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Customer Service Phone Agent Jobs in California (NOW HIRING)

Sharpcontra

Customer Service Agent

Santa Ana, CA · On-site

$51K - $56K/yr

Customer Service Agent At Sharpcontra, we believe innovation and precision are the foundation of ... Respond promptly and professionally to customer inquiries via phone, email, or in-person * Resolve ...

Fiesta Auto Insurance

Customer Service Agent

Delano, CA · On-site

$85K - $125K/yr

Immediate Opening for a Highly Skilled Customer Service Agent Fiesta Auto Insurance G&P is the #1 ... over the phone * Ability to handle a high volume of inbound and make outbound calls efficiently

Fiesta Auto Insurance

Customer Service Agent

San Diego, CA · On-site

$85K - $125K/yr

Immediate Opening for a Highly Skilled Customer Service Agent Fiesta Auto Insurance G&P is the #1 ... over the phone * Ability to handle a high volume of inbound and make outbound calls efficiently

Fiesta Auto Insurance

Customer Service Agent

Napa, CA · On-site

$85K - $125K/yr

Immediate Opening for a Highly Skilled Customer Service Agent Fiesta Auto Insurance G&P is the #1 ... over the phone * Ability to handle a high volume of inbound and make outbound calls efficiently

New

Fiesta Auto Insurance

Customer Service Agent

Modesto, CA · On-site

$85K - $125K/yr

Immediate Opening for a Highly Skilled Customer Service Agent Fiesta Auto Insurance G&P is the #1 ... over the phone * Ability to handle a high volume of inbound and make outbound calls efficiently

Fiesta Auto Insurance

Customer Service Agent

Visalia, CA · On-site

$85K - $125K/yr

Immediate Opening for a Highly Skilled Customer Service Agent Fiesta Auto Insurance G&P is the #1 ... over the phone * Ability to handle a high volume of inbound and make outbound calls efficiently

New

Alphabe Insight Inc

Customer Service Agent

Santa Ana, CA · On-site

$51K - $56K/yr

Sharpcontra is currently seeking a dedicated and detail-oriented Customer Service Agent to join our ... Respond promptly and professionally to customer inquiries via phone, email, or in-person * Resolve ...

Alphabe Insight Inc

Customer Service Agent

Santa Ana, CA · On-site

$51K - $56K/yr

Sharpcontra is currently seeking a dedicated and detail-oriented Customer Service Agent to join our ... Respond promptly and professionally to customer inquiries via phone, email, or in-person * Resolve ...

BCforward

Customer Service Agent

San Jose, CA · On-site

$17.13/hr

Customer Service Agent Location: San Jose CA 95113 Duration: 12+month Rate:$17.13/Hr on W2 The ... of an Android phone or iPhone (or experience with one) Active user of the most popular Google ...

BCforward

Customer Service Agent

San Jose, CA · On-site

$17.13/hr

Customer Service Agent Job Location: SAN JOSE CA 95113 Job Duration: 12+ Months Job Hourly Rate ... At least 1 year experience in customer service environment providing support via phone, email or ...

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Customer Service Phone Agent information

See California salary details

$9

$17

$27

How much do customer service phone agent jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer service phone agent in California is $17.93, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $19.71 per hour, depending on experience, location, and employer.

What is a customer service phone agent?

Customer Service Phone Agents are professionals who handle inbound or outbound calls to assist customers with questions, concerns, or issues related to a company’s products or services. Their primary responsibilities include providing information, resolving complaints, processing orders, and ensuring customer satisfaction. They use communication and problem-solving skills to address customer needs efficiently while maintaining a polite and professional demeanor. Customer Service Phone Agents often work in call centers or remotely for a variety of industries, including retail, telecommunications, and financial services.

What are the key skills and qualifications needed to thrive as a customer service phone agent?

To thrive as a Customer Service Phone Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency are commonly required. Patience, active listening, and a positive attitude help agents effectively handle customer concerns and maintain professionalism under pressure. These skills and qualities are crucial for delivering efficient, empathetic service and ensuring customer satisfaction in a fast-paced environment.

What are some common challenges faced by customer service phone agents, and how can they overcome them?

Customer Service Phone Agents often encounter challenges such as managing high call volumes, handling difficult or upset customers, and maintaining accurate records while multitasking. To overcome these, agents benefit from developing strong communication and active listening skills, utilizing company-provided scripts and resources, and practicing stress management techniques. Supportive team environments and regular training sessions also help agents stay motivated and well-equipped to address customer needs efficiently.

How do I become a customer service phone agent with no experience?

To become a customer service phone agent with no experience, focus on developing strong communication and problem-solving skills, and consider completing online training or certification programs related to customer service. Many employers offer on-the-job training, so a positive attitude and willingness to learn are valuable. Entry-level positions often require a high school diploma or equivalent and basic computer skills.

What are popular job titles related to Customer Service Phone Agent jobs in California?

For Customer Service Phone Agent jobs in California, the most frequently searched job titles are:

What job categories do people searching Customer Service Phone Agent jobs in California look for?

The top searched job categories for Customer Service Phone Agent jobs in California are:

Customer Service Phone Agent jobs near you
Infographic showing various Customer Service Phone Agent job openings in California as of September 2026, with employment types broken down into 1% As Needed, 63% Full Time, 34% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,298 per year, or $17.9 per hour.

Ride PVI Phone Agent

Peninsula Volunteers, Inc.

Menlo Park, CA • On-site

Other

Posted 3 days ago

New

Job description

Help Older Adults Stay Connected, Independent, and Safe

Peninsula Volunteers, Inc. (PVI) is looking for compassionate, dependable volunteers to serve as Ride PVI Phone Agents. In this role, you will be an important link between older adults and the transportation they need to get to medical appointments, grocery stores, pharmacies, community resources, and other essential destinations.

What You’ll Do

  • Answer incoming calls to the Ride PVI transportation hotline.
  • Listen to clients’ transportation needs and provide friendly, patient assistance.
  • Request and monitor rides using Lyft and Uber desktop platforms.
  • Apply accurate ride cost codes.
  • Provide clients with basic information about the Ride PVI program.
  • Help ensure each caller feels heard, respected, and supported.

What We’re Looking For

We’re looking for volunteers who are:

  • Patient, compassionate, and understanding.
  • Comfortable providing excellent customer service over the phone.
  • Able to confidently move between a phone system and computer applications.
  • Comfortable learning and using Lyft and Uber desktop platforms.
  • Reliable and able to commit to scheduled shifts.
  • Interested in supporting older adults and/or underserved communities.

Previous experience working with older adults is a plus, but not required. Training will be provided.

Apply