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Customer Service Reservation Agent Jobs (NOW HIRING)

BANDANA

Reservation Agent

Manhattan, NY · On-site

$24/hr

Reservation Agent Hôtel Barrière Le Fouquet's SoHo, 456 Greenwich St Base pay starts at $24/hr ... and service oriented manner. Must be effective at listening to, understanding, and clarifying ...

U-Haul

Reservation Agent

Oakland, CA · On-site

$19.25 - $21.25/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Eugene, OR · On-site

$16 - $20/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Honolulu, HI · On-site

$21 - $23/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Cleveland, OH · On-site

$15 - $17/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Feasterville, PA · On-site

$15.25 - $19/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Cleveland, OH

$15 - $17/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Honolulu, HI · On-site

$21 - $23/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Cleveland, OH · On-site

$15 - $17/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Davenport, IA · On-site

$15.25 - $19/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Butte, MT · On-site

$15.50 - $19.50/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Davenport, IA

$15.25 - $19/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Honolulu, HI · On-site

$21 - $23/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Las Vegas, NV · On-site

$15.25 - $19/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Feasterville, PA · On-site

$15.25 - $19/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Agent

Eugene, OR · On-site

$16 - $20/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

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All JobsCustomer Service Reservation Agent Jobs

Customer Service Reservation Agent information

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How much do customer service reservation agent jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for customer service reservation agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What are some common challenges faced by Customer Service Reservation Agents, and how can they be managed on the job?

Customer Service Reservation Agents often encounter high call volumes, last-minute booking changes, and complex customer requests. Managing these challenges requires strong multitasking skills, patience, and effective communication to ensure customer satisfaction. Many agents rely on detailed knowledge of reservation systems and company policies to resolve issues efficiently. Support from team leads and ongoing training also help agents stay updated and handle challenging situations with confidence.

How much do reservation agents make in the US?

Reservation agents in the US typically earn a median hourly wage of around $14 to $16, with annual salaries ranging from approximately $30,000 to $35,000. Earnings can vary based on experience, location, and the employer, and some agents may earn additional commissions or bonuses.

What is the highest paid customer service job?

Customer service managers and senior client relations roles tend to be among the highest paid positions in customer service, with salaries often exceeding $70,000 annually. In specialized industries such as finance or technology, customer support roles with technical expertise or leadership responsibilities can earn higher salaries, sometimes over $100,000. Advanced skills, certifications, and experience typically contribute to higher compensation in these roles.

What does a Customer Service Reservation Agent do?

A Customer Service Reservation Agent assists customers with booking reservations for services such as flights, hotels, car rentals, or events. They answer questions, provide information about availability and pricing, and process bookings over the phone, online, or in person. Additionally, they handle changes, cancellations, and resolve customer concerns to ensure a smooth reservation experience. Strong communication and problem-solving skills are essential for this role.

How do I become a reservation agent?

To become a customer service reservation agent, typically you need a high school diploma or equivalent, strong communication skills, and experience with reservation systems or customer service. Many employers provide on-the-job training, and familiarity with booking software and a customer-focused attitude are beneficial. Some positions may require certification or knowledge of specific industry tools.

What is the difference between Customer Service Reservation Agent vs Customer Service Representative?

AspectCustomer Service Reservation AgentCustomer Service Representative
Primary RoleHandles reservations, bookings, and scheduling for clientsProvides general customer support, handles inquiries, and resolves issues
Work EnvironmentTravel agencies, airlines, hotels, car rental companiesRetail stores, call centers, service centers
CredentialsMay require reservation system training, customer service skillsCustomer service skills, communication skills

While both roles involve customer interaction, a Customer Service Reservation Agent specializes in managing reservations and bookings within specific industries like travel and hospitality. In contrast, a Customer Service Representative provides broader support, addressing general inquiries and issues across various sectors.

What are the key skills and qualifications needed to thrive as a Customer Service Reservation Agent, and why are they important?

To thrive as a Customer Service Reservation Agent, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation software systems, telephony platforms, and CRM tools is typically required. Patience, active listening, and problem-solving abilities are crucial soft skills for handling diverse customer needs and resolving issues. These competencies ensure efficient, accurate reservations and foster positive customer experiences, driving loyalty and business success.

What skills do you need to be a reservation agent?

A customer service reservation agent needs strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently. Proficiency with reservation systems and basic computer skills are also essential, along with patience and problem-solving abilities to assist customers effectively.
More about Customer Service Reservation Agent jobs
What job categories do people searching Customer Service Reservation Agent jobs look for? The top searched job categories for Customer Service Reservation Agent jobs are:
Customer Service Reservation Agent jobs near you
Reservation Agent

Reservation Agent

BANDANA

Manhattan, NY • On-site

$24/hr

Other

Medical, Dental, Retirement, PTO

Posted 27 days ago

Job description

Reservation Agent

Hôtel Barrière Le Fouquet's

SoHo, 456 Greenwich St

Base pay starts at $24/hr

Min. base wage: $24.00/hr

Est. base annual: $47,424

Est. base weekly: $912/wk

Est. base monthly: $3,952/mth

Benefits: Health Insurance, Dental Insurance, PTO, 401K

Job description:

Become familiar with hotel product knowledge, activities and room types. Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct. Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct. Perform administrative duties including answering phone calls, preparing correspondence, maintaining files, sending faxes, email, etc. Ensure that all correspondence has been filed accordingly, with correct and updated information. Comply to the hotel credit policy and make sure all forecast revenues are met. Maintain and update guests' information and sales data by reservation procedures. Comply with all company policies relating to reservations and follow brand standards. Carry out any other reasonable duties and responsibilities as assigned.

Qualifications:

High School Diploma or equivalent required. Bachelor's degree in hospitality management or similar/applicable discipline preferred. A minimum of 2 years of hotel sales experience or comparable experience is preferred. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Fluency in English. Second language is a plus. Must be able to multitask and prioritize departmental functions to meet deadlines. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to maintain confidentiality of information. Proficient computer skills, including Google Applications (Gmail, Meet, sheets, Calendar, Hangouts, etc)

Location:

Hôtel Barrière Le Fouquet's is hiring for a Reservation Agent Position in SoHo, New York City.

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