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Customer Service Reservation Agent Jobs (NOW HIRING)

STWHJ

Reservation Agent

Miami, FL · On-site +1

$15.25 - $19.25/hr

Previous experience in hospitality or customer service is a plus, but not required.

U-Haul

Reservation Agent

Los Angeles, CA · On-site

$19.75 - $21.75/hr

If this sounds like you, then consider joining U-Haul as a Reservation Agent! U-Haul offers a wide ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Los Angeles, CA

$19.75 - $21.75/hr

If this sounds like you, then consider joining U-Haul as a Reservation Agent! U-Haul offers a wide ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Fort Worth, TX · On-site

$15.25 - $19.25/hr

If this sounds like you, then consider joining U-Haul as a Reservation Agent! U-Haul offers a wide ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Fort Worth, TX

$15.25 - $19.25/hr

If this sounds like you, then consider joining U-Haul as a Reservation Agent! U-Haul offers a wide ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Fort Worth, TX · On-site

$15.25 - $19.25/hr

If this sounds like you, then consider joining U-Haul as a Reservation Agent! U-Haul offers a wide ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Davenport, IA

$15.25 - $19/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Eugene, OR · On-site

$16 - $20/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Cleveland, OH · On-site

$15 - $17/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

San Diego, CA · On-site

$18.50 - $20.50/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

San Diego, CA

$18.50 - $20.50/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Oakland, CA · On-site

$19.25 - $21.25/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Feasterville, PA

$15.25 - $19/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

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Customer Service Reservation Agent information

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$18

$27

How much do customer service reservation agent jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for customer service reservation agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What are some common challenges faced by Customer Service Reservation Agents, and how can they be managed on the job?

Customer Service Reservation Agents often encounter high call volumes, last-minute booking changes, and complex customer requests. Managing these challenges requires strong multitasking skills, patience, and effective communication to ensure customer satisfaction. Many agents rely on detailed knowledge of reservation systems and company policies to resolve issues efficiently. Support from team leads and ongoing training also help agents stay updated and handle challenging situations with confidence.

How much do reservation agents make in the US?

Reservation agents in the US typically earn a median hourly wage of around $14 to $16, with annual salaries ranging from approximately $30,000 to $35,000. Earnings can vary based on experience, location, and the employer, and some agents may earn additional commissions or bonuses.

What is the highest paid customer service job?

Customer service managers and senior client relations roles tend to be among the highest paid positions in customer service, with salaries often exceeding $70,000 annually. In specialized industries such as finance or technology, customer support roles with technical expertise or leadership responsibilities can earn higher salaries, sometimes over $100,000. Advanced skills, certifications, and experience typically contribute to higher compensation in these roles.

What does a Customer Service Reservation Agent do?

A Customer Service Reservation Agent assists customers with booking reservations for services such as flights, hotels, car rentals, or events. They answer questions, provide information about availability and pricing, and process bookings over the phone, online, or in person. Additionally, they handle changes, cancellations, and resolve customer concerns to ensure a smooth reservation experience. Strong communication and problem-solving skills are essential for this role.

How do I become a reservation agent?

To become a customer service reservation agent, typically you need a high school diploma or equivalent, strong communication skills, and experience with reservation systems or customer service. Many employers provide on-the-job training, and familiarity with booking software and a customer-focused attitude are beneficial. Some positions may require certification or knowledge of specific industry tools.

What is the difference between Customer Service Reservation Agent vs Customer Service Representative?

AspectCustomer Service Reservation AgentCustomer Service Representative
Primary RoleHandles reservations, bookings, and scheduling for clientsProvides general customer support, handles inquiries, and resolves issues
Work EnvironmentTravel agencies, airlines, hotels, car rental companiesRetail stores, call centers, service centers
CredentialsMay require reservation system training, customer service skillsCustomer service skills, communication skills

While both roles involve customer interaction, a Customer Service Reservation Agent specializes in managing reservations and bookings within specific industries like travel and hospitality. In contrast, a Customer Service Representative provides broader support, addressing general inquiries and issues across various sectors.

What are the key skills and qualifications needed to thrive as a Customer Service Reservation Agent, and why are they important?

To thrive as a Customer Service Reservation Agent, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation software systems, telephony platforms, and CRM tools is typically required. Patience, active listening, and problem-solving abilities are crucial soft skills for handling diverse customer needs and resolving issues. These competencies ensure efficient, accurate reservations and foster positive customer experiences, driving loyalty and business success.

What skills do you need to be a reservation agent?

A customer service reservation agent needs strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently. Proficiency with reservation systems and basic computer skills are also essential, along with patience and problem-solving abilities to assist customers effectively.
More about Customer Service Reservation Agent jobs
What job categories do people searching Customer Service Reservation Agent jobs look for? The top searched job categories for Customer Service Reservation Agent jobs are:
Customer Service Reservation Agent jobs near you
Infographic showing various Customer Service Reservation Agent job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 94% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.
Call Center Reservation Agent

Call Center Reservation Agent

Cross Sound Ferry Services

New London, CT

$18/hr

Other

Posted 24 days ago

Job description

Job Openings >> Call Center Reservation Agent
Call Center Reservation Agent
Summary
Title: Call Center Reservation Agent ID: 1002 Location: New London, CT Department: Reservations
More about this job >
Description

Seasonal Call Center Reservation Agent

Cross Sound Ferry is seeking reliable, highly motivated individuals in our call center for our 2026 season. The job of a reservation agent focuses on customer service and assisting to ensure a positive experience. You will assist customers over the phone who are traveling in between New London, CT and Orient, NY, as well as our seasonal Block Island trips and Lighthouse Cruises. Must have excellent communication skills, as well as some experience with computers. Call center experience preferred. This seasonal position will be part time with more hours available during summer. Must be willing to work weekends, holidays, and evening hours.
Starting Rate: $18.00/hr

Primary duties include, but not limited to:

  • Pleasantly answer the phone and guide customer through the reservation process
  • Answer any and all questions regarding travel, vessels, and company policy/procedure
  • Book new travel, change/cancel existing reservations
  • Enter payment information
  • Sign customers up for our Rewards Program; explain benefits of program
  • Explain all current promotions
  • Advise customers how to use company website
  • Explain different services that we offer
  • Resolve customer complaints, guide them and provide any relevant info
  • Report any issues/security issues to management
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