer Service Agent?

To thrive as a Tier 1 Customer Service Agent, you need strong communication skills, basic problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and standard office applications is important for handling customer inquiries efficiently. Patience, active listening, and a positive attitude help agents effectively address customer concerns and create a welcoming experience. These skills and qualities are vital for resolving issues quickly, maintaining customer satisfaction, and supporting the overall reputation of the company.

What are some common challenges faced by Tier 1 Customer Service Agents, and how can they be managed effectively?

Tier 1 Customer Service Agents often encounter high call volumes and repetitive inquiries, which can be mentally demanding. Managing customer frustrations or escalations requires patience, strong communication skills, and emotional resilience. To handle these challenges effectively, agents can utilize knowledge bases, follow established scripts, and seek support from colleagues or supervisors when needed. Regular team meetings and ongoing training also help agents stay updated on best practices and troubleshoot difficult situations as a group.

What is the difference between Tier 1 Customer Service Agent vs Customer Support Specialist?

AspectTier 1 Customer Service AgentCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; may have additional certifications in customer service
Work EnvironmentCall centers, retail, or online support platformsCall centers, technical support, or online chat support
Employer & Industry UsageRetail, telecommunications, banking, and service industriesTechnology, software, and service industries
Common Search & ComparisonEntry-level customer support role focusing on basic inquiriesMore specialized support, often handling technical or complex issues

The main difference between a Tier 1 Customer Service Agent and a Customer Support Specialist lies in their scope of support. Tier 1 agents handle basic customer inquiries and provide initial assistance, while Customer Support Specialists often deal with more complex or technical issues. Both roles require strong communication skills and are essential in customer service operations across various industries.

More about Tier 1 Customer Service Agent jobs

What job categories do people searching Tier 1 Customer Service Agent jobs look for?

The top searched job categories for Tier 1 Customer Service Agent jobs are:

Tier 1 Customer Service Agent jobs near you
Infographic showing various Tier 1 Customer Service Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Customer Service Agent

Promo Placement Inc

Long Beach, CA • On-site

$401K/yr

Other

Medical, Retirement

Re-posted 18 days ago

Job description

Customer Service Agent

  • Salary - $65,000 - $70,000
  • 401K and health benefits
  • Must be in the office 3 days per week
  • Located in Long Beach, CA.

The PromoPlacement Team
info@promoplacementrecruiting.com
promoplacement.com

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