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Southwest Customer Service Agent Jobs (NOW HIRING)

Magline, INC

Customer Service Agent

Standish, MI · On-site

$12.75 - $17/hr

The Customer Service Agent will interact directly with dealers, end-use customers and sales technicians and representatives to share product knowledge, confirm pricing information, and manage order ...

ARCAN Capital

Customer Service Agent

Mobile, AL · On-site

$15.50 - $20.50/hr

Customer Service Agent Arcan Capital is dedicated to delivering an exceptional living experience for our residents. As a Customer Service Agent, you will serve as the primary point of contact for ...

RemX

Customer Service Agent

Atlanta, GA · On-site

$16/hr

Customer Service Agent Our client is seeking an intake call center agent to assist our insurance clients and prospects with general support questions. This role requires strong customer service ...

Arcan Capital

Customer Service Agent

Orange Beach, AL · On-site

$13.25 - $18/hr

Customer Service Agent Arcan Capital is dedicated to delivering an exceptional living experience for our residents. As a Customer Service Agent, you will serve as the primary point of contact for ...

Addison Group

Customer Service Agent

Palatine, IL · On-site

$20 - $21/hr

Customer Service Agent Industry: Transportation / Logistics Location (City, State): Palatine, IL Assignment Type: Contract-to-Hire Pay: $20 - $21 / hour Available shifts: * Monday-Friday, 9am - 6pm ...

CAVU Holdings (AMER) Inc.

Customer Service Agent

Chicago, IL · Hybrid

$16 - $21.50/hr

Description Customer Service Agent AMER Hybrid / Indianapolis About Us For airports, for partners, for people. We are CAVU. Founded by MAG (Manchester Airports Group) and backed by over 80 years of ...

Talent Haven HR

Customer Service Agent

Dayton, OH

$15 - $20.25/hr

Job Summary We are seeking a dedicated Customer Service Agent to provide exceptional service and create positive customer experiences. This role is ideal for individuals who enjoy assisting others ...

Empire Auto Parts, LLC

Customer Service Agent

Odenton, MD

$17.50 - $23.25/hr

Job Summary: The Customer Service Agent is a key link between the company and its customer base of collision repair shops in the region. The Customer Service Agent will play a crucial role in ...

Semper Solr

Customer Service Agent

Aurora, IL · On-site

$15.25 - $20.50/hr

Description Customer Service Agent - Hourly pay + Commission We're seeking a positive, personable customer service representative for a rewarding career opportunity! You'll connect with new people ...

Empire Auto Parts

Customer Service Agent

Odenton, MD · On-site

$17.50 - $23.25/hr

Job Summary: The Customer Service Agent is a key link between the company and its customer base of collision repair shops in the region. The Customer Service Agent will play a crucial role in ...

62ML

Customer Service Agent

Orlando, FL

$3.8K - $4.5K/mo

Job Summary We are seeking a friendly and customer-focused Customer Service Agent to provide exceptional service and create positive customer experiences. This role is ideal for individuals who enjoy ...

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Southwest Customer Service Agent information

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How much do southwest customer service agent jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for southwest customer service agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What are some common challenges faced by Southwest Customer Service Agents, and how can they be managed effectively?

Southwest Customer Service Agents often encounter high passenger volumes, tight schedules, and unpredictable travel disruptions, which can create a fast-paced and occasionally stressful work environment. Effective communication, adaptability, and strong problem-solving skills are essential in managing these challenges, as agents must quickly assist travelers while maintaining Southwest's reputation for friendly service. Collaborating closely with team members and staying up-to-date with airline policies helps agents resolve issues efficiently and ensure a positive experience for passengers. Ongoing training and support from supervisors also play a key role in helping agents navigate difficult situations.

What is the difference between Southwest Customer Service Agent vs American Airlines Customer Service Agent?

AspectSouthwest Customer Service AgentAmerican Airlines Customer Service Agent
Required CredentialsHigh school diploma or equivalent; customer service experience preferredHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentAirport terminals, ticket counters, customer interactionAirport terminals, ticket counters, customer interaction
Employer & Industry UsageSouthwest Airlines, airline industryAmerican Airlines, airline industry
Common Search & ComparisonCustomer service roles in Southwest AirlinesCustomer service roles in American Airlines

Both Southwest and American Airlines Customer Service Agents perform similar roles, working in airport environments to assist passengers with check-in, boarding, and inquiries. The main differences lie in the airline brand, company policies, and specific procedures, but the required credentials and work environment are largely comparable.

What are Southwest Customer Service Agents?

Southwest Customer Service Agents are frontline employees who assist passengers at airports with tasks such as ticketing, check-in, baggage handling, and answering travel-related questions. They ensure that passengers have a smooth experience from arrival to boarding by providing information, resolving issues, and addressing concerns. These agents are known for their friendly and helpful demeanor, reflecting Southwest Airlines' commitment to excellent customer service. Additionally, they help maintain safety and compliance with airline and federal regulations.

What are the key skills and qualifications needed to thrive as a Southwest Customer Service Agent, and why are they important?

To thrive as a Southwest Customer Service Agent, you need strong interpersonal skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with reservation systems, ticketing software, and basic computer applications is typically required, along with any relevant airline certifications. Exceptional communication, patience, and the ability to remain calm under pressure are crucial soft skills that set top agents apart. These skills ensure efficient passenger assistance, positive customer experiences, and smooth airport operations.
More about Southwest Customer Service Agent jobs
What cities are hiring for Southwest Customer Service Agent jobs? Cities with the most Southwest Customer Service Agent job openings:
What states have the most Southwest Customer Service Agent jobs? States with the most job openings for Southwest Customer Service Agent jobs include:
What job categories do people searching Southwest Customer Service Agent jobs look for? The top searched job categories for Southwest Customer Service Agent jobs are:
Southwest Customer Service Agent jobs near you
Infographic showing various Southwest Customer Service Agent job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 94% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Customer Service Agent

Magline, INC

Standish, MI • On-site

$12.75 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Position Role amp; Overview:

The Customer Service Agent will interact directly with dealers, end-use customers and sales technicians and representatives to share product knowledge, confirm pricing information, and manage order processing consistent with the published lead-time schedule. The Customer Service Agent is a frontline Magliner brand ambassador. The Customer Service Agent will provide information through online chats, the call center, and email. The candidate must be able to communicate effectively and provide a timely world-class customer experience.
Responsibilities:
The Customer Service Agent will support internal and external customers and dealers through email, chat and direct phone calls. Daily activities include:
  • Entering order/transactional information within all platforms (ERP system, portals, etc.) with urgency and accuracy
  • Assistance with orders, errors, warranties, account questions, cancelations, complaints, and other product and service inquiries
  • Problem solving to offer solutions and ensure the customer’s needs are met
  • Providing exceptional service to both internal and external customers
  • Processing new accounts and maintaining existing account information through CRM and other data repositories
  • Serving as the primary telephone contact for dealers, end-use customers, and sales technicians and representatives
Requirements:
  • Bachelor’s degree preferred; or minimum 3 years of customer service experience
  • Experience in a manufacturing setting working with a team of peers
  • Fluent in Microsoft Office programs; experience with ERP platforms is preferred
  • Ability to utilize strategic selling and interpersonal skills when speaking or typing
  • Ability to multi-task in a fast-paced environment
  • Strong organizational skills, problem solving, and decision making
Fit with Magline Core Values and Vision:
Core Values:
  • Does the Right Thing – Protect Magline’s reputation as you would your own; Be vulnerable – you’re not perfect
  • Be Accountable – No Excuses! – Own your role and your actions; embrace and learn from mistakes
  • Pursues Excellence – Find excitement in your position; Stay centered and keep your focus; Strive for your best
  • Others Before Self – Strive for the greater good; Provide value for others; Value individual differences
  • Have Grit – Passion and perseverance through challenges; Exceptional performance and success; Ongoing quest for improvement
Vision:
  • To make work easier and safer by delivering professional grade moving and lifting equipment supported by world class customer service.
Benefits:
Magline offers a robust benefit package including:
  • Medical with HSA/FSA, dental, and vision insurance
  • Medical allowance
  • Profit sharing
  • Company paid life insurance, spousal and child coverage
  • Company paid short- and long-term disability coverage
  • 401(k) with company match
  • Paid time off
  • Paid Holidays
  • Employee referral Program
  • Tuition assistance
  • Employee Assistance Program

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