ZipRecruiter

Log In

1

Customer Service Phone Agent Jobs (NOW HIRING)

Crowley Auto Group

BDC Phone Agent

Bristol, CT

$15 - $20/hr

Business Development Center (BDC) Phone Agent - Crowley Auto Group Crowley Auto Group is seeking a ... Engage with customers by phone, text, and email to schedule service appointments and answer general ...

Crowley Auto Group

BDC Phone Agent

Bristol, CT · On-site

$15 - $20/hr

Business Development Center (BDC) Phone Agent - Crowley Auto Group Crowley Auto Group is seeking a ... Engage with customers by phone, text, and email to schedule service appointments and answer general ...

ATC Income Tax

Customer Service Phone Rep

Marietta, GA · On-site

$15 - $20.50/hr

Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed) ATTN : If hired, position will start immediately Monday, December 15, 2025 Training will be held via ...

ATC Income Tax

Customer Service Phone Rep

Marietta, GA

$14.50 - $19.75/hr

Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed) ATTN : If hired, position will start immediately Monday, December 15, 2025 Training will be held via ...

ATC Income Tax

Customer Service Phone Rep

Decatur, IL · On-site

$15.50 - $21/hr

Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed). If hired, position will start immediately Monday, December 15, 2025. Training will be held via Zoom ...

ATC Income Tax

Customer Service Phone Rep

Marietta, GA · On-site

$14.50 - $19.75/hr

Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed) ATTN: If hired, position will start immediately Monday, December 15, 2025 Training will be held via ...

ATC Income Tax

Customer Service Phone Rep

Decatur, GA

$15.50 - $21.25/hr

Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed). If hired, position will start immediately Monday, December 15, 2025. Training will be held via Zoom ...

McNaughton Staffing, LLC

Be Seen First

Customer Service Agent

Charleston, SC · On-site

$17 - $19/hr

The Customer Service Agent for this automotive dealership plays a crucial role in ensuring customer ... Engage with customers via phone, email, live chat, social media, and in person * Maintain thorough ...

System One Holdings, LLC

Customer Service Agent

Tulsa, OK · On-site

$17 - $20/hr

Onsite Hours: 40 hours weekly Job Summary The Customer Service Agent I provides professional and timely support to customers via phone and internal systems. This role involves handling incoming and ...

next page

Showing results 1-20

People also search for

All JobsCustomer Service Phone Agent Jobs

Customer Service Phone Agent information

See salary details

$9

$18

$27

How much do customer service phone agent jobs pay per hour?

As of May 28, 2026, the average hourly pay for customer service phone agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Phone Agent, and why are they important?

To thrive as a Customer Service Phone Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency are commonly required. Patience, active listening, and a positive attitude help agents effectively handle customer concerns and maintain professionalism under pressure. These skills and qualities are crucial for delivering efficient, empathetic service and ensuring customer satisfaction in a fast-paced environment.

What are some common challenges faced by Customer Service Phone Agents, and how can they overcome them?

Customer Service Phone Agents often encounter challenges such as managing high call volumes, handling difficult or upset customers, and maintaining accurate records while multitasking. To overcome these, agents benefit from developing strong communication and active listening skills, utilizing company-provided scripts and resources, and practicing stress management techniques. Supportive team environments and regular training sessions also help agents stay motivated and well-equipped to address customer needs efficiently.

What are Customer Service Phone Agents?

Customer Service Phone Agents are professionals who handle inbound or outbound calls to assist customers with questions, concerns, or issues related to a company’s products or services. Their primary responsibilities include providing information, resolving complaints, processing orders, and ensuring customer satisfaction. They use communication and problem-solving skills to address customer needs efficiently while maintaining a polite and professional demeanor. Customer Service Phone Agents often work in call centers or remotely for a variety of industries, including retail, telecommunications, and financial services.
More about Customer Service Phone Agent jobs
What states have the most Customer Service Phone Agent jobs? States with the most job openings for Customer Service Phone Agent jobs include:
What job categories do people searching Customer Service Phone Agent jobs look for? The top searched job categories for Customer Service Phone Agent jobs are:
Customer Service Phone Agent jobs near you
Infographic showing various Customer Service Phone Agent job openings in the United States as of May 2026, with employment types broken down into 19% Full Time, 71% Part Time, 2% Temporary, and 8% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Guest Service Phone Agent

Avion Hospitality Employee Services LLC

Kansas City, MO • On-site

$14.50 - $18.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Description

The Guest Service Phone Agent is responsible for managing guest interactions via phone, handling inquiries, processing reservations, and addressing guest requests. This position involves providing detailed information about the hotel's services and amenities while efficiently resolving any issues or concerns. The role supports guest satisfaction by coordinating with other departments and ensuring all guest needs are met.


Job Duties & Functions:

  • Answer inbound guest calls promptly and professionally.
  • Assist guests with room reservations, changes, and cancellations.
  • Provide information about hotel services, amenities, and local area attractions.
  • Address and resolve guest concerns or escalate issues to the appropriate department when necessary.
  • Coordinate guest requests such as room service, housekeeping, and maintenance.
  • Promote hotel promotions, packages, and loyalty programs.
  • Work closely with other hotel departments to ensure guest requests are fulfilled.

Requirements

Education & Experience:

  • Flexibility to work various shifts, including nights, weekends, and holidays.
  • High school diploma or equivalent required.
  • Previous experience in customer service or hospitality is preferred.
  • Excellent verbal communication and customer service skills.
  • Ability to multitask and handle high call volumes in a fast-paced environment.
  • Problem-solving abilities and strong attention to detail.

Apply