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Southwest Customer Service Agent Jobs (NOW HIRING)

Magline, INC

Customer Service Agent

Standish, MI

$12.75 - $17/hr

The Customer Service Agent will interact directly with dealers, end-use customers and sales technicians and representatives to share product knowledge, confirm pricing information, and manage order ...

Biz Voice Boost

Customer Service Agent

Raleigh, NC · On-site

$15 - $20.25/hr

Customer Service Agent Location: Raleigth Job Type: Full-time Job Summary: We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the ...

Marketing Consultancy Lab

Customer Service Agent

Atlanta, GA · On-site

$15 - $20/hr

Customer Service Agent Location: Atlanta, GA Job Type: Full-time Note On-campus work in Atlanta, GA About Us: We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic ...

Alphabe Insight

Customer Service Agent

Milwaukee, WI · On-site

$37K - $41K/yr

Customer Service Agent Swift7 Consultants is seeking a professional and customer-focused Customer Service Agent to join our growing team in Milwaukee, WI. In this role, you will serve as a key point ...

Alphabe Insight

Customer Service Agent

Detroit, MI · On-site

$33K - $41K/yr

Customer Service Agent At Sharpcontra, we are committed to providing exceptional customer service and operational excellence in all our service areas. With a dedication to professionalism and client ...

Alphabe Insight

Customer Service Agent

Atlanta, GA · On-site

$15 - $20/hr

Customer Service Agent At Beloform Craft, we believe that strong brands are built through meaningful connections and memorable experiences. We specialize in crafting distinctive brand identities and ...

Alphabe Insight

Customer Service Agent

Los Angeles, CA · On-site

$35K - $39K/yr

Customer Service Agent Skillbridge Academy is seeking a professional and customer-focused Customer Service Agent to join our growing team in Los Angeles. In this role, you will serve as a key point ...

Alphabe Insight

Customer Service Agent

Boston, MA · On-site

$34K - $38K/yr

Customer Service Agent At Beloform Craft, we specialize in creating memorable brand experiences through exceptional event execution and customer engagement. Our team is passionate about delivering ...

Magical Destinations Travel

Customer Service Agent

$15.75 - $21.25/hr

Customer Service Agent Join Our Team at Magical Destinations Travel Your Gateway to a Rewarding Career in Travel! Are you passionate about your clients and delivering outstanding customer service?

Magical Destinations Travel

Customer Service Agent

$15.75 - $21.25/hr

Customer Service Agent Augusta, Georgia, United States 40,000.00 - 85,000.00 Join Our Team at Magical Destinations Travel Your Gateway to a Rewarding Career in Travel! Are you passionate about your ...

ERIC W SNYDER INSURANCE

Customer Service Agent

Parkton, MD · On-site

$60K - $75K/yr

As a Customer Service Agent, you will work with our experienced team to help provide excellent service to our Personal Lines clients. A friendly, customer-service oriented personality and a positive ...

Alphabe Insight

Customer Service Agent

Nashville, TN · On-site

$34K - $38K/yr

Customer Service Agent At Dinamic AS Group, we believe that strong relationships drive successful businesses. Our team is dedicated to creating meaningful connections, delivering exceptional client ...

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Southwest Customer Service Agent information

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How much do southwest customer service agent jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for southwest customer service agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What are some common challenges faced by Southwest Customer Service Agents, and how can they be managed effectively?

Southwest Customer Service Agents often encounter high passenger volumes, tight schedules, and unpredictable travel disruptions, which can create a fast-paced and occasionally stressful work environment. Effective communication, adaptability, and strong problem-solving skills are essential in managing these challenges, as agents must quickly assist travelers while maintaining Southwest's reputation for friendly service. Collaborating closely with team members and staying up-to-date with airline policies helps agents resolve issues efficiently and ensure a positive experience for passengers. Ongoing training and support from supervisors also play a key role in helping agents navigate difficult situations.

What is the difference between Southwest Customer Service Agent vs American Airlines Customer Service Agent?

AspectSouthwest Customer Service AgentAmerican Airlines Customer Service Agent
Required CredentialsHigh school diploma or equivalent; customer service experience preferredHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentAirport terminals, ticket counters, customer interactionAirport terminals, ticket counters, customer interaction
Employer & Industry UsageSouthwest Airlines, airline industryAmerican Airlines, airline industry
Common Search & ComparisonCustomer service roles in Southwest AirlinesCustomer service roles in American Airlines

Both Southwest and American Airlines Customer Service Agents perform similar roles, working in airport environments to assist passengers with check-in, boarding, and inquiries. The main differences lie in the airline brand, company policies, and specific procedures, but the required credentials and work environment are largely comparable.

What is a Southwest Customer Service Agent?

Southwest Customer Service Agents are frontline employees who assist passengers at airports with tasks such as ticketing, check-in, baggage handling, and answering travel-related questions. They ensure that passengers have a smooth experience from arrival to boarding by providing information, resolving issues, and addressing concerns. These agents are known for their friendly and helpful demeanor, reflecting Southwest Airlines' commitment to excellent customer service. Additionally, they help maintain safety and compliance with airline and federal regulations.

How to get a customer service job with Southwest Airlines?

To become a Southwest Customer Service Agent, applicants should review the company's job postings on their careers website, ensure they meet the minimum requirements such as customer service experience and a high school diploma, and submit an online application. The hiring process typically includes interviews, background checks, and training programs to prepare new agents for their roles in a fast-paced airline environment.

What are the key skills and qualifications needed to thrive as a Southwest Customer Service Agent?

To thrive as a Southwest Customer Service Agent, you need strong interpersonal skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with reservation systems, ticketing software, and basic computer applications is typically required, along with any relevant airline certifications. Exceptional communication, patience, and the ability to remain calm under pressure are crucial soft skills that set top agents apart. These skills ensure efficient passenger assistance, positive customer experiences, and smooth airport operations.
More about Southwest Customer Service Agent jobs
What cities are hiring for Southwest Customer Service Agent jobs? Cities with the most Southwest Customer Service Agent job openings:
What states have the most Southwest Customer Service Agent jobs? States with the most job openings for Southwest Customer Service Agent jobs include:
What job categories do people searching Southwest Customer Service Agent jobs look for? The top searched job categories for Southwest Customer Service Agent jobs are:
Southwest Customer Service Agent jobs near you
Infographic showing various Southwest Customer Service Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Customer Service Agent - COS

Southwest Airlines

Colorado Springs, CO • On-site

$20.22/hr

Other

Medical, Retirement

Posted 3 days ago

New

Southwest Airlines rating

8.7

Company rating: 8.7 out of 10

Based on 249 frontline employees who took The Breakroom Quiz

3rd of 26 rated airlines

Job description

Department:
Ground Operations
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
*** For external applicants only:
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Colorado.
(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
and not selected for the Customer Service Agent position at COS within the last 12 months.***
Pay & Benefits:
Pay of $20.22 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums.
Benefits you'll love:
  • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
  • Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution up to 10% of your eligible earnings**
  • Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit***
  • Competitive health insurance for you and your eligible dependents
  • Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
  • Explore more benefits you'll love: https://careers.southwestair.com/benefits
Job Summary
Want to be the friendly face that welcomes Customers to Southwest? As a Customer Service Agent at Southwest, you'll work at the ticket counter, gate area, and baggage service office to help Customers check in, answer questions, and make sure their travel goes smoothly. You'll be one of the first Southwest Employees our Customers meet, and you'll help set the tone for a great trip. You'll also be there to support Customers when travel plans change, offering help and care during delays or disruptions. In this fast-moving role, your friendly attitude, teamwork, and patience make a big difference every day. See what a day as a Customer Service Agent looks like: swa.is/DayWithCSA
Additional details
  • This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the International Association of Machinists and Aerospace Workers (IAM) labor union.
  • Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you.
  • U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
  • Learn more about becoming a Customer Service Agent and check out the FAQs: careers.southwestair.com/customer-service-agents

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
  • Provides friendly service to and maintains positive relationships with all internal and external Customers
  • Works in a cooperative spirit to ensure the success of our Company
  • Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs
  • Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
  • Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage
  • Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner
  • Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company
  • Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal
  • Completes forms and reports as required by the Company
  • Writes irregularity and complaint reports as required
  • Duties may vary due to the size and organization of the station
  • Must be able to meet any physical ability requirements listed on this description
  • May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities
  • Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
  • Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
  • Ability to work well with others as part of a team, meet the public, and work under stressful situations
  • Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
  • Must be aware of hazardous situations and be able to handle emergencies as needed
  • Must work under tight time constraints to accomplish quick turns of aircraft
  • Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
  • Must be able to perform all job functions within a limited space
  • Must be able to effectively communicate verbally by telephone, face to face and on public address systems
  • Must possess good written and oral skills
  • Must be able to communicate information and instructions verbally or via radio equipment

Education
  • No education requirement

Experience
  • No experience requirement

Licensing/Certification
  • Must be able to obtain a SIDA badge and meet all local airport requirements
  • May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights

Physical Abilities
  • Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
  • Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods
  • Must maintain the ability to wear prescribed uniforms

Other Qualifications
  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Must be at least 18 years of age
  • Must be able to comply with Company attendance standards as described in established guidelines
  • Ability to work shift work and/or overtime
  • Foreign language skills are desirable, but not required

*The pay amount doesn't guarantee employment for any particular period. **401(k) Company match contributions are subject to the plan's vesting schedule. Match contributions may vary based on the position.
***Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Pay Rate:
$20.22
Southwest Airlines is an Equal Opportunity Employer.
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