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Cargo Customer Service Agent Jobs (NOW HIRING)

Worldwide Flight Services

About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Job Summary Responsible to greet and assist customers and ensure proper documentation and ...

New

Worldwide Flight Services

Interpersonal skills (e.g., customer service, dependability). * Work values (e.g., responsibility ... Ability to follow instructions from supervisor or lead agent. * Ability to work as an effective ...

Worldwide Flight Services

$16.75 - $22.25/hr

About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Job Summary Responsible to greet and assist customers and ensure proper documentation and ...

Northern Air Cargo

NAC Cargo Service Agent

Anchorage, AK

$20.25/hr

We operate Part 121, 135, and 145 certificates, creating vital connections by serving customers and ... Position Summary The Cargo Service Agent is responsible for freight acceptance, cargo consolidation ...

NAC/NAMS

NAC Cargo Service Agent

Anchorage, AK · On-site

$20.25/hr

We operate Part 121, 135, and 145 certificates, creating vital connections by serving customers and ... Position Summary The Cargo Service Agent is responsible for freight acceptance, cargo consolidation ...

G2 Secure Staff, L.L.C.

Cargo Service Agent

Irving, TX · On-site

To provide office support performing counter functions, document processing, customer contact and ... Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Act as handling agent for Airlines. 2. Inform all ...

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How much do cargo customer service agent jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for cargo customer service agent in the United States is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $21.63 per hour, depending on experience, location, and employer.

What are Cargo Customer Service Agents?

Cargo Customer Service Agents are professionals who handle the coordination, documentation, and communication for shipping and receiving cargo by air, sea, or land. They interact with customers, manage bookings, process shipping documents, and ensure that cargo is handled according to regulations and customer requirements. Their role often involves tracking shipments, resolving issues, and providing updates to clients to ensure a smooth and efficient cargo transportation process.

What does a cargo service agent do?

A cargo service agent is responsible for handling the processing, loading, and unloading of cargo shipments at airports or freight facilities. They verify shipment documentation, ensure proper packaging and labeling, and operate equipment like forklifts or conveyor belts. Strong attention to detail, communication skills, and knowledge of safety procedures are essential for this role.

How much do cargo agents make in the US?

Cargo customer service agents in the US typically earn an average hourly wage of around $15 to $20, which translates to approximately $30,000 to $40,000 annually for full-time work. Salaries can vary based on experience, location, and employer, with some agents earning additional benefits or overtime pay.

What is a cargo customer service agent?

A cargo customer service agent is responsible for assisting customers with shipping and receiving freight, handling inquiries, and managing documentation related to cargo shipments. They often work at airports or freight terminals and need good communication skills and knowledge of shipping procedures. The role may require certification or training in cargo handling and safety protocols.

What are the main challenges faced by Cargo Customer Service Agents when coordinating shipments, and how can these be managed effectively?

Cargo Customer Service Agents often encounter challenges such as tight deadlines, last-minute changes to shipment details, and coordinating between multiple stakeholders like freight forwarders, customs, and ground handling teams. Effective communication, attention to detail, and the ability to remain calm under pressure are crucial for managing these situations. Building strong relationships with clients and colleagues, as well as staying up-to-date on industry regulations and procedures, can help agents address issues efficiently and ensure a smooth shipping process.

How do I become a cargo agent?

To become a cargo customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and customer service experience. Training is often provided by employers, and knowledge of cargo handling procedures, safety regulations, and relevant software can be beneficial.

What are the key skills and qualifications needed to thrive as a Cargo Customer Service Agent, and why are they important?

To thrive as a Cargo Customer Service Agent, you need strong organizational skills, knowledge of shipping regulations, and a high school diploma or equivalent. Familiarity with cargo management systems, booking platforms, and customs documentation software is typically required. Excellent communication, problem-solving abilities, and attention to detail are vital soft skills for handling client inquiries and ensuring smooth cargo operations. These skills ensure efficient processing, customer satisfaction, and compliance with transportation regulations.
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Cargo Customer Service Agent jobs near you
Infographic showing various Cargo Customer Service Agent job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,818 per year, or $18.7 per hour.
HNL Cargo Customer Service Agent

HNL Cargo Customer Service Agent

United Service Companies

Honolulu, HI • On-site

Full-time

Posted 11 days ago

Job description

About U.S. Aviation Services

US Aviation a United Service Companies, is a contracted ground handler for commercial airline carriers and cargo operators.


Established in 1965, United Service Companies ("USC") began as a maintenance company and trade show service provider in Chicago, Illinois. Today, our company is comprised of five specialized groups that deliver unparalleled custodial, staffing, and security services for customers with diverse business needs from the Eastern Seaboard to Hawaii. Throughout, our company's overarching goal is to provide exceptional customer service by exceeding our customers' expectations.


At USC, we are passionate about customer service. Our service is unmatched in the industry because of the training we provide. With a strong attention to detail and the quality of service, our entire staff is fully trained to excel in four- and five-star properties.


We pride ourselves on partnering with our customers, and we are committed to providing each customer high-quality services at a competitive price. In this day of cutting corners and cutthroat pricing, you can rest assured that we will not sacrifice quality for cost.

Our areas of focus include commercial cleaning services, facility support services, complete staffing solutions, hospitality services, trade show and convention services, security solutions, and aviation services.

As a contracted ground handler for commercial airline carriers and cargo operators, services that we provide are, but not limited to:

  • Airport Operations Customer Service Agents and Baggage Handlers
  • Cargo Operations Customer Service Agents, Cargo and Mail Handlers, TSA approved Screening
  • Cabin Services Cabin cleaning, Lavatory services, Cabin Security Checks
  • Ramp Services Loading/Off Loading Cargo, Passenger Baggage handling

Role and Responsibilities

As a Cargo Customer Service Agent your primary job duty is, but is not limited to the following:

  1. To ensure the safety and security of all cargo tendered for transportation and distribution
  2. Follow all government and operational regulations
  3. Keep records of all goods shipped, received, and stored
  4. Enter shipping information into a computer by hand or by a hand-held scanner that reads bar codes on goods
  5. Check import or export documentation to determine cargo contents and use tariff coding system to classify goods according to fee or tariff group; Verify shipping documentation
  6. Prepare manifests showing numbers of cargo, cargo weights, mail, and transmitting data to destinations
  7. Advise clients on transportation and payment methods
  8. Track delivery progress of shipments
  9. Notify consignees or customers of cargo arrival and arrange for delivery
  10. Retrieve stored items and trace lost shipments as necessary
  11. Attach address labels, identification codes, and shipping instructions to containers
  12. Inspect and count items received and check them against invoices or other documents, recording shortages and rejecting damaged goods

Qualifications and Education Requirements

  • 18 years old or have a valid government issued workers permit
  • High school graduate or GED
  • US Citizen (Screener qualified)
  • Ability to stand for long periods
  • Lift 25-75 lbs.
  • Ability to pass a pre-employment drug screen, obtain a SIDA badge, USPS certification, and 10-year back ground check

Preferred Skills

  • Customer service

Additional Notes

US Aviation is a drug-free environment and has a strict zero tolerance policy for violence and harassment. All employees are required to maintain proper grooming standards and conduct themselves in a professional manner when interacting with external and internal customers. Use of social media with regards to our operations and policies are strictly prohibited.

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