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Tier 1 Customer Service Agent Jobs (NOW HIRING)

Zolidco

Customer Service Agent

Columbus, OH

$15 - $20/hr

Job Summary We are seeking a friendly, motivated, and sales-focused Customer Service Agent to engage with customers, understand their needs, and recommend products and services that best fit their ...

New

Surf Air Mobility

Customer Service Agent

Lanai City, HI · On-site

$16 - $21.25/hr

Airport Customer Service Agent The Airport Customer Service Agent is our primary representative in ... Prefer at least 1 year of prior customer service experience Mental Requirements: Level 2 - Requires ...

DSV A/S

Customer Service Agent

Miami, FL · On-site

$18.75 - $25.25/hr

Customer Service Agent Time Type: Full Time Summary As a Warehouse Customer Service Agent at DSV, you'll play a pivotal role in ensuring customer satisfaction by effectively addressing inquiries ...

Lingraphica

Customer Service Specialist (Remote)

Princeton, NJ · Remote

$18 - $23.75/hr

Tier 1 issues include basic troubleshooting for all Lingraphica products such as free apps, customer accounts, and devices. This position is responsible for providing exceptional customer service in ...

Shield Healthcare

Customer Service Agent

Carrollton, TX · On-site

$19 - $20/hr

Shield HealthCare is looking for a Call Center Customer Service Agent to assist our customers with ... Minimum 1-year customer service experience * Ability to multi-task * Demonstrated problem solving ...

Alphabe Insight Inc

Customer Service Agent

Atlanta, GA · On-site

$15 - $20/hr

We are seeking a Customer Service Agent who will serve as the first point of contact for our clients, ensuring every interaction is handled with professionalism, efficiency, and care. This role is ...

Limitless East Marketing

Customer Service Agent

Atlanta, GA · On-site

$47K - $51K/yr

Job Summary We are seeking a friendly and customer-focused Customer Service Agent to deliver exceptional service and create positive customer experiences. This role is ideal for individuals who enjoy ...

Limitless East Marketing

Customer Service Agent

Houston, TX · On-site

$35K - $40K/yr

... Customer Service Agent to join our growing team in Houston, TX. This role is ideal for individuals who enjoy helping people, solving problems, and providing outstanding service. As a key member of ...

Browning

Customer Service Agent

Morgan, UT · On-site

$15 - $20.25/hr

Browning is searching for a Customer Service Agent to join our team and provide top-notch service ... ESSENTIAL JOB DUTIES INCLUDE THE FOLLOWING: 1. Learn and maintain updated technical knowledge of ...

Grant Aviation, Inc.

Customer Service Agent

Bethel, AK · On-site

$17 - $23/hr

POSITION: Customer Service Agent Are you interested in: * Booking reservations for passengers ... Have one (1) year of customer service experience * Are able to lift approximately 20 pounds * Live ...

wearegat

Customer Service Agent

Mobile, AL · On-site

$15.50 - $20.50/hr

Job Summary As a customer service agent you are the first impression of a passengers airport ... Able to stand and work in one location for up to four hours at a time. * You may be responsible for ...

Pool Corporation

Customer Service Agent

Tampa, FL · On-site

$18 - $20/hr

The Customer Service Agent provides excellent customer service over the phone by responding to ... Currently, POOLCORP has over one hundred and twenty military personnel serving on our team. We ...

POOLCORP

Customer Service Agent

Tampa, FL

$18 - $20/hr

The Customer Service Agent provides excellent customer service over the phone by responding to ... Currently, POOLCORP has over one hundred and twenty military personnel serving on our team. We ...

AirportParkingReservations.com Inc

Customer Service Agent

$15.75 - $21.25/hr

Customer Service agents communicate with one another and with the Management team, based in Santa Monica, California, primarily via Skype. Qualifications • Experience as a work-from-home CS agent ...

New

SCP Distributors LLC

Customer Service Agent

Tampa, FL · On-site

$18 - $20/hr

The Customer Service Agent provides excellent customer service over the phone by responding to ... Currently, POOLCORP has over one hundred and twenty military personnel serving on our team. We ...

wearegat

Customer Service Agent

Sarasota, FL · On-site

$15 - $20/hr

Job Summary As a customer service agent you are the first impression of a passengers airport ... Able to stand and work in one location for up to four hours at a time. * You may be responsible for ...

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Tier 1 Customer Service Agent information

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$9

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$27

How much do tier 1 customer service agent jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for tier 1 customer service agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a Tier 1 Customer Service Agent?

Tier 1 Customer Service Agents are the frontline representatives who assist customers with basic inquiries, issues, and requests. They typically handle tasks such as answering questions about products or services, troubleshooting simple problems, and processing orders or returns. If a customer's issue is more complex and cannot be resolved at this level, Tier 1 agents escalate the matter to higher-level support teams. Their primary goal is to ensure customer satisfaction and provide efficient support in a timely manner.

What are the key skills and qualifications needed to thrive as a Tier 1 Customer Service Agent?

To thrive as a Tier 1 Customer Service Agent, you need strong communication skills, basic problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and standard office applications is important for handling customer inquiries efficiently. Patience, active listening, and a positive attitude help agents effectively address customer concerns and create a welcoming experience. These skills and qualities are vital for resolving issues quickly, maintaining customer satisfaction, and supporting the overall reputation of the company.

What are some common challenges faced by Tier 1 Customer Service Agents, and how can they be managed effectively?

Tier 1 Customer Service Agents often encounter high call volumes and repetitive inquiries, which can be mentally demanding. Managing customer frustrations or escalations requires patience, strong communication skills, and emotional resilience. To handle these challenges effectively, agents can utilize knowledge bases, follow established scripts, and seek support from colleagues or supervisors when needed. Regular team meetings and ongoing training also help agents stay updated on best practices and troubleshoot difficult situations as a group.

What is the difference between Tier 1 Customer Service Agent vs Customer Support Specialist?

AspectTier 1 Customer Service AgentCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; may have additional certifications in customer service
Work EnvironmentCall centers, retail, or online support platformsCall centers, technical support, or online chat support
Employer & Industry UsageRetail, telecommunications, banking, and service industriesTechnology, software, and service industries
Common Search & ComparisonEntry-level customer support role focusing on basic inquiriesMore specialized support, often handling technical or complex issues

The main difference between a Tier 1 Customer Service Agent and a Customer Support Specialist lies in their scope of support. Tier 1 agents handle basic customer inquiries and provide initial assistance, while Customer Support Specialists often deal with more complex or technical issues. Both roles require strong communication skills and are essential in customer service operations across various industries.

More about Tier 1 Customer Service Agent jobs

What job categories do people searching Tier 1 Customer Service Agent jobs look for?

The top searched job categories for Tier 1 Customer Service Agent jobs are:

Tier 1 Customer Service Agent jobs near you
Infographic showing various Tier 1 Customer Service Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Customer Service Agent

Zolidco

Columbus, OH

$15 - $20/hr

Full-time

Posted 2 days ago

New

Job description

About Us

Our mission is to empower brands through strategic marketing and meaningful customer engagement. We pride ourselves on our values of integrity, innovation, and a results-driven mindset.

Job Summary

We are seeking a friendly, motivated, and sales-focused Customer Service Agent to engage with customers, understand their needs, and recommend products and services that best fit their interests. This role is ideal for individuals who enjoy building relationships, achieving sales goals, and creating positive customer experiences in a dynamic, team-oriented environment.

Responsibilities
  • Welcome customers and create a positive, engaging experience.
  • Present and explain products and services to prospective customers.
  • Identify customer needs and recommend appropriate solutions.
  • Build strong customer relationships and encourage repeat business.
  • Address customer questions and concerns while supporting purchasing decisions.
  • Follow up with prospective and existing customers to support sales opportunities.
  • Maintain accurate records of customer interactions and sales activities.
  • Collaborate with team members to achieve customer engagement and sales goals.
  • Participate in ongoing sales training and professional development.
Qualifications
  • High school diploma or equivalent required.
  • Strong communication and interpersonal skills.
  • Confident, outgoing, and customer-focused personality.
  • Goal-oriented and motivated to achieve results.
  • Strong relationship-building and problem-solving abilities.
  • Excellent organizational and multitasking skills.
  • Reliable, adaptable, and motivated to learn.
  • Previous experience in sales, customer service, retail, hospitality, promotions, or events is a plus but not required.