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Customer Service Reservation Agent Jobs (NOW HIRING)

McAllister Towing

Reservation Agent

Port Jefferson, NY · On-site

$18.02/hr

The Reservation Agent books all customer reservations and handles customer service. Respond to customer need, answer questions, planning travel itineraries and resolve customer issues over the phone.

HB Travels

Reservation Agent

$16.50 - $20.50/hr

Reservation Agent Mason, New Hampshire, United States About the Job Reservation Agent We are ... You'll provide exceptional customer service, help clients make informed travel decisions, and ...

U-Haul

Reservation Agent

Oceanside, CA · On-site

$18.50 - $20.50/hr

Reservation Agent U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each ...

McAllister Towing

Reservation Agent

Port Jefferson, NY · On-site

$18.02/hr

The Reservation Agent books all customer reservations and handles customer service. Respond to customer need, answer questions, planning travel itineraries and resolve customer issues over the phone.

McAllister Towing

Reservation Agent

Port Jefferson, NY

$18.02/hr

The Reservation Agent books all customer reservations and handles customer service. Respond to customer need, answer questions, planning travel itineraries and resolve customer issues over the phone.

STWHJ

Reservation Agent

Miami, FL · On-site +1

$15.25 - $19.25/hr

Previous experience in hospitality or customer service is a plus, but not required.

HB Travels

Reservation Agent

Mason, NH · On-site

About the job Reservation Agent We are seeking a motivated and detail-oriented Reservation Agent to ... You'll provide exceptional customer service, help clients make informed travel decisions, and ...

Premiere 1 Limousine

Reservation Agent

Middletown, PA · On-site

$15.50 - $19.25/hr

It is the primary responsibility of the Reservations Agent to provide exceptional customer service to our clients as you facilitate the reservation process. All duties are to be performed in ...

U-Haul

Reservation Agent

Southampton, PA · On-site

$15.50 - $19.25/hr

Reservation Agent U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each ...

Midway Car Rental

Reservation Agent

Los Angeles, CA · On-site

$18.50 - $20/hr

Reservation Agent Midway Auto Group was named Southern California Top-Rated Places to Work in 2023 ... Demonstrate exceptional customer service with an excellent phone etiquette. * Multi-tasking ...

U-Haul

Reservation Agent

Fort Worth, TX · On-site

$15.25 - $19.25/hr

If this sounds like you, then consider joining U-Haul as a Reservation Agent! U-Haul offers a wide ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

San Diego, CA · On-site

$18.50 - $20.50/hr

If this sounds like you, then consider joining U-Haul as a Reservation Agent! U-Haul offers a wide ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Fort Worth, TX · On-site

$15.25 - $19.25/hr

If this sounds like you, then consider joining U-Haul as a Reservation Agent! U-Haul offers a wide ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

San Diego, CA · On-site

$18.50 - $20.50/hr

If this sounds like you, then consider joining U-Haul as a Reservation Agent! U-Haul offers a wide ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

San Diego, CA · On-site

$18.50 - $20.50/hr

If this sounds like you, then consider joining U-Haul as a Reservation Agent! U-Haul offers a wide ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Fort Worth, TX · On-site

$15.25 - $19.25/hr

If this sounds like you, then consider joining U-Haul as a Reservation Agent! U-Haul offers a wide ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

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Customer Service Reservation Agent information

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$18

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How much do customer service reservation agent jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for customer service reservation agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What are some common challenges faced by Customer Service Reservation Agents, and how can they be managed on the job?

Customer Service Reservation Agents often encounter high call volumes, last-minute booking changes, and complex customer requests. Managing these challenges requires strong multitasking skills, patience, and effective communication to ensure customer satisfaction. Many agents rely on detailed knowledge of reservation systems and company policies to resolve issues efficiently. Support from team leads and ongoing training also help agents stay updated and handle challenging situations with confidence.

How much do reservation agents make in the US?

Reservation agents in the US typically earn a median hourly wage of around $14 to $16, with annual salaries ranging from approximately $30,000 to $35,000. Earnings can vary based on experience, location, and the employer, and some agents may earn additional commissions or bonuses.

What is the highest paid customer service job?

Customer service managers and senior client relations roles tend to be among the highest paid positions in customer service, with salaries often exceeding $70,000 annually. In specialized industries such as finance or technology, customer support roles with technical expertise or leadership responsibilities can earn higher salaries, sometimes over $100,000. Advanced skills, certifications, and experience typically contribute to higher compensation in these roles.

What does a Customer Service Reservation Agent do?

A Customer Service Reservation Agent assists customers with booking reservations for services such as flights, hotels, car rentals, or events. They answer questions, provide information about availability and pricing, and process bookings over the phone, online, or in person. Additionally, they handle changes, cancellations, and resolve customer concerns to ensure a smooth reservation experience. Strong communication and problem-solving skills are essential for this role.

How do I become a reservation agent?

To become a customer service reservation agent, typically you need a high school diploma or equivalent, strong communication skills, and experience with reservation systems or customer service. Many employers provide on-the-job training, and familiarity with booking software and a customer-focused attitude are beneficial. Some positions may require certification or knowledge of specific industry tools.

What is the difference between Customer Service Reservation Agent vs Customer Service Representative?

AspectCustomer Service Reservation AgentCustomer Service Representative
Primary RoleHandles reservations, bookings, and scheduling for clientsProvides general customer support, handles inquiries, and resolves issues
Work EnvironmentTravel agencies, airlines, hotels, car rental companiesRetail stores, call centers, service centers
CredentialsMay require reservation system training, customer service skillsCustomer service skills, communication skills

While both roles involve customer interaction, a Customer Service Reservation Agent specializes in managing reservations and bookings within specific industries like travel and hospitality. In contrast, a Customer Service Representative provides broader support, addressing general inquiries and issues across various sectors.

What are the key skills and qualifications needed to thrive as a Customer Service Reservation Agent, and why are they important?

To thrive as a Customer Service Reservation Agent, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation software systems, telephony platforms, and CRM tools is typically required. Patience, active listening, and problem-solving abilities are crucial soft skills for handling diverse customer needs and resolving issues. These competencies ensure efficient, accurate reservations and foster positive customer experiences, driving loyalty and business success.

What skills do you need to be a reservation agent?

A customer service reservation agent needs strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently. Proficiency with reservation systems and basic computer skills are also essential, along with patience and problem-solving abilities to assist customers effectively.
More about Customer Service Reservation Agent jobs
What job categories do people searching Customer Service Reservation Agent jobs look for? The top searched job categories for Customer Service Reservation Agent jobs are:
Customer Service Reservation Agent jobs near you
Reservation Agent

Reservation Agent

McAllister Towing

Port Jefferson, NY • On-site

$18.02/hr

Other

Posted 20 days ago

Job description

Reservation Agent

Since 1883, The Bridgeport Port Jefferson (BPPJ) Ferry has proudly served the Bridgeport and Port Jefferson communities as the trusted maritime transportation provider. Our mission is to offer a safe, reliable, and enjoyable ferry experience for passengers transiting the Long Island Sound barrier.

BPPJ Ferry is seeking two highly qualified individuals to serve as a Reservation Agent (one Full-Time and one Part-Time). Duties and responsibilities are outlined below:

Reservation Agent

Reports to:

The Reservation Agent is responsible and accountable to the Reservation Supervisor.

Supervises:

None

Description of Duties:

The Reservation Agent books all customer reservations and handles customer service.

Respond to customer need, answer questions, planning travel itineraries and resolve customer issues over the phone.

Make reservations for customers on the telephone.

Verify credit cards and screen calls for transferring.

Other duties as assigned.

Minimum Requirements:

Must have completed 10th grade

Proficient in Microsoft Office.

Must pass background screening.

Must be willing to work weekend, holidays, day and evening shifts.

Physical Requirements:

Ability to operate a computer terminal, telephones and standard office equipment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary:

(Hourly) - $18.02 an hour

FLSA Status:

Non-Exempt

This position description does not promise or imply that the functions listed are the only duties to be performed or that the position may not change or be eliminated. Employees are always expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.

Equal Employment Opportunity Employer:

We are an Equal Employment Opportunity ("EEO") Employer.

It has been and will continue to be a fundamental policy of The Bridgeport & Port Jefferson Steamboat Company not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.

This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

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