ZipRecruiter

Log In

1

Cargo Customer Service Agent Jobs (NOW HIRING)

GAT Airline Ground Support

Customer Service Agent

Sarasota, FL · On-site

$14.50 - $19.25/hr

Customer Service Agent As a customer service agent you are the first impression of a passengers ... cargo tracking information. * Able to stand and work in one location for up to four hours at a time.

GAT Airline Ground Support

Customer Service Agent

Henrico, VA · On-site

$14 - $18.75/hr

Customer Service Agent As a customer service agent you are the first impression of a passengers ... cargo tracking information. * Able to stand and work in one location for up to four hours at a time.

GAT Airline Ground Support

Customer Service Agent

Atlanta, GA · On-site

$15 - $20/hr

Customer Service Agent As a customer service agent you are the first impression of a passengers ... cargo tracking information. * Able to stand and work in one location for up to four hours at a time.

GAT Airline Ground Support

Customer Service Agent

Mobile, AL · On-site

$15.50 - $20.50/hr

Customer Service Agent As a customer service agent you are the first impression of a passengers ... cargo tracking information. * Able to stand and work in one location for up to four hours at a time.

Southwest Airlines

Customer Service Agent - ALB

Albany, NY · On-site

$20.22/hr

As a Customer Service Agent at Southwest, you'll work at the ticket counter, gate area, and baggage ... Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers ...

Everts Air

Customer Service Agent

Anchorage, AK · On-site

$20/hr

Customer Service Agents (CSA) are cross trained to work between the lobby and the warehouse floor ... Act as a liaison for specialized cargo by forwarding charter requests and oversized freight quotes ...

Southwest Air

Customer Service Agent - HNL

Honolulu, HI · On-site

$20.22/hr

Customer Service Agent We are committed to provide our Employees a stable work environment with ... Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers ...

New

Southwest Airlines

Customer Service Agent - ALB

Albany, NY · On-site

$20.22/hr

As a Customer Service Agent at Southwest, you'll work at the ticket counter, gate area, and baggage ... Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers ...

next page

Showing results 1-20

All JobsCargo Customer Service Agent Jobs

Cargo Customer Service Agent information

See salary details

$12

$18

$26

How much do cargo customer service agent jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for cargo customer service agent in the United States is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $21.63 per hour, depending on experience, location, and employer.

What are Cargo Customer Service Agents?

Cargo Customer Service Agents are professionals who handle the coordination, documentation, and communication for shipping and receiving cargo by air, sea, or land. They interact with customers, manage bookings, process shipping documents, and ensure that cargo is handled according to regulations and customer requirements. Their role often involves tracking shipments, resolving issues, and providing updates to clients to ensure a smooth and efficient cargo transportation process.

What are the main challenges faced by Cargo Customer Service Agents when coordinating shipments, and how can these be managed effectively?

Cargo Customer Service Agents often encounter challenges such as tight deadlines, last-minute changes to shipment details, and coordinating between multiple stakeholders like freight forwarders, customs, and ground handling teams. Effective communication, attention to detail, and the ability to remain calm under pressure are crucial for managing these situations. Building strong relationships with clients and colleagues, as well as staying up-to-date on industry regulations and procedures, can help agents address issues efficiently and ensure a smooth shipping process.

What are the key skills and qualifications needed to thrive as a Cargo Customer Service Agent, and why are they important?

To thrive as a Cargo Customer Service Agent, you need strong organizational skills, knowledge of shipping regulations, and a high school diploma or equivalent. Familiarity with cargo management systems, booking platforms, and customs documentation software is typically required. Excellent communication, problem-solving abilities, and attention to detail are vital soft skills for handling client inquiries and ensuring smooth cargo operations. These skills ensure efficient processing, customer satisfaction, and compliance with transportation regulations.
More about Cargo Customer Service Agent jobs
What cities are hiring for Cargo Customer Service Agent jobs? Cities with the most Cargo Customer Service Agent job openings:
What states have the most Cargo Customer Service Agent jobs? States with the most job openings for Cargo Customer Service Agent jobs include:
What job categories do people searching Cargo Customer Service Agent jobs look for? The top searched job categories for Cargo Customer Service Agent jobs are:
Cargo Customer Service Agent jobs near you
Infographic showing various Cargo Customer Service Agent job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,818 per year, or $18.7 per hour.
Customer Service Agent

Customer Service Agent

GAT Airline Ground Support

Sarasota, FL • On-site

$14.50 - $19.25/hr

Other

Posted 29 days ago

GAT Airline Ground Support rating

3.7

Company rating: 3.7 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

52nd of 53 rated aviation services

Job description

Customer Service Agent

As a customer service agent you are the first impression of a passengers airport experience. Customer service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as excellent customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.

Responsibilities:
  • Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
  • Must be able to announce both incoming and outbound flights.
  • Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
  • Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
  • Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
  • Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
  • Able to stand and work in one location for up to four hours at a time.
  • You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
  • Work independently without direct supervision.
Requirements:
  • Must be at least 18 years of age
  • Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
  • Ability to read, speak, and understand the English language.
  • Ability to stand for long periods of time
  • Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
  • Possess entry-level computer skills
  • Occasionally lift bags or items weighing between 50 and 70 pounds
  • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • Must be able to work nights, weekends, and holidays

What GAT Airline Ground Support employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply