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Cargo Customer Service Agent Jobs (NOW HIRING)

Everts Air

Customer Service Agent

Anchorage, AK · On-site

$20/hr

Customer Service Agents (CSA) are cross trained to work between the lobby and the warehouse floor ... Act as a liaison for specialized cargo by forwarding charter requests and oversized freight quotes ...

Addition Management

Cargo Operations Manager

Chicago, IL · On-site

$70K - $80K/yr

Make arrangements with all cargo customers and Guest Services regarding all service needs. * Review and management of direct cargo customer orders on a daily/weekly/monthly basis. * Directing ...

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How much do cargo customer service agent jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for cargo customer service agent in the United States is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $21.63 per hour, depending on experience, location, and employer.

What are Cargo Customer Service Agents?

Cargo Customer Service Agents are professionals who handle the coordination, documentation, and communication for shipping and receiving cargo by air, sea, or land. They interact with customers, manage bookings, process shipping documents, and ensure that cargo is handled according to regulations and customer requirements. Their role often involves tracking shipments, resolving issues, and providing updates to clients to ensure a smooth and efficient cargo transportation process.

What are the main challenges faced by Cargo Customer Service Agents when coordinating shipments, and how can these be managed effectively?

Cargo Customer Service Agents often encounter challenges such as tight deadlines, last-minute changes to shipment details, and coordinating between multiple stakeholders like freight forwarders, customs, and ground handling teams. Effective communication, attention to detail, and the ability to remain calm under pressure are crucial for managing these situations. Building strong relationships with clients and colleagues, as well as staying up-to-date on industry regulations and procedures, can help agents address issues efficiently and ensure a smooth shipping process.

What are the key skills and qualifications needed to thrive as a Cargo Customer Service Agent, and why are they important?

To thrive as a Cargo Customer Service Agent, you need strong organizational skills, knowledge of shipping regulations, and a high school diploma or equivalent. Familiarity with cargo management systems, booking platforms, and customs documentation software is typically required. Excellent communication, problem-solving abilities, and attention to detail are vital soft skills for handling client inquiries and ensuring smooth cargo operations. These skills ensure efficient processing, customer satisfaction, and compliance with transportation regulations.
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Cargo Customer Service Agent jobs near you
Infographic showing various Cargo Customer Service Agent job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,818 per year, or $18.7 per hour.
Customer Service Agent

Customer Service Agent

Everts Air

Anchorage, AK • On-site

$20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Description
Job Summary:
Customer Service Agents (CSA) are cross trained to work between the lobby and the warehouse floor. Within the lobby setting CSAs are responsible for providing services including but not limited to, physically weighing, measuring, and labeling small package shipments (50 lbs and under). Within the warehouse environment, they must focus on high-level data entry and shipment manifesting within the Cargo Management System. CSAs are responsible for ensuring all shipments are processed with high technical accuracy and a helpful, can-do attitude. This role also serves as a brand ambassador who balances a welcoming disposition by maintaining a positive, upbeat, and engaging attitude with customers, fellow agents, and the Cargo team.
Compensation: Starting at $20.00 p/hr
Schedule: M-F 12:30PM-8:30PM
Employment Type: Regular Full-Time
FLSA Status: Non-Exempt
Essential Functions:
  1. Respond to customer inquiries regarding company services, regulations, transit information, procedures, and rates in a clear and concise manner via telephone, email, and in-person interactions.
  2. Act as a liaison for specialized cargo by forwarding charter requests and oversized freight quotes to the Sales department.
  3. Educate customers on flight schedules, transit times, cutoff periods, and specific shipping requirements to manage customer expectations effectively.
  4. Support company growth and business development by striving to turn informational calls into shipments and identifying potential sales leads for the Sales team.
  5. Provide hands-on training and encouraging support for new hires and cargo personnel to ensure the entire team is successful.
  6. Manage financial oversight by managing the daily cash drawer with precision, processing payments, and preparing accurate daily sales reports for management view.
  7. Physically weigh, measure, and apply accurate labels to small package customer freight (50lbs and under) at the lobby counter.
  8. Accurately quote, rate and generate Air Waybills (AWBs) based on detailed freight descriptions by selecting correct commodity codes and applying the approved rating system. Additionally, verify all required documentation is attached, including Hazmat declarations, permits, invoices, and ensuring every shipment is legally compliant and ready for flight.
  9. Work directly in the warehouse environment to perform the data entry portions of the shipping process by inputting accurate freight dimensions and weights into the Cargo Management System.
  10. Manage customer accounts by verifying credit status, monitoring designated in-trays for shipment holds, and ensuring all payment terms are met before releasing or accepting freight.
  11. Maintain records of payment notes, payment hold notifications and freight pickup notifications in the comments section in the Cargo Management System.
  12. Maintain strict confidentiality in all aspects related to financial records, customer lists, marketing strategies, or trade secrets.
This job description in no way states or implies that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their supervisor.
Qualifications:
  1. Valid Driver's License
  2. Knowledge of administrative and clerical procedures, work processing systems/software, managing files and records, designing forms and other office procedures and related terminology.
  3. Ability to maintain confidentiality in all aspects of employment, including file and record maintenance.
  4. Knowledge of technology used for training purposes or possess an interest in learning the technological methods used in training.
  5. Requires the ability to understand, retain, and deliver information verbally and written.
  6. Requires the ability to maintain excellent customer/station agent relations, and to deal effectively with irate customers.
  7. Requires a courteous, helpful, and poised phone manner and possess excellent interpersonal skills.
  8. Requires the ability to make determinations quickly and under pressure.
  9. Requires good organizational attention to detail, and record keeping skills and also the ability to maintain current and updated information. Requires the ability to input and retrieve information from a database.
  10. Requires the ability to type 45+ wpm, as required by location.
  11. Requires the ability to be sedentary for extended periods of time as required by location.
  12. Must be able to perform multiple tasks simultaneously, such as talking on the phone and data entry.

Benefits Packet Includes:
  • Group Medical/Vision/Dental/Life Insurance Coverage
  • 401k Retirement Match Savings Plan
  • Paid Holidays
  • Floating Holiday
  • Paid Time Off
  • Jury Duty Pay
  • Employee Discounts
  • Employee Assistance Program

Equal Employment Opportunity:
Everts Air is a drug- and alcohol-free workplace committed to equal employment opportunities, fair and transparent pay practices, and an inclusive environment for all employees and applicants. Due to the nature of our operations, some roles may require background checks and compliance with federal aviation security standards.

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