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Customer Service Reservation Agent Jobs (NOW HIRING)

U-Haul

Reservation Agent

Cleveland, OH

$15 - $17/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Covina, CA

$18.50 - $20.50/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Honolulu, HI

$21 - $23/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Eugene, OR · On-site

$16 - $20/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Oakland, CA

$19.25 - $21.25/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Cleveland, OH · On-site

$15 - $17/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Butte, MT · On-site

$15.50 - $19.50/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Eugene, OR

$16.25 - $20.25/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Butte, MT · On-site

$15.50 - $19.50/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Eugene, OR

$16 - $20/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Las Vegas, NV · On-site

$15.25 - $19/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Honolulu, HI · On-site

$21 - $23/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Honolulu, HI · On-site

$21 - $23/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Covina, CA

$18.50 - $20.50/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Covina, CA · On-site

$18.50 - $20.50/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Cleveland, OH

$15 - $17/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Oakland, CA

$19.25 - $21.25/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

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All JobsCustomer Service Reservation Agent Jobs

Customer Service Reservation Agent information

See salary details

$9

$18

$27

How much do customer service reservation agent jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for customer service reservation agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a reservation customer service job description?

A reservation customer service agent is responsible for assisting customers with booking and managing reservations via phone, email, or online systems. They provide information about services, handle inquiries, modify bookings, and ensure customer satisfaction while using reservation software and maintaining accurate records.

What are some common challenges faced by Customer Service Reservation Agents, and how can they be managed on the job?

Customer Service Reservation Agents often encounter high call volumes, last-minute booking changes, and complex customer requests. Managing these challenges requires strong multitasking skills, patience, and effective communication to ensure customer satisfaction. Many agents rely on detailed knowledge of reservation systems and company policies to resolve issues efficiently. Support from team leads and ongoing training also help agents stay updated and handle challenging situations with confidence.

How much do reservation agents make in the US?

Reservation agents in the US typically earn a median hourly wage of around $13 to $16, which translates to approximately $27,000 to $33,000 annually for full-time work. Salaries can vary based on experience, location, and the industry they serve, with some agents earning additional commissions or bonuses. Strong communication skills and familiarity with reservation systems like Sabre or Amadeus are often required.

What is the job of a Reservation Agent?

A Reservation Agent is responsible for booking and managing reservations for customers, often in industries like travel, hospitality, or transportation. They handle customer inquiries, update reservation systems, and ensure accurate and efficient service, typically using specialized software. Strong communication skills and attention to detail are essential for this role.

What does a Customer Service Reservation Agent do?

A Customer Service Reservation Agent assists customers with booking reservations for services such as flights, hotels, car rentals, or events. They answer questions, provide information about availability and pricing, and process bookings over the phone, online, or in person. Additionally, they handle changes, cancellations, and resolve customer concerns to ensure a smooth reservation experience. Strong communication and problem-solving skills are essential for this role.

How do I become a Reservation Agent?

To become a reservation agent, typically you need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with reservation systems or booking software are often preferred, and some employers may require specific certifications or training programs.

What is the difference between Customer Service Reservation Agent vs Customer Service Representative?

AspectCustomer Service Reservation AgentCustomer Service Representative
Primary RoleHandles reservations, bookings, and scheduling for clientsProvides general customer support, handles inquiries, and resolves issues
Work EnvironmentTravel agencies, airlines, hotels, car rental companiesRetail stores, call centers, service centers
CredentialsMay require reservation system training, customer service skillsCustomer service skills, communication skills

While both roles involve customer interaction, a Customer Service Reservation Agent specializes in managing reservations and bookings within specific industries like travel and hospitality. In contrast, a Customer Service Representative provides broader support, addressing general inquiries and issues across various sectors.

What are the key skills and qualifications needed to thrive as a Customer Service Reservation Agent, and why are they important?

To thrive as a Customer Service Reservation Agent, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation software systems, telephony platforms, and CRM tools is typically required. Patience, active listening, and problem-solving abilities are crucial soft skills for handling diverse customer needs and resolving issues. These competencies ensure efficient, accurate reservations and foster positive customer experiences, driving loyalty and business success.
More about Customer Service Reservation Agent jobs
What job categories do people searching Customer Service Reservation Agent jobs look for? The top searched job categories for Customer Service Reservation Agent jobs are:
Customer Service Reservation Agent jobs near you
Infographic showing various Customer Service Reservation Agent job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 30% Full Time, 65% Part Time, 2% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.
Reservation Agent

Reservation Agent

U-Haul

Cleveland, OH

$15 - $17/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

U-Haul rating

6.2

Company rating: 6.2 out of 10

Based on 480 frontline employees who took The Breakroom Quiz

121st of 141 rated vehicle equipment hire

Job description

Compensation Range: $15.00 to $17.00 Hourly

Location:

6000 Clark Ave, Cleveland, Ohio 44102 United States of America

U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of the Traffic Control Manager, your primary focus will be supporting customers, field team members and U-Haul dealerships through reservation placement and distribution of equipment.

U-Haul Offers:

  • Career stability

  • Opportunities for advancement

  • Mindset App Reimbursement

  • Gym Reimbursement Program

  • Health insurance & Prescription plans, if eligible

  • Paid holidays, vacation, and sick days, if eligible

  • Life insurance

  • MetLaw Legal program

  • MetLife auto and home insurance

  • Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

  • 401(k) Savings Plan

  • Employee Stock Ownership Plan (ESOP)

  • 24-hour physician available for kids

  • Dental & Vision Plans

  • Business travel insurance

  • You Matter EAP

  • LifeLock Identity Theft Protection

  • Critical Illness/Group Accident Insurance

  • Dave Ramsey’s SmartDollar Program

Reservation Manager Agent Responsibilities:

  • Assist with calls from and to customers.

  • Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.

  • Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.

  • Assist with the Company’s U-Box portable storage product.

Minimum Qualifications:

  • High school diploma or equivalent

  • Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email

  • Proficient in customer service, time management and multitasking

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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