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Customer Service Phone Agent Jobs (NOW HIRING)

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Customer Service Phone Rep

Decatur, GA · On-site

$15.50 - $21.25/hr

Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed). If hired, position will start immediately Monday, December 15, 2025. Training will be held via Zoom ...

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Customer Service Phone Rep

Marietta, GA · On-site

$14.50 - $19.75/hr

Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed) ATTN :If hired, position will start immediately Monday, December 15, 2025 Training will be held via ...

Modsquad

Customer Service Phone Support

Jamaica, NY · On-site +1

$17.75 - $22.75/hr

Are you passionate about helping people and delivering exceptional service? We're looking for dedicated and customer-focused individuals to join our dynamic talent network as Customer Phone Support ...

PGBA

Customer Service Phone Advocate I

Florence, SC · On-site

Customer Service Phone Advocate I We are currently hiring for a Customer Service Phone Advocate I to join BlueCross BlueShield of South Carolina. You will be responsible for providing prompt ...

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How much do customer service phone agent jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer service phone agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a customer service phone agent?

Customer Service Phone Agents are professionals who handle inbound or outbound calls to assist customers with questions, concerns, or issues related to a company’s products or services. Their primary responsibilities include providing information, resolving complaints, processing orders, and ensuring customer satisfaction. They use communication and problem-solving skills to address customer needs efficiently while maintaining a polite and professional demeanor. Customer Service Phone Agents often work in call centers or remotely for a variety of industries, including retail, telecommunications, and financial services.

What are the key skills and qualifications needed to thrive as a customer service phone agent?

To thrive as a Customer Service Phone Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency are commonly required. Patience, active listening, and a positive attitude help agents effectively handle customer concerns and maintain professionalism under pressure. These skills and qualities are crucial for delivering efficient, empathetic service and ensuring customer satisfaction in a fast-paced environment.

What are some common challenges faced by customer service phone agents, and how can they overcome them?

Customer Service Phone Agents often encounter challenges such as managing high call volumes, handling difficult or upset customers, and maintaining accurate records while multitasking. To overcome these, agents benefit from developing strong communication and active listening skills, utilizing company-provided scripts and resources, and practicing stress management techniques. Supportive team environments and regular training sessions also help agents stay motivated and well-equipped to address customer needs efficiently.

How do I become a customer service phone agent with no experience?

To become a customer service phone agent with no experience, focus on developing strong communication and problem-solving skills, and consider completing online training or certification programs related to customer service. Many employers offer on-the-job training, so a positive attitude and willingness to learn are valuable. Entry-level positions often require a high school diploma or equivalent and basic computer skills.
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What states have the most Customer Service Phone Agent jobs?

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What job categories do people searching Customer Service Phone Agent jobs look for?

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Customer Service Phone Agent jobs near you
Infographic showing various Customer Service Phone Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Customer Service Phone Representative

RC Willey Home Furnishings

Meridian, ID • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Phone Representative
RC Willey is seeking a friendly and professional Customer Service Phone Representative to assist customers over the phone. In this fast-paced role, you’ll handle inquiries, process orders, and provide solutions while ensuring a positive customer experience. We’re looking for detail-oriented individuals with strong communication skills who are committed to delivering excellent service and upholding RC Willey’s high standards.
Full-Time: Monday - Saturday with a day off during the week.
Open shift: 9:30am - 6pm
Closing shift: 11:30am - 8pm
Saturday's alternate shifts.

Ready to Join the Team?
RC Willey offers comprehensive, and exceptional benefits designed to keep you and your family healthy, including:
  • Paid Time Off, start accruing from day one
  • Medical, dental and vision insurance
  • 7 paid holidays – plus, we’re closed every Sunday
  • Generous employee discounts on merchandise
  • Paid parental leave to support your growing family
  • Associate referral program
  • Life insurance
  • 401(k) with company match to build your financial future
  • Wellness incentives
  • Annual profit-sharing incentive
  • Career growth opportunities
  • Tuition Reimbursement for continued learning
  • A fun and supportive work environment – be part of a team that values collaboration, recognition, and a great workplace culture
  • And more!
 
Key Responsibilities
  • Receive and respond to customer calls regarding questions, concerns, delivery, sales and service issues
  • Provide phone assistance to delivery, customer service, and store departments
  • Follow-up with customer issues and service requests in a timely and professional manner
  • All other duties as assigned

Skills and Qualifications
  • Excellent customer service and problem-solving skills
  • Must have the ability to handle difficult situations with customers
  • Basic computer and typing skills needed
  • Must be able to multi-task, pay attention to details and follow through with assigned tasks
  • Must be dependable and self-motivated

To help keep our associates and customers safe, we perform a criminal background check and a pre-employment drug screen.

Apply