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Customer Service Reservation Agent Jobs (NOW HIRING)

Academy Bus

Travel Reservation Agent

Winter Garden, FL

$14.25 - $17.75/hr

As a Travel Reservation Agent at Academy, you will have the opportunity to join the largest ... Solid customer service experience * Effective communicator, written and verbal, by phone and email

Academy Bus

Travel Reservation Agent

Winter Garden, FL · On-site

$14.25 - $17.75/hr

As a Travel Reservation Agent at Academy, you will have the opportunity to join the largest ... Solid customer service experience * Effective communicator, written and verbal, by phone and email

U-Haul

Reservation Agent

Oceanside, CA

$18.50 - $20.50/hr

Reservation Agent U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each ...

STWHJ

Reservation Agent

Miami, FL · On-site +1

$15.25 - $19.25/hr

Previous experience in hospitality or customer service is a plus, but not required.

HB Travels

Reservation Agent

Mason, NH · Remote

$16.50 - $20.75/hr

About the job Reservation Agent We are seeking a motivated and detail-oriented Reservation Agent to ... You'll provide exceptional customer service, help clients make informed travel decisions, and ...

Premiere 1 Limousine

Reservation Agent

Middletown, PA

$15.50 - $19.25/hr

It is the primary responsibility of the Reservations Agent to provide exceptional customer service to our clients as you facilitate the reservation process. All duties are to be performed in ...

U-Haul

Reservation Agent

Glendora, CA

$18.50 - $20.50/hr

Reservation Agent U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each ...

U-Haul

Reservation Agent

Eugene, OR · On-site

$16 - $20/hr

If this sounds like you, then consider joining U-Haul as a Reservation Agent! U-Haul offers a wide ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

San Diego, CA

$18.50 - $20.50/hr

If this sounds like you, then consider joining U-Haul as a Reservation Agent! U-Haul offers a wide ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Eugene, OR · On-site

$16 - $20/hr

If this sounds like you, then consider joining U-Haul as a Reservation Agent! U-Haul offers a wide ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

San Diego, CA · On-site

$18.50 - $20.50/hr

If this sounds like you, then consider joining U-Haul as a Reservation Agent! U-Haul offers a wide ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

San Diego, CA · On-site

$18.50 - $20.50/hr

If this sounds like you, then consider joining U-Haul as a Reservation Agent! U-Haul offers a wide ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

Heritage Companies

Reservation Agent

Albuquerque, NM · On-site

$16/hr

Reservation Agent WORK, PLAY, & ENJOY LIFE WITH HERITAGE Heritage Companies embodies the culture ... Strong communication skills and excellent customer service practices. * Detailed and sales oriented.

BANDANA

Reservation Agent

Manhattan, NY

$24/hr

Reservation Agent Hôtel Barrière Le Fouquet's SoHo, 456 Greenwich St Base pay starts at $24/hr ... and service oriented manner. Must be effective at listening to, understanding, and clarifying ...

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Customer Service Reservation Agent information

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$27

How much do customer service reservation agent jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for customer service reservation agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a reservation customer service job description?

A reservation customer service agent is responsible for assisting customers with booking and managing reservations via phone, email, or online systems. They provide information about services, handle inquiries, modify bookings, and ensure customer satisfaction while using reservation software and maintaining accurate records.

What are some common challenges faced by Customer Service Reservation Agents, and how can they be managed on the job?

Customer Service Reservation Agents often encounter high call volumes, last-minute booking changes, and complex customer requests. Managing these challenges requires strong multitasking skills, patience, and effective communication to ensure customer satisfaction. Many agents rely on detailed knowledge of reservation systems and company policies to resolve issues efficiently. Support from team leads and ongoing training also help agents stay updated and handle challenging situations with confidence.

How much do reservation agents make in the US?

Reservation agents in the US typically earn a median hourly wage of around $13 to $16, which translates to approximately $27,000 to $33,000 annually for full-time work. Salaries can vary based on experience, location, and the industry they serve, with some agents earning additional commissions or bonuses. Strong communication skills and familiarity with reservation systems like Sabre or Amadeus are often required.

What is the job of a Reservation Agent?

A Reservation Agent is responsible for booking and managing reservations for customers, often in industries like travel, hospitality, or transportation. They handle customer inquiries, update reservation systems, and ensure accurate and efficient service, typically using specialized software. Strong communication skills and attention to detail are essential for this role.

What does a Customer Service Reservation Agent do?

A Customer Service Reservation Agent assists customers with booking reservations for services such as flights, hotels, car rentals, or events. They answer questions, provide information about availability and pricing, and process bookings over the phone, online, or in person. Additionally, they handle changes, cancellations, and resolve customer concerns to ensure a smooth reservation experience. Strong communication and problem-solving skills are essential for this role.

How do I become a Reservation Agent?

To become a reservation agent, typically you need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with reservation systems or booking software are often preferred, and some employers may require specific certifications or training programs.

What is the difference between Customer Service Reservation Agent vs Customer Service Representative?

AspectCustomer Service Reservation AgentCustomer Service Representative
Primary RoleHandles reservations, bookings, and scheduling for clientsProvides general customer support, handles inquiries, and resolves issues
Work EnvironmentTravel agencies, airlines, hotels, car rental companiesRetail stores, call centers, service centers
CredentialsMay require reservation system training, customer service skillsCustomer service skills, communication skills

While both roles involve customer interaction, a Customer Service Reservation Agent specializes in managing reservations and bookings within specific industries like travel and hospitality. In contrast, a Customer Service Representative provides broader support, addressing general inquiries and issues across various sectors.

What are the key skills and qualifications needed to thrive as a Customer Service Reservation Agent, and why are they important?

To thrive as a Customer Service Reservation Agent, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation software systems, telephony platforms, and CRM tools is typically required. Patience, active listening, and problem-solving abilities are crucial soft skills for handling diverse customer needs and resolving issues. These competencies ensure efficient, accurate reservations and foster positive customer experiences, driving loyalty and business success.
More about Customer Service Reservation Agent jobs
What job categories do people searching Customer Service Reservation Agent jobs look for? The top searched job categories for Customer Service Reservation Agent jobs are:
Customer Service Reservation Agent jobs near you
Infographic showing various Customer Service Reservation Agent job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 30% Full Time, 65% Part Time, 2% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.
Travel Reservation Agent

Travel Reservation Agent

Academy Bus

Winter Garden, FL

$14.25 - $17.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Academy Bus rating

5.7

Company rating: 5.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

12th of 14 rated coach operators

Job description

Academy Bus is seeking a highly motivated individual to support our charter bus sales team in our busy Orlando, FL market. As a Travel Reservation Agent at Academy, you will have the opportunity to join the largest privately owned and operated transportation company in the U.S.

Travel Reservation Agent Responsibilities:

  • Answer incoming calls and assist customers with their charter bus reservations
  • Provide information about our services and fleet
  • Process reservations accurately and efficiently
  • Handle cancellations and modifications to existing reservations
  • Maintain accurate records of reservations and customer information
  • Respond to customer inquiries in a timely and professional manner
  • Keep the lines of communication open between our sales managers and customers

Travel Reservation Agent Desired Qualities and Skills: 

  • Dependable self-starter that takes initiative and accountability 
  • Solid customer service experience 
  • Effective communicator, written and verbal, by phone and email 
  • Uses active listening techniques, and clear speaking manner with customers 
  • Establishes and maintains effective working relationships with leadership, colleagues and customers 
  • Works well in a team oriented environment
  • Organized, detail oriented, planner, and multi-tasker 
  • Superb time management skills 

Travel Reservation Agent Requirements: 

  • 2 years of applicable experience in travel related reservations or customer service role
  • Experience working in Outlook, Word, Excel and Powerpoint 
Health Insurance and Benefits Offered Include:
  • Medical, Dental, Vision, Prescription and Life insurance
  • Supplemental coverages
  • 401K plan
  • Paid Time Off and Holiday Pay

Academy is an Equal Opportunity Employer.

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