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Tier 1 Customer Service Agent Jobs (NOW HIRING)

Proctors Group

Customer Service Agent

Schenectady, NY · On-site

$17.51/hr

Box Office Customer Service Agent Proctors Collaborative is the Capital Region's leading regional arts organization with performing arts venues in Albany, Schenectady and Saratoga, and education ...

Hrmango

Customer Service Agent

Salt Lake City, UT · On-site

$10/hr

The Customer Service Agent provides superior, friendly, and efficient customer service at time of ... Customer Service: 1 year Required license or certification: * Driver's License

HRmango

Customer Service Agent

Salt Lake City, UT · On-site

$10/hr

The Customer Service Agent provides superior, friendly, and efficient customer service at time of ... Customer Service: 1 year Required license or certification: Driver's License

North 40 Outfitters

Customer Service Agent

Great Falls, MT · On-site

$14 - $18.75/hr

As a Customer Service Agent at North 40, your main priority is to connect with our customers and provide each of them with an exceptional experience. You will be responsible for answering customer ...

North 40 Outfitters

Customer Service Agent

Great Falls, MT · On-site

$13.50 - $18.25/hr

As a Customer Service Agent at North 40, your main priority is to connect with our customers and provide each of them with an exceptional experience. You will be responsible for answering customer ...

DSV

Customer Service Agent

Miami, FL · On-site

$18.75 - $25.25/hr

Customer Service Agent Location: Miami, USA Division: Air & Sea Time Type: Full Time Summary: As a Warehouse Customer Service Agent at DSV, you'll play a pivotal role in ensuring customer ...

DSV Air & Sea

Customer Service Agent

Miami, FL · On-site

$14.75 - $19.75/hr

Customer Service Agent Time Type: Full Time Summary As a Warehouse Customer Service Agent at DSV, you'll play a pivotal role in ensuring customer satisfaction by effectively addressing inquiries ...

Jet Aviation

Customer Service Agent

East Saint Louis, IL · On-site

$18 - $19/hr

Customer Service Agent Location: Cahokia, IL, US, 62206 Flexible Work Arrangement: Onsite Job ... From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide.

Alphabe Insight Inc

Customer Service Agent

Columbus, TX · On-site

$15.25 - $20.25/hr

We are seeking a dedicated and customer-oriented Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional ...

TP Services

Customer Service Agent

$15.75 - $21.25/hr

Overview Military veterans and military spouses bring essential experience to our workforce, and we invite them to apply As a Customer Service Agent , you'll be the voice of our clients-handling both ...

Schenker & Co AG

Customer Service Agent

Miami, FL · On-site

$18.75 - $25.25/hr

Customer Service Agent Time Type: Full Time Summary As a Warehouse Customer Service Agent at DSV, you'll play a pivotal role in ensuring customer satisfaction by effectively addressing inquiries ...

Alphabe Insight Inc

Customer Service Agent

Milwaukee, WI · On-site

$37K - $41K/yr

... Customer Service Agent to join our growing team in Milwaukee, WI. In this role, you will serve as a key point of contact for customers, providing assistance, resolving inquiries, and ensuring a ...

Alphabe Insight Inc

Customer Service Agent

Atlanta, GA · On-site

$15 - $20/hr

We are seeking a Customer Service Agent who will serve as the first point of contact for our clients, ensuring every interaction is handled with professionalism, efficiency, and care. This role is ...

BCforward

Customer Service Agent

San Jose, CA

$17.13/hr

Customer Service Agent Job Location: SAN JOSE CA 95113 Job Duration: 12+ Months Job Hourly Rate ... At least 1 year experience in customer service environment providing support via phone, email or ...

AirportParkingReservations.com Inc

Customer Service Agent

$15.75 - $21.25/hr

Customer Service agents communicate with one another and with the Management team, based in Santa Monica, California, primarily via Skype. Qualifications • Experience as a work-from-home CS agent ...

wearegat

Customer Service Agent

Hapeville, GA

$15 - $20/hr

Job Summary As a customer service agent you are the first impression of a passengers airport ... Able to stand and work in one location for up to four hours at a time. * You may be responsible for ...

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Tier 1 Customer Service Agent information

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How much do tier 1 customer service agent jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for tier 1 customer service agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a Tier 1 Customer Service Agent?

Tier 1 Customer Service Agents are the frontline representatives who assist customers with basic inquiries, issues, and requests. They typically handle tasks such as answering questions about products or services, troubleshooting simple problems, and processing orders or returns. If a customer's issue is more complex and cannot be resolved at this level, Tier 1 agents escalate the matter to higher-level support teams. Their primary goal is to ensure customer satisfaction and provide efficient support in a timely manner.

What are the key skills and qualifications needed to thrive as a Tier 1 Customer Service Agent?

To thrive as a Tier 1 Customer Service Agent, you need strong communication skills, basic problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and standard office applications is important for handling customer inquiries efficiently. Patience, active listening, and a positive attitude help agents effectively address customer concerns and create a welcoming experience. These skills and qualities are vital for resolving issues quickly, maintaining customer satisfaction, and supporting the overall reputation of the company.

What are some common challenges faced by Tier 1 Customer Service Agents, and how can they be managed effectively?

Tier 1 Customer Service Agents often encounter high call volumes and repetitive inquiries, which can be mentally demanding. Managing customer frustrations or escalations requires patience, strong communication skills, and emotional resilience. To handle these challenges effectively, agents can utilize knowledge bases, follow established scripts, and seek support from colleagues or supervisors when needed. Regular team meetings and ongoing training also help agents stay updated on best practices and troubleshoot difficult situations as a group.

What is the difference between Tier 1 Customer Service Agent vs Customer Support Specialist?

AspectTier 1 Customer Service AgentCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; may have additional certifications in customer service
Work EnvironmentCall centers, retail, or online support platformsCall centers, technical support, or online chat support
Employer & Industry UsageRetail, telecommunications, banking, and service industriesTechnology, software, and service industries
Common Search & ComparisonEntry-level customer support role focusing on basic inquiriesMore specialized support, often handling technical or complex issues

The main difference between a Tier 1 Customer Service Agent and a Customer Support Specialist lies in their scope of support. Tier 1 agents handle basic customer inquiries and provide initial assistance, while Customer Support Specialists often deal with more complex or technical issues. Both roles require strong communication skills and are essential in customer service operations across various industries.

More about Tier 1 Customer Service Agent jobs

What are popular job titles related to Tier 1 Customer Service Agent jobs?

For Tier 1 Customer Service Agent jobs, the most frequently searched job titles are:

Tier 1 Customer Service Agent jobs near you
Infographic showing various Tier 1 Customer Service Agent job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Customer Service Agent

Tampa, FL • On-site

Stepp's Towing & Heavy Transport
Trucking • 11 - 50 employees
Learn more about Stepp's Towing & Heavy Transportexternal

$17 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

About Us
Stepp's Towing & Heavy Transport, a family-owned business since 1960, proudly serves the greater Tampa Bay and Orlando areas. We specialize in light-, medium-, and heavy-duty towing, heavy transport, and auto salvage. Our team is committed to excellence, safety, and supporting our community.


Position Overview

Stepp's Towing and Heavy Transport is seeking a customer-focused individual to join our team as a Customer Service Agent. As the first point of contact for our clients, the Customer Service Agent is responsible for managing incoming calls, accurately processing and entering information into our dispatch software, and ensuring every customer interaction reflects our commitment to exceptional service. This position is critical to the smooth operation of our front-line services and requires a proactive approach to communication and problem-solving.
Please Note:

  • This is an on-site position. Candidates seeking remote work will not be considered.
  • Applicants must be able to work the designated hours and successfully pass a drug test and background check.


Essential Functions

  • Receive and promptly respond to emergency and non-emergency calls with professionalism and urgency.
  • Collect and verify all necessary information, including customer contact details, vehicle location, drop-off address, vehicle details, and the nature of the service required.
  • Accurately enter call information into the dispatch software system.
  • Provide support to the Dispatcher Assistant when required, including performing their duties during absences as directed.


Key Behaviors

  • Passionate, motivated, and open to growth and challenges.
  • Proactively build customer relationships and provide thoughtful solutions.
  • Maintain a professional appearance and represent Stepp's with pride.
  • Strive for continuous improvement by embracing new tools and processes.
  • Demonstrate respect toward co-workers and foster a positive team environment.
  • Promote opportunities within the company and through referrals.


Required Skills and Qualifications

  • Proven experience in data entry and customer service roles.
  • Demonstrated ability to work effectively in high-pressure, stressful, or emergencies.
  • Exceptional organizational and time-management abilities.
  • Strong critical thinking and problem-solving skills.
  • Ability to work collaboratively as part of a team.
  • Excellent interpersonal and communication skills, both written and verbal.
  • High school diploma or equivalent required.


Pay

  • $17 - $18 / hourly


Schedule

  • 11:30 am - 8:00 pm Saturday & Sunday, 2:30 pm - 11:00 pm Monday, Tuesday, & Wednesday


Benefits

  • 6 Paid Holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas)
  • Medical, Dental, and Vision coverage; Free Term Life Insurance
  • Paid Time Off (accruals start on day 1; available after 90 days)
  • 401(k) match up to 4%
  • Regular pay increases and career development opportunities
  • Accident, cancer/critical illness, short-term and long-term disability, and hospital indemnity insurance available


Chasing the Dream, Not the Competition.


Drug-Free Workplace.

Background check required.
Stepp's Towing and Heavy Transport is an Equal Opportunity Employer.


Military Veterans are Encouraged to Apply.

Apply