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Customer Service Phone Agent Jobs (NOW HIRING)

Crowley Auto Group

BDC Phone Agent

Bristol, CT · On-site

$15 - $20/hr

Business Development Center (BDC) Phone Agent - Crowley Auto Group Crowley Auto Group is seeking a ... Engage with customers by phone, text, and email to schedule service appointments and answer general ...

Crowley Auto Group

BDC Phone Agent

Bristol, CT · On-site

$15 - $20/hr

Business Development Center (BDC) Phone Agent - Crowley Auto Group Crowley Auto Group is seeking a ... Engage with customers by phone, text, and email to schedule service appointments and answer general ...

ATC Income Tax

Customer Service Phone Rep

Marietta, GA

$14.50 - $19.75/hr

Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed) ATTN : If hired, position will start immediately Monday, December 15, 2025 Training will be held via ...

ATC Income Tax

Customer Service Phone Rep

Decatur, GA

$15.50 - $21.25/hr

Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed). If hired, position will start immediately Monday, December 15, 2025. Training will be held via Zoom ...

ATC Income Tax

Customer Service Phone Rep

Marietta, GA · On-site

$15 - $20.50/hr

Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed) ATTN : If hired, position will start immediately Monday, December 15, 2025 Training will be held via ...

MetTel

Client Experience Agent

Salt Lake City, UT · Remote

$20 - $25/hr

... team servicing consumers interested in the products MetTel offers and will be responsible for assisting them online and over the phone. Agent will also inform customers of the product terms and ...

ASA ELECTRONICS LLC

CUSTOMER SERVICE AGENT

Elkhart, IN · On-site

$14.75 - $19.75/hr

This person ensures all customers are properly serviced in the technical customer service phone environment. Responsibilities: * Answer or properly document all incoming calls and e-mails of the ...

MetTel

Client Experience Agent

Salt Lake City, UT · Remote

$20 - $25/hr

... team servicing consumers interested in the products MetTel offers and will be responsible for assisting them online and over the phone. Agent will also inform customers of the product terms and ...

MetTel

Client Experience Agent

Salt Lake City, UT · On-site

$20 - $25/hr

... team servicing consumers interested in the products MetTel offers and will be responsible for assisting them online and over the phone. Agent will also inform customers of the product terms and ...

MetTel

Client Experience Agent

Salt Lake City, UT · Remote

$20 - $25/hr

... team servicing consumers interested in the products MetTel offers and will be responsible for assisting them online and over the phone. Agent will also inform customers of the product terms and ...

BNL School Pictures

Customer Service Agent

Marlboro, NJ · On-site

$15 - $20/hr

Customer Service Agent ID: 1064 Location: Marlboro, NJ Company Name: BNL School Pictures More about ... Responsibilities: * Answering of Customer Support department phone lines, in order to answer ...

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Customer Service Phone Agent information

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How much do customer service phone agent jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for customer service phone agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Phone Agent, and why are they important?

To thrive as a Customer Service Phone Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency are commonly required. Patience, active listening, and a positive attitude help agents effectively handle customer concerns and maintain professionalism under pressure. These skills and qualities are crucial for delivering efficient, empathetic service and ensuring customer satisfaction in a fast-paced environment.

What are some common challenges faced by Customer Service Phone Agents, and how can they overcome them?

Customer Service Phone Agents often encounter challenges such as managing high call volumes, handling difficult or upset customers, and maintaining accurate records while multitasking. To overcome these, agents benefit from developing strong communication and active listening skills, utilizing company-provided scripts and resources, and practicing stress management techniques. Supportive team environments and regular training sessions also help agents stay motivated and well-equipped to address customer needs efficiently.

What are Customer Service Phone Agents?

Customer Service Phone Agents are professionals who handle inbound or outbound calls to assist customers with questions, concerns, or issues related to a company’s products or services. Their primary responsibilities include providing information, resolving complaints, processing orders, and ensuring customer satisfaction. They use communication and problem-solving skills to address customer needs efficiently while maintaining a polite and professional demeanor. Customer Service Phone Agents often work in call centers or remotely for a variety of industries, including retail, telecommunications, and financial services.
More about Customer Service Phone Agent jobs
What states have the most Customer Service Phone Agent jobs? States with the most job openings for Customer Service Phone Agent jobs include:
What job categories do people searching Customer Service Phone Agent jobs look for? The top searched job categories for Customer Service Phone Agent jobs are:
Customer Service Phone Agent jobs near you
Infographic showing various Customer Service Phone Agent job openings in the United States as of May 2026, with employment types broken down into 19% Full Time, 71% Part Time, 2% Temporary, and 8% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.
Financial Assistance - Student Service Phone Agent (federal work study only)

Financial Assistance - Student Service Phone Agent (federal work study only)

Northern Kentucky University

Newport, KY • On-site

$12/hr

Full-time

Posted 26 days ago

Northern Kentucky University rating

8.6

Company rating: 8.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

49th of 530 rated colleges and universities

Job description

Posting Details
Position Information
Working Title
Financial Assistance - Student Service Phone Agent (federal work study only)
Department
Student Financial Assistance
Type of Work Study
Federal
Building/Office Location
AC - Kenneth R. Lucas Administrative Center
Work Schedule
Office hours are Monday-Friday 8:15 a.m.-4:30 p.m.
Applicant must be able to work up to 25 hours a week during Fall and Spring terms.
Work hours are arranged around a class schedule.
There are no evening hours and no weekend hours.
Job Description
This position is the first point of contact to prospective students, current students, parents, and the public for the Office of Student Financial Assistance.
The Student Service Phone Agent will convey a knowledge and understanding of university policies in student registration, academic records, admissions, and financial assistance. Will provide prompt professional resolution to the call and exceed customer caller expectations.
Student Service Phone Agents are responsible for successfully completing on the job training, phone and customer service training, as well as gaining and maintaining knowledge and understanding of university policies, procedures, and university departments in order to perform in this position.
It is desirable that the applicant have completed at least 30 credit hours and maintain at least a 3.0 GPA.
Primary Responsibilities
Responsible for answering incoming calls to the office in regards to financial assistance. The agent will be patient, understanding, empathetic, and be able to provide the caller with the correct answers to their questions in a timely manner.
Support the goals of the Office of Student Financial Assistance by providing the highest possible customer service.
May be tasked with other duties assigned by the supervisor.
Qualifications
A desire to provide excellent customer service and listening skills while being comfortable using a phone system and being able to carry out a wide variety of tasks.
Possess the ability to learn good communication skills, interpret a variety of instructions furnished in written and oral form.
The ability to work under pressure is preferred during high volumes times.
Technical skills include knowledge of Microsoft Office, NKU website, internet, and data base entry system.
A positive attitude and a professional pleasant phone voice is a must. Timeliness and the desire to learn new skills is required.
This position is a great opportunity for a student who lives on campus or close to campus. All interested students must fill-out an online application.
Please provide at least one professional reference in the applicant documents section.
Any candidate who is offered this position will be required to go through and pass a pre-employment criminal background check as mandated by state law.
Minimum Education
High School Diploma
Pay Rate
$12.00/hr
Posting Detail Information
Requisition Number
20231690
Job Open Date
02/10/2025
Job Close Date
Quick Link
https://jobs.nku.edu/postings/13130

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