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Cargo Customer Service Agent Jobs (NOW HIRING)

G2 Secure Staff

Cargo Service Agent

Philadelphia, PA · On-site

To provide office support performing counter functions, document processing, customer contact and ... Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Act as handling agent for Airlines. 2. Inform all ...

G2 Secure Staff

Cargo Service Agent

Lake Charles, LA · On-site

To provide office support performing counter functions, document processing, customer contact and ... Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Act as handling agent for Airlines. 2. Inform all ...

G2 Secure Staff

Cargo Service Agent

Sacramento, CA · On-site

To provide office support performing counter functions, document processing, customer contact and ... Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Act as handling agent for Airlines. 2. Inform all ...

G2 Secure Staff, L.L.C.

Cargo Service Agent

Irving, TX · On-site

To provide office support performing counter functions, document processing, customer contact and ... Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Act as handling agent for Airlines. 2. Inform all ...

G2 Secure Staff

Cargo Service Agent

Raleigh, NC · On-site

To provide office support performing counter functions, document processing, customer contact and ... Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Act as handling agent for Airlines. 2. Inform all ...

G2 Secure Staff

Cargo Service Agent

Boise, ID · On-site

To provide office support performing counter functions, document processing, customer contact and ... Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Act as handling agent for Airlines. 2. Inform all ...

Addition Management

Cargo Operations Manager

Chicago, IL · On-site

$75K - $80K/yr

Responsibilities: · Direct involvement in all new, existing, and future cargo customer catering/service requests provided by existing & new cargo channel clients · Make arrangements with all cargo ...

Next Day Cargo

Be Seen First

Logistics Customer Service Agent

Doral, FL · On-site

$19 - $20/hr

About Us Next Day Cargo has been a trusted leader in logistics and supply chain solutions since ... Position Overview We are seeking a Logistics Customer Service Agent to join our team in an office ...

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Cargo Customer Service Agent information

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How much do cargo customer service agent jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for cargo customer service agent in the United States is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $21.63 per hour, depending on experience, location, and employer.

What are Cargo Customer Service Agents?

Cargo Customer Service Agents are professionals who handle the coordination, documentation, and communication for shipping and receiving cargo by air, sea, or land. They interact with customers, manage bookings, process shipping documents, and ensure that cargo is handled according to regulations and customer requirements. Their role often involves tracking shipments, resolving issues, and providing updates to clients to ensure a smooth and efficient cargo transportation process.

What are the main challenges faced by Cargo Customer Service Agents when coordinating shipments, and how can these be managed effectively?

Cargo Customer Service Agents often encounter challenges such as tight deadlines, last-minute changes to shipment details, and coordinating between multiple stakeholders like freight forwarders, customs, and ground handling teams. Effective communication, attention to detail, and the ability to remain calm under pressure are crucial for managing these situations. Building strong relationships with clients and colleagues, as well as staying up-to-date on industry regulations and procedures, can help agents address issues efficiently and ensure a smooth shipping process.

What are the key skills and qualifications needed to thrive as a Cargo Customer Service Agent, and why are they important?

To thrive as a Cargo Customer Service Agent, you need strong organizational skills, knowledge of shipping regulations, and a high school diploma or equivalent. Familiarity with cargo management systems, booking platforms, and customs documentation software is typically required. Excellent communication, problem-solving abilities, and attention to detail are vital soft skills for handling client inquiries and ensuring smooth cargo operations. These skills ensure efficient processing, customer satisfaction, and compliance with transportation regulations.
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Cargo Customer Service Agent jobs near you
Cargo Service Agent

Cargo Service Agent

G2 Secure Staff

Philadelphia, PA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

To provide office support performing counter functions, document processing, customer contact and typing/data entry. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2.

Computer/typing experience necessary. 3. Previous customer service experience preferred. 4. Must be 18 years of age or older. 5.

Must have a reliable telephone and transportation. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2.

Possess the tact to deal with all levels of customers, client representatives and employees. 3. Must be able to sit, stand, lift, and/or bend throughout shift. 4. Must be able to lift, carry, and/or hold at least 70 lbs. 5.

Physical exam may be required to confirm above 6. Must pass a pre-employment drug test. 7. Must pass a pre-employment background check. 8.

Must be able to read, write, understand and carry out instructions in English. 9. Must meet necessary requirements to obtain a security sensitive identification badge. 10. Must be able to verbally direct in English. 11.

Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Act as handling agent for Airlines. 2. Inform all authorized parties concerning movements of Airline's aircraft and cargo. 3.

Compile, dispatch and receive all messages pertaining to the cargo handling operation. Inform all parties, when necessary, of the content of such messages. 4. Prepare/process cargo documents, air bills, and air way bills. 5.

Answer Airline's telephone and take appropriate action when necessary and/or required. 6. Obtain customer's clearance of inbound cargo and prepare/process all necessary documents to government agencies relating to international shipments. 7. Prepare transfer manifest(s) for all transfer cargo. 8.

Conduct physical inspections and screening of packages/cargo per client protocols. 9. Prepare the Unit Load Device Receipt for all transfers of Unit Load Devices and distribute copies according to Airline's instructions. 10. Service customers at counter.

Interact with customer to ensure complete and accurate shipping documents and all documents related to terminating shipments. Collect, record and properly process all monies from customers. 11. Customer Notification -- Advise customers via telephone and written notification of the arrival of shipments.

Inform shipper of cost of freight and storage charges if applicable. 12. Airway Bill Input -- Complete airway bills, required data entry and update computer records. Review paperwork and information to ensure accuracy and completion. 13.

Must be familiar with all FAA/Airline/Company regulations. 14. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work are and report maintenance needs. 15. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner. 16.

Attend meetings and in-services as required. 17. Utilize appropriate communications channels and maintain records, reports and files as required. 18. Must be attired in proper uniform attire as directed by company officials and identification badges must always be visible. 19.

Adhere to company policies and procedures and participate in achievement of company objectives. 20. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 21. Perform other duties as requested.

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